Tell me about your proudest career accomplishment.

"I am most proud of graduating from college. I am the first person in my immediate family to graduate from a 4-year university, and it means a lot to me to know that I stuck with it and achieved my degree. I finished my Bachelor's Degree in Criminal Justice with a 3.8 GPA. This accomplishment was very significant for my family, as well."

By discussing your proudest achievements, you can show the interviewer that you take pride in what you do. Your accomplishment should be work-related, but if you are new to your career, it can be related to school, volunteering, or even a sports achievement. Share your accomplishment with the interviewer, and discuss why it means so much to you.

"At my last job, I'd just recovered from the flu, which I'd caught from another employee. I take good care of myself, so my immune system is pretty strong. The flu didn't knock me down too hard, and I recovered quickly. But my supervisor and I were probably the two most healthy individuals at work. The day before the company's owner was due to visit our site, I was wrapping up my shift in the early afternoon, and one by one, nearly every employee of the night crew called in sick with the flu. The next thing I knew, I was volunteering to pull a double shift and keep working another 8 hours after I'd just put in 8 hours. We ended up being a skeleton crew rather than fully staffed, but I put my all in and set the pace for the rest of my team, keeping a positive vibe, despite how disgruntled the rest of our crew was at the beginning of our shift. Then, there were several callouts for the early morning shift. So, come midnight, I raced home, got in four hours of sleep, and ran back into work six hours later to pull in a morning shift and kept at it. My supervisor followed suit and did the same, except he hadn't just worked a double shift. Within an hour of our company owner arriving, the site was spotless, every project was complete, and no stone was left unturned. We left before the owner arrived, had breakfast, and celebrated a job well done. Within a week, I was promoted."

"I am most proud of the fact that I am currently attending college debt-free. I have been working very hard to ensure that I am able to pay for my education out of pocket and without incurring student debt."

"My proudest career moment was opening a brand new ______ restaurant. Being selected to be the GM of the store. Watch the building process. Ordering and organizing every single detail of the inside. Hiring and training all of my own employees. Setting record sales weeks."

"The accomplishment that I am most proud of is graduating from college. I am a first-generation college student and I did not have a lot of guidance from home. I faced a lot of discouraging challenges while in school that made me question if I was fit for college but I refused to give up. I worked tirelessly in each class and I involved myself in any way I can on campus. In the end, I was able to mentor other first-generation students to give them the guidance I did not have and I graduated with a 3.59 GPA."

"I am proud to have been a volunteer in the Galapagos Islands while working there and to be a park ranger, to teach people how important it is to take care of nature and I am part of that help.I also climbed mountains and the highest peak was the Cotopaxi volcano with 19,393 feet about ten years ago, showing me that with training and persistence, I can do it."

What is your greatest strength, and how will it benefit you as a TSA Screener?

"I know that the TSA is seeking Screeners who are skilled in decision-making and have emotional maturity while showing sensitivity to others. Regarding these mental demands, I will meet and exceed your expectations. I am sensitive, empathetic, and a calming force. In this way, I have strong conflict resolution skills, which benefit large public groups."

The interviewer wants to know what will make you good at this job. Start forming your answer by focusing on the strengths that will make you a successful TSA Screener. Working as a TSA Screener can be strenuous, so highlight your ability to handle a challenging and structured work environment. These competencies might include emotional maturity, interpersonal skills, cooperative nature, or sensitivity toward others. Avoid responses such as 'I am an excellent communicator' or 'I am a hard worker.' While these statements may be true, they are too general and overused. The interviewer wants to see how you stand out from other candidates.Align your response with TSA language as much as possible while providing tangible examples rather than blanket statements of competency.

"My greatest strength is my emotional resilience. I am emotionally mature and have practiced stoicism for the past three years. Based on my previous work experience in high-pressure roles such as large events security, I have a proven track record of making wise, calculated decisions, regardless of the individual I am screening or dealing with. I am impervious to manipulation or coercion. When dealing with someone who creates a conflict situation and becomes physically or verbally abusive, I am unmoved and remain dedicated to maintaining a safe and secure environment."

"I pride myself on being a team player, I remain sensitive towards others while ensuring my goals are met. My experiences dealing with others as a coach has proven my ability to make wise and mature decisions."

"Loyalty, I will dedicate myself to a position maybe to a fault. I just want to make sure I do my best in my current position."

"Loyalty staying true even when things look bad."

"My greatest strength is adaptability. I am very familiar with "bump and slide" or changing positions of your post throughout the day. Doing what it takes to relieve the bottlenecks in the line. Staying the course or changing the pace to adapt to the volume all while making that customer feel like they have great service on their visit."

"My greatest strength is being a team player. When working in a team, I make sure to do my part diligently so that the entirety of my team can work smoothly. Also, I make sure to communicate with the rest of my team to stay updated on our team objectives and if we need to change any strategies to better our productivity. Lastly, I observe the rest of my teammates to see how they are doing and lend extra support to those who need it. For instance, when I was working in a classroom with special ed toddlers, we all had the shared responsibility to make sure our kids stayed safe and their learning objectives were met. To accomplish this, I would focus most of my energy on the children that needed the most attention and work with them one on one during their learning time. When I was not occupied with one certain child, I would jump from child to child to make sure that they were safe and work on their targeted skills with them, such as concentration, sharing, or communicating. I would also regularly ask the teacher if there were any other tasks I can do for her. By filling these roles, I would relieve the teacher of the stress of having to handle the class on her own and she could focus on teaching and planning lessons for the students."

"It is my focus and attention to detail. I spent many years analyzing whether to accept or reject all offer types.When I was a technician in Government Procurement and Contracting, especially in electronic auctions.I like working with the computer, I am pretty good with it.My customer service is a strength too.I can help people who speak Spanish as well. I learned a lot when I was a server in my last work especially dealing with unhappy customers."

What is your greatest weakness?

"I believe my biggest weakness is, at times, my straightforward nature. Many people appreciate my honesty; however, I have hurt the feelings of others in the past because my delivery can be somewhat blunt. To improve this weakness, I have read books on communication, specifically related to building more empathy for others. I have shown growth in this area, and I plan to continue to improve my communication style to better suit a wider range of people."

The interviewer is looking for red flags, gaps in your knowledge, and how you carry yourself on the job. It is essential to show genuine vulnerability when discussing your weakness, but include what you are doing to improve. Choose a weakness that is not a core skill for a TSA Screener to possess. Be sure to have an action plan to improve this weakness. Avoid cliche answers such as 'I work too hard' or 'I am loyal to a fault.' These are 'false' weaknesses that candidates use when they are unprepared, and interviewers rarely appreciate this approach. The interviewer wants you to be honest about your weaknesses, and, at the same time, they want to see that you are proactive and dedicated to professional growth. It's crucial to maintain a positive tone, show confidence, and display a desire for growth.

"I'd say that my greatest weakness is also one of my strengths - my focus and attention to detail. Whether it's evaluating something too much or being overly observant of the slightest change in behavior, I sometimes have trouble distinguishing when I should pay closer attention or let go. For example, they sometimes got annoyed when I noticed something was off with a teammate. I've adapted and worked on understanding when someone is hiding something versus having a bad day and avoiding social interaction. At first, I thought everything was a red flag, and I have improved. But being as observant as I am is not something I can turn off, so it's always a growth opportunity for me."

"I believe my greatest weakness for this job is that I do not speak a second language.Something I thought about following through on but never really needed it."

"Having to negotiate a sale such as buying a car."

"Interviewing skills. I love talking to people, whether in a group or one on one, but put me in front of an audience to perform, and I get nervous."

"My greatest weakness is my straightforwardness. Because of my instruction training, I learned to act and speak quickly which sometimes comes across as rude. I am learning to adjust my tone and smile more while answering."

"Public Speaking. I will read from a written speech word for word. It is very easy to lose my place speaking from notes. I use YouTube videos from MasterTalk and Alex Lyon to improve myself."

"The thing that I struggle with most is public speaking. Although I do sometimes public speak whether it be when I was in school or at work, I feel myself becoming timid when I stand in front of a large group of people. But I have learned that rather than letting those feelings overcome me, I remind myself that I am capable which helps me boost my confidence and speak with more conviction. I do look forward to more opportunities to strengthen this skill."

"My great weakness is also my strength is that English is my second language, I learned it a few years ago and I'm still studying and practicing every day."

All TSA Screeners must maintain high standards of hard work, professionalism, and integrity to gain and maintain public trust. How will you exude this commitment in every interaction with the public?

"I'd treat everyone with kindness and respect. Some people have issues with those in authority because those in authority abuse their position. But I would do my job to the best of my ability. For example, while working security for a music venue, there was one occasion when we were performing metal detector screenings and minor pat-downs for entrance to the events. The lists of items were very specific. A young man confessed he had a flask of tequila in his vest pocket before stepping through the machine. He asked if I would look the other way. I respectfully explained that I couldn't, but I treated him with kindness and respect. It was a nice flask. He said he didn't know what to do with it and asked if I would keep it safe for him. I told him I couldn't. I suggested he hide it in his car, and he confessed he didn't have one. But I told him if he figured it out and returned to the line sober, he could come right up to the front, and I would admit him. He agreed and returned shortly after. Everything checked out; I screened him and told him to have a nice night."

The TSA puts integrity and character first when making hiring decisions. The hiring authorities not only want to hear you say that you possess these characteristics; they want to see these traits in action. Integrity, a core value of the TSA, is the cornerstone upon which they build the foundation of public trust. Take some time to think about the tangible ways you will exude honesty, integrity, and character every day as a TSA Screener.

