Tell me about a time you handled an incredibly difficult client. How did you come to a resolution with this person?
Keep your answer simple and precise. Stay away from long drawn out stories. Briefly, describe a time when you resolved a customer service issue. Highlight your ability to remain patient and rational.
"Just last week, a customer called our team because he was unhappy with a particular design we were creating for him. I talked him through the strategic brief and reassured him that we would modify the design if it were truly off-strategy before finalizing the project. We spoke further and, in the end, he was feeling uncomfortable not being a part of the decision-making every step of the way. With any customer complaint I remain patient, listen to their concerns, and reassure the customer we would do anything within reason to satisfy their requests."