Due to the nature of Viridor Waste Management business and services we may ask that you complete a full background check. Are you willing to comply?

"I can fully understand why Viridor Waste Management would need to conduct background checks on all potential employees. I have a squeaky clean record and am happy to comply with any of your requests."

Many companies will ask for a background check before employing you. This due diligence could include a criminal record check, a credit check, a drivers' abstract, and education verification. The request will vary from company to company so you should always be prepared to comply with all requests. If there is a mark on your record, this is the best time to disclose that information. If you have a clean record: "I can fully understand why Viridor Waste Management would need to conduct background checks on all potential employees. I have a squeaky clean record and am happy to comply with any of your requests."

"If you have a mark on your record: "I can fully understand why Viridor Waste Management would need to conduct background checks on all potential employees. I did have a charge against me approximately six years ago for a DUI. I have gained my drivers' license back since then, but I thought I should disclose that to you ahead of time."

Where have you seen common failures or breakdowns in customer service and how would you address these issues with the clients here at Viridor Waste Management?

"In today's digital age where people are looking for results and looking for them now, time is a huge hindrance in providing excellent service to customers and I've personally witnessed timing issues and helped diagnose them for my employers. Most important is setting realistic time expectations with customers that you are able to deliver on every time. In some instances, this has been easily remedied with simple education between departments. In other instances, it has been solved through the creation and implementation of timing policies for customers."

When a consulting company like Viridor Waste Management is called, it is likely that that organization has seen some failure in the service that they have been providing to customers. In this role as a consultant, you will be asked to help diagnose the issues and help fix them for your clients. For this question, your interviewer is first seeking to see what you have seen in your career as common failures in customer service. Second, and most importantly, your interviewer is looking to hear how you would go about solving the issue with clients. Make sure to be as detailed as possible in this aspect of your answer.

"Having consulted now for five years and having worked across many industries, the most common failures in customer service stem from staff that are poorly trained and/or poorly equipped to do their job. Assessing the competency of employees is my first step when consulting a new business and based off my assessments, I can make recommendations for education and training for the staff. Often, general customer service training suffices. At times though, this training needs to be very industry or product specific and I've helped create several specific training programs for employers."

Part of our work here at Viridor Waste Management entails obtaining buy-in from clients on energy conservation. How would you sell energy conservation ideas to clients?

"As you can probably already tell from our conversations so far, I am very passionate about sustainable energy and the need for every organization and person to keep that in the front of their mind in all of their efforts. I would approach clients with statistical data that proves the positive facts that sustainability projects can achieve. I understand that the clients here at Viridor Waste Management are driven by data and I would be able to deliver that to them."

As Viridor Waste Management moves into the future, part of the work that they do will be selling companies on the need to be more energy conscious and efficient. For this question, your interviewer will be looking to hear your tactics for educating clients on the importance of sustainability in their operations. The reality is that many clients don't have energy conservation at the top of their minds and your job will be to convince them otherwise. Be sure to speak passionately about this aspect of the job.

"Being a firm believer that utilizing energy on the earth in a wise way is the right thing to do, my approach with clients here at Viridor Waste Management would be to take an educational approach that is empathetic to the environment and even their own pocketbooks. What most organizations don't realize is that while costs up front can sometimes be a little higher to implement energy savings programs, it doesn't take long for initial costs to be negated due to cost savings down the road."

What do you believe to be the number one quality that most influences the overall customer experience?

"As I've worked in customer service my entire career in retail sales and in dining, I truly believe that the best customer experience is provided by happy and engaged employees. If employees are satisfied with their work and believe in the product that they are selling, they are able to speak to customers intelligently and wisely about the product and they do it with a big smile on their face. This factor is what helps keep customers coming back time and time again."

As a consultant in the customer service arena, you will be considered to be an expert on customer experience and customer satisfaction to the clients that you work with. While this question is certainly open ended, your interviewer is looking to hear that you have passion and belief in your answer because there is indeed no right or wrong answer to this question. Be sure to prepare for your interview ahead of time and be able to speak openly and passionately about what you believe is the most important factor for a satisfied customer.