"I understand that less than three-tenths of a percent of U.S. government agents are found to violate any critical code of conduct. These instances involve corruption, bribery, domestic violence, and driving under the influence. To exude integrity and earn and keep the trust of the public, I will always behave in a way that is honest, fair, and right. Even the smallest delinquency is unacceptable. I live a clean lifestyle, which includes refraining even from alcohol. I was raised to do what is right, even when nobody is looking. Rest assured, I would keep myself on the straight and narrow while also holding my fellow teammates accountable."

"To demonstrate integrity and to earn and keep the public's trust, I will always behave in a way that is honest, fair, and correct. I will treat the public and my fellow employees with respect, patience, and honesty."

"It's very important to remember that the job description doesn't change. The surroundings change. Work hard, be professional, and having integrity which is being honest- in my opinion, is vital to any job. In my restaurant career, the saying goes - customers make paydays possible. I believe that you do need to treat them with respect and appreciate the travelers that are doing things correctly."

"I will greet the public with a friendly demeanor."

"I will exude this commitment by living my life with integrity and always doing what is right no matter the circumstance."

"Treat everyone with respect and kindness.I will show up on time every day to work, dress professionally and neatly.I will do my best, to be honest and fair all the time."

Why are you looking for a new opportunity, and how will working for the TSA fulfill your career goals?

"At my current position, I thoroughly enjoy the physicality of the job, and I don't mind the rotating shifts or the schedule. But despite enjoying the physical activity of the job, it isn't very rewarding. I have always wanted to serve my country in some capacity. I have a good friend who works as a TSO and has been suggesting I try out for the position for a while. So, recently deciding against joining another law enforcement branch, I concluded that this is the right fit for me and my goals."

The interviewer wants to be sure that this role, and the TSA, will meet your career needs and fulfill your professional desires for the long term. If you are employed and looking for a new opportunity, the hiring authority will want to know how their job differs from the one you are looking to exit. Be honest about your work situation, but be careful not to overshare or speak negatively about your employer. Begin by telling the interviewer what you enjoy most about your current opportunity. By focusing on the positives first, you set a positive tone and show the interviewer that your intentions for making a career move are well-thought-out. If you are currently unemployed or are a recent graduate, you can focus your response on the fact that you want to kickstart your career with a reputable organization such as the TSA. Dive into the factors that make you enthusiastic about this TSA Screener opportunity.

"Although I thoroughly enjoy my current job, I am ready to take my security experience to the next level and move into a more formal public protection role. I have worked for an independent security service provider for three years, primarily patrolling large public events such as festivals, concerts, and sporting events. It is a great job; however, I do not view it as a long-term career. Working for the TSA would fulfill my goal of kickstarting a true career focused on public protection."

"While I enjoy the interactions I have with customers and Safeway does have some good benefits, I've just never seen it as a forever home. TSA would be a great career with better pay and benefits."

"Not so much that I want to leave but I'd like to upgrade my employment to a TSA Officer."

"Although, I have enjoyed working with my current team members and have learned a lot. I am looking for a new challenge to focus on. I believe working for the TSA can provide new learning experiences and help me grow even further."

"I applied for this job over a year ago. I think it would be a very rewarding career and something to be very proud of. I have worked many years in the food industry, it is time for a change and a new course of direction. I am hoping for this to be my last career change and retire in twenty years."

"I presently work for _________. My present work assignment can be changed at any time. My workdays and hours would as well. I want to work directly for my employer. Working for the Federal Government would be the highlight of my work career."

"Although I have enjoyed my time working as a substitute teacher, I always saw myself working for the government. I've seen how prosperous my father's government career has been and the amazing opportunities he's had and I would like the same thing for myself. Therefore, I see the TSA as a great way to get my foot in the door and jump-start my federal career."

"I always wanted a job that contributes to society. I like the mission of the TSA to protect America. I traveled a lot in the past and I always admire the work of the TSOs. I have always read all the instructions that the airlines say because I know that TSA keeps the country safe."

What are your career goals within the TSA in the next five years?

"I have a strong track record for working hard and being a loyal and dedicated employee. Fitness is very important to me, and I live a healthy lifestyle. So, I wanted to work in a job that would be physically demanding and have a high level of adherence to routine and discipline, with rigid rules and regulations. TSA seemed like a natural choice. Its core values align with my own, and I have always been attracted to law enforcement. There is job security here and the opportunity to make a career out of it. I am also interested in moving into a supervisory position and working in an environment that is a meritocracy. So in the next five years, I would like to learn every aspect of the job, move into a supervisory position, then eventually into an instructor position. Coaching is where I truly thrive."

It is crucial to the TSA that they hire individuals who view working for this administration as a long-term career solution. Recruitment, onboarding, and training are investments the TSA is willing to make. They want to know how you will leverage this unique opportunity and turn it into a long-term career.When expressing your career goals, give an enthusiastic but realistic response. For instance, a promotion to Deputy Administrator will not happen after five years; however, it's reasonable for you to desire advancement.

"I am excited to see where my career grows within the TSA. As a new TSA Screener, I expect career growth will come as I prove myself capable and dedicated. In the next five years, I plan to prove myself to my team and earn my stripes into a more senior TSA officer title."

"I am still working for the TSA and hopefully, a promotion if the opportunity arises."

"I see myself in a lead or supervisory role. In my past, I've had many positions as a lead/manager and enjoy that aspect of work."

"In five years, I would like to still be employed with TSA and successful in my role. I would also be open to promotional opportunities, if available."

"My career goal would be to learn as much as possible on a fast track. Go to full-time status. In the future, I would like to be part of training new employees."

"I am very excited to see how my career will grow within the TSA. Five years from now, I hope to be successful in my career and be promoted into a more senior role."

Why do you want a career as a TSA Screener?

"I have always been interested in travel, law enforcement, and the airline industry. That led to a desire at an early age to become an Air Marshall. So that is the career I am striving for, but I don't have any law enforcement experience, so I decided to start as a TSA screener and work my way up the ranks. This seemed like the best starting place to chart my career."

The interviewer wants to know what drives you to pursue a career as a TSA Screener. Perhaps you were significantly impacted by 9/11, the events that led to the inception of the Transportation Security Organization. Maybe you have traveled a lot and gained an appreciation for the security measures in place to keep you and your family safe. Provide an answer that offers some personal insight, allowing the hiring authority to get to know you and your motivation. The competition for TSA Screener positions is stiff, and the interviewer must see that you are dedicated to their mission. After all, your passion will keep you successful in this role for years to come. Show the interviewer that you are committed and prepared to dedicate yourself long-term to a career with the TSA.

"I am pursuing a career with the TSA because of my desire to prevent terrorism and harmful, illegal activity from entering my country and impacting the public. Everyone deserves to feel safe and protected when they travel, and since becoming a parent, this desire inside me has only grown. Second, I come from a family of law enforcement and service professionals, which has engrained this innate desire in me to serve my country and protect its civilians."

"I have a former colleague who works for the TSA and he says he loved his job. That prompted me to look into it. And after keeping the public safe in my previous job I know that's what my calling is so the TSA just made sense to me"

"I enjoy interfacing with people and keeping the public safe."

"I enjoy working with the public and it is important to me to make a difference in people's lives. I can't think of a better way to serve the public than to keep them safe."

"I think it would be a great honor to work for the Dept of Homeland Security. I want to feel proud that I helped individuals safely come home to their families. I want to be a part of not letting criminals make it through our borders. To ensure the safety of the general public. Not ever relive the past."

"I want a career as a TSA Screener because I always dreamed of having a federal government job that will allow me to serve and protect people and I feel that the TSA is a great way to do just that. Furthermore, I have a lot of pride and respect toward TSOs because that is the first job that my dad got after serving in the military, and that led him to have many amazing job opportunities such as K-9 handler and International Inspector. I really look up to my dad and I hope to jump-start my own amazing career path with the TSA."

The TSA's mission is to protect U.S. transportation systems and ensure freedom of movement for people and commerce. How does our mission speak to your career goals?

"This is absolutely in line with my career goals. When I was a kid, I was watching TV when the 911 attacks unfolded. This had a profound impact on me. I watched the heroes of that day rushing into danger to do the right thing. After that, I wanted to be a TSO to keep America safe. So this mission is in line with mine."

This question is another way for the TSA to ask, 'Why do you want this job?' Take some time to consider how your best skills and characteristics align with the Transportation Security Administration. Think about how their mission excites you and aligns with your career goals. This question presents an excellent opportunity to let the interviewer know you are passionate about this career opportunity. It's a good idea to approach this query like you would a sales pitch or credibility statement.

"The core values of the TSA include Integrity, Respect, and Commitment. I was raised with these precise values and put them into practice every day. I will show my commitment by applying my keen observational skills and ability to think and react quickly under pressure. I consider myself an observant and watchful person who will be of service when detecting and preventing outside threats. I am respectful and learned a great deal about showing due respect while serving in the Navy. I have a proven history of stepping up to protect our nation and serve my country. I am dedicated and trustworthy, and I also see integrity as the cornerstone of every action I take and each decision I make. It would be an honor to be of service to serve my country in this critical role with the TSA."

"I remember being glued to the TV after the attacks on 9/11, I never want to see something like that happen again. I can't imagine flying today without knowing each person has gone thru a screening process to make sure nothing like that happens again."

