EllisDon Corporation Mock Interview
Practice 31 EllisDon interview questions covering project delivery, safety culture, and collaborative construction leadership.
Question 20 of 31
Tell me about a time you handled an incredibly difficult client. How did you come to a resolution with this person?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Keep your answer simple and precise. Stay away from long drawn out stories. Briefly, describe a time when you resolved a customer service issue. Highlight your ability to remain patient and rational.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Just last week, a customer called our design team because he was unhappy with a particular design we were creating for him. I reassured him that we would modify the design to his liking before finalizing the project. We spoke further and, in the end, he was feeling uncomfortable not being a part of the decision-making every step of the way. With any customer complaint I remain patient, listen to their concerns, and reassure the customer we would do anything within reason to satisfy their requests."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I worked in a retail customer care center and had to navigate angry customer experiences more times than I would have liked. People who are upset want to be heard and respected. I would listen, empathize and reassure the customer that I am there to support them and resolve the matter. Communication and reassurance are important throughout the process."
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