"I'm a firm believer that a positive customer experience, no matter the business or industry, comes from the basic human need of trust. Any customer of any business is inherently putting their trust in the company, the product and the associate that they are working with that the will receive a quality product and quality service. In projecting this out to those that provide customer service, there are many factors to building trust with customers. Being knowledgeable, being friendly and considering the needs of the customer are of utmost importance to gain trust. These factors are just the tip of the iceberg when it comes to building that trust."

Would you say that you are a goal oriented person on the job? Why would you say that?

"If hired for this position, one of the first things that you'll learn about me is that I am very driven to succeed in all that I do on the job. For me, personal drive definitely centers around goals and my desire to achieve them. I have the focus to set goals myself and to work towards goals that are set by my organization, my leaders or my customers and I would bring this ability with each client that I work with here at Viridor Waste Management."

Success in business consulting is most often measured in the achievement of goals for clients and for this question, your interviewer will ideally be looking to hear that you are driven by goals and that you have the ability to set them as well. In your answer, give your interviewer the sense that you are goal oriented by giving an example or two of a time where you set and worked towards a goal as part of a team effort. Explain your part in the achievement of the goals and your ability to stay focused on the end result.

"I would definitely say that I am goal oriented in the work that I do on a daily basis. In project management, I work off of both time related goals and production related goals and these really drive my daily tasks and my delegation of responsibilities to other team members. If given the opportunity to come work for Viridor Waste Management, my clients would greatly benefit from my ability to both set and achieve goals with them."

The customers here at Viridor Waste Management depend on us to be dependable on a day to day basis. If we hire you, how can we be sure that you will be a reliable employee?

"As a true team player, I know that my colleagues rely on me to be on time to work each and every day and do what it takes to get the job done before heading home. In turn, this reflects positively on customers. My personal attitude towards reliability is best reflected in a situation last year where we had several fleet vehicles break down on a cold winter afternoon. In preparation for a big day the next day, several colleagues and I volunteered to stay as long as necessary to make sure our entire fleet was up and running the next day. While this turned into a 14 hour work day, I wasn't satisfied until our work was done."

Viridor Waste Management runs their services at least five days per week and customers see a truck by their curbside at least once per week. Their dependence on your service will be recurring on a weekly basis and, in turn, Viridor Waste Management will be reliant on you to show up for work every day and be ready to perform to the best of your abilities. In your answer to this questions, try to give your own personal philosophy about being reliable while also giving an example or two that really proves your ability to be counted on in this job.

"During my career, I am very proud to say that I've only called in sick to work twice and that both of these instances were extreme cases of sickness in the stomach flu and bronchitis. I can play and work through little aches and pains and I know that my coworkers depend on me to do that, just as I expect that out of them. In this job, I know that my route would be running five days per week and it just isn't in my blood to expect someone else to pick up for me when I can't be counted on."

Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?

"Although my background is not in your precise industry, I have worked with many clients who have been in your industry. I bring excellent transferable skills that qualify me for this position. These skills include my advanced abilities in Excel, my outstanding cold-calling abilities as well as my proven background in team leadership."

There are many ways that you can be a fit for a position, even though you do not come with direct industry experience. Think about the variety of skills that you have and how those can benefit another employer, despite the industry. These are your transferable skills, and they can include sales abilities, customer service experience, and software capabilities.

"I bring many transferable skills to this position and industry. My talents and skills revolve around helping people and making companies profitable. Customer service, problem-solving, and data analysis can cross any industry, and I am a pro at all three."

What roles are you comfortable assuming in working as part of a larger team?

"I am really comfortable working in any role within a team and I think my experiences throughout my career demonstrate this well. At many times in my career, I've been the legwork of team operations and have easily taken direction on projects and been able to hit pre-established deadlines. As well, I've lead many projects and have shown my ability to lead others in a team effort and the ability to delegate tasks and set milestones for projects. If hired for this position, you can be rest assured that I have the ability to be a key team players with your clients in helping better their business."

Coming to work for a consulting business requires the ability to work as part of a larger team on the projects you will be heading. Teamwork in this setting requires versatility and your interviewer will be looking to hear that you have that versatility in your answer to this question. Many times, you will be taking the bull by the horns and leading the way. Other times, you will be the worker bee researching behind the scenes. You may be tasked with being the organizer of projects behind the scenes as well. Make sure that you highlight your ability to be flexible when working as part of a team here.

