What accomplishment was the most difficult for you to achieve?

"I feel that the most difficult accomplishment to achieve were the three back-to-back promotions in my current company. Because promotions are granted based on results, I had to put in a lot of overtime hours and hustle to get there."

This question aims to evaluate what you consider a challenge. The interviewers also want to know to what degree you demonstrated resourcefulness and outside-of-the-box thinking when overcoming this challenge. Beyond that, your answer will help them ascertain whether the example you provide has any significance regarding your career goals and if there is a direction you are hoping to take your career.

"At this point in my life, the most challenging accomplishment was graduating with my degree while working full time. It took a lot of dedication, and I am proud of myself for the accomplishment."

"My Esthetician license was certainly the most difficult thing I've achieved. I moved hours away for the first time, and dove head first into a career I knew very little about at the time. I struggled with being homesick, long nights of studying, and I suffered a loss while being away from home. But, I overcame it all and prevailed."

"To get my three children into trade schools or college. But that's what parents do. It's only 1 generation ago that nobody went to any school after High School. It was hard, due to the workload, but certainly my best and proudest achievement."

"The promotions plan I am working on has taken me out of my comfort zone. I have had to show positive outcomes in a new industry for me. It has been challenging, but I am learning much and getting to know people from different industries."

Tell me about a time you made a suggestion your manager rejected.

"If I had an idea, I'd first ask them questions to see if this idea would be useful. The last thing I want to do is offer a suggestion without knowing whether this idea will be received well. Doing that would make me look more inexperienced than I am. After understanding the big-picture, I'd ask if they've ever thought of my idea before. There's a good chance this idea has been thought of before, and there could be a good reason they didn't implement it. If they liked the idea, that's great. If there is a reason they chose not to pursue that course of action, then I'd take that and learn from it. At least they'd know I was trying, keeping my eye on the big picture, learning, and taking ownership of my development. That's a win-win. Let me tell you about the last time this happened..."

Before making any suggestions for innovation, you first need to gain a big-picture view of why things are done the way they are done. Without having that valuable information, it will be impossible to make an impact. So a key part of this communication is asking questions, then improvising your innovation according to what you learn. Even if your suggestions are turned down, you're showing initiative. This will be seen in a positive light as long as you don't take the rejection personally. The key is to present yourself as humble, calm, and professional, always striving to improve your performance and learn and grow.

Of all the rides and attractions at Walt Disney World, which is your favorite?

"I spent the day at Walt Disney World last weekend and couldn't get enough of Big Thunder Mountain. It was so much fun, and I felt the ride time was long enough to justify the wait in line. Overall, I had an amazing time."

Disney is one of the most successful branding models of the modern era. Before they take on a new hire, they need assurances that the person will be a role model example when representing their brands. For someone to be considered a representative of a brand, they must first be a loyal customer. This question aims to test your product knowledge. Showcase the breadth of your experience in their park, your enthusiasm for the varied entertainment options you've experienced, and which you've enjoyed most.

"I have not had the chance to visit your grounds until today and cannot wait to try the Tower of Terror, although it all looks like so much fun!"

"The Tower of Terror, hands down. It's my dad and my signature ride. It was the first "thrill ride" I ever went on and fell in love with it. My dad and I ride it as many times as possible in a day without getting sick; it's our little tradition."

"That's a hard question. There are so many, and it does depend on what I am looking for that day. I can say that without fail, my family and I always go Soarin', Haunted Mansion, and Pirates. That covers rides. For Features, we like some of the smaller shows, The Main Street Band, Piano shows at Port Orleans, sometimes we go to tour Hotels on-site to enjoy the immersion."

"Mad tea party. I love it; it brings memories from my first visit to Disney World in 1994. My family and I had a blast. But I also love Rock n Roller coaster in Hollywood Studios; the music, the vibe, and of course, the speed makes it a super fun ride."

If you could meet anyone, alive or dead, who would it be?

"I'd like to meet Stan Lee and ask him who his hero was."

Be creative when answering this question. Fun, light-hearted, and thought-provoking interview questions like this intend to gain insights into your personality. The interviewers will evaluate your fit into the culture of their brand. Use this opportunity to be relatable and connect with the interviewer. Include figures you admire that reflect your values. It is an opportunity to relax and for you and the interviewer to get to know one another. After you answer the question, ask them how they would answer the same question.

What do you do for fun?

"I love watching fun movies. I love watching Disney+. I'm big on Star Wars and Marvel. But I also like my sense of adventure and enjoy hiking, biking, and rock climbing. One of my favorite movies is Free Solo. An amazing documentary. I highly recommend it if you haven't seen it."

The interviewers ask this behavioral question to gain a glimpse into your personality and assess how compatible you are with their teams. It also aims to test how balanced your personal and work life are. A person with healthy hobbies outside of work will be able to decompress from work and thereby be less likely to burn out.

What was your biggest dream as a kid?

"When I was a kid, I dreamed of sneaking into an amusement park, magically finding the one power switch that would turn on all the rides, as if they were all self-animated and controlled, going on every ride over and over again with no lines, and just having fun. The only other people in the park would be the mascots. Haha. How about you?"

This fun get-to-know-you question is designed to get you out of interview mode and relax. The interviewers want to distinguish the professional you from the personal you. By getting a glimpse of this, they'll effectively understand how well you'll fit into their culture and environment. Be yourself, have fun, and when you finish answering, display your friendly getting-to-know-you attitude by turning the question on them. Have fun!

What would you consider one of your strong suits?

"I'd say my attitude is one of my strong suits. I am pretty fun to be around. I am often described as happy-go-lucky. I don't see the glass as half-full or half-empty. My glass is either full or overflowing. People are attracted to my optimism and positivity. A negative attitude is contagious and can cause your collaboration to fall apart. Positivity is also contagious and makes everyone want to be around you. I think my attitude is what people respond to most."

This question is your opportunity to differentiate yourself from other candidates. Showcase how you perceive yourself while advertising your merits. Provide the personal strengths that make you excellent at your job. Strengths can be skills or qualities that allow you to overcome difficult circumstances or challenges. Talk to the interviewer about some of the strengths that make you a perfect fit for this role.

Who do you like more - Mickey Mouse or Donald Duck?

