Dick's Sporting Goods Mock Interview

Practice 32 Dick's Sporting Goods interview questions covering retail expertise, sports passion, and customer service scenarios.

Question 11 of 32

Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

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Jordan Henry

Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

In a service-focused role like a sales position at Dicks Sporting Goods, you will likely encounter customers who make your job less than pleasant. Retail and customer service-based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.

Jordan Henry

Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

"If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them to calm down. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect in return."

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