"When providing feedback, I like to use the 3x3 method. With this method, I offer up three strengths and three potential areas for development. I recently had a team member who was often late to work or would call in sick. I let her know that she was well-liked by her coworkers. I told her that our clients complimented her customer service skills. I said I appreciated her willingness to help new hires. Then, I proceeded to let her know that her team felt disappointed, hurt, and lost trust in her whenever she would call in sick, leave early, or show up late to her shift. Together we worked on a 30-day perfect attendance plan. Because I was honest and upfront with this team member without being combative or accusatory, she absolved the feedback, and we avoided the situation from turning into a conflict. In the end, she did much better and, although her attendance was not perfect, it significantly improved."