"One of my favorite animated Disney shorts goes back to 1937. It's titled 'Lonesome Ghosts.' Mickey, Donald, and Goofy go into a haunted house. The ghosts that live there see their ad in the newspaper as ghost exterminators and have some fun by pranking them. It's super funny, and Donald makes me laugh the most in his original form as this hardened, salty sailor, which makes sense since he's a duck. It's sweet and zany. I love that short and that original iteration of Donald and his over-the-top reactions."

This question is a personality assessment. There is no right or wrong answer. Have fun with the question and share the breadth of your knowledge by volunteering your favorite animated features or shorts. Take any chance you are granted to showcase you are a fan. Let your enthusiasm for all things Disney shine through.

What is your greatest weakness?

"I believe I could improve some technical skills, including Excel and PowerPoint. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"

Avoid choosing a weakness or shortcoming that's a core skill or prerequisite for this position. Instead, focus on something you've already identified as a professional growth opportunity, showcasing that you are working on this but still have room for improvement. Acknowledge that the road to self-improvement is never-ending. For example, being too hard on yourself when you make mistakes can compromise your self-confidence and cause you to second guess your efforts, which can result in tripping over your own feet. Examine your career progress, and exhibit self-awareness and emotional intelligence when you describe the growth opportunity you've identified. This will give them confidence that they can help you continue to grow while demonstrating strength while taking ownership of your development.

"I feel my greatest weakness would be taking on more than I can chew. I want to help as many people as possible, and sometimes it's too much."

"I was taking on more than I should. Being positive creates this, as well as being caring. I care about my tasks to the point that I keep saying yes instead of letting someone else handle it. I was told once from an employer that the only reason that I was always asked to do more was that he knew it would get done. A nice compliment for sure. So, now, I do try to take a step back and take a breathe and determine that I can get that request done."

At Walt Disney World, we seek to hire enthusiastic and energetic individuals. How would you describe your personality?

"I would describe my personality as bubbly, positive, and high-energy. My previous coworkers would say the same about me. My current supervisor is willing to provide a great reference on my behalf. She often comments on my great teamwork and willingness to go above and beyond."

Knowing that the park visitors are coming to be entertained, ask yourself how you fit into that profile. Consider how your personality fits into their environment and culture. Talk about how friends, relatives, coworkers, or previous employers have described you. Talk about yourself, and with enthusiasm, explain how your personality makes you a great fit for their teams.

"I am confident, friendly, and a go-getter. Are you looking for those personality traits in your next hire?"

"I would say I'm very outgoing, friendly, love to make people laugh and smile. I enjoy working hard, getting the job done, while still having fun."

"I am a very positive person and am always doing something. Even if I have nothing to do at home, I would rather go out to a park than sitting in front of a TV. When I have a project to do, I completely throw myself at it. For me, that's the only way to be."

"I am a super positive, high-energy person. I always try to learn something new; try to spend my time correctly. And it's my hobby to learn new languages as I know five languages already."

"I would describe myself as cheerful, friendly, and kind. I enjoy being around people, as well as working in teams. I know the people that have worked with me; remember me as a team member who is always willing to help."

Do you want to do this job for a year?

"I'd be interested in growing within the company. This culture and atmosphere are the ideal environment for me. As far as whether I could see myself in this position in a year, that depends on the other opportunities for advancement. I want to come on board, put my all in and prove my worth, pay my dues, and hopefully, my leaders and managers will say, 'you know what, what do you think about working in this position over here? We could use someone of your talents doing XYZ.'"

This question is similar to asking you what your career plans are. The interviewers want to know if this is a short-term employment solution and whether you'd contribute to turnover in their park. On the other hand, they are curious if you have ambitions for advancement and career growth within their company, with longevity in mind. It is best to be honest with this question, as it is the most respectful approach. Interviewing, recruiting, and onboarding is a costly affair. If you're looking for seasonal work, expressing this will help them better place you in a position suited for your mutual goals. If you are interested in long-term employment, thoroughly research and map out your goals. Once you have shared your goals and interests, ask them if they have any direction or advice for you to succeed in this regard.

What made you apply for this position at Walt Disney World?

I applied for this position because the hours of this role are exactly what I am looking for, and I love the environment at Walt Disney. Plus, this is such a great company that I believe there will be plenty of opportunities for expanding my career here.

Disney World employs nearly 70,000 people and knows they are the largest single-site employer in the country. The Walt Disney Company has been recognized among the "World's Most Admired Companies" on Fortune's annual list. They've also been the top-ranked media and entertainment company for 19 years. This question aims to determine one thing - if you are just looking for a job because you need a job, and they have jobs, or if you want to work for them specifically. Make sure your answer sincerely communicates why you feel working for Disney World is the perfect fit for you. Make the intervewiers feel your enthusiasm for this opportunity as you elaborate on why you want to work for them and why they are your first choice for a job. Go deeper and share where you would like to take your career with them and that you wouldn't squander this opportunity.

"It's been a lifelong dream for me to work at Disney World. I saw the opportunity to work in the boutique, and with my years of makeup artistry experience, I had to jump at the chance."

"I recently moved to Central Florida because my spouse had the opportunity due to her job flexibility. I have been to Disney World many times. I have always seen the staff happy and attentive to people's needs. Since I do have some Customer service background, I too enjoy helping others. I have always seen Bus Transportation as something that I would, and could, do very well. The job interests me as I would not always be static. It would allow me to speak to others, to help people with disabilities go to the Happiest Place on Earth. How could that be a bad job? I love everything that it offers."

"I had a fantastic experience working at Disney World in 2009. I learned so much, and I met incredible people. Disney, for me, is a wonderful company that has everything well organized, and well-determined protocols; all steps and actions are analyzed meticulously. The volume of clients makes it challenging but more rewarding. The work environment is excellent, and Disney takes care of its cast members. I am now ready for the next challenge in my professional career, and I know Disney would be the best place to continue growing as a professional and as a person. It would be a dream for me; I have been looking forward to being part of the Leadership Program since I was in the College Program."

Under what conditions did you leave your last job?

"I was terminated from my last position due to my inability to relocate to the new location that my company was opening. It was unfortunate, but I am confident that I will find the right fit again shortly. Despite my termination, I can provide you with strong work references."

