"I once worked at an urgent care clinic where the primary physician was very demanding. When she walked into the clinic, employees would quietly announce that she was in the building so that everyone could be prepared for her arrival. This physician had great intentions, but her people skills were a little rough. I could see that she meant well and recognized that she was an excellent physician. When we interacted, I always took her feedback with the understanding that she didn't mean things as harshly as she might say them, and I never took anything personally."