Student Advisor Mock Interview

Practice 23 Student Advisor interview questions covering academic support, crisis intervention, and retention strategies.

Question 18 of 23

If someone were to get upset with you, how would you handle the situation?

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Audra Kresinske

Audra Kresinske is an educator with over 7 years experience teaching English and employment readiness skills.

Whenever you're dealing with a wide variety of people daily, heightened emotions are more than likely, at one point or another. Your job will be to remain professional and calm and handle the situation as a staff member and leader on campus. Regardless of who the upset person is, you are to demonstrate that you would hear them out, explain yourself plainly, and apologize for the confusion or miscommunication. Be sure your answer reveals your commitment to customer service and university policy.

Audra Kresinske

Audra Kresinske is an educator with over 7 years experience teaching English and employment readiness skills.

"This scenario is likely to occur at some point in a professional setting. Many times when people are upset, they really want to be heard. I would listen to their dilemma and empathize with their feelings. I would plainly state my perspective, the policy of the university, or any relevant information. Then, I would explain their options and offer to assist them in any way I can. I would remain polite, professional, and calm as I helped them out."

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