What do you consider to be your greatest work-related accomplishment?

"There are a couple of work-related accomplishments that come to mind. During my recent annual performance review, my Director commended me for being flexible and adaptable over the last year and a half during a pandemic. Our team was under immense pressure with both a busy work life and a hectic home life. While I'm not a person that needs a pat on the back, it was very humbling to be recognized personally by them. I've also collected a number of comments that I've received from the customers that I work with daily. From my first day on the job, they've always appreciated my honesty, knowledge, and friendly personality."

With this question, your interviewer wants to gain a sense of your values and what would drive you in your work with YouTube. The understanding that accomplishments can say something about both your values and what drives you. They're also looking for concrete evidence of your competency. A successful answer will highlight your passion for your work and the aspects that give you fulfillment. Be sure to mention any accolade or outcome that directly followed this accomplishment. Assure your interviewer that you continue to set career goals in the field and continue to do so in this new opportunity with YouTube.

If hired at YouTube, how would you adapt when asked to make minute changes to your work?

"I can take the pressure of last-minute changes, and I've proven this throughout my career. Last year, I was working on a large project with many stakeholders involved in the work. After we had kicked off our project, set our goals and milestones, and began working, we were asked to make some last-minute changes to the project's goals. It was early August, less than a month until we were to have the final product ready to go. First, I asked leadership if there was any leeway to extend the deadline for the project given the last-minute changes, and they said no. I knew that I had to lead the project team admirably and go back to square one with new planning. I quickly scheduled a meeting, and we took off from there. At no point during this process did I become flustered or angered because these things happen. My project team saw my positive attitude and followed along without hesitation."

YouTube is a cutting-edge company that is continuously looking for the next breakthrough in streaming technology. In this role with YouTube, there will be times when you will need to make quick changes and adaptations in your work. Your interviewer will be expecting you to be able to handle these changes with professionalism. Show your interviewer that you can embrace change in the workplace. If possible, provide an example of when you had to make last-minute changes to your work in the past and demonstrate how you did so with ease.

How would you sell YouTube TV services to someone who thinks they have what they need with Netflix and Apple TV?

"If I were to sell the services of YouTube TV against that of Netflix or Apple TV, I would begin with discussing the fact that YouTube TV offers the best in live TV, including the most exciting sports coverage. You can't get this kind of product from a streaming service like Netflix. So, unless someone wants to miss out on some great live television, they should consider subscribing to YouTube TV."

Millions of people are cutting their cable and satellite services, while millions of others remain loyal, keeping their services intact. Then, there is another group riding the middle, called 'cord-shavers.' These customers are ones who cut back on their packages but keep what they consider to be most important to them. Even though the role you are interviewing for with YouTube may not be directly selling packages to consumers, your interviewer wants to hear that you have intimate knowledge of the services that YouTube TV provides and how their product is set apart from their competitors. Discuss how you would approach selling satellite television services to people considered 'cord-cutters.'

"From what I've researched on YouTube TV, the one simple plan with one flat fee would surely be a draw to any potential customer. The ability to have the services delivered to any device makes it great for anyone, whether from home or on the go. Last, the free and unlimited DVR is a feature that most other cabled and streaming services don't provide."

How would you manage the daily stresses that come with this role at YouTube?

"I have developed a few modules around stress management myself, the principles of which are ones that are deeply rooted in my personal and professional experience. The first principle for me is the eight-hour workday. As much as possible, I delay any tasks or activities that pop up outside of normal work hours until I start the workday. I think it's important to draw this line for others to respect my time. I also dedicate no more than two hours at a time to deep project work. Deep work is any activity that needs to be performed in a state of distraction-free concentration that pushes your cognitive capabilities to their limits. The other key to maintaining a stress-free work environment is being on task and organized. I utilize many tools to help keep me on track and organized, and these tools include a detailed work calendar and project list with deadlines and milestones clearly outlined."

Before even applying for a new position with YouTube, it is important to understand that the work there is in a very fast-paced environment. This fast pace can come with a great deal of stress, and your interviewer is asking this question to ensure that you can handle the on-the-job stress that comes with this role with ease. Prior to your interview, be sure to carefully read through the job description, so you are aware of the potential stressors in this job. Then as you answer, talk about the tools and resources that you would lean on to help navigate the stresses in this work environment.

Why did you aspire to take the career path that you are on?

"I come from a family of teachers. Both my parents were public school teachers, and they both have siblings who also taught in the public school system. So growing up, formal education has always been a part of my life, and this background helped inspire who and what I wanted to be. During college, I knew I was looking for a career path where my creative side could mesh with my math and analytical side, and I've never doubted that I made the right career choice. In looking to join the team here at YouTube, you will quickly find that you'll be getting a motivated and proficient employee in me."

This question provides an opportunity to show your passion for this role with YouTube and why you think you're a good fit. Before your interview, be sure to research YouTube's mission, vision, and core values and illustrate how your values align with theirs. Give your interviewer a true sense of your passion for your caree. A successful answer will also talk about what ultimately drove you into this field. No matter how you answer, speak from the heart as you passionately describe what led you directly to this interview.

