ADT Security Systems Mock Interview
Master 30 ADT Security Systems interview questions covering technical systems, customer protection, and sales scenarios.
Question 16 of 30
Tell me about any customer service training you have received.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
ADT Security Systems knows that exceptional security services are all about customer service and the level of service they provide to each of their valued clients.
Walk the interviewer through any formal customer service training you have received in the past. Maybe you have worked in retail, or hospitality where you received on-the-job training on how to relate to a customer, be helpful, properly greet people, or diffuse conflict. Maybe you have trained yourself by reading books on the subject, listening to podcasts, or reading articles online.
As well trained as you may be, it's also essential that you show the interviewer your continued interest in bettering your customer service delivery. If you are not sure about the training you will receive with ADT Security Systems, you can ask for specifics.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I would love to know more about the customer service training that you offer at ADT Security Systems. I have a great instinct when it comes to delivering customer service; partly due to my personality but also because of the excellent training I received in my last security position. I can confidently read a person, discover their needs, and uncover ways that I can help."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I am newer to my career so I cannot say that I have received any customer service-specific training; however, I have listened to podcasts on the subject - primarily 'The Modern Customer' podcast. I would be happy to take any training that you recommend and would like to learn more about the training offered here at ADT Security Systems. I look forward to serving your valued clients."
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