"Knowing that I can make people feel safe while flying is what motivates me."

"What motivates me is knowing that with the training and techniques provided by the TSA. I can provide the safety and freedom of movement for those flying."

"I think watching the 9/11 event unfold and wanting to contribute to the public's safety while traveling."

"I feel very motivated to carry out the TSA's mission to protect the US's transportation systems and ensure freedom of movement for its people and commerce because it has always been a dream of mine to work in a job that will allow me to serve others. A career with the TSA is a great fit for me because it will allow me to do just that while also ensuring the security of my community and country. I really look forward to this amazing opportunity to jump-start my career with the TSA."

What is a 'pandemic,' and what part do you believe the TSA plays in such an event?

"I have followed TSA closely during times of global crisis and have enormous respect for how you train your teams to adjust and pivot to new demands. The Transportation Security Administration plays an integral role in protecting the nation's transportation systems, ensuring freedom of movement for people and commerce. I believe every TSA Screener must be highly trained to react swiftly and appropriately to any pandemic or global crisis."

The TSA puts a great deal of emphasis on the importance of preparedness in the workplace. When hired, you must react appropriately to direct threats, including pandemics such as SARS or COVID-19. When an epidemic is declared, borders may close, and work processes may change dramatically. As a TSA Screener, you may have to perform additional screening of those leaving or returning to the country. Be prepared to show that you have an understanding of the role that the TSA plays in such an event.

"The critical job of any TSO is to ensure the safety and freedom of movement of our travelers. Early on in the COVID-19 pandemic, those individuals who harassed or intimidated others by coughing on them, whether they carried the virus or not, were charged with domestic terrorism, according to the letter of the law. This is an integral role of TSA, to protect from such dangers, real or not. Therefore, it is incumbent on TSOs to ensure all safety measures, practices, and regulations be adhered to, including mask wearing and social distancing."

"A pandemic is a disaster that effects the entire population. I believe every TSA Screener must be highly trained when it comes to reacting swiftly and appropriately to any pandemic or global crisis."

"A pandemic is a worldwide outbreak of disease. I believe it is vital to maintain the strict measures already in place as far as distancing, masks, sanitation. The travel industry is already picking up. There is a book log on passports being issued. Some pre-check facilities have been closed and need to be reopened The precheck service takes approx three weeks to complete."

"A pandemic is a worldwide outbreak of disease.TSA's job is to keep the traveling public safe so being firm on the rules is the best way like wearing masks or getting vaccinated."

Have you read through the TSA Code of Conduct? Will you have any issues abiding by these responsibilities and employee expectations?

"I have read the Employee Responsibilities & Code of Conduct three times. I have no issues adhering to this."

It's time to show the TSA hiring authorities that you have a firm understanding of all expectations placed on you from an ethical standpoint should you be hired. It is essential to express that there are zero sticking points for you when it comes to upholding the TSA's ethical standards. You know that you are trustworthy and ethical and would never abuse your powers as a TSA Screener. Now, the interviewer needs to hear that ethics and integrity are of the utmost importance to you. Show you understand that you have a moral obligation to represent the organization with high standards and the importance of being trustworthy as a TSA Screener and public protector.

"I have carefully combed through the Employee Responsibilities & Code of Conduct provided by the TSA. This code of conduct is straightforward, and I can assure you that I will abide by these regulations to the letter. I am confident that I already live my life in a manner that makes it much simpler to abide by this code without any issue."

"Never. My ethical nature would never let me do anything like that."

"No, never. I have a high ethical standard and would never jeopardize the safety of others."

"Yes, I have read through the TSA Code of Conduct and will not have any issue abiding by these responsibilities. I pride myself on living my life with honesty and integrity."

"from notes ---zero sticking points -- uphold the expectations not abuse my status I can represent the organization with high standards, and you understand the importance of being trustworthy as a TSA Screener and public protector."

"Yes, I have read through the TSA's Code of Conduct and I can say with 100% certainty that I will have no issues abiding by these responsibilities and employee expectations. I have always held high morals and great respect for the law."

Explain how you would be an asset to the Transportation Security Administration (TSA).

"I possess all of the greatest characteristics of a TSO. I'm a people person, dependable and adaptable, observant and detail-oriented, a fast learner, focused and calm, in good physical shape, and have no issue working in tight spaces with others. My parents worked for the government, and I aim to serve in a long, fulfilling career within the federal government."

This question is another way for the interviewer to ask, 'Why should we hire you?' Of course, there are many reasons to hire you, but the interviewer wants a more in-depth response than the fact that you are reliable and a hard worker. Dig into the TSA core values and the characteristics they look for in a TSA Screener. Research shows that the TSA values Integrity, Respect, Professionalism, Hard Work, and Team Spirit. These core values, which come up repeatedly on the TSA careers website, are significant clues you can draw from when crafting your answer. Of course, you must be sure that you present these benefits and that your response is honest and authentic to who you are.

"I am confident that, after clearing all stages of the TSA Screener interview process, your administration will find me a promising candidate with many assets to offer. I am highly engaged in this process and the TSA ethos. I come fully competent and prepared to uphold your values of integrity, hard work, respect for others, professionalism, and team spirit. In addition to this eager attitude and willingness to learn, I am trilingual in English, Spanish, and French. I have a Diploma in Criminal Justice, where I learned foundational approaches necessary to succeed as a TSA Screener, such as Effective Communication, Police and Security Techniques, and Security Reporting. These are just a few ways I will contribute to the TSA's initiatives and represent this esteemed administration with complete enthusiasm."

"First and foremost, I am incredibly committed and hardworking. I communicate well with both my team members and others. I am a reliable coworker and always thinking critically. All while keeping my composure and professionalism."

"I have a strong work ethic and a great attitude. I look forward to sharing my life experiences with others."

"I am a very honest and ethical person who is not afraid to put in the time and energy along with the hours needed to fulfill my duty. I can adapt and change to my surroundings easily and you can count on me."

"I know that I bring a strong work ethic and positive attitude which is very important in a team environment."

"I am a hard worker and a team player with a positive attitude."

"I have diverse experience in customer service, retail, food service, and a social media company. I know how to be firm yet compassionate. My goal in life is to be in service to others whether to co-workers, the flying community, or friends and family. Providing alternative solutions to others' demands instead of just answering NO. I want to come up with Win-Win solutions."

"I would make a great asset to the TSA because I am very respectful, hard-working, a team player, and eager to learn. Whether I am working in retail, food, or as a substitute teacher, I take great pride in my quality of work and I will strive to do the same in the TSA to protect passengers and my colleagues. Also, as a Spanish speaker, I will be able to communicate with our Spanish-speaking population to make sure that they also receive quality service."

Our shifts begin at 3 AM and 12 PM. Overtime may be required. Are you able to accommodate?

"I understand you are looking for an individual willing to work day and night shifts, depending on the week. I am flexible in my hours and am willing to work overtime as needed. This opportunity is significant to me, and I will certainly cooperate with your administration's needs."

Before answering scheduling questions, it's essential to be clear on the expectations of this role. If you haven't had a chance to clarify the scheduling needs of the TSA, now would be the perfect time to ask. One question may be, 'Will I be working a dedicated shift, or will I be switching between days and evenings?'You must be honest about your availability. If you are available to work overtime hours, that is great! If you cannot work overtime, clearly discuss your limitations while offering more solutions than you do problems.

"I am willing to be available for whatever shifts are assigned to me. I'd do anything to land this job and put my all in with dedication. I watched the TSO Realistic Job Preview. It's my goal to eventually work my way up to being a bomb appraisal officer. What do the schedules look like for that position?"

"While I understand this position is part-time and only 32 hours a week, I am completely open and available to work more as need arises."

"Yes, absolutely. In my current position, I'm scheduled between 35 to 40 hours a week, but I have worked 40 plus hours a week on many occasions."

"Yes, in most of my past positions, I've worked 50 to 60 hours per week."

"Yes, I am able to accommodate that. I have always had a flexible schedule where no week was ever the same."

"I am more than willing to accommodate whatever schedule I may receive. This job opportunity is very valuable to me and I am eager to be flexible with my schedule and take on overtime as needed."

What do you know about the Transportation Security Administration (TSA) mission statement and ethos?

"The mission of the TSA is to protect the nation's transportation systems to ensure freedom of movement for people and commerce. The vision is that of an agile security agency, embodied by a professional workforce, that engages its partners and the American people to outmatch a dynamic threat. TSA's core values are integrity, respect, and commitment. Their expectations of the workforce are hard work, professionalism, and integrity. These are fundamental to my character, which is why I am so invested in this opportunity."

Part of the TSA creed is, 'Today, I recommit myself to my role in safeguarding my country and reaffirm my promise to the American people: Not On Our Watch.' The TSA has a collection of statements surrounding its mission, identity, beliefs, and purpose. The hiring authorities at the Transportation Security Administration want to see your emotional investment in their mission. Take the time to review and learn these mission statements of the TSA as carefully as possible. Although the TSA hiring authorities are not expecting you to memorize their ethos in the first stages of candidacy, they will expect you to be familiar with the concepts.

"I have read the TSA mission statement and understand that it is a critically important part of this administration's beliefs and identity. The TSA has three strategic priorities - to 'Improve Security and Safeguard the Transportation System,' 'Accelerate Action,' and 'Commit to Our People.' Your creed is 'Not on Our Watch,' which I find to be a compelling statement. As guardians to the citizens of this nation who live here, and travel, you carefully maintain the core values of Integrity, Respect, and Commitment. It would be an honor to join the TSA, and I will always be ready to uphold these standards."