Describe the communication style you would bring to this team at YouTube. How has it benefitted you in your work?

"I would call myself a diplomatic communicator. I like to see a situation from all sides, as much as possible. When I am working on a large project, I begin with the end in mind. The best way to do this is by gathering information from everyone involved, especially those that are subject matter experts. I wasn't always like this, especially growing up. I have a solid mathematical side. To be effective at work, I had to further develop my interpersonal skills. It has helped me to become a more charismatic person. I have an easier time persuading and collaborating with others."

As you look to join the team at YouTube, you will quickly realize that this role will put you working with many colleagues from your department and other departments within the company. Effective communication is vital to your success in this role, and your interviewer wants to have a sense of how you communicate with those you work with. Communication is essential in this role because you will be communicating with subject matter experts, cross-functional stakeholders, team members, and coworkers. Your interviewer will ideally want to hear that your communication style fits well in the environment in which you work.

What do you know about the culture at YouTube and how would you help it grow and thrive in this role?

"From others I have talked to, YouTube is very mission-driven in giving users the freedom and expression and the freedom of information through your site, and you do so by being diligent in solving problems. I also love the fact that you stress that you have fun while doing all of this. If hired at YouTube, I would look forward to doing my part to being innovative and helping to think of new ways of bringing a creative voice to the world."

Workplace culture and fit are significant factors when anytime when considering a career move. This is especially true for employment at YouTube and the dynamic culture that they have built. Before your interview, research the overall mission, values, and culture of YouTube. As you answer, assure your interviewer that you have put thought, research, and consideration into how their workplace culture will help you excel in this role. Some important things to keep in mind are that YouTube maintains a consistent focus on giving everyone a voice and helping to show people the world through their site.

What are you most looking forward to in this role at YouTube?

"I feel very excited coming into this interview with the team here at YouTube because I am confident that my career to this point has fully rounded me into an excellent employee. As you can see from my resume, I have all the required knowledge and skills for this role. What makes me the most excited about this role is it will give me the first chance in my career to join a company that is truly making a difference in the world. I would find it an honor to represent a company like YouTube that values giving people the freedom of expression and information. By giving the people a voice on your site, so many lives have been changed."

Your interviewer asks a question like this to gauge your overall interest in the position and assess whether you can fulfill new responsibilities in this role with YouTube. When putting your response together, align the responsibilities and opportunities at your current role with the one you're applying for. Assure your interviewer that you've researched the job and the culture by speaking about what makes you excited for this new job. No matter how you answer this question, be sure to speak with passion, as that will be one of the top qualities they will be looking for in the candidate they hire.

How would you feel about having your inbound phone calls monitored or recorded here at YouTube?

"I believe all businesses should record their incoming and outgoing calls; to help with training new employees, and as a way to protect both the business and the customer. Rest assured, you would have my full consent to record my customer interactions if I were to be hired at YouTube."

At YouTube, nearly all service and other support positions work in an environment where their calls are monitored and recorded. If you have worked in this environment in the past, be sure to talk about that experience and explain why it was important to have calls recorded. If hired for this role, you will likely need to sign an agreement related to disclosure and privacy. Let the interviewer know that you are comfortable with having your calls recorded and understand why this practice is in place.

"Although I have not worked in a recorded environment, I fully understand that YouTube does so to maintain records and to provide feedback to staff. Should I be offered this job, I will sign any disclosure you require related to the recording of customer interactions."

How would you transition between the creative and analytical sides of this job at YouTube?

"I believe that I transition quite well between the creative and analytical. Generally speaking, I am more of a creative-minded individual; however, my experience in business has allowed me to see the data and analytics behind a successful media project. So, in addition to my creative approach, I also ask myself or my team how our decisions will impact the company's bottom line. If hired, I will deliver a nice balance between analytical thinking and creative mindedness."

Wearing multiple hats is the name of the game when it comes to success in the online media world. One moment you could be discussing the analytics of an advertising campaign, and the next, you could be giving your opinion on the design of a new website feature. You must show your interviewer your ability to be flexible on the job by pivoting tasks regularly. If possible, give an example of a time when you could flip between creative and analytical. As you answer, it is certainly okay to discuss which side is your strong suit to give your interviewer some insight into who they will be hiring for this role on the YouTube team.

"As you can see from my resume, my educational background is in business, with a focus on accounting and financial management. I took this path because I have always been naturally inclined to look at numbers, results, spending, account activity, and ROI. With that said, I spend my spare time in creative writing, dabbling in design, and other activities that relax and entertain me. I believe that I will pivot well between the creative and analytical sides of media because of this variety in knowledge and interests."

Why is it important that YouTube combats hateful and abusive content or commenting on our platform?

"I know that YouTube strives every day to give the world a voice and give people their chance to tell a story through your amazing platform. Abusive content and comments on the site will ultimately drive users away, and in turn, will drive away ad revenue. While there are some bad apples out there, most of the general public are good people and want to come to a place online where content is safe, secure, and free from bullying. I was glad to recently read about YouTube's efforts to track harmful comments on the site and the warnings that users receive when a post may be offensive to others."