Be transparent regarding the terms in which your prior employment was severed, but try not to spend too much time making excuses or defaming others you've worked with, especially if your departure was the result of an interpersonal issue. If you had trouble getting along with the others on your team, there is nothing to say that isn't going to be an issue for your employer. Instead, focus on where you want to take your career and how the opportunities you were hoping for didn't pan out as expected. Ideally, you want to demonstrate yourself as reliable and hardworking, with a strong track record for success and a strong work ethic. Lastly, suggest how this opportunity with Walt Disney World would be a long-term working opportunity and that you are excited about the growth opportunities presented within their company.

"My position was seasonal, and I knew the role would come to an end after the summer months. I am happy to provide you with strong references."

"My last position was seasonal."

"Neither. Spouse was offered a way of working that she could not pass up. Although my job was important to me, this was a lifetime wish of my wife, to someday move to Central Florida, and this seemed like a perfect time to do it."

"I was let go when Covid-19 hit. I was working as faculty at the Madison Ballet. The school did not have the resources to keep running, so all the employees were let go. The pandemic significantly affected the performing arts. But I am glad the school is running again after the high and lows of 2020."

Tell me about one of your career goals. How are you working towards it?

"I want to attend graduate school to become a licensed social worker. I'm excited about this job because it will give me more experience with children and families. I think the more exposure I have to the public, the closer I will get to achieving my goal."

Focus your answer on how you believe this opportunity can help you achieve the career goals and milestones you are shooting for. You want to demonstrate that you have considered how this opportunity can advance your career and have a plan and trajectory that you are aiming for. Share with them how you believe they can help you get there. Demonstrate that you are proactive and take ownership of your professional development.

"I am saving to go on a three-month trip through Europe. Working here will help me reach my goal financially, and because this is a seasonal job, I can take my trip during the off-season."

"One of my lifelong goals has been to work at Disney World. I am working towards that by doing everything I can to learn as much as possible about Disney, transferring my licenses to Florida, researching the area, etc."

"I would love to get back to school to get my associates degree. I had to give that up once children started to come along, but now my youngest is in school, I will soon look to complete that goal."

"I see myself in the future taking more managerial positions. I plan to maximize my knowledge and increase my experience."

How do you deal with ambiguity?

"Everyone's brains work differently, so I try to be patient and understanding. Some communicate through their intentions, and others through their emotions, and often we don't effectively communicate what we're thinking. So, I listen. I don't wait to talk; I actively listen, then I'll ask clarifying questions, and when I think I have everything down, I'll mirror back to them what I think they've said to make sure we're all on the same page and take note of it. If it seems like it's still vague, I'll share with them what I wrote. We're all accountable for our actions, so it's my responsibility to share the extent of my understanding of what's being communicated. If instructions aren't clear, and I say I understand when I don't, that's on me. I do the best I can."

This question tests how you navigate ambiguous communication on the job. Share how you approach clarifying ambiguous communication while ensuring everyone is on the same page. Effective communication is an integral part of the job in a high-pressure, fast-paced environment where you might encounter a lot of distractions along the way. Some of the best communication tools are active listening and mirroring what was communicated back to the communicator. Offer an example where you've applied these or other effective communication tools. Even when that may not be enough, you've at least exhibited that you performed at your best with what you had to work with.

How would you rate your communication skill level?

"I rate my communication skills as a 9/10 as I am not always as clear as I would like to be. My supervisor and coworkers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."

When answering a question regarding your communication skills, demonstrate your understanding of the many facets of effective communication, verbal or written, and the soft-interpersonal skills that come with it (adapting your communication style to others, communicating non-defensively/situationally, your ability to mirror and actively listen, etcetera). This question also tests how effectively you communicate your answer to your interviewer. Speak clearly and articulately while avoiding the use of any speech crutch words such as "like," "um," "you know," "so on and so forth," "and," "well," "but," "so," "ah," "er," "literally," "actually," and "basically." Additionally, try not to take too many long pauses, and avoid stammering and stuttering if you can.

"Communication is essential in the amusement park industry. I would rate my communication skills as a 7 out of 10 because there is always room for improvement. Because I am an open leader, my team will let me know if I need to clarify anything. Communication needs to run smoothly, both ways."

"I would rate my communication skills as an 8. I feel as if I'm very educated with a wide vernacular. I don't know everything and with that, I can't always communicate as well as I want to."

"I would say honestly that my skills would be around eight. There is always room for improvement at these kind of skills, as it depends on your actual knowledge of the situation you are in. If I am in a situation where I am a proficient, I will offer instruction and advice. If I am in a strange situation, I will ask for guidance and clarity to get the job done right."

"I would rate my communication skills as a 7. English is my second language; I know there will always be room for improvement. However, I am not afraid of communicating when necessary, and I have developed the skills to communicate effectively in the work environment with co-workers and clients."

Why do you envision yourself as the best fit for this role?

"I embrace every single one of Disney's core values. I am optimistic about a fault. I am happy-go-lucky, but I believe luck is where you find it, and where there is a will, there is a way. My attitude fuels my innovation. I am a storyteller and a story builder, and I do this through my sense of community, loving people, and the human experience through quality engagement. I'd love to work somewhere that is that like-minded. A work atmosphere like Walt Disney World would be my ideal work environment."

They're curious if you have identified how your personality best fits this role. Research the company, its values, and guiding principles to see align yourself with the role model employee they're looking for. That's the interviewer's goal, after all - to find the candidate who is most aligned and would compliment their brand, team, environment, values, and mission. So save them the trouble and do their homework for them.

Share with me a magical moment you experienced while at work.

"When we were hosting a gala, our caterers messed up and didn't consider the CEO's dietary restrictions. The department manager sent me to find a replacement fast. I was aware of an excellent gluten-free vegan bakery nearby that wasn't open to the public but by special order only. I squeezed my way in and smooth-talked my way into cleaning them out of everything they had on-premises. Our CEO was pleased, saying this was the first time they could remember anyone getting their dietary restrictions right. Our manager gave me credit, and our CEO asked me to join them for a drink. We had such an incredible down-to-earth chat, and they gave me great advice on my career. That was a pretty magical moment for me. My manager could have taken credit but didn't. And our CEO didn't have to be that kind. It was a pretty special moment."

