"Just a few months ago, we had a patient that was in severe pain from a broken leg that was heading into emergency surgery. He was not happy with any of the surgical prep we were doing, and for good reason because of the pain he was in. Through the curse words he was throwing my way, I continued to maintain a calm voice and let him know every action I was taking to put him at ease. My thick skin that day was important in ensuring that he felt as minimal pain as possible and I'm confident that this skill I possess will benefit me greatly as a Band 7 theatre nurse. The next day, I was able to follow up with the patient and he was very apologetic for his words and thanked our entire care team for his successful surgery."