YouTube plays an active part in fighting cyberbullying, harassment, and hate speech on their platform daily. This can often be a challenging task. While this is undoubtedly an ethical question, your interviewer will be looking to hear that you understand why curbing these types of behaviors on their platform is important. Before your interview, be sure to think about some good talking points that demonstrate why abusive and hateful comments/content are harmful to the company. Rather than getting into your own political and societal views, try to keep your answer focused on why combatting this behavior is important for the company. In the end, there is no real right or wrong answer here, as your interviewer wants to see that you have some valuable insight to offer.

"YouTube's focus on diversity and inclusion is a major draw to me as I embark on a job search. Your reputation as a platform for connecting the world is spoken for by one billion views each day. To maintain this reputation as a safe place for connecting, learning, and growing, YouTube needs to drive away all hateful and abusive content on the site."

How do you think video-on-demand services are affecting the media advertising industry?

"I believe that video-on-demand services are hugely affecting the media advertising industry. People have changed how they consume media, and advertisers have had to adapt. I look at YouTube, and your 15-second ads played before loading a video. Consumers now watch commercials on mobile and social networking sites versus on television between episodes of their favorite sitcom. Advertisers have had to make a significant pivot over the last few years, leaving those unwilling to adapt in the dust."

In asking this question, your interviewer would like to see that you have at least some insight regarding the video streaming industry and how it's changing how companies advertise. Raymond James, a financial services firm, conducted an extensive survey in 2017 showing that 40% of people asked said they choose video streaming over traditional television to avoid commercials. This statistic indicates that video streaming has a massive impact on the advertising industry. Give a thoughtful response, showing to the interviewer that you have a keen interest in what's happening in the world of media today.

"I believe that the convenience of video-on-demand has made people impatient when it comes to how they digest advertising. The quick 3 second blurbs we see now on social networking sites mean that advertisers have to be incredibly sharp in their messaging. I think this is a great change, ensuring that advertisers spend their dollars wisely, getting the best message out to consumers in as short of time as possible. As well, with the increasing popularity of DVR through traditional cable, consumers pass over the traditional 30 - 60 second advertisements that companies had used for years."

How has on-demand video streaming changed the way you consume content?

"I watch a lot of on-demand video streaming through sources such as YouTube, Netflix, and IGTV. I believe that on-demand video streaming saves me a lot of time as it's now effortless to search for, and find, the videos that I want to watch. I also find that I pay more attention to ads since they are more interesting and relevant than many of the ads I have been exposed to on television throughout my entire life."

At some point during your time with them, your interviewer may be curious to find out how often you stream content versus using more traditional broadcasting methods to consume your content. Share how the introduction of on-demand video streaming has changed the way you watch your favorite shows, look for videos, and even how you pay attention to media advertising. No matter how you answer this question, your interviewer will be looking to hear that you understand how the increase in streaming video services like YouTube provides has had a profound impact on how consumers stay entertained.

"On-demand video streaming certainly simplifies life; however, it puts me on my device more than ever. I like to consume content in smaller bits now, but that also means picking up my phone or tablet more often during the day. I think that streaming reduces the time I spend watching commercials, but the ads I see are much more targeted and relevant to me. We also recently purchased a smart TV. My family loves having the Disney + and PBS Kids apps at hand and available at all times."

In your opinion, what has been the most significant advancement in streaming technology this year?

"This year has seen many great advancements in streaming technology. Recently, I was reading an article on what to watch for streaming this year. The one that stood out most to me was the topic of Virtual Reality and 360 video streaming. The article discussed how experts believe immersive content is becoming more accessible and more of a focus now."

YouTube is on a mission to make the world more informed by giving every person a voice through their platform. To do this, YouTube is continuously striving to be at the forefront of streaming technology. Your interviewer is posing this question to you to see that you have at least some interest in this space. Display to your interviewer that you have an invested interest in the video technology and streaming industry by discussing your thoughts on recent advancements. If your education and background aren't in the tech and streaming space, that is okay. If that is the case, be sure to research some recent trends so you can speak to them with interest during your interview.

"Like in a lot of other industries and tech areas, artificial intelligence is helping to create a bright new future, and I understand that this is also true in streaming technology. I was reading about how AI can generate a high-resolution image or video from an old low-resolution image or video. I see this being extremely useful at YouTube when a user may upload grainy, old footage that is super helpful to other users on the site. With the AI super-resolution, the video could become much more clear and useful."

Name for me one factor that you believe makes YouTube so popular.

"One factor that makes YouTube so popular is the fact that you offer free use of your service for anyone who wants to enjoy most of your features. Users appreciate that they are not teased with content or features that they cannot enjoy without paying for a premium membership, and I believe this is what keeps people coming back again and again. I have paid for an upgraded subscription to YouTube, but only because I wanted to remove ads and see some of your original content."

YouTube's goal is to remain at the forefront of its industry for many years to come. For this reason, they must have a complete understanding of why people love their platform and services. Discuss what you believe to be the 'it factor' that YouTube brings over its competitors to show that you have researched the company and this role. Remember to be enthusiastic and positive when answering this question so your interviewer can see the passion that you would bring to their team.