"From a very young age in my career, I've always been a natural leader in a team based environment. My excellent communication skills, honesty, critical thinking and decision making skills have proven time and time again that I can lead others in the most effective way possible. And while being a leader comes naturally to me, I can easily let others take the lead on projects."

We have a wide range of services at Viridor Waste Management. Have you ever used any of our services?

"I have not personally used your commercial services; however, I have friends who have used Viridor Waste Management for their business needs and their reviews were always positive!"

The interviewer wants to know that you are well aware of the services offered at Viridor Waste Management. Have you used them previously? Discuss with the interviewer any exposure you have had to the company. Keep your response positive and lighthearted.

"I have been a customer of Viridor Waste Management before, yes! The services I used were A, B, and C. My experience here was very comfortable, and everyone was professional. This experience is one of the reasons why I applied for this role. I want to work for a company that has high standards, and I know first hand that you do!"

What are some of the bigger energy sustainability projects that you've been a part of during your career or training?

"With my current organization, I have traveled throughout central and South America to help design and build geothermal power plants for countries in dire need of efficient and environmentally friendly electricity. These projects have put me working with people from all over the world and I've learned so much great information that I can pass forward to the clients here at Viridor Waste Management."

In looking to move to the consulting world at Viridor Waste Management, your prior experience in energy sustainability projects will prove to be an asset for the clients that you will work with. Talk in detail to your interviewer about a major project or two that you were a part of. As you speak, be sure to reiterate that this type of project would be beneficial to clients that you will work with at Viridor Waste Management.

"Solar energy has always been a passion of mine. I've had the opportunity to work with the installation of photovoltaic cells on the sides of large skyscrapers and the implementation of solar power towers in countries around the world. The power of the sun to create energy on earth is so powerful and I truly believe that our technology is just touching the surface of what we can harness. I would look forward to working with clients on new and exciting projects as we move into the future."

If you are hired for this position here at Viridor Waste Management, what do you think the biggest hurdle for you would be from the start?

"As you can see from my resume, most of my career experience is in the food industry. If fortunate enough to be hired for this position, the biggest area for learning for me would be the finance side of other industries like technology, telecommunications and healthcare. From day one, I would begin by thoroughly research the clients here at Viridor Waste Management and speaking with as many industry experts that I know through business networking. While learning the ins and outs of other industries is the biggest learning curve for me, I see it as a great opportunity for me to become more proficient and effective in the work that I'd be doing for you."

For this question, you can showcase your research that you've done on both Viridor Waste Management and the role you are interviewing for by being upfront and honest about what you feel would be the biggest learning curve for you if hired for the position and giving your plan for how you would approach this hurdle. In your answer, make sure that you highlight your skills and abilities in making a molehill out of a mountain on your way to success in this role.

"While this may sound funny to you at first, I think the biggest challenge for me from the start will be adapting to the great corporate lifestyle and culture here at Viridor Waste Management. When I saw this position being open for applicants and I did my research, I was extremely excited to hear about the flexibility and openness to the ideas of your staff members. I've been working for six years in an environment that is very opposite of an open culture for new ideas and for me personally, it will feel foreign for me to bring new ideas to the team here and have them be accepted."

What types of training and experience do you have in operating heavy equipment?

"As you can see from my application, I have worked for five years with a large regional recycling center. I have operated several large balers and received training on operating those pieces of equipment. If hired for this position, I think this experience would be very helpful in the recycling center here at Viridor Waste Management. It also bodes well for potential training I would receive on other equipment as well."

For laborer jobs with Viridor Waste Management, the ability to operate heavy machinery is a must on the job. Based on your application and resume, your interviewer may not be able to get a good sense for your direct experience and training in operating heavy equipment, so they are asking this question. Talk about the different types of experience and training you've had throughout your career while keeping an open mind to learning and mastering new pieces of equipment if necessary for this job.

"As you can see from my resume, my time working in the warehouse industry has required me to have a CDL and operate tractor-trailer combinations in our yard on a regular basis. As well, I have experience operating fork lifts, balers, shrink wrapping equipment and general warehouse lines. My diverse equipment experience would be beneficial for this job at Viridor Waste Management because I've shown an ability to learn and be flexible with heavy equipment and to learn things quickly and efficiently on the job."

Tell me why you are the right fit for Viridor Waste Management, and this position.

