How will you stay composed if an angry customer wants to return a product but does not realize there is a return cashier for just that purpose?

Tell the interviewer that you recognize the customer is not upset with you about their need to return a product; they are upset at the situation. Next, share that you would listen to why the customer would like to return the product, graciously walk with them over to the return cashier explaining to the return cashier why they are returning the item, and you would let the customer know that this cashier will happily assist them with completing their return. Be sure to mention that you would keep a smile on your face and a positive attitude during this process too!