The tagline on Disney's careers page says, "WHERE WILL YOUR STORY BEGIN?" This question aims to see what your motivators are and what you look for in a work experience and aims to determine whether they can meet your expectations. Having researched the role and the company, try to align your 'magical experience' with what working with them looks like. "The Walt Disney Company entertains, informs, and inspires people around the globe through the power of unparalleled storytelling, reflecting the iconic brands, creative minds, and innovative technologies families have come to love for over 90 years. Whether you're looking to create magic in our Parks and Resorts, support business growth and development, work behind-the-scenes on your favorite TV shows or upcoming movies, or anything in-between, this is your opportunity to start the next chapter of your career story and help create the exhilarating experiences Disney is known for worldwide."

In your opinion, what makes Walt Disney World stand out from other entertainment parks?

"Our city offers many attractions for tourists and families looking for affordable entertainment. There is a lot of competition, but I feel that Walt Disney World Co. stands out because you offer a huge range of fun and entertainment options in one stop!"

The largest competitors of Disney Parks are Six Flags Entertainment, Cedar Fair, and Universal Studios. Six Flags hosts several entertainment symbols of the Warner Brothers franchises, from their Looney Tunes cartoon figures to the DC superhero franchise, and Universal Studios highlights several movie franchise attractions, including Harry Potter. Although it does hold value to perform adequate research on Walt Disney World and its potential competitors before your interview, how Walt Disney World stands out boils down to your unique perspective. Before answering this question, take some time to figure out how you would convincingly pitch to them why you feel Walt Disney World is the best of the best.

"I believe you stand out from your industry competitors because you have the best online reviews and your admission prices are affordable for everyone."

"The magic. There's so much detail that keeps everyone of all ages immersed in the magical world of Disney. The details that go into the themes of any Disney property, attraction, and even food is mind-blowing. Everyone from every background can enjoy so much in the parks."

"For me, The Disney name is what sets it apart. You could pick any number of qualities that make it so. Nostalgia, Optimism, Patriotic, Family Value, Wonder, Amazement, or just plain fun. I believe that, in Meet the Robinsons, "Keep Moving forward" was a mantra of Walt Disney. And one I agree with and tried to instill in my children."

"Even though I have good experiences working in other places, nothings compare to Disney Company. The way it is structured, organized, detail-oriented, and the commitment to making magic makes Disney World stand out from any other competitor in the industry."

Are you willing to wear a uniform as a condition of employment?

"I have worked in positions where uniforms are required, and I fully understand why some organizations prefer their employees wear them. Could you show me what the uniforms look like?"

Familiarize yourself with the uniform. Walt Disney World has a mandatory dress code to establish unity among its staff. They do this for several reasons. Uniforms ensure that Disney World's guests receive the best visitor experience and can easily identify their hosts. Many view this uniform as a badge of pride, an honor to be recognized as a part of their team.

"Uniforms are very important in this industry. I am comfortable with this policy. I would love to see the uniforms before I fully commit."

"Of course. I would love to see the uniform if possible."

"Yes, completely. I know that it was one of Walt Disney's big pet peeves. It would ruin the illusion for someone from Tomorrowland walking around Frontierland."

"I am very comfortable wearing a uniform or as I know the company calls them, costumes. I look forward to being part of the magic."

"Yes, I am. As a former cast member, I understand the rules and protocol of the Disney look. I will be comfortable wearing a uniform."

Describe your ideal employer.

"My ideal employer brings charisma and passion to their work. I work best with organizations with a penchant for learning and promoting their employees based on performance."

A job search isn't just a one-sided hunt. Not only do you need to convince them that you are the right person for this role, but you also need to convince them that this role fits well within the parameters of your career plan, goals, and trajectory. Tell your interviewer what your ideal employer looks like and how Walt Disney World fits that mold and is the perfect job for you. Be specific and enthusiastic. Make sure you have specifics to offer them, mapping out before your interview how this opportunity fits into your five-year career plan and aligning it with the career opportunities they advertise you could grow into within their company. This will assure them you are in it for the long term.

"For me, an ideal place of employment is a place of mutual respect and continued growth."

"That would be someone compassionate, kind, and extremely knowledgeable of the job. It would be someone who has mutual respect for everyone above and below them. I enjoy a fun working environment where I look forward to being there every day and someone who sees me as more than just another employee."

"I work best with an employer that has a set plan. Treats people with respect. Wants the well being of its employees to be as important as the happiness of the customer. After all, we are all in this together."

"For me, an ideal employer is a person who respects you and guides you to grow. A person who leads by example and is always willing to help."

What do you anticipate are the greatest challenges of working at an amusement park? How will you overcome these?

"I think the greatest challenge in this role will be to learn the proper operation of the rides and other equipment. I will pay keen attention during my training and ask questions along the way."

Thoroughly research the role, the park, and the upsides and challenges of this opportunity. Mention if you know someone who has or currently works in the park, so they have confidence that you have a clear understanding of what lies ahead. Keep your answer simple. It is okay to ask for clarification on the role as well. Just don't ask any questions you could have learned on your own before your interview.

"I believe the greatest challenge in this role will be the physical aspect of the position as I will be required to stand and walk around most of the day. I will get used to the additional activity after just a couple of days, I'm sure."

"I feel the most challenging aspect will be getting used to the Florida heat."

"Since I am applying for Bus Transportation, Just learning all the routes on time. Disney World has more buses than do most cities. That's a lot of roads. But with the proper training, all will be well."

"I think the biggest challenge of working at an amusement park is being multitasking. While you have to make sure you are providing excellent customer service, also be aware of your surrounding."

Do you have any physical constraints limiting you from being on your feet for extended periods of time throughout the day?

"I am a very active person, and most of my jobs have been physically demanding. As long as I have the appropriate footwear, I am good to go!"

Some consider working in a position at Walt Disney World physically challenging. Before your interview, consider if there is anything that would limit you from being on your feet for long periods, whether standing or walking, and if you are up to being in a public-facing role for extended periods. If so, research whether reasonable accommodations can be made, and whether you are a good fit for this role. If this is not an issue, advertise how the positive aspects of remaining physically fit due to the demands of this role align with your goals and are one of the reasons that attracted you to compete for this role.

"I have a mild restriction on standing because of my knee surgery last year. I am physically capable of standing a few hours at a time but would rest my knee on my breaks."

"Yes, I would assume that it might take a few days to get used to that, but I have no issue at all."

