Do you consider yourself a logical person, able to make sound judgments under pressure?

"I use good logic every day! As a bank teller, I face a multitude of issues surrounding people needing access to their funds. I use logic by figuring out how to arrange a customers' financial needs to meet policy while taking the path of least resistance. Just recently, I had a customer with an issue due to a hold on their paycheck when their rent was due. I was able to move the funds to another bank account that did not have a hold policy. This action enabled me to release the funds and help the customer pay their rent on time."

"Yes, I do consider myself very logical, which always helps me to make sound judgments. Just yesterday, I had a customer who was upset because our new bank teller in training was taking too long to complete her transaction. I am the assistant manager, so I stepped in to alleviate the situation. By showing the customer that I could expedite the process, she was able to calm down and be kinder to the trainee. It was not ideal for me to spend my time on a simple customer issue like this; however, it was important that I brought a level head to the situation."