"YouTube is a household name because people young and old can easily navigate your website, find the content that they want to see, and have a good experience on your platform regardless of their level of tech-savviness. This easy user experience has benefitted people worldwide to help them learn and become more informed. I believe this is the greatest factor to success for a web-based service these days."

What are the most significant differences between YouTube TV and streaming services such as Netflix?

"I have been learning a lot about YouTube TV and how it competes with streaming services such as Netflix. Interestingly, I found that mainstream television network offerings remain much more profitable than I initially thought. There are many loyalists to network television, so the fact that YouTube TV offers an affordable solution for subscribers to gain access to 70+ mainstream channels such as ABC, Fox, NBC, and AMC is an incredible competitive advantage over services such as Netflix."

There are so many ways that consumers can view their favorite television programming in this day and age. To hopefully gain some insight into your knowledge of YouTube as a whole, your interviewer is looking for your level of knowledge regarding YouTube TV versus other popular streaming services. Before your interview, try to do some research online to see if you can learn about the ways these sources of TV broadcasting are competing so you can talk knowledgeably about how YouTube TV is dominating the competition.

"Netflix is great for people who want to watch the tried and true television shows and movies, as well as some very well done original content. However, nothing beats the affordable offering from YouTube TV when it comes to sports broadcasting and live television shows, soap operas, and even game shows. As I embarked on a search for a new position, YouTube was the highest on my list because I believe so much in the services that you provide."

If hired aboard at YouTube, how would you help bring joy to the workplace?

"In my work, times can get tough, and I have always persevered with a smile on my face and an overall sense of happiness. I think it is important that colleagues get to know each other personally so we can have the ability to share personal triumphs and woes. If hired to join the team at YouTube, I would look forward to getting to know my new teammates and learn what drives them."

While the staff at YouTube work hard every day to explore new ideas and solve real-world problems, they do so by having fun together! By creating a fun and joyful culture in their workplace, staff can connect better and help meet the organization's goals. If I asked a question like this during your interview, be prepared to talk about how you help bring joy and fun to your work and your team. This can include your positive attitude, the respect you show others, or other ways you stay happy on the job.

We encourage innovation on a daily basis at YouTube. What does being innovative mean in the work that you do?

"In my previous role, I was fortunate enough to introduce my company to the idea of gold level service. The idea was that in addition to our general customer service, we would add on service options. Our customer base responded very positively, and we kept the program running for a few years. Innovation is creating new products and services that are useful to customers and help my company stand out further in its space. I would look forward to bringing this same innovative way of thinking every day at YouTube."

YouTube references innovation thoroughly in workplace culture documents which you can find online. Because innovation is an often misused word, with room for interpretation, it's essential to fully understand what innovation means to them. YouTube believes that being innovative includes an awareness of new ideas and never being limited by the 'we don't do that here' mentality. Talk to the interviewer about how you have embodied this way of thinking in your work and bring this same innovative way of thinking to this role.

"In its simplest form, I believe that innovation is taking a new idea and turning it into a solution that creates new value for customers. In the work that I would be doing with YouTube, I never settle for the status quo and always keep the end-user in mind in all that I do. Sometimes it can be easy to lose focus on the end goal of your work, but I strive to keep end-users in mind at all times when creating new solutions for them."

What do you like to do in your spare time?

"When I'm not giving my all on the job, my family is my number one priority. We spend countless hours outdoors hiking, biking, and playing sports. I also coach my son's youth baseball team and enjoy making a difference in the lives of the young ones."

It's important for your interviewer to know they are considering a well-rounded individual to join their team at YouTube. This question also allows them to assess personality and interests for the sake of team compatibility. As you answer, share a few activities you genuinely enjoy outside of work. It is also important for leadership to see that you have ways of recharging yourself outside of work to come to work each day at YouTube feeling refreshed and ready to go.

Talk about your favorite leader you have had during your career. What qualities did they have that stood out to you the most?

"My current Director comes to mind. He encourages his entire team to be innovative and open-minded. We are given a lot of room to explore to come up with new ways of solving issues in our work. He will conduct brainstorming events with staff to help drive the philosophy that we should be initiators instead of executors. While I make it sound like he's a creative person, he is data-driven and analytical. This resonates with me. I've adopted the same philosophy in the work that I do daily. I always encourage myself to step out of my comfort zone and learn what I can from outside forces."

This question lets your interviewer glimpse what you value in a leader and how you would exemplify those values if you were to join the YouTube team. Provide an example of a leader who has had a lasting impression on you and influenced your leadership skills. This question also allows your interview the chance to see what you desire out a leader that supervises your work. Discuss the different qualities your favorite leader has, how those qualities have impacted how you work, and how that would impact your role at YouTube.

What are your three favorite forms of entertainment?

"My favorite forms of entertainment have always been reality tv, podcasts, celebrity-based news and, of course, watching YouTube videos! It is so easy to go down the 'YouTube rabbit hole' as I call it and kill hours watching highly entertaining and informative content. I am a sewer, and there are so many great things that I have learned from the great content available right now on YouTube."