"I feel that I am the right fit for this company because, from what you have described, my personality, skills, and drive are what you are looking for. The challenges that come with this position are all challenges that I welcome. I am confident that this is the right fit for both of us."

A successful hire needs to feel like the right fit by both parties. Express to the interviewer that you think this position is a stable fit for your experience and your career goals.

"I am great at what I do, motivated, and I am an avid lover of your product. This mix creates a great match, in my opinion! Happy employees are more productive and; trust me, I would be thrilled to work at Viridor Waste Management."

In what ways would our clients here at Viridor Waste Management benefit from your knowledge and services?

"As you can see from my resume, I have extensive experience in risk management in the healthcare industry. Having worked with some major players in the industry, your healthcare clients would benefit the most from the experience and solutions I could help provide them. Not to leave other industries out, I think my experience in the healthcare realm will also translate nicely to your clients in other areas of the private sector."

This question is your chance to talk about the unique skills and knowledge that you would bring to Viridor Waste Management and that is exactly what your interviewer is looking to hear. In your answer, keep your focus centered on how clients of the organization will benefit from the things that you bring to their table because Viridor Waste Management is client focused in all that they do. To be effective with this answer, be sure to do your research on the clients at Viridor Waste Management and think about how your experience will be beneficial for them.

"Having worked in accounting and tax law in a few different industries during my career to this point, I also have the unique experience of creating new organizational policies and procedures in my current role. In hearing more about this role, I think this experience would be very beneficial for your clients as I would be helping advise them in their practices and creating new policy would be crucial in that process."

At Viridor Waste Management, we look to hire those who will be a long term fit. Where do you see yourself 5 years from now?

"Ideally, 5 years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."

It's impossible to know where you will be in 5 years but you need to assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for the position at Viridor Waste Management.

"5 years from now, I would like to supervise or manage a team of my own with Viridor Waste Management. I feel like I am progressing in my career at a rate that will make this a possibility."

In your point of view, what environmental issue will require the most attention in ten years?

"To me, the availability of quality water on our planet will continue to be a major issue and if desperate measures aren't taken, it will continue to worsen as we move forward. Water is one of the key elements of survival in the human race and that's why I've dedicated a lot of my effort in my career towards wastewater treatment using nanotechnology."

As you come to Viridor Waste Management to interview, your interviewer has a pretty good understanding of your skills and abilities that you'll bring to the table by looking at your past work history and speaking to references. For this question, your interviewer is looking to hear your philosophical view on what you believe is the key environmental issue in ten years. Be sure to speak openly and honestly with what you feel is the key issue and focus your answer on why you believe it is important and give some ideas with how you feel it can be monitored and fixed.

"I think to truly answer this question and all of the issues that face our field moving forward, we have to look at overpopulation of the planet and how we will deal with pollution, water and natural resource issues. Each year, global industrialization and expansion creates less and less natural areas on the globe and resources like forests are wiped out on a regular basis. There are many theories to tackling this issue and more research and education of the general public will be important."

Give an example of a time that you brought an innovation to an accounting practice for an organization. What was your motivation to do this?

"Two years ago, I led the charge for my organization to integrate all of our systems together. Of course selfishly, my intent was to positively impact our accounting department by integrating our CRM and ERP systems into our accounting system. After walking through a stringent request for proposal process where we looked at many different vendors, a new interactive system was chosen that every department in the organization could work off of. To this day, we are still seeing the benefits in sales, production and finance. While struggles certainly happened at first with implementing new systems, the small headaches were well worth the benefits we are seeing now."

With this being a pretty open ended question, your interviewer is allowing you to have the opportunity to showcase your ability to think creatively and outside the box when it comes to your accounting experience. Whether you implemented a new technology or developed new processes to work more efficiently, make sure that your interviewer walks away knowing that you are an innovator in your work.

"When I took my current position six years ago, I began leading a finance department ten people. At that time, my employees were what I considered to be jacks of all trades, but masters of none as they were all doing different accounting and finance tasks with the departments that they worked directly with. Within a couple of months as the manager, it was easy to see that different processes among my employees were causing major troubles. Immediately, I created new job descriptions and placed my staff into task specific roles within the finance department. There were struggles with staff learning to work with new departments at first, but a focused work effort for each individual made our department much more fluent and efficient for our internal and external customers."

