Our implementation consultants here at Lucid Software Limited often face conflicts with our customers while onsite during implementations. What interpersonal skills do you use to handle conflicts with clients?
In the software implementation process for large customers of Lucid Software Limited, you will be working with top level managers and key decision makers onsite and more often than not, issues can arise. In your role as the implementation consultant, these issues come directly to you and your interviewer will be looking to hear how you will handle these issues to maintain both a great relationship with the customer and honor to the Lucid Software Limited. In your answer, focus on finding solutions to issues that benefit both parties and talk about the important communication skills that you possess that will make this possible in any situation that you may face.
"Any time that I face a conflict in the workplace, I maintain my own personal composure by not taking things personally and keeping a smile on my face. After setting myself, I look to gain insight into the potential conflict by using my reflective listening skills and then problem solve from there. In this role, I would listen to the needs of the client and be empathetic in my approach with them. My ability to creatively problem solve would take over from there to help find a solution for the client."
