"A lot of writers are sensitive, which is understandable because they often put their heart and soul into it and they're doing the very best that they can. As an editor, I might be making tiny little edits on grammar and punctuation, which the writer might see as a slight. So I need to acknowledge their good work and the efforts they make. I might not have time to talk about every little edit, so I'll ask them to write down all their concerns so that we can have a meeting where we can talk about the newspaper's expectations and guidelines. That way we can meet the deadline and the writer still gets to be heard and understood."