"Just last week, a customer called our design team because he was unhappy with a particular design we were creating for him. I reassured him that we would modify the design to his liking before finalizing the project. We spoke further and, in the end, he was feeling uncomfortable not being a part of the decision-making every step of the way. With any customer complaint I remain patient, listen to their concerns, and reassure the customer we would do anything within reason to satisfy their requests."

"I worked in a retail customer care center and had to navigate angry customer experiences more times than I would have liked. People who are upset want to be heard and respected. I would listen, empathize and reassure the customer that I am there to support them and resolve the matter. Communication and reassurance are important throughout the process."