"The TSA protects the nation's transportation systems and ensures freedom of movement for people and commerce. The TSA's creed is, 'Not on Our Watch,' which I find to be an incredibly powerful statement. As guardians of our citizens and travel, the TSA carefully maintains the core values of integrity, respect, and commitment. It would be an honor to join the TSA, and I will come ready to uphold these standards at all times."

"I know it is our duty to ensure we safely protect the American people while traveling the skyways whether domestic or international."

"I understand that the TSA's mission statement is to protect the nation's transportation systems to ensure freedom of movement for people and commerce. I also understand that as a screener it is my duty to provide security and protection for travelers across all transportation sectors in a courteous and professional manner."

Certain TSA employee conduct, on and off duty, may be subject to disciplinary action. What actions do you understand to be impermissible?

"Any conduct that contradicts, or is inconsistent with TSA's and DHS's mission to ensure the safety of our nation's transportation systems and the security of our country."

In preparation for your TSA Screener interview, you should research their Code of Conduct and understand the actions that would not be permitted while working for the TSA. Some of the infractions mentioned in the TSA's Employee Responsibilities and Code of Conduct document include failing to report a violation and misuse of authority. Take the time to learn and understand these standards to show the interviewer that you fully comprehend the expectations.

"I have taken the time to read the entire Employee Responsibilities and Code of Conduct released by the TSA. I understand that prohibited actions include a variety of integrity-related acts of misconduct, disclosure of official information, misuse of government property, unethical use of alcohol, bias-motivated conduct, and more. I feel that all the points made in the Code of Conduct are critically important and fair. It is of utmost importance that I earn the trust of the TSA, my fellow agents, and the public. For that reason, I will do everything to ensure I act with integrity and abide by the TSA ethos on and off duty."

"I took the time to read the TSA Employee Responsibilities and Code of Conduct. I promise to abide by the rules. For example, I will not use nor permit anyone to use federal equipment for personal use. As a person who believes in the importance of teamwork, I will be punctual and abide by the earned leave procedures."

"Any behavior that goes against law enforcement.Any behavior that leads someone to believe you have any interest in terrorismAny drug-using or activity of selling, smuggling, or money laundering"

"In regards to the TSA, actions that I understand to be impermissible are illegal activity, misuse of alcohol and narcotics, bribery, disclosure of official information, biased behavior, harassment, and more. I am determined to earn the trust of the TSA, my co-workers, and the public so I will act in accordance with the TSA's code of conduct"

What do you know about the Transportation Security Administration (TSA)?

"I understand that the TSA's mission is to protect the nation's transportation systems to ensure freedom of movement for people and commerce. After the 9/11 attacks, the Transportation Security Administration was formed to prevent similar attacks in the future. Today, the TSA is built on core values such as Integrity, Respect, and Commitment. Your workforce expectations include Hard Work, Professionalism, and Integrity. I know that the TSA also values a strong team spirit. I am eager to join the thousands of people who have joined the TSA and will work tirelessly to support this critical mission."

The TSA hiring authorities want evidence that you have reviewed the relevant history behind their administration. Understanding the circumstances surrounding the inception of the TSA is a critical part of being a well-informed and committed agency member. Take some time to review TSA's website to learn vital information, such as its mission and history. View the Timeline section, which visually takes you through a transportation security timeline. Also, take note of their Leadership and Organization page, reading up on TSA's current leaders and their vision. You can complete your answer by discussing the pride and honor you feel interviewing this prestigious administration.

"Before the September 11th terrorist attacks, airport security was managed by private companies outsourced by individual airlines. After the attacks, the security weaknesses were more closely examined. In response, the Department of Homeland Security was formed, which managed the TSA, creating broader security to ensure the safety of transportation of people and commerce. Before the September 11th terrorist attacks, the Federal Air Marshal Service was managed by the Office of Civil Aviation Security, and at any time had roughly 30 Air Marshalls active in the air, out of a total staff of 50. Since the TSA was formed, the rapid expansion of the Federal Air Marshal Service started an aggressive recruitment process for more air marshalls. Now under the jurisdiction of the TSA, there are somewhere in the range of 4000 Federal Air Marshalls in active service. The TSA is viewed by their TSOs, and operated similarly to any other military branch."

"I know the TSA was formed after 9/11 to protect the nations transportation system. That it's core values are integrity and team spirit."

"I know that the TSA was formed in response to the attacks on 9/11/01. I also know the mission of TSA is to protect the nation's transportation systems and freedom of movement for people and commerce. I also believe in the core values of integrity, respect, and commitment TSA holds."

"I know that the TSA was formed in response to the attacks on 9/11/01. The TSA's mission is to protect the nation's transportation systems and freedom of movement for its citizens. I also believe in the TSA's core values of integrity, respect, and commitment."

"I know that it was started after the 9/11 terrorist attacks. It is a commitment to ensure that we have safe, friendly aircraft transporting our fellow air passengers over American soil."

"The TSA was created in response to the 9/11 attacks on the twin towers to prevent future terrorist attacks by strengthening our transportation systems and allowing the freedom of movement for people and commerce. Today, the TSA's workforce expectations are hard work, professionalism, and integrity. I am very excited to join the TSA and help fulfill its crucial mission."

Competition is stiff for TSA Screener positions. Why should we hire you?

"I already work in a very similar culture and have a proven track record for dedication, loyalty, and flexibility. I would do whatever it takes, work any required hours, be a team player, and have a calm and emotionally intelligent demeanor at all times. I have strong attention to detail and have a great deal of compassion and empathy for others. I am an extrovert, thrive being around other people, and have a great attitude and a strong sense of teamwork. With my military background, I feel this is the perfect fit for me, and I am the perfect fit for the TSA. If offered the position, I would come to work every day with gratitude and wear my TSO badge with honor."

When it comes to hiring decisions, the TSA will choose those they believe will help them achieve their mission. As you know from your research, the purpose of the TSA is to 'protect the nation's transportation systems to ensure freedom of movement for people and commerce.' By clearly discussing how you will contribute to this mission of protection, you are positioning yourself as the top choice candidate. Be prepared to talk to the interviewer about what sets you apart and come up with tangible examples of these skills, qualities, and characteristics in action. Think of your answer as your 'elevator pitch.'If you can't think of ways that you are unique, ask a few friends or family members what they feel sets you apart from other people. Their observations may help you understand how you are perceived.To prepare, outline your hard and soft skills. Next, be sure that you have a complete understanding of the job description and the skills requirements. Lastly, put all of these points together into one compelling qualifying statement.

"I understand that the TSA is seeking Screeners with a proven ability to think critically, act with integrity, and provide unwavering dedication to public safety. You seek a responsible person who can be trusted and will keep the TSA's mission top of mind each day. My experience in security, and my education in Criminal Justice, align very well with the requirements of this TSA Screener role. I am an experienced security professional, having trained for over 500 hours in high-pressure situations. My current manager is ready and prepared to be a positive reference for me, as they know how much this opportunity means to me and my career goals. I am a passionate individual who is very detailed and approachable, making me a suitable fit."

"I've always been a dedicated and loyal person. I believe these attributes go hand in hand with the mission of the TSA."

"I have a strong ethical code and work well in a team environment."

"I'm a committed, honest, and hardworking individual. I work well under pressure, and I also work well in a team environment. I always keep my professionalism to its utmost standard and perform to the best of my abilities."

"I think I am a perfect candidate for you. I have many years of working in the public, I am a quick thinker and fast problem solver. Staying professional and keeping things moving at a steady pace. I am very healthy and have no problems staying on my feet all day. I am available for flexible hours. No criminal history. A great team leader and works very well in a team environment."

"I would be a good fit for your organization because I have experience in working with people from all over the world. I used to work with driver's licenses, passports, birth certificates, and real ID documents. I am used to looking for fraudulent documents, ensuring that I do everything according to federal guidelines, and working with a wide range of people."

"I understand that the TSA is looking for screeners who are good with people, adaptable, and focused. Given my vast experience in customer service and my experience as a substitute teacher, I believe I am qualified to meet those requirements. As a substitute teacher, it is essential that I am adaptable given that I can go from teaching kindergarten one day and then a class of high school seniors the next. Secondly, my customer service experience has taught me how to stay calm under pressure as I dealt with long lines and disgruntled customers regularly. This taught me to stay courteous and calm as I went above and beyond to aid each customer."

TSA Screeners conduct screening of passengers, baggage, and cargo to ensure compliance. How will you handle an uncooperative member of the public?

"Being new to a career with the TSA, if I were to face a situation involving an uncooperative member of the public, I would refer to my TSA Screener training. If necessary, I would ask a more experienced co-worker for assistance. It's important to me that I do not show unprofessional emotion or act out of impulse. Rest assured, I am a calm and even-keeled individual. In the face of conflict, my instinct is to remain collected."

TSA Screeners encounter challenging situations regularly. Many travelers are tired, stressed, or do not like cooperating. The interviewer wants to know how you would handle an encounter with an uncooperative individual. If you are unsure of the TSA guidelines, it's okay to ask questions or tell the interviewer that you will abide by your training. The key to answering this question is to show the hiring authority that you would remain professional and poised in the face of conflict.