During your interview with YouTube, your interviewer would like to know the types of media and entertainment you enjoy consuming regularly. Talk to the interviewer about your favorite forms of entertainment, and be sure to include why they are your top choice. How you answer this question will give your interviewer some insight into who you are as a person. This will help them ensure that they are hiring a likable and personable employee to the YouTube team.

"There are so many great forms of entertainment media available to us. I am more traditional and say that my favorite forms still include print media, documentaries, and live sporting events. I have also started subscribing to a variety of YouTube channels related to business and finance, which has been a very welcome change in my content consumption repertoire."

What are your thoughts on illegal streaming websites?

"I think that illegal streaming websites are a major problem and a completely unacceptable way to find and consume content online. If hired to work at YouTube, I would do everything possible to help your anti-piracy team make headway. I loved the read that YouTube has a Copyright Management Suite where right holders can control their copyrighted material on the site."

YouTube is tough on piracy, and they want to know your thoughts on websites that offer illegal or pirated content. Since YouTube puts a great deal of time and resources into protecting copyrighted material on their site, you should hopefully take a stance that matches theirs as you answer this question for your interviewer. If the role you are interviewing for will put you face to face with potentially pirated content, talk about ways that you are familiar with helping curb that activity. If your role won't touch this subject, that is okay. Just make sure to have a stance prepared before your interview.

"I consider myself a very ethical person when it comes to business ethics. Whether it is movies or music, the artists that created the content deserve to reap the royalties and payments from those that consume their material. I hope that every effort is made in the future to shut down torrent and other peer-to-peer file-sharing that is illegal."

What niche experiences or skills would you bring to this position at YouTube?

"From my resume, you have likely gathered that I have varying experiences in all of the different coding languages and querying databases. The area that I believe sets me apart for this role is all of the experience that I would bring in statistical analysis and my experience and knowledge of the different tools of the trade. Early in my career, I became a rock-solid expert in SPSS, and while I don't use it to this day, I'm still very confident in my ability to pick it back. Throughout my career, I've also been trained on and worked in Stata, RStudio, and JMP programs for analysis."

As you are considered for this role at YouTube, your interview will be looking to get a sense of the unique skills and experiences you will bring to their team beyond what shows on your resume. Prior to your interview, try to think about the unique skills and abilities that make you an excellent fit for this job. Talk to your interviewer about these individual strengths and experiences and why they are important in this role. It's a great idea, if you can, to highlight particular skills listed on the YouTube job description.

"As you can see, I have many years of experience in customer service, and business development and these skills make me a great fit for this role. I have become very fluent in both the written and spoken Thai language in my current role, which I believe you are ideally looking for in this role. With six months of formal training and six years of in-practice use of the language, I feel this skill would be a great asset to have with YouTube."

What are your thoughts on the way media, television and movies are rated for the public (IE: PG, 14A, NR, Mature)?

"Media ratings have most definitely loosened over the years. I feel like what used to be rated PG-13 is now often classified as PG. I feel this is because our kids and youth are exposed to so much more now than we ever were as kids and we are becoming desensitized as a society. I do wish that some guidelines would remain tighter, especially surrounding violent content. I'm glad that a company like YouTube gives parents the ability o set up parental controls for their kids as they use the site."

How various media are rated for audiences has certainly changed a great deal over the years. In proposing this question to your, your interviewer at YouTube would like to know your thoughts on the rating system and how effective they are. Prior to your interview, put some thought into this topic and be sure to keep your answer productive and thoughtful.

"Because I am newer to this industry, I would need to conduct more analysis on media ratings before I could give you a fully researched answer. With that said, I feel that most media I am exposed to seem to be rated adequately and clearly. I think it's important for viewers and consumers to easily see ratings before making their decision on whether or not it's appropriate for them and those watching with them."

In your opinion, what is the most influential form of media today?

"I feel that the most influential form of media today is social media and online content; primarily video to be exact. As a whole, the human race wants fast, easy to consume entertainment news. Our consumption rate is unprecedented, and the fastest way to access it is through online content sharing. Social media has boomed in the last ten years and has helped create the 'need news now' mania we have in society. It's hard to believe that my parents had to wait until the evening news or next day's newspaper to learn important news."

Your interviewer is looking for you to have a meaningful conversation with them on media influence by proposing this question. With so many forms of media out there, talk about the most influential form to society. While there is no right or wrong answer to this question, your interviewer will be looking to hear that you can back your answer and speak with knowledge and passion.

"There are many important forms of media today - so many that people seem to be getting overwhelmed. I would still say that traditional media, in the form of television and the daily news, is at the top regarding the total number of people influenced and the quality of the content distributed. Of course, I am not naive to the fact that this could change in the near future with the continued influence of the internet and social media."

What experience have you had working with a culturally diverse team? How will this experience help you as you join the YouTube team?