"Yes, I've worked at jobs where we stand for very long hours before."

Would you consider yourself a creative person?

"I consider myself to be a creative individual. One example is the telephone sales scripts I crafted for our inside sales team. They were lively and effective, and sales increased by 23% in the first 90 days of implementation."

This interview question serves more than one purpose. It aims to evaluate whether you are artistically inclined, which could frame you as compatible with their entertainment company, which centers around the arts. It also determines whether you exhibit outside-of-the-box thinking, are a resourceful problem solver, and are inclined toward innovation. Talk to the interviewer about your creative interests and how you creatively express yourself in the workplace. Also, exemplify how this contributes to your work style and ethic.

"I consider myself a creative person, and it will help me in this role with Walt Disney World because I will be spending a lot of time around kids and families where you need the ability to have creative fun!"

"Yes, I enjoy expressing my creativity through my makeup. I am constantly practicing, using out of the box color combinations, bold lines, and finding inspiration from places/objects some might never think of."

"Yes, I've always loved to draw. It is something that I've passed on to my two daughters. I didn't say that I was good at it, but I love it."

"I consider myself a creative person. I like to take a step back and see the problem from the outside to get more creative solutions to the problem. I like to think that everything has a solution; you only have to be creative. As of right now, I am working on a promotions project to increase sales. My team and I have come up with incredible ideas, and we can see improvement in the results."

How would you handle a visitor who expressed frustration over waiting in line for an extended period of time during our peak visitor hours?

"I have had my fair share of customer dispute resolution from previous roles in retail and restaurants. When a customer is impatient or angry, I will politely ask them to calm their voice and have a productive conversation with me so that I can help them achieve what they want. This generally diffuses the situation."

At Walt Disney World, hosts will do everything they can to reduce wait times for their rides, trying to make their guests' experience as positive as possible. During peak hours, the wait times can still be up to one hour. This question centers around how customer-centric you are, your philosophy and approach to customer service, your communication skills, and how effective you are at mediation and diplomacy. Speak about your experience in navigating this familiar terrain. Assure the interviewer of your skill level and ability to professionally and maturely handle a situation like this. Using the STAR method, offer an example where you successfully navigated a similar situation.

"If I cannot calm an upset customer down, I will call my supervisor or security, depending on the severity of the customer's actions. If I were the manager and could not calm the customer down, I would ask them to leave. I understand that the customer comes first; however, not at the cost of an enjoyable environment for other visitors."

"I would immediately call for a supervisor. While waiting for them, I would calmly explain how we at Disney do everything possible to keep lines down, while keeping the guest as calm as possible."

"Being a frequent Disney customer, I have seen this in the past. I would say that I would try to calm the customer first to diffuse the situation. Sometimes people need to vent. If that didn't work, call a supervisor for help. If it looks as if the customer is going to get out of hand, by either by being verbally abusive or violent, I would call security."

"I would assess the situation appropriately and try to reassure the guest that they are going to get to ride and if they are still angry I would call for a supervisor."

"I will apologize and talk to the impatient customer. Explain we are trying our best to keep the waiting times as low as possible. I consider it important to let the customer know that they are being heard. If the situation does not improve or gets worse I would call security."

How would you handle a guest who was trying to tell you something, but you didn't speak their language?

"If I didn't speak their language or couldn't reach a coworker who spoke their language, I would first determine which language they were speaking, and then I would use my translator app to at the very least guide them to the right person. If it was an emergency, I would, of course, handle it myself as effectively as possible. But most of all, I would ensure my response with them was patient, friendly, and kind."

This question explores the extent to which you'd strive to deliver an outstanding customer service experience. Walt Disney World has visitors from around the world every day, whether in their resorts, cruises, or parks. It is a global destination. Therefore, language barriers are bound to occur; in those situations, your interviewer needs assurances that you'll be able to competently represent their brand according to their values and principles (their company values are "optimism," "innovation," "decency," "quality," "community," and "storytelling).

Tell me about a time you had to make something right for someone when the problem wasn’t your fault.

"An elderly woman was standing outside waiting for a cab for almost a half hour. It was snowing. I stepped out to check on her. After discovering what happened, I ordered her a rideshare car from my app, and they picked her up in minutes. The next time she came by, she brought me cookies."

They are trying to evaluate your commitment to customer service, whether you're reactive or proactive, and how well-suited you are to represent the happiest place on earth. Just because you have a background in customer service doesn't necessarily mean you deliver an exemplary customer-centric experience. They want to determine how far you'll go to deliver that great experience.

How do you stay organized?

"I have a little book that I always keep in my back pocket. If I am working on something, I'll write it down and rate it according to its priority level. That way, if I get pulled away by another priority, I can refer back to my book and make a quick note to keep track of everything. Since I'm always tracking this throughout the day, I'll be able to see at a glance what is possible according to the time I've allotted for myself. If I have too much on my plate, I'll prioritize recruiting help where needed. I try to keep it simple."

This interview question aims to evaluate how well you keep track of your work and priorities in an environment that is often filled with distractions. It not only assesses how flexible you are in your work and how you manage your stress but also your time management skills and your ability to prioritize between urgent and non-urgent tasks. Your answer to this question will also allow your interviewer to get an idea of how you'd manage and complete your work assignments, your organizational skills, and your ability to maintain a healthy work-life balance.

How would your coworkers describe your attention to detail?

"My co-workers would describe my attention to detail as very strong. I can very easily point out spelling discrepancies in communication and will notice the small things. I also think big-picture but have always had a knack for the small details."

An interviewer evaluates the consistency of your answers. How consistent your answers are will speak to your attention to detail. If you answer a similar question one way and answer this question differently, this will clue them into your lack of attention to detail. If this is one of your strengths, offer real-life examples of where your attention to detail benefitted the team or saved the day. Whether it was noticing a visitor was exhibiting dangerous behavior or witnessing a child in your peripheral vision drift away from their parents, demonstrate how your eyes are always open and on the big picture.

"Attention to detail is important, especially in this industry where safety is crucial. I believe my coworkers would describe me as having strong attention to detail."

"Attention to detail is very important whether it be simple spelling errors or objects out of place; my co-workers would say I have good attention to detail that is constantly growing and becoming stronger."

"My attention to detail is very good. Attention to detail is what separates you from everyone else. For example, In some warehouse situations, people tend to overlook safety concerns. A person with closer attention to detail would take a minute to make a situation safe."

