Tell us about a conflict you were involved in as a resident or medical student. What was the situation, and how did you handle it?

"Not long ago, I witnessed a conflict between a nurse and one of my resident colleagues. I wasn't personally involved, but unfortunately, I was dragged into the issue because I witnessed the conversation. I kept things professional and gave the facts without bias or emotion. I try to stay out of all workplace conflict and drama, but I know that some conflict is inevitable. My approach is to speak in facts and communicate directly with anyone I may disagree with."

Talk to the interviewers about your ability to handle conflict. If possible, give a specific example of a time you resolved a conflict with a student colleague, fellow resident, or superior using direct communication and respect. Highlight how your actions led to a great outcome.