"While working at a call center during my undergraduate studies, a client called me when I was working overtime and my superior was out of the office. He was very frustrated because he couldn't access his emails through his company portal. I did my best to listen to him, let him vent and acknowledge his problem. I helped him to the best of my abilities, based upon the training I had received, and when I realized I was not in a position to resolve his issue, I tried to reach out to some of my colleagues to see whether they had encountered such issue. Ultimately, I explained to the client a supervisor would be in touch with him first thing Monday morning, and provided my extension for him to contact me should he not hear back in a timely fashion. I always ensure to remain respectful even if the clients are extremely frustrated and to take their problems seriously. I also always follow up to ensure their issues have been resolved and that they are satisfied with the services received."
