"I learned a few essential things from a senior mentor early in my career that I have stuck with me to this day. First, clients expect me to be responsive to their needs to keep their business with me. Because of this, I return phone calls and emails as soon as possible, even if that means in the evening, the early morning, or Sunday afternoon. These small actions go a long way in showing my clients that I care. Another key to the success of my long-term clients is my ability to set and manage expectations for them. Clients desire to have a plan and know what that plan entails, and I pride myself on my ability to work with them to set goals and a plan to achieve those goals."