"I feel truly blessed to have been a part of my current team for the last seven years. We are a very tight group that has worked together well, and I think we are so culturally diverse. We have fun discovering our differences in our upbringing, education, beliefs, and home life. This has helped me gain a new perspective on those that I work with and where they are coming from in certain situations on the job. One important thing that I am looking for in a new employer is a focus on a diverse staff, and I'm so happy that I found that at YouTube."

YouTube has taken great strides in ensuring that they have a very diverse and inclusive workforce and will continue to do so into the future. Because of this, the team that you will be joining at YouTube will be filled with colleagues from many different and culturally diverse backgrounds. In asking this question, your interviewing ultimately wants to hear that you can thrive and that you genuinely value working in this type of environment. As you answer, talk about your experiences in working within a diverse organization and explain the great things that you've learned along the way that will help you quickly adapt to this new environment at YouTube. Suppose you haven't had any direct experience working with people from a diverse range of cultures. In that case, you can give the interviewer confidence by mentioning examples of your ability to be fair and consistent, and sensitive.

Walk me through your education. How has it prepared you for this role at YouTube?

"As you can see from my resume, I have a Bachelor's degree in business and a minor in Human Resources. I graduated with a 3.8 GPA, which I am very proud to have earned. I worked full-time while going to school, so I learned a lot about time management and discovered that I work best under some degree of pressure. My early career path took me into an HR Generalist role. I am confident that my education and career path have fully prepared me for success on the YouTube People Operations team."

With this question, your interviewer is looking to hear how your education has prepared you for success at YouTube. Provide your interviewer with an overview of your highest level of completed education, including where you attended school and the credentials you received. You can also highlight awards or accolades you received for excellent performance. In addition to the formal education you received from your post-secondary program, think about the soft skills you have gained that will benefit you in this role. For instance, if you participated in many group projects in school, you could share how these experiences improved your ability to collaborate in group environments. When you walk the interviewer through your education and training, remember to discuss the learning opportunities and experiences most relevant to the position you are interviewing for at YouTube. If you have attended any recent training seminars or directly applicable conferences, you can talk about those too.

How do you keep up-to-date on new trends in your line of work?

"I keep up to date on new information and trends in our industry through a variety of sources. I've been a member of the UX Society for many years now, and I'm an active participant in their online community. This gives me the opportunity to connect with others and share great ideas. Through the UX Society, I've also been a mentor in their Monthly Mentors program and participated in some workshops with other professionals."

Your interviewer at YouTube will try to gauge your fit for this role by ensuring that you are passionate about your particular industry. To prove that you are passionate about staying informed and on top in your field, talk to your interviewer about the various ways that you stay connected, engaged, and educated in your line of work. How you stay informed can happen in many different ways, so be sure to talk about all of the different ways you do this.

"I am currently a member of the Institute of Advanced Analytics and the Web Analytics Association. I regularly participate in webinars through the IAA and recently attended a great session on ethics in data science that opened my eyes. I also subscribe to the Inside Big Data publication."

If hired at YouTube, what experience would you bring in collaborating with departments outside of your own?

"In my current organization, we have a staff of 450 people within ten different departments. Any given week, I will collaborate with marketing, sales, human resources, and IT. These are the departments with which I collaborate most often. I believe that everyone has a great deal of value to offer, so, for that reason, I embrace every opportunity to collaborate cross-departmentally. If you were to talk with any of my current colleagues, they would say that I'm a great communicator and a respectful teammate."

With this question, your interviewer is looking for details on your experience of cross-departmental collaboration. In the end, they want to hire a candidate that can work effectively and collaborate with all teams within the YouTube chain. In online media, it takes many passes through many hands to complete a project. Therefore, it's essential to YouTube that you can work well with other people through various departments. Give an example of how you have collaborated with a diverse team in any of your prior roles and, if possible, talk about why this will be important in this position with YouTube.

"If hired for this role, I would greatly look forward to getting to know the YouTube marketing, content, and design teams. Currently, in my internship, I have spent two weeks in each department, getting to know the ins and outs of publishing, design, marketing, sales, and even public relations. The experience has been invaluable in learning how many teams work together with one goal in mind."

What do you know about the part that AI and Machine Learning play when it comes to on-demand video streaming?

"I recently attended the National Association of Broadcasters show in Las Vegas where I was able to get an insiders' peek at how AI and machine learning are forming streaming services. One of the factors that stood out to me is that AI helps greatly with precise content curation. This assistance is not limited to on-demand video streaming, but also more traditional forms of broadcasting, media, and entertainment."

Artificial intelligence and machine learning are both scorching topics in technology. Your interviewer would like to see awareness of what's happening in the world of AI and how it relates to on-demand video streaming at YouTube. Some options for answering this question include referring to a press release by YouTube, discussing how they embrace AI technology to improve their services. You could also answer this question by talking about a topic you recently researched or a news article you read on this topic. Even if the role you are interviewing for isn't on the technical design side at YouTube, your interviewer will expect you to be interested in this topic.

"From my personal experience, artificial intelligence helps YouTube make personalized content recommendations to users based on prior searches and viewed content. I love this feature because it helps me explore new things related to my interests. I can see this function being attractive to advertisers because it promotes users to keep coming back to the platform for more information and drive overall traffic."

