"A hospital's reputation is built through word of mouth, and that reputation can be harmed greatly if a patient has a bad experience while receiving care. Last year, I had two patients complain that a nurse was being short with them and not following through on her promises. She had always been a great nurse, so I assumed she was having an off shift. On the next shift, I fielded similar complaints from patients, so I decided to speak directly with the nurse. I approached her openly because we had a great working relationship, and I asked her if everything was alright. She immediately broke down and opened up about some issues in her personal life. I hugged her and encouraged her to talk to her supervisor about her options moving forward, including a short leave of absence."

Explain to your interviewers why a true team effort is vital to the care of every patient. Highlight how you treat your colleagues and care team members with respect and dignity at all times and that you value respect in the workplace. Without speaking in a negative tone, talk about a time you worked with an individual who didn't pull their weight as part of a larger team. Highlight the action you took and the positive result of your action.