Tell me about a time when you took the initiative to improve work related procedures.

"I was able to present and implement one specific change in the office this past year. It was a recycling program that I felt was very important, even for our smaller office. We had significantly less waste after my initiative was implemented and I enjoyed seeing others take pride in helping our environment."

"I always have my eye out for opportunities to improve procedures. I have taken courses in organizational behavior and effective management, so I often have ideas, big and small. Recently, I helped to implement a new customer management software. This implementation has greatly improved the time frame between customer touch points."