This role with YouTube is highly technical. What is your understanding of this position and the responsibilities that come with it?

"After researching the role online, I know you seek a person to fill this role with interest and experience in streaming data science. The technical requirements that you would like to see include JavaScript and Rich. I am well versed in the tasks and programs you are asking for and am confident that I meet the strict requirements to perform in this role successfully."

YouTube job postings are always clear and concise, so you should easily have an idea of what they are looking for when it comes to this role. Assure the interviewer that you bring a complete understanding of the technical requirements required for this job. It is essential that you research and thoroughly put some thought into the information provided in the YouTube job description to ensure that you meet all of the qualifications for this role. As you answer, keep your answer to the point.

"My understanding is that you seek a candidate with exposure to technologies such as Hadoop, Spark, Druid, and ElasticSearch. I also understand that you are looking for a team member that can train junior employees. I am an expert user of all four of these technologies. Do you have any questions about my technical expertise?"

Describe to me the types of digital media you are most experienced with.

"In my current role, I work primarily with online channels such as YouTube and IGTV, creating video content. I also have experience working on projects related to gamification ads. In the YouTube job posting, I saw that you were looking for someone with in-depth knowledge of gamification ads for marketing. I would rate my knowledge in this area an 8 out of 10, leaving me very confident that I would meet your requirements for this job."

There are a plethora of digital media forms today. Your interviewer would like a breakdown of the ones you are most familiar with to get a sense of the overall experience you would bring to the team at YouTube. Some types of digital media include images, video, gamification of many kinds, social media, websites, online channels, and more. Speak to the forms of digital media you are most experienced with while being sure to address the types listed in the YouTube job description.

"While completing my degree in Digital Marketing, I learned a great deal about digital media production and design for video and web platforms. Most of my experience in my program was with creating compelling video ads and shorts for use online and on social media. If fortunate enough to join the team here at YouTube, I think this experience in my training provided a great base for me to hit the ground running and be ready to learn more on the job moving forward."

Describe a time when you disagreed with a coworker. What was the outcome?

"Early in my career, I ran into a very experienced colleague who was very stuck in his way of doing things. Despite some new standards set in our line of work, he was swift to buck the new work processes needed to adhere to the standards. Having a lot of great data to support the new processes, I sat down with him, and we had a heart-to-heart conversation where I presented all of the data that was driving the decision. My approach was to deliver my message while also listening to his concerns. When he brought up valid concerns, I listened attentively and eased his resistance by highlighting some of the critical changes that would be happening with the new processes. In the end, he left our conversation in a much better mood and even ended up thanking me for the time I took later on that same week."

With this question, your interviewer is ultimately looking to gauge the negotiation skills you would bring to this job at YouTube. In this role, you will be working with many different staff members from other departments, and differences in opinions will be frequent. Your interviewer would like to learn that you can stand your ground while doing so tactfully and respectfully. They would also like to hear that you can leverage facts and data to persuade your colleagues and defend your stances. Explain the situation or task you were faced with, followed by the action you took or the recommendation you made, and the result of your objection.

What are one or two behaviors or attitudes that your colleagues could exhibit here at YouTube that are most likely to cause conflict with you?

"Honestly, my two pet peeves in colleagues are laziness and disrespect. My parents and grandparents raised me to take pride in myself and my work, and I expect my colleagues to do the same. I was also raised to show respect for all people I work closely with and expect the same to be shown to me. I've worked with a couple of colleagues during my career that didn't give their full effort, and I was never hesitant to talk with them when I felt they could give more effort. As well, I've been in a few situations where colleagues weren't respectful. Last week, I had a colleague show complete disrespect towards another coworker by brushing off their opinions on a project we were working on. To draw the line, I called out the disrespect among our group of five and asked the person to start being respectful when working on our project team."

To get a sense of how you will interact with the various colleagues on the YouTube team, your interviewer wants you to be open and honest about the kinds of potential interpersonal challenges you might have. Prior to your interview, put some serious thought into the attitudes and behaviors that irk you the most, and don't hesitate to talk candidly about them. As you answer, make sure that you discuss how you work with these personality types, so your interviewer gets a strong sense that you can work effectively with any member of their team.

Would you violate YouTube policy to make a customer happy?

"I do not believe that violating company policy is necessary since the policy is in place for good reason. If I could not make a customer happy within the parameters given to me, I would escalate the situation to my manager. If there was further flex available, I believe my management team could find a way."

Your response to this honesty-based question will show your interviewer your level of awareness when it comes to the delicate balance of 'the customer is always right' and what is suitable for YouTube as a company. Chances are, should you be a successful candidate, YouTube will train you and provide you with clear boundaries when it comes to customer retention. Mention that you are eager to learn their customer retention strategies and that you will respect the limits given to you if hired for this role.

"I do believe that the customer is always right; however, that does not mean that I have the right to override well-established company policies here at YouTube. If I could not make a customer happy with the solutions at my fingertips, I would take the time to walk through viable options. Then, if the situation still wasn't solved, I wouldn't hesitate to escalate the call to my team lead."