"While adhering to our codes of conduct and regulations, I would remain calm and professional and use my negotiation and mediation training to de-escalate such a situation. I would first ask the individual to step aside so I could secure the situation, avoid hindering the duties of our teammates, and recruit assistance as a witness at the very least. I would then devote my full attention to them. I would respectfully ask them what the problem was. I would then actively listen, mirror, and empathize with them. I would provide context and insight into their situation, introduce them to the potential consequences of their actions, and inform them of what actions are required. I would inform them of what conduct would serve their best interests and proceed from there."

"Fairly easily, I normally let them vent, if needed, and then let them know what can be done, if anything, to accommodate their needs."

"I believe if you can empathize and relate to the person's frustrations it will help them to calm down where you can explain that the procedures and rules are in place to help everyone feel safe and secure traveling our nation's airways."

"With ease! I must always remember I don't know what their situation is and maybe they are flying to a funeral or some other tragic event, so they'll need reassurance. So I would strive to give them the best service possible."

"I will talk to them Calmly and Politely. Speak professionally. Remind and ensure that these are the rules and this is the specific procedure etc. If the passenger will not cooperate then that's when you would need someone else to intervene. It will be apparent that the two of us will not reach an agreement and there's no need to escalate things further."

"As a new TSA employee, I would comply with my training. However, if necessary, I would ask a more experienced co-worker for help. The whole time I would make sure that I am professional and calm."

What have you done to train and prepare yourself for a role with the TSA?

"I recently earned a degree in Criminal Justice. By earning this degree, I built a strong foundation in criminology, evidence, and procedures, as well as law and the judicial process. This knowledge will be valuable to my contribution to the TSA as I come with a robust understanding of the regulations and best practices related to public protection. I have also set myself up for success both emotionally and with mental acuity. I participate in guided meditations, I read books on leadership, and even take the time to train my memory through Luminocity brain games."

When applying to work for the TSA, there is a lot you can do to prepare yourself for the stringent interview process. You could practice acute problem-solving or learn more about the history of the TSA, ensuring a smoother interview process. Be prepared to discuss with the interviewer the tangible actions you have taken to ensure complete preparation for a career with TSA. If you have any education or training related to the responsibilities of a TSA Screener, this question is a good time to outline those factors.

"I have read and memorized the Employee Code of Conduct Handbook. I have thoroughly read through the history of TSA. I have spoken with three TSOs, asking them about the expectations of this role in detail. I have upped my exercise regimen, watched all the videos, and read the stories and testimonials of your employees. I am open to any recommendations you have to further prepare for the role. I am dedicated, no stranger to hard work, and would put in maximum effort to be as prepared as possible should the opportunity present itself. When starting a new job, I do my best to get as much of a running start on my onboarding and training as possible. Every step I can take to propel my career, you can count on me taking it."

"No, but I am looking forward to the training needed to hone my skills to work in the TSA field."

"Becoming a TSA screener would be a new role for me. I believe I can become a reliable employee due to the skills I already possess. Such as screening for false identifications, working well within a team, and having excellent communication skills."

"No, but I look forward to bringing my life's experiences to the TSA."

"Notes----When applying to work for the TSA, there is a lot you can do to prepare yourself for their stringent interview process. You could practice acute problem solving or learn more about the history of the TSA, ensuring a smoother interview process.Be prepared to discuss with the interviewer the tangible actions you have taken to ensure full preparation for a career with TSA. If you have any education or training related to the responsibilities of a TSA Screener, this question is a good time to outline those factors."

Answer with complete honesty. Have you ever committed a crime, participated in any illegal activity, or maintained inappropriate criminal affiliation by association?

"I have never committed a crime. I have always been very rule-abiding and always will be so. When I initially applied for a career with TSA, I carefully read through the employee responsibilities and conduct expectations. I will wholeheartedly abide by these guidelines."

The Transportation Security Administration is explicitly clear that, when crafting your TSA application, you must answer every question with complete honesty. Failure to do so will result in application denial. Most people have had a misstep of some sort in their life. So, rather than hide any past discretions, be upfront about them. Trust that who you are today and the integrity that you bring will shine through.

"I understand I must answer with utmost honesty and integrity to gain consideration as a TSA Screener. As a teenager, I had a couple of indiscretions with petty theft. I was temporarily involved with friends who did not make good choices. I could have said no; however, I chose to take part. Although I regret going down that path, I am thankful to have received support and guidance from my family. My family and friends showed me that I needed to straighten my life out. And I did. I immediately changed course, got very involved in community service, and am an active member of my community. I've since had my record sealed, but I share this to attest to the fact that I have nothing to hide and am honest. You asked for honesty, so honesty is what you get."

"No, Absolutely not. At the most, I have had a traffic violation for speeding. I have always been an honest person. If you are honest, you have integrity. Morals and ethics are very important to me. If you follow the rules set forth, it should be very easy to abide by them. Following the rules leads to a successful chosen path. I understand that to be employed by the Department of Homeland Security, you should not have a criminal background, and you should be an honest law-abiding citizen. I am very pleased to say that I can be trusted as an individual who respects the law."

The TSA has a robust Diversity and Inclusion Plan designed to create an inclusive and engaged workforce. How do you plan to support these efforts?

"By acting according to my nature and character. I have always advocated for diversity, inclusion, and the fair and equal treatment of all people, regardless of sex, race, color, religious affiliation, or sexual orientation. I have always believed in the principles that our great country was built upon, that everyone is created equal, entitled to the same unalienable Rights, and entitled to life, liberty, and the pursuit of Happiness. So I will support the TSA's robust Diversity and Inclusion Plan by doing what I have always done, being me."

The TSA has put a lot of resources and effort into ensuring they fully embrace equal opportunity, diversity, and inclusion. The TSA aims to be 'an employer of choice that maximizes talent, promotes diversity, and achieves excellence by maintaining an inclusive and innovative work environment.' The administration commits to a D&I plan that attracts and retains high-performing team members.Before your interview, take the time to review the Diversity and Inclusion Plan released by the TSA. You can find this information on the TSA.gov website. Comb through their website for available documents and releases on diversity and inclusion. Then, work to create a specific and tailored response regarding how you will support and encourage their efforts.

"I fully embrace the TSA's inclusion efforts and have helped diverse groups through the volunteer efforts listed on my resume. I read the TSA Diversity and Inclusion Plan and your goal to uphold a diverse, inclusive, and engaged workforce. I will encourage this effort by wholeheartedly supporting my team members regardless of race, ethnicity, age, ability, language, gender, orientation, or religion. I will take every opportunity to learn about other cultures through the TSA educational forums and embrace and appreciate those different from me."

"Mistakes happen. But I believe that the TSA will give me all the necessary training to handle the hype if the situation arises."

"Yes, But if you knew me, you would know I'm a very strict rule follower, and I'm not a fan of subjective rules or protocols."

"I read through the TSA Diversity and Inclusion Plan and your goal to uphold a diverse, inclusive, and engaged workforce. I have taken diversity and sensitivity training and look forward to putting what I learned into practice."

"You can not discriminate. There is no place for that in the workforce along with bullying. Everyone should be treated equally and fairly. I believe in the rule "See it Say it" My strong opinion is, If you don't report it, you are part of the problem."

"I plan to be ethical to my job, coworkers, and the public."

"I will support the TSA's Diversity and Inclusion Plan by treating everyone I encounter with dignity and respect no matter what their background may be. In addition, I would also like to go a step further and learn more about the cultural customs and heritage languages of our passengers so that I can engage with passengers in an understanding and culturally aware way."

Tell me about your college education and how it relates to your career as a TSA Screener.

"I attended two years of college when the covid-19 pandemic hit. The school closed and didn't refund my tuition, and I petitioned and was awarded an associate's degree. I was pursuing a bachelor's degree in criminal justice. I understand that this position requires a high school diploma, GED, or equivalent certificate."

The interviewer wants a detailed breakdown of any education related to your career as a TSA Screener. Your training might be on your resume; however, this question is an invitation to give a more detailed breakdown of your coursework and credentials. When walking the interviewer through your post-secondary studies, highlight any awards, scholarships, or recognition you may have received.

"I have completed three criminal justice-related courses via online correspondence this year. These courses include Ethics and Critical Thought, Public Safety, and Introduction to the Criminal Justice System. I excelled in these classes, with an average grade of 97%. Over the next four years, I plan to earn my Bachelor's in Criminal Justice. This goal, of course, would be in tandem with working full-time. I am eager to use my knowledge to help the TSA protect the traveling public, and I look forward to learning more as I train and grow with your administration."

"While I don't have any formal education in the security field I am very safety-conscious. I have to be aware and on my toes during my horseback riding lessons. I am also a very intuitive person. For example, during a recent safety training session at my current job, I noticed an error and brought it to the attention of the head of security. He said he was impressed that I was the only one who noticed the potential issue. I look forward to my training with the TSA and learning the operation."

"Being in the restaurant business for over thirty years, I have always had continuous training. The most important training is food safety, specifically in quality and safe temperatures. Every five years I would be required to take a serve safe class and retest on food safety. I have also had to stay up to date with new electronics regarding register software, Ipads, stand-alone kiosks, streamlining online ordered whether it is on an app or website, curbside, or Door Dash delivery, I have taught many training and onboarding classes to employees."

What kind of situations make you feel uncomfortable?

"I become uncomfortable when people complain about their job, co-workers, or employment situation. I live by the philosophy that if I do not like an aspect of my life, I have the power to change my situation. To deal with uncomfortable situations such as complaining from others or unprofessional conversations, I will tell my co-worker straight away that I am not interested in having the conversation. Professional boundaries are essential, and I will politely decline to be a part of a conversation surrounding complaints."