To help determine your qualifications for this role here at Viridor Waste Management, please dive into your background in customer service. Do you have any direct experience in training others in customer service?

"As you can see from my resume, my career in customer service started in college while working toward my undergraduate degree. Working for a large call center, I learned the importance of listening to customers and solving their issues creatively. Following college, I started in retail management with a large clothing store. Since being in that role for over 12 years, not only have I spent extensive hours training staff on customer experience, handling adversity and other subjects of the like, I've also helped create and implement successful training programs in these areas. My experience there could prove to be a big asset here at Viridor Waste Management."

Consulting in customer services can vary greatly from industry to industry and organization to organization. This is no different than consulting for Viridor Waste Management. To get a better feel for your resume and your experiences, your interviewer is looking to hear about your experiences first-hand during your interview. Most importantly, to gauge your direct experience that will translate well to a consultant role, talk about your experiences in training others in sound customer service techniques and policies.

"Having spent my career in the hospitality and tourism world, customer service has always been priority number one in ensuring the happiness, safety and return of every customer for another stay. Whether it was during my time working front desk or concierge of high profile hotels or in my current role as General Manager, customers have always been my top priority. Through Hilton, I've trained in the Hilton Hospitality & Service program and am now a certified trainer for new staff. I can take that training and apply it across many industries here at Viridor Waste Management."

We value accountability at Viridor Waste Management. If a customer sent a formal complaint about an interaction with you, how would you handle it?

"I understand that Viridor Waste Management has put a lot of work into building these long-term client relationships. If one of your clients complained about my communication with them, I would take full responsibility for my actions and issue an apology. I would also be open to feedback to avoid future incidences. Rest assured, in my 15 years of employment, I have not had any clients complain to my employer about my work ethic or delivery of service."

Assure the interviewer that you are a person of integrity who will take responsibility for any shortcomings in the workplace. Briefly explain to the interviewer that you will handle Viridor Waste Management customers with great care.

"Constructive feedback is difficult to swallow at times, but it's helpful for me to remember that everyone receives constructive feedback from time to time. I will always do what is required of me to renew a client relationship."

At Viridor Waste Management, safety is a top priority in all of the work that we do. Walk me through how you prioritize safety in your work.

"Having driven professional routes for a majority of my career, safety for me starts on the road by coming to work well rested and ready to start the day attentively. I have a clean driving record and take great pride in my ability to navigate large trucks safely and efficiently. In looking to transition to the filed of trash disposal, learning how to operate the garbage trucks safely would be a top priority. I would take my initial days on the job to learn how to safely operate the packer blade and hopper parts."

In the garbage and waste industry, heavy equipment and toxic waste exposure are just the tip of the iceberg when it comes to potential safety hazards on the job. Prior to your interview, think about the particular job that you are interviewing for and pinpoint the key safety hazards. Then, during your interview, highlight our ability to be conscientious of those safety hazards and talk about the steps you take to ensure that you and others you work around remain safe while on the job.

"Having been a mechanic for four years now out of tech school, safety in the shop is something that I never take for granted. I have been trained in and utilize safe lifting techniques, wear safety equipment like gloves and safety glasses and proper fuel disposal when needed. I am proud to say that I have never experience a work related injury and I owe my focus on being safe in the shop to that."

Talk about a time that you utilized a creative solution to help with an environmental issue on the job. What resources did you use to help make the creative solution a reality?

"During my time working for the state of New Jersey, I was tasked with water cleanup projects to help save natural lakes and ponds that were subject to major pollution from nearby factories. To first help sustain life in the waterways, I researched and attending some training on biofiltration systems. With the training I underwent, I utilized a strain of cabbage in the ponds that effectively filtered and destroyed many of the VOC's in the ponds. This allowed life in the waters to thrive while we searched for more solutions on the contaminants."

As an environmental engineer/expert, being creative and innovative should be a part of your soul and DNA. For this question, your interviewer will be looking for your ability to use education and/or research to come up with a creative solution to an issue. Be sure to speak in detail about the steps you took to put a creative plan into action and don't forget to talk about final results as well.

"Last year, I worked hand in hand with mechanical and design engineers on new wind turbines that would dramatically decrease the killing of birds and bats in the areas where