As part of the IT team, how do you approach your role in the implementation and roll out of new software and technical programs?

The interviewer is asking this question to determine if the candidate is ready and willing to provide training and operational support to employees and users of new software and technical programs when they are being rolled out by the IT department. While it is the role of other individuals within the IT department to lead the development and/or selection of these programs, when it is time to roll them out to end users, these users will rely on the business process and operations staff for training, technical assistance, and best-practice information. The candidate can successfully answer this question by providing details on how they would develop and execute a training plan, and a stronger answer would include an example of how they have approached a similar situation in the past in one of their professional positions.

For example, "As a business process and operations professional, I understand it is my responsibility to assist with the training of staff and end users when a new software program or application is being rolled out. When faced with this type of situation at Atos, I will do everything I can to ensure the software implementation goes smoothly, and that includes learning all the ins-and-outs of the software application, developing user manuals and process flows, hosting user training, and ensuring help desk staff has in-depth training so they can offer adequate support to users. I understand that effective training on new software applications is key to getting staff and users to adopt the new systems, and in my business process and operations role, I will do everything I can to ensure employees at Atos feel supported."