"My first leadership position was with a land services company. We had multiple business units including services for residential and commercial clients. The largest challenge was maintaining the same level of customer service for the residential customers as we did for commercial customers. It took some additional training and mentoring of our existing staff and over time I was able to create a training manual that could be implemented for all business units. The implementation was a success and our customer service feedback improved significantly. One thing I learned from this experience is that even though your business may have lines drawn in regards to services and offerings, all employees should be trained and treated the same. Continuity in management is incredibly important."