"My co-workers would say I am a perfectionist. And my supervisor would describe me as a detailed-oriented and hard worker. She knows I won't settle for something I don't consider good enough."

Give me an example of a time you went above and beyond the typical duties of your job.

"It was towards the end of my shift. I was finishing my day and was getting ready to pass off my work to the next person coming on, but they ended up in a tricky situation that made them late. There was another employee who was going to get off an hour later than I was, and they were asked to stay late to cover until the next in line was going to show up, but this employee was pretty resentful of having to stay late. They vented to me that they weren't feeling well, said they had a migraine, and were going to try to get off work early. Well, they didn't have the right attitude and weren't getting any work done as it was. I offered to stay late for both of them. I kept a positive attitude and made the best of it. When my late coworker showed up, they were super grateful and didn't even show up as late as everyone thought they would. Everyone said I was going way above and beyond, but I saw it as helping the team and being true to myself."

This question aims to evaluate what you consider "putting your all in" and whether you are an overachiever. Sharing what you consider above and beyond will clue them into the standard you set for yourself regarding your work ethic and offer insights into your values, personality, motivators, and how they'll coach you in the future. It will enable them to contrast you to the other applicants in the interview pool and your work experience in the industry. Even if your example is on your resume, feel free to use it and explain why this accomplishment stands out.

Have you ever been asked by a fellow employee or supervisor to lie about a situation?

"I have never been told to lie to a fellow employee or supervisor. If I were asked to lie, I absolutely would not do that. I am not the type of person to be pushed around on the job. I will always be myself and keep my integrity first."

Ethical dilemmas in the workplace occur from time to time. This question aims to evaluate your integrity and self-accountability. We are all responsible for our actions. If a coworker or a supervisor asked you to do something dishonest or act unethically, the fact that they have asked you speaks to their character, not yours. However, how you respond attests to your character. An old expression says the true test of character is what you do when no one is looking. Assure the interviewer that you can handle such unfortunate situations with professionalism and poise and act with integrity according to their core values.

"I have worked with dishonest colleagues, and I won't entertain the idea. I don't think that lying in the workplace is an option."

"I have never been asked to lie for anyone; if I were to be, I would not even entertain the idea. Honesty is the best policy. I would not be able to do that. It goes against my morals."

"There was only one time that a manager asked me to lie to a customer. I did not. I genuinely believe, in my heart, that the only thing that is truly yours and only yours is your word. I was expecting to be fired from that job but was not."

"I have not been in that situation. I do not think lying would be an option for me. Work ethics are essential to me, and I would not feel comfortable in that situation."

What do you look for in a boss?

"I'd say I work best with leaders who are more participative and transformational in their approach. In my experience, they're better communicators, more hands-on with their guidance and training, and not afraid to work side-by-side with you. I prefer a working relationship with my managers built upon mutual respect."

This question will help the interviewers evaluate the scope of your interpersonal skills and leadership potential. How you answer will allow them to ascertain what type of leaders you work with best and which leadership style you are most likely to exhibit. Brush up on the five categories of leadership - authoritarian, participative, delegative, transactional, and transformational. Contrast these with the type of leadership you lean towards and which you feel your previous role models or figures of inspiration displayed.

Tell me about a time you naturally took on a leadership role without being asked. Did you enjoy being a leader? Were you happy with the outcome?

"In my current position, we break our team into smaller groups of 10 every day, with one leader. Yesterday, I quickly realized that I was the most seasoned in the group, so it was natural for me to be the leader since I had most of the answers. I enjoyed that aspect of the work, and my supervisor complimented me on the result. Everyone worked well together and knew the goals of the team."

Whether this is a leadership role or not, tell the interviewer how you strive to be an over-achiever, often set the pace of the work needing to be done, and lead by example. Demonstrate your ability to be a self-starter, how you're self-guided with your work, and how you ask questions to gain the full scope of the big picture. Demonstrate how you take the lead and step out of your comfort zone.Your answer will offer them insight into your leadership potential. Exhibiting the qualities of a leader goes a long way toward affirming your value. Describe how you inspire others to overachieve, develop and coach others, and provide a supportive force for your teams.

"I naturally take on a leadership role every day with our new and junior staff. I like to train others and show them the best practices to make their work life easier."

"From an early age, I have always assumed a leadership role in just about all of my jobs. Sometimes it was because of my demeanor, sometimes my experience, but mostly, it was because I got the job done right. When I was younger, it was my demeanor "” being in a group of younger people that were only interested in getting to the end of the day so that they could hang out. I have never been that type. I could always separate work and play. As I got older, my experience is what others look at. People were comfortable listening to what I said. They knew that I would explain and help, when necessary. Again, helping your team members is what a good supervisor does."

"In my last job, I was the most senior employee. Knowing that, I took on training new employees and worked hard to make sure they knew everything I knew and were up to date on all protocols of the position."

"I am in a leadership role every day. I work with interns and have learned how to delegate and check on them frequently, but most of all I am learning to approach each of them differently. I enjoy it. It is satisfying to see them succeed. And I love their energy and willingness to learn."

What would you do if a warning light came up on a ride that you were operating?

"If a warning light came on a ride that I was running, I would shut the ride down, call a supervisor, and notify everyone in line that the ride was temporarily disabled for regular maintenance. I would not want to alarm any visitors."

This question evaluates your stress responses and reaction times. At Walt Disney World Co., there are strict regulations surrounding rides and safety. Talk to the interviewer about your initial instinct in similar situations. Maintain a calm and relaxed tone and a confident demeanor. Your nonverbal cues stand to reveal just as much as your choice of words. You want to give off the impression that their guests would be in safe hands under your watch.

"Can you tell me a bit about your protocol surrounding a situation like this? I would strive to follow your company protocol to a tee."

"I would follow protocol as instructed while ensuring guests are safe and remaining calm."

"Since I have never been a ride operator in a large park, I do not know what the Warning Light means. I can say the I would follow the guidelines set in accordance with the safety procedures of that ride."

"If a warning light appeared I would follow proper protocols as I was trained to do so and remain calm while taking immediate action to the situation."

"I would keep calm and follow the protocol. Lead my team to assist in what is necessary but always keep calm."