YouTube Interview Questions

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1. What do you consider to be your greatest work-related accomplishment?
2. If hired at YouTube, how would you adapt when asked to make minute changes to your work?
3. How would you sell YouTube TV services to someone who thinks they have what they need with Netflix and Apple TV?
4. How would you manage the daily stresses that come with this role at YouTube?
5. Why did you aspire to take the career path that you are on?
6. Describe the communication style you would bring to this team at YouTube. How has it benefitted you in your work?
7. What do you know about the culture at YouTube and how would you help it grow and thrive in this role?
8. What are you most looking forward to in this role at YouTube?
9. How would you feel about having your inbound phone calls monitored or recorded here at YouTube?
10. How would you transition between the creative and analytical sides of this job at YouTube?
11. Why is it important that YouTube combats hateful and abusive content or commenting on our platform?
12. How do you think video-on-demand services are affecting the media advertising industry?
13. How has on-demand video streaming changed the way you consume content?
14. In your opinion, what has been the most significant advancement in streaming technology this year?
15. Name for me one factor that you believe makes YouTube so popular.
16. What are the most significant differences between YouTube TV and streaming services such as Netflix?
17. If hired aboard at YouTube, how would you help bring joy to the workplace?
18. We encourage innovation on a daily basis at YouTube. What does being innovative mean in the work that you do?
19. What do you like to do in your spare time?
20. Talk about your favorite leader you have had during your career. What qualities did they have that stood out to you the most?
21. What are your three favorite forms of entertainment?
22. What are your thoughts on illegal streaming websites?
23. What niche experiences or skills would you bring to this position at YouTube?
24. What are your thoughts on the way media, television and movies are rated for the public (IE: PG, 14A, NR, Mature)?
25. In your opinion, what is the most influential form of media today?
26. What experience have you had working with a culturally diverse team? How will this experience help you as you join the YouTube team?
27. Walk me through your education. How has it prepared you for this role at YouTube?
28. How do you keep up-to-date on new trends in your line of work?
29. If hired at YouTube, what experience would you bring in collaborating with departments outside of your own?
30. What do you know about the part that AI and Machine Learning play when it comes to on-demand video streaming?
31. This role with YouTube is highly technical. What is your understanding of this position and the responsibilities that come with it?
32. Describe to me the types of digital media you are most experienced with.
33. Describe a time when you disagreed with a coworker. What was the outcome?
34. What are one or two behaviors or attitudes that your colleagues could exhibit here at YouTube that are most likely to cause conflict with you?
35. Would you violate YouTube policy to make a customer happy?

YouTube Interview Questions

1. What do you consider to be your greatest work-related accomplishment?

2. If hired at YouTube, how would you adapt when asked to make minute changes to your work?

3. How would you sell YouTube TV services to someone who thinks they have what they need with Netflix and Apple TV?

4. How would you manage the daily stresses that come with this role at YouTube?

5. Why did you aspire to take the career path that you are on?

6. Describe the communication style you would bring to this team at YouTube. How has it benefitted you in your work?

7. What do you know about the culture at YouTube and how would you help it grow and thrive in this role?

8. What are you most looking forward to in this role at YouTube?

9. How would you feel about having your inbound phone calls monitored or recorded here at YouTube?

10. How would you transition between the creative and analytical sides of this job at YouTube?

11. Why is it important that YouTube combats hateful and abusive content or commenting on our platform?

12. How do you think video-on-demand services are affecting the media advertising industry?

13. How has on-demand video streaming changed the way you consume content?

14. In your opinion, what has been the most significant advancement in streaming technology this year?

15. Name for me one factor that you believe makes YouTube so popular.

16. What are the most significant differences between YouTube TV and streaming services such as Netflix?

17. If hired aboard at YouTube, how would you help bring joy to the workplace?

18. We encourage innovation on a daily basis at YouTube. What does being innovative mean in the work that you do?

19. What do you like to do in your spare time?

20. Talk about your favorite leader you have had during your career. What qualities did they have that stood out to you the most?

21. What are your three favorite forms of entertainment?

22. What are your thoughts on illegal streaming websites?

23. What niche experiences or skills would you bring to this position at YouTube?

24. What are your thoughts on the way media, television and movies are rated for the public (IE: PG, 14A, NR, Mature)?

25. In your opinion, what is the most influential form of media today?

26. What experience have you had working with a culturally diverse team? How will this experience help you as you join the YouTube team?

27. Walk me through your education. How has it prepared you for this role at YouTube?

28. How do you keep up-to-date on new trends in your line of work?

29. If hired at YouTube, what experience would you bring in collaborating with departments outside of your own?

30. What do you know about the part that AI and Machine Learning play when it comes to on-demand video streaming?

31. This role with YouTube is highly technical. What is your understanding of this position and the responsibilities that come with it?

32. Describe to me the types of digital media you are most experienced with.

33. Describe a time when you disagreed with a coworker. What was the outcome?

34. What are one or two behaviors or attitudes that your colleagues could exhibit here at YouTube that are most likely to cause conflict with you?

35. Would you violate YouTube policy to make a customer happy?