How to Answer: In your opinion, what constitutes outstanding customer service?
Advice and answer examples written specifically for a Bank Compliance Officer job interview.
10. In your opinion, what constitutes outstanding customer service?
How to Answer
Answer this question by putting emphasis on respect, good communication and professionalism. You should always take time to carefully listen to customers and ensure you are a good representative of the company.
Answer Example
"Customer service involves professionalism, excellent communication and respectful interactions. It is imperative to always listen to what the customers have to say and take their perspective into consideration. It is furthermore mandatory to do your best to resolve their issues in a timely fashion."