What would you do if you saw an unfamiliar person in Walt Disney World uniform with no ID badge?

"My instinct would be to report the person immediately and not approach them directly. If I could safely snap a photo of them on my smartphone, I would do that too. Anyone posing as an employee likely has criminal intentions, so a clear photo, or description of the person, would be important."

Most amusement parks have very high-security standards, taking every measure to protect their visitors and staff. Not only is your interviewer curious about your professional conduct, but what your instinctive reaction would be in such a situation. Maintaining a calm and friendly demeanor, that of a host who welcomes their guests while providing a positive and entertaining experience, is just as important as prioritizing the safety of your guests. However, aggressively approaching a questionable individual could make things much worse. Assure your interviewer that you would act accordingly with professionalism and safety in mind while serving as a representative of the park.

"Can you tell me a bit about your protocol surrounding a situation like this? I would strive to follow your company protocol to a tee. Has this ever happened at Walt Disney World?"

"Let security know immediately with a description of that person and their whereabouts in the park. We live in an uncertain world, and everyone's safety is paramount."

"I would immediately report them to the first supervisor I see, describing them in as much detail as I can while avoiding approaching them, possibly taking a photo of them as discreetly as possible."

"I would contact the first supervisor I could find and describe the person and situation."

"I would take note of how the person looks, call immediately security, and explain the situation and the description of the person."

Walt Disney World values the health and safety of our visitors. What would you do if a park visitor fainted after disembarking from a ride?

"I am sure that Walt Disney World Co. has strict protocols surrounding situations like this. My first instinct would be to call the on-site medics. I would not touch or move the individual to avoid causing further injury. If it was heat exhaustion, I could offer them a cold bottle of water and wait with them until the medics arrived."

Walt Disney World needs assurance that, as a host, you'll prioritize the safety of your guests at all times. This question aims to assess whether you can handle such situations with emotional intelligence and whether you'll have control over your stress levels in emergencies. They need to know that you'll be able to think quickly and react decisively. Someone who is not emotionally mature and tends to panic under such high-stress situations stands to amplify the heightened emotions of their guests, making matters much worse. So your answer will reveal how quickly you act on your feet and how highly you prioritize the safety of your guests in the park.

"Can you tell me a bit about your protocol surrounding a situation like this? I would strive to follow your company protocol to a tee."

"I would immediately call on-site medical professionals, offer the guest some water or a snack, and remain with the guest speaking calmly and keep them and their family calm until medics arrived. I would not touch them to avoid further injury."

"First make sure that the customer was in no immediate danger, then call for medical help. An ounce of prevention is worth a pound of cure."

"If a guest fainted after a ride I would follow company safety protocol. I would make alert on-site medical staff and assist the guest making sure they are not injured. I would offer them water or a snack and remain with them until medical staff arrived."

"I would immediately call on-site medical professionals. Make sure the cast members keep calm and try not to cause panic with the other clients. I would offer the customer water and snack and offer the customer to call their family or friends in case they are not with the customer at the moment."

Walt Disney World is a family destination where children can sometimes become separated from their parents. If you saw a small child alone and crying, what would you do?

"I have worked retail in a shopping mall setting, and we were always told to immediately bring the child to the closest security guard, who would then bring them to the customer service kiosk. That is where most parents will go first when they notice that a child is lost. If this happened at Walt Disney World, my first instinct would be to do the same."

Your interviewer is evaluating your personality and how professionally and capably you'd address an emergency such as this. As a representative of their park, they'll need assurances your personality, emotional intelligence, and conduct would be in line with Walt Disney World's values and the guidelines they'll likely provide for when children are separated from their guardians. Communicate how you would professionally conduct yourself and recruit help while informing multiple parties on your team of the incident. Assure them you'd have no issue staying calm while adhering to all guidelines and safety protocols, doing so by the book.

"Can you tell me a bit about your protocol surrounding a situation like this? I would strive to follow your company protocol to a tee."

"I would take the child to a safe zone, get them water or a snack, have them breathe for a second, and then begin asking about their family's names. I would ask where they saw them last, what they were wearing, anything we could do to get them together faster."

"Every company may handle this differently. I am sure that this would be addressed in pre-employment training. But, I would first try to calm the child down so that I may ask what their mother or father's name was. Then alert security or whoever would handle that situation. I would stay with the child until that help arrived."

Do you feel that you are currently paid what you are worth?

"I feel that my current employer pays me fairly; however, I would like to see an increase in pay with an increase in responsibilities."

Many employees will look for new work if they feel they are underpaid or underappreciated. This question aims to determine whether your employment search is solely motivated by compensation. However, this question opens the door to discussing salary. When addressing your professional worth, it is best to discuss your current wage, the frequency of your reviews, and your average increases. Also, mention any other compensatory incentives or benefits, such as paid time off, health insurance, bonuses, discounts, retirement contributions, anything, and anything that can apply. Then factor in your career goals, where you hope to take your career, highlighting your most significant accomplishments that can add to your professional value.

"I know that I am underpaid compared to my industry colleagues. My company is small, and they do what they can, but this is part of why I am seeking a new position."

"I am currently unemployed, but I know that when coming into a new position you must work your way up and I'm more than willing to show how much I have."

"I was being paid a fair wage for New Jersey. I am sure that I will be paid fairly."

"Yes, I am paid fairly according to my position and location. I look forward to increasing my salary while maximizing my knowledge and experience."

Are you willing to submit to a full criminal background check?

"I am happy to comply with any form of background check that you require. My record is squeaky clean!"

At Walt Disney World, you will work around children and other vulnerable populations, and they need to ensure everyone who serves on their team shares their values. Walt Disney World Co. is very responsible when it comes to the safety of its visitors and employees. You should have no problem complying with a background check, even if you have a mark on your criminal record. Be honest and immediately disclose anything you feel the interviewer should know. Trying to keep something secret that will come out anyway will reveal a lack of integrity and respect for their time and resources.

"I am happy to comply with any form of background check that you require. I will disclose that I have a DUI charge from a couple of years ago. I have no restrictions and have gained my driver's license back."

"Absolutely, I have no objections at all."

"In the Walt Disney Resort, it is very important to check a criminal background because we're working with the children, and their safety is essential. I am happy that you are checking my full criminal background as my records are clean."

"Absolutely, safety is most important."

