How to Answer: Our industry is highly competitive. In your opinion, what are we doing right at American Water? What could we be doing better?
Advice and answer examples written specifically for an American Water job interview.
2. Our industry is highly competitive. In your opinion, what are we doing right at American Water? What could we be doing better?
How to Answer
Although the interviewer would like to know what they could be doing better, this is indeed not an invitation to do a deep dive into the things you do not like about American Water. Keep your answer firmly focused on what American Water is doing right. Offer a lighthearted suggestion for improvement. This suggestion could be mentioning a small change in their online job portal, or perhaps a stronger social media presence. Be sure to complete your answer on a positive note by complimenting American Water and affirming that you want to work for them.
1st Answer Example
"I understand that this industry is very competitive; however, I have always seen American Water as the industry leader. I enjoy how you relate to your customers through your marketing and branding efforts. It's all very relate-able content. If I could make one suggestion, I would comment on the user interface for your online job portal. I noticed that it isn't mobile friendly. With 67% of job seekers being mobile users, you would likely see a strong increase in applicants by making your job portal mobile friendly. Other than that, I like what I have experienced so far. I'm excited to have the opportunity to work at American Water!"
2nd Answer Example
"American Water is doing so many things right, which is why I am so excited to be meeting with you today! I like the fact that your employees are so happy to work here. Your online reviews are solid. If I could make a suggestion, I would recommend a more robust website as so many customers are on mobile."