A variation of, 'What is your greatest weakness?' this question targets any areas where you may feel ill-equipped. How you answer this question will help your interviewer to determine where you may require additional support or training. Consider awkward or uncomfortable situations that would not be a deal-breaker for the TSA Screener role. The work environment of a TSA Screener can be challenging, tense, stressful, and uncomfortable. You must show resilience and the ability to handle discomfort. The TSA wants to know that you can keep your cool in situations and handle discomfort with professionalism and poise. Discuss how you approach uncomfortable situations and, if possible, give an example that shows your ability to react appropriately to discomfort.

"In certain situations, I feel uncomfortable doing pat downs without another security officer with me as a witness. I prefer not to perform pat downs on someone of the opposite sex or a different sexual orientation than mine. I prefer to set boundaries and strictly comply with what could only be deemed appropriate conduct in such situations. Whenever I perform a pat down, I ensure I received permission first and am clear, communicative, and respectful at every juncture."

"Job interviews, public speaking or seeing co-workers doing just enough to get by."

"I become uncomfortable when people complain about their job, their co-workers, or their overall employment situation. I live by the philosophy that if I do not like an aspect of my life, then I also have the power to change it. To deal with uncomfortable situations such as listening to others complain, I try to use professional boundaries. I will politely decline from becoming a part of a conversation surrounding complaints."

"I feel uncomfortable when someone on your team is not cooperating. When you are supposed to be working on a common goal and interest and someone just doesn't want to do it the same way or makes up their own rules of how to do things."

"Observing co-workers that not giving 100% to their job, for examples; looking at their phone, looking bored, disinterested. Also, co-workers that complain, don't follow the rules, gossip."

"Personally, I find conflict to be uncomfortable. I do my best to avoid conflict through clear communication, empathy, fulfilling my responsibilities, and, if I am dealing with the public, exceptional customer service. However, I understand that conflict is not unavoidable. Therefore, whenever I am dealing with a disgruntled person I make sure to stay level-headed, and patient, and help them out however I can. For instance, when I was working at Starbucks, I would sometimes receive people who would come in already unhappy. I would never take their emotions personally and I would always be sure to serve these people with a smile and ensure that I do my best to give them the best customer service experience."

Transportation Security Administration includes 'integrity' in its core values. Talk about a time you acted with integrity.

"My definition of integrity is to choose to do the right thing, even when nobody is looking. I possess your core value of integrity because I do what is right, no matter the alternatives. (Situation) When earning my diploma in Criminology, I received a higher grade on my transcript than I earned. (Task) I am an honest person and knew it was up to me to report the error. (Action) I brought the error to the attention of my administrator, who then had the grade reversed. I could have taken credit, but in the end, I didn't earn that grade. I was determined to start my career off on the right foot, which is through complete honesty. (Result) Today, I can attend this interview with the TSA knowing full well that I earned this meeting through hard work and acts of total integrity."

Integrity is a core value of the Transportation Security Administration and the cornerstone of its mission. The TSA looks for Screeners who embody integrity by committing to making the right decision at all times, including reporting any breach of integrity ever observed. Integrity means possessing 'the quality of being honest and having strong moral principles.' The TSA wants to see how you have exercised integrity in your work and personal life. First, talk about what integrity means to you. Then, offer an example of a time you faced the temptation to do the wrong thing when nobody was looking. What made you do the right thing in the end, and how did it make you feel? To organize your answer, use the STAR method, which is a beneficial approach when answering behavioral-based interview questions. STAR is an acronym for Situation, Task, Action, Result, and it can help you to frame and organize your response in a way that will resonate with your interviewer.

"Integrity is a core value, and I know TSA lists integrity as one of its core values. I would have no issue living up to TSA's established guiding principles and standards of conduct. Everyone is accountable for their actions and inactions. I am ever conscious of this. Anytime I have witnessed or been invited to participate in unethical conduct, I have declined. Anytime I was invited to remain silent and look the other way, I also declined. In those instances, I've invited them to rethink their actions, suggested they admit to their misconduct, and conduct themselves with integrity moving forward. If they choose to continue on their ill-advised course of action, I inform them it leaves me with no choice but to report their behavior to the proper authorities. As I see it, if they involve me, and ask me to betray myself and my values, then any consequences to their actions belong to them, and them alone."

"I work for the ________ service. I work with integrity every time I deliver packages and mail to individuals. Keeping in mind that I am on their private property. It starts with something as simple as not walking across their lawns and graduates from there. Not placing packages in the wide open to be stolen. If at all possible put them in a discrete location for them. Ensuring that you get a proper signature that is needed from the correct recipient. All while doing this in a timely manner."

"I believe integrity is how you behave when no one is looking. Most recently I registered for two civil service promotion exams. They both had the same length-of-service requirements; however, I received a notice that I did not qualify for one of the exams. I called to find out why I did not qualify and was told I had not fulfilled the length of service requirements. I could have ignored the fact that they allowed me to register for the other position, but that did not sit well with me, so I told her. Rather than disqualify me, she thanked me and said since that was her error she would allow me to take the exam."

"My definition of integrity is always doing the right thing, even when no one is looking. It is my core value to do everything with integrity including my work. As a substitute teacher, I usually don't have supervision so I could easily sit back and let the kids do their own thing. However, I don't think that is fair to the students and fellow staff especially if I am working in a special ed classroom which is very hands-on. I have seen other substitute teachers sit in a chair all day as students endanger themselves and others, or are having a hard time with a lesson. But I jump into action and do what I can to ensure the students' safety and ensure that they get the educational help they deserve."

Walk me through your experience in security and protection.

"In junior high school, I took Aikido, which started my passion for self-defense, which I continue to practice to this day. In high school, I served as a hall monitor for four years. Then, in college, I supported myself in my freshman year by being the doorman at a club. My easygoing demeanor and excellent self-defense skills caught the attention of the manager of a high-class apartment building. He recruited me into that job, where I worked my sophomore year and the following summer. This led to me being hired by one of the tenants of the building, who ran a private security company. I have letters of recommendation from all of my prior employers, and if you would like to call them, they are ready and willing to share."

This is similar to the common interview question 'Tell me about yourself.' When you walk the interviewer through your related background, your approach should give a high-level overview of the most relevant points. Share where you have worked and your job title, discuss your primary responsibilities, and tie these factors back to how your experience will benefit the TSA, should they hire you as a Screener. Show your enthusiasm for this line of work, and include any related education and training.

"Immediately after high school, I pursued a Security Guard License. Upon obtaining my certification, I worked full-time for a third-party security provider. I was responsible for the night patrol of a financial institution, a jewelry store, and numerous residential construction sites. Through this experience, I gained much patrol experience in high-risk industries. I have consistently proven myself to be an incredibly reliable and trustworthy individual. Today, I am ready to take the next level in my career by joining this administration and committing my career to protect the public on a more critical level."

"In the US Navy, I was a daily contributor to the security of the ship. This included coming onboard security to a roving security patrol."

"I don't have any official security experience. I have been in positions where just the presence or appearance of authority has was required. I look forward to the training that TSA will provide."

"22 years as a Corrections Officer."

"My experience with security is limited to the restaurant. Making sure the cash drawers and safe are secured. The back door is always locked. No one is allowed outside in the dark alone to do the trash runs. When the armored car truck shows up for money delivery there need to be two people on the receiving end."

"As a substitute teacher, one of my responsibilities was to ensure the student's safety. I remained observant in every setting that I was in and called for school security when anything was amiss or, if I was dealing with little ones, I would personally jump in to stop potentially harmful behavior."

What major challenges or problems did you face in your last position?

"(Situation) My biggest challenge as a new security officer was learning all of the regulations behind the job. (Task) The learning curve was steep, but it was imperative that my co-workers and employer could rely on me to have a full understanding of the job. (Action) To meet this challenge, I spent many personal hours studying manuals and testing my knowledge with flashcards. I even found some competency tests online. (Result) My employer told me that I was the most diligent person he had hired in a long time. I expected the role to be challenging, so I was prepared to put in the effort required to succeed. I expect this challenge will be the same if I am accepted as a TSA Screener. I am ready to face this challenge and work hard to overcome any obstacles."

The challenges and problems you face in your current job will show the interviewer the scope of responsibility and problem-solving you can handle.For instance, if your biggest challenge is working an hour of overtime on a Saturday evening or dealing with a petty co-worker, the interviewer might gain the impression that you're ill-equipped to meet the demands of a TSA Screener. Discuss a genuine challenge or problem you faced, and talk about the action steps you took to resolve the issue. When approaching this question, you can give a story-based example using the STAR interview method. STAR is an acronym for Situation, Task, Action, and Result. Remember, this question is not an opportunity to complain about your job or co-workers. Approach this question in a way that highlights your problem-solving and stress-management skills.

"I worked for a private security company that catered to upper-echelon clients. Some contracts were for the weekend, some for longer periods. Some assignments were simple, like providing security for their kids while they were away, and others acting as security for private events. On occasion, when paparazzi or reporters try to take advantage of an opportunity, the client would insist that we 'rough them up.' I always declined, and they subsequently attempted to make things difficult for me with my employer. Occasionally, this became an issue, and serving such clients was difficult. That's why I decided a career change was in order, which is what brings me here today."

"There was very little training at Safeway before they just tossed you behind a register. I quickly found out that a lot of the things are learned as you go and that each shift manager wants things done differently. I look forward to the standardized training TSA provides each new hire, I'm sure that is a great foundation for what you'll also learn on the frontlines as a new team member."

