If a customer needs a new toilet installed, you remove the old one and find the floor to be rotting all around the toilet, what do you do?

"If I removed a customers' old toilet to find that the flooring was rotting the first thing I would do is report that matter to the client. I would want their approval prior to taking on a big job like that. After their approval, I would then go and properly fix the flooring prior to installing the new toilet."