"Absolutely, I completely understand the reason for the complete criminal background check, and I will comply."

At Walt Disney World, we stress the importance of teamwork in all we do. Are you a team player?

Some are singularly focused on advancing their own agenda, goals, and career and will prioritize helping themselves before they come to the aid of others. Others prioritize the team's goals as their own, understanding that supporting, developing, and advancing their team is what truly defines their own success.Focus on the collaboration involved in teamwork. The adage, "There is no 'I' in team," should be driven home in your answer. Treating the members of their client's teams with dignity and respect and recognizing and rewarding their efforts is paramount. Keep your eye on the big picture and align your goals and values with theirs.

"I am a team player. I recognize there may be days I need to perform duties outside my usual job description to help out or spend time mentoring and coaching new employees to ensure they are fitting in with the team."

"I absolutely love being a part of a team. I play off others very well and see myself as a people person."

"Yes! Most definitely, I am a team player. I have been in supervisory positions before. It is extremely important for everyone on the team to know their importance. You are only as strong as your weakest link. Be supportive of each other. Help each other."

"Yes, I am. I like to work in a team; I firmly believe that two or more people together think better than one. Working in a team brings a broader perspective and increases problem-solving solutions."

Walt Disney World Interview Questions

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1. What accomplishment was the most difficult for you to achieve?
2. Tell me about a time you made a suggestion your manager rejected.
3. Of all the rides and attractions at Walt Disney World, which is your favorite?
4. If you could meet anyone, alive or dead, who would it be?
5. What do you do for fun?
6. What was your biggest dream as a kid?
7. What would you consider one of your strong suits?
8. Who do you like more - Mickey Mouse or Donald Duck?
9. What is your greatest weakness?
10. At Walt Disney World, we seek to hire enthusiastic and energetic individuals. How would you describe your personality?
11. Do you want to do this job for a year?
12. What made you apply for this position at Walt Disney World?
13. Under what conditions did you leave your last job?
14. Tell me about one of your career goals. How are you working towards it?
15. How do you deal with ambiguity?
16. How would you rate your communication skill level?
17. Why do you envision yourself as the best fit for this role?
18. Share with me a magical moment you experienced while at work.
19. In your opinion, what makes Walt Disney World stand out from other entertainment parks?
20. Are you willing to wear a uniform as a condition of employment?
21. Describe your ideal employer.
22. What do you anticipate are the greatest challenges of working at an amusement park? How will you overcome these?
23. Do you have any physical constraints limiting you from being on your feet for extended periods of time throughout the day?
24. Would you consider yourself a creative person?
25. How would you handle a visitor who expressed frustration over waiting in line for an extended period of time during our peak visitor hours?
26. How would you handle a guest who was trying to tell you something, but you didn't speak their language?
27. Tell me about a time you had to make something right for someone when the problem wasn’t your fault.
28. How do you stay organized?
29. How would your coworkers describe your attention to detail?
30. Give me an example of a time you went above and beyond the typical duties of your job.
31. Have you ever been asked by a fellow employee or supervisor to lie about a situation?
32. What do you look for in a boss?
33. Tell me about a time you naturally took on a leadership role without being asked. Did you enjoy being a leader? Were you happy with the outcome?
34. What would you do if a warning light came up on a ride that you were operating?
35. What would you do if you saw an unfamiliar person in Walt Disney World uniform with no ID badge?
36. Walt Disney World values the health and safety of our visitors. What would you do if a park visitor fainted after disembarking from a ride?
37. Walt Disney World is a family destination where children can sometimes become separated from their parents. If you saw a small child alone and crying, what would you do?
38. Do you feel that you are currently paid what you are worth?
39. Are you willing to submit to a full criminal background check?
40. At Walt Disney World, we stress the importance of teamwork in all we do. Are you a team player?

Walt Disney World Interview Questions

1. What accomplishment was the most difficult for you to achieve?

2. Tell me about a time you made a suggestion your manager rejected.

3. Of all the rides and attractions at Walt Disney World, which is your favorite?

4. If you could meet anyone, alive or dead, who would it be?

5. What do you do for fun?

6. What was your biggest dream as a kid?

7. What would you consider one of your strong suits?

8. Who do you like more - Mickey Mouse or Donald Duck?

9. What is your greatest weakness?

10. At Walt Disney World, we seek to hire enthusiastic and energetic individuals. How would you describe your personality?

11. Do you want to do this job for a year?

12. What made you apply for this position at Walt Disney World?

13. Under what conditions did you leave your last job?

14. Tell me about one of your career goals. How are you working towards it?

15. How do you deal with ambiguity?

16. How would you rate your communication skill level?

17. Why do you envision yourself as the best fit for this role?

18. Share with me a magical moment you experienced while at work.

19. In your opinion, what makes Walt Disney World stand out from other entertainment parks?

20. Are you willing to wear a uniform as a condition of employment?

21. Describe your ideal employer.

22. What do you anticipate are the greatest challenges of working at an amusement park? How will you overcome these?

23. Do you have any physical constraints limiting you from being on your feet for extended periods of time throughout the day?

24. Would you consider yourself a creative person?

25. How would you handle a visitor who expressed frustration over waiting in line for an extended period of time during our peak visitor hours?

26. How would you handle a guest who was trying to tell you something, but you didn't speak their language?

27. Tell me about a time you had to make something right for someone when the problem wasn’t your fault.

28. How do you stay organized?

29. How would your coworkers describe your attention to detail?

30. Give me an example of a time you went above and beyond the typical duties of your job.

31. Have you ever been asked by a fellow employee or supervisor to lie about a situation?

32. What do you look for in a boss?

33. Tell me about a time you naturally took on a leadership role without being asked. Did you enjoy being a leader? Were you happy with the outcome?

34. What would you do if a warning light came up on a ride that you were operating?

35. What would you do if you saw an unfamiliar person in Walt Disney World uniform with no ID badge?

36. Walt Disney World values the health and safety of our visitors. What would you do if a park visitor fainted after disembarking from a ride?

37. Walt Disney World is a family destination where children can sometimes become separated from their parents. If you saw a small child alone and crying, what would you do?

38. Do you feel that you are currently paid what you are worth?

39. Are you willing to submit to a full criminal background check?

40. At Walt Disney World, we stress the importance of teamwork in all we do. Are you a team player?