"The most major problem that I faced at my last position was that, since we were understaffed, I had to learn on the job from day one. Fortunately, my co-workers were extremely helpful, and I was able to learn the ins and outs of my position very quickly."

"A major challenge I have faced in my current position is the lack of communication between the staff and our supervisor. We get little to no instruction and rarely get feedback. Questions are often left unanswered. I have learned to use my experience and best judgment to phrase questions in a way that would generate an answer."

"There have been many challenges during the Pandemic. The staff was originally cut to only 5-7 people working per day. Learning just how much food to cut back on. Trim up the budget. Unemployment and people didn't want to come back to work because they were getting paid more. Non-Covid related, I would say a problem was that our training department kept changing the outline and programs for new employees."

"Dealing with transients or trespassers. They are unpredictable. The same transient can be compliant with your direction to leave or they can be hostile and belligerent. The same person can be hostile in one encounter but compliant in another encounter only 2 to 3 days later."

"When I was doing my onboarding to work as a substitute teacher, we were given no training on child development, age-appropriate conflict resolution, or how to run a classroom. Therefore, I had to literally learn everything on the job. The greatest challenge was understanding how to manage a class full of toddlers and special ed children all on my own. What I did to compensate for my lack of training was to ask teachers for advice and observe how seasoned teachers would command and retain the students' attention. It was a steep learning curve, but I always came in each day determined to do better and learn more."

What did you most like and dislike about your previous job?

"I enjoyed working with people and having positive interactions every day. I enjoyed the physicality of the job as well. What I disliked most was the toxic masculinity of some of my coworkers and the unfiltered opinions they would share about their worldviews that disparaged other groups of people or demographics. This is primarily why I am seeking a career change and why TSA feels like a good fit, based on their principles and values."

The interviewer is asking what you enjoy the most about your previous (or current) opportunity so that they can uncover your greatest strengths, abilities, and interests. Think about your favorite days at work at what they entail. Maybe you love being a face to the public, helping them solve issues. Perhaps you most enjoy training a coworker on a new software update. Or, maybe you give outstanding presentations and love to speak publically. Whatever your answer, be sure to show enthusiasm for what you do. In the second part of this multi-part question, the interviewer wants assurance that you are not merely looking for a job replacement to soothe issues that will follow you into your role. For instance, if you say that your private security job is too stressful and the hours are challenging, this would be a red flag because the work of a TSA Screener is also challenging and stressful, and the hours are not a typical 9-5. Give a meaningful, positive answer, and never speak poorly of your current employer.

"What I like most about my current security position is that I meet new people every day. It's fascinating to see the sheer diversity of our population, and it's important to me that I remain in a role where I can engage with other people regularly. I am happy with most aspects of my current role; however, if I could change one thing, I would update some of the technology we use. It is challenging to document instances efficiently, and our equipment is too slow to handle program upgrades. I appreciate that the TSA has invested in state-of-the-art tech to help Screeners do their job efficiently and accurately."

"I enjoy interacting and helping the customer but there really isn't a purpose or goal. At the end of the day, I don't feel as though I accomplished anything."

"I liked the closeness to my home. I disliked them being understaffed."

"What I like most about my current position is serving the public. I enjoy helping people and feeling as though I made a positive difference in their lives. What I dislike most is that there isn't any opportunity to advance in my current position."

"I like the fact that my job has some flexibility in scheduling. The regular customers who have been coming for years and truly are like family.A few very loyal employees who have been there over ten years. On the flip side, I dislike that there is a lot of turnover. There are a lot of teenagers that have their first jobs or go to college. The pay is minimal."

"There are many things that I like about substitute teaching but if I am to point out one thing that I dislike is the inconsistency. When I am not working long-term at a school, I sub for all grades and subjects. For instance, I can be in a 12th-grade science class one day and a special ed kindergarten class the next. Although I enjoy the diversity of experiences that comes with the job, I dislike the fact that I cannot really establish myself in a classroom and create rapport with a group of students. But I love my job when I do get the chance to do that. At one point I was helping in a special ed kindergarten class for 3 months and every day was challenging but I meet it head-on because in that environment it was so rewarding to guide students and see them progress into people that can potentially thrive in general society. And that applies to all grades that I have been able to work long-term with."

The TSA is often under the scrutiny of the public eye. Are you prepared to work in this type of environment?

"No existing government unit escapes the critical eye of the media. One day on the news, I saw that a TSA officer confiscated a loaded gun from someone trying to board a plane. Then, in the same breath, another media outlet will report that the TSA's security guidelines are too relaxed. I understand that being under the scrutiny of the public eye is a part of this job. I will react by being consistent, following my mandate to the tee every single day, and being an enthusiastic advocate for the TSA and its efforts in protecting the public from harm."

The TSA works tirelessly to protect the public from harm and help travelers arrive safely at their destinations. We see many incredible stories of heroic and attentive TSA officers who discover and confiscate loaded guns, knives, bombs, weapons, and other items meant for harm. However, with this positive media comes negative press, too. The interviewer wants to hear that you will support the organization even during challenging times in the media. Show the interviewer that you respect the TSA's mission and that you stand by the high standards of safety that the Transportation Security Administration has put into place. Share that you want to be a part of this mission and look forward to joining the team.

"Air travel can be difficult for a lot of people. It's an ordeal arriving two to three hours before your flight, and you never know what to expect with security lines. Many, in addition to their stress, have issues with those in positions of authority. So you might encounter someone who fits this description, who lacks better judgment or has less control over their impulses and project this stress onto you. This doesn't bother me. I expect it, and it is part of this job. This could be compared to different aspects of any job where you interact with the public. I have no control over the misperceptions someone brings with them when they meet me. All I can do is to be prepared to bring my best self to work, which means I bring my best attitude and the empathy that comes with it. This way, I ensure their misperceptions go on being misplaced, and hopefully, by the end of their experience, changes their view."

"I previously worked in an organization that also received negative feelings from the public. But knowing I was keeping the public safe and the fact that they didn't see the measures I took on a daily bases to keep them safe made it easy to go to work with a positive attitude on a daily bases."

"I've seen some of the news about the TSA in the past. But I think I bring a level high level of ability to interface with people and hopefully give them a positive impression of the TSA."

"Yes, I understand the public can be distrustful of people in authority. I am prepared to remain positive and consistent."

"Yes. I understand that at any given time, people can have out their cell phones and be recording. The last thing we would want is to be the center of negative attention in the press."

"I understand that the TSA is often under the scrutiny of the public eye and I will tackle this by following my mandate to the tee every single day while also providing exceptional customer service so that our passengers leave with a positive view of the TSA."

TSA Screeners are on the front lines of guarding the U.S. and protecting the public. How will you meet the mental demands of this job?

"I will meet the mental demands of the job by bringing my best self to work every day, acting with integrity, according to the code of conduct of TSA, acting out of my nature with integrity, and utilizing all the skills I have attained through my career so far. I hope to learn more skills in this regard and implement them habitually. I would approach every day with gratitude and the career goal of being an exemplary employee and a role model for our newer recruits."

Working as a TSA Screener is a strenuous job. Throughout your application, you will need to pass a structured interview and demonstrate the characteristics and traits that every TSA employee needs to possess. These competencies include good judgment, strong decision-making skills, emotional maturity, interpersonal skills, a cooperative nature, and sensitivity toward others. Be prepared to provide examples of how you will need and exceed these expectations. Be sure to use aligning TSA language as much as possible while providing tangible examples rather than blanket statements of competency.

"I know that the TSA looks for candidates skilled in decision-making and emotionally mature while showing sensitivity to others. Regarding these mental demands, I will meet and exceed your expectations. Based on my previous work experience in high-pressure roles such as large events security, I have proven my ability to make wise, calculated decisions that benefit large public groups. I fully embrace the inclusion efforts put forward by TSA and have shown my desire to help diverse groups through the volunteer efforts listed on my resume. I am emotionally mature and have practiced stoicism for the past three years, which means training myself to be emotionally resilient."

"I know that the TSA looks for candidates who are skilled in decision-making, are emotionally mature, and sensitive to others. Through my experience as a riding instructor, I have had to spend many hours on my feet while staying focused and connected to my student."

"I have worked with the general public throughout my entire career. I fully understand that no two people are the same. Our scenarios change continuously throughout the day at a moment's notice. It is very important to be aware of your surroundings at all times. People behave differently and you need to be able to assess how best to deal with that individual and handle a situation. It can go three ways, you're unhappy, they're unhappy or no one is unhappy the goal is to provide a safe, respectful and peaceful environment."

Being a TSA Screener is a stressful job. How do you handle stress and pressure inside and outside of the workplace?

"I fully understand that stress management is an essential skill to master. It's important to me that I never misappropriate feelings of stress. I am assertive in both my personal and professional life, which means that when a stressor comes up, I nip it in the bud before the symptoms creep into other areas of my life. Also, I have a significant social support network between my family and friends, which I believe is critical to healthy stress management."

One of the most significant concerns for an employer is that outside influences and stressors will begin to affect work performance and outcomes. This concern is especially real when dealing with the high-pressure environment that TSA Screeners often face.Assure the interviewer that you understand the importance of keeping your focus in the workplace. Discuss the actions you take to ensure professionalism is present at all times, and talk about the preventative measures you will put in place to ensure that professional stress does not enter your personal life.

