Tell me about a major problem you recently handled. Were you successful in resolving it?

"One major problem that I recently encountered was this summer when I was involved in a car accident while on my way to work. To make matters worse, it was my first day on the job! I had to reach my new employer, remain calm, deal with the accident, police and then later that day - my insurance company. It was incredibly overwhelming but my ability to remain cool was recognized by my new boss and she allowed me to have a fresh start a couple of days later."