"I am a black belt in Aikido and have a close relationship with my sensei. Aikido is a well-established stress reducer and promotes overall positive health by training the body, mind, and soul to achieve maximum serenity. Whenever I feel imbalanced, I meet with my sensei, and we recenter my chi. In addition, I eat healthily, read self-help books, and find time to meditate, and I have excellent time management skills, planning every day to the best of my ability. Whenever I do experience stress, I can govern it with ease. Most of my previous teammates will attest that I am a calming force for the team."

"Easily. Pressure is a necessary evil at times, but it gives you the chance to prove to yourself and others that you can battle through whatever situation is thrown your way."

"Easily, I'm typically referred to as mellow and can handle a lot of pressure. My last 20 plus years of work have been fairly high-pressure jobs."

"At home, I have a strong support system thanks to my family and friends. When things get particularly stressful, I spend time with my horses. I also rely on these strategies to cope with stress on the job."

"Well, the truth is that in our household, we say "Do we have a situation or do we have a problem" more often than not it is a situation, and more often than not if you fix the situation it doesn't become a problem. Stress comes and goes at different levels for many people. It's important to take a second and asses. Break it down."

"I understand that stress is an aspect of the job but based on my past work experiences, I have learned to not let stress get to me. I do this by compartmentalizing and remaining focused on the primary task and if time allows, tackling the primary stressor. For instance, when I worked in a special ed kindergarten classroom there were many stressful moments every day. We would have students lash out physically and or emotionally and when this happened it was crucial to stay calm and collected so that you, the student, other students, and staff are not harmed while the staff descaled the situation. I and the other staff would do this by remaining calm and speaking in a smooth voice to the child so they and the class feel safe, if that does not work, we would brainstorm ways that we can calm this child and that might take a while, in the meantime, they scream and thrash. Another instance of handling stress is when I was working in Starbucks, we would often get a long line and many customers would come up to my cash register annoyed but I would not let that get to me. I would compartmentalize by focusing on the task which was taking people's orders and providing exceptional customer service."

One of the TSA's core values is 'Team Spirit.' Talk about your approach to teamwork and how you will contribute to our Team Spirit.

"I greatly appreciate that Team Spirit is one of your core values. I plan to embody this by encouraging authenticity and allowing others to be themselves around me. Also, I have a passion for continued education and personal development. I will encourage my teammates to grow and improve at every opportunity. Lastly, I will always work with the mindset that every action I take and each decision I make should reflect the good of the team."

The TSA includes 'Team Spirit' in their core values statement. The administration describes team spirit as being 'open, respectful, and dedicated to making others better.' Also, having 'a passion for challenge, success, and being on a winning team.' The TSA believes that Team Spirit means the willingness to build teams around your strengths. Some ways that you may exude this value include: - Helping others during busy times - Answering questions for your teammates - Encouraging professional growth - Tapping into the group of experts around you Being a TSA Screener is a team effort, and the interviewer needs to hear that you work well on a team. Tell the interviewer the ways that you embody this definition of Team Spirit.

"My view of team spirit goes deeper than being on a team or doing your part. It is about building relationships, earning trust, and being open, respectful, and dedicated to every member of your team. In this, you establish a bond, a camaraderie you couldn't otherwise attain. It's about sharing a passion for challenge, success, and a communal aim for being on a winning team. You have to be willing to support your teams utilizing all your strengths and sharing a desire to help your nation, strengthening our transportation systems while ensuring the freedom of movement of the public and commerce."

"Yes as a firefighter I've found that working as a team not only lightens the workload but each member of the team's strengths lessons another members weakness."

"Knowing someone is aware of your duties and is there to help you if you need it. Having the ability to troubleshoot together on any issues that may arise."

"As the coach of a mounted drill, I have had extensive experience in working with teams. I love working in a team environment and have found that when individuals work together effectively, the entire team succeeds. We support each member to ensure the success of the team."

"I love team spirit. It was my biggest strength. I was a Training specialist for many of the restaurants, and I would go to each store and hold team meetings for all trainers. Referring back to our training dept, much of my disappointment was when they kept changing the structure."

"I greatly appreciate that the TSA values teamwork. I am most comfortable working in a team environment because I believe that teamwork allows us to distribute the weight of responsibility to each person which allows each person to work more efficiently and makes the team more productive. I will contribute to the team spirit by fulfilling my responsibilities, communicating with my teammates, and helping anyone that might need extra support."

TSA Screener Interview Questions

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1. Tell me about your proudest career accomplishment.
2. What is your greatest strength, and how will it benefit you as a TSA Screener?
3. What is your greatest weakness?
4. All TSA Screeners must maintain high standards of hard work, professionalism, and integrity to gain and maintain public trust. How will you exude this commitment in every interaction with the public?
5. Why are you looking for a new opportunity, and how will working for the TSA fulfill your career goals?
6. What are your career goals within the TSA in the next five years?
7. Why do you want a career as a TSA Screener?
8. The TSA's mission is to protect U.S. transportation systems and ensure freedom of movement for people and commerce. How does our mission speak to your career goals?
9. What is a 'pandemic,' and what part do you believe the TSA plays in such an event?
10. Have you read through the TSA Code of Conduct? Will you have any issues abiding by these responsibilities and employee expectations?
11. Explain how you would be an asset to the Transportation Security Administration (TSA).
12. Our shifts begin at 3 AM and 12 PM. Overtime may be required. Are you able to accommodate?
13. What do you know about the Transportation Security Administration (TSA) mission statement and ethos?
14. Certain TSA employee conduct, on and off duty, may be subject to disciplinary action. What actions do you understand to be impermissible?
15. What do you know about the Transportation Security Administration (TSA)?
16. Competition is stiff for TSA Screener positions. Why should we hire you?
17. TSA Screeners conduct screening of passengers, baggage, and cargo to ensure compliance. How will you handle an uncooperative member of the public?
18. What have you done to train and prepare yourself for a role with the TSA?
19. Answer with complete honesty. Have you ever committed a crime, participated in any illegal activity, or maintained inappropriate criminal affiliation by association?
20. The TSA has a robust Diversity and Inclusion Plan designed to create an inclusive and engaged workforce. How do you plan to support these efforts?
21. Tell me about your college education and how it relates to your career as a TSA Screener.
22. What kind of situations make you feel uncomfortable?
23. Transportation Security Administration includes 'integrity' in its core values. Talk about a time you acted with integrity.
24. Walk me through your experience in security and protection.
25. What major challenges or problems did you face in your last position?
26. What did you most like and dislike about your previous job?
27. The TSA is often under the scrutiny of the public eye. Are you prepared to work in this type of environment?
28. TSA Screeners are on the front lines of guarding the U.S. and protecting the public. How will you meet the mental demands of this job?
29. Being a TSA Screener is a stressful job. How do you handle stress and pressure inside and outside of the workplace?
30. One of the TSA's core values is 'Team Spirit.' Talk about your approach to teamwork and how you will contribute to our Team Spirit.

TSA Screener Interview Questions

1. Tell me about your proudest career accomplishment.

2. What is your greatest strength, and how will it benefit you as a TSA Screener?

3. What is your greatest weakness?

4. All TSA Screeners must maintain high standards of hard work, professionalism, and integrity to gain and maintain public trust. How will you exude this commitment in every interaction with the public?

5. Why are you looking for a new opportunity, and how will working for the TSA fulfill your career goals?

6. What are your career goals within the TSA in the next five years?

7. Why do you want a career as a TSA Screener?

8. The TSA's mission is to protect U.S. transportation systems and ensure freedom of movement for people and commerce. How does our mission speak to your career goals?

9. What is a 'pandemic,' and what part do you believe the TSA plays in such an event?

10. Have you read through the TSA Code of Conduct? Will you have any issues abiding by these responsibilities and employee expectations?

11. Explain how you would be an asset to the Transportation Security Administration (TSA).

12. Our shifts begin at 3 AM and 12 PM. Overtime may be required. Are you able to accommodate?

13. What do you know about the Transportation Security Administration (TSA) mission statement and ethos?

14. Certain TSA employee conduct, on and off duty, may be subject to disciplinary action. What actions do you understand to be impermissible?

15. What do you know about the Transportation Security Administration (TSA)?

16. Competition is stiff for TSA Screener positions. Why should we hire you?

17. TSA Screeners conduct screening of passengers, baggage, and cargo to ensure compliance. How will you handle an uncooperative member of the public?

18. What have you done to train and prepare yourself for a role with the TSA?

19. Answer with complete honesty. Have you ever committed a crime, participated in any illegal activity, or maintained inappropriate criminal affiliation by association?

20. The TSA has a robust Diversity and Inclusion Plan designed to create an inclusive and engaged workforce. How do you plan to support these efforts?

21. Tell me about your college education and how it relates to your career as a TSA Screener.

22. What kind of situations make you feel uncomfortable?

23. Transportation Security Administration includes 'integrity' in its core values. Talk about a time you acted with integrity.

24. Walk me through your experience in security and protection.

25. What major challenges or problems did you face in your last position?

26. What did you most like and dislike about your previous job?

27. The TSA is often under the scrutiny of the public eye. Are you prepared to work in this type of environment?

28. TSA Screeners are on the front lines of guarding the U.S. and protecting the public. How will you meet the mental demands of this job?

29. Being a TSA Screener is a stressful job. How do you handle stress and pressure inside and outside of the workplace?

30. One of the TSA's core values is 'Team Spirit.' Talk about your approach to teamwork and how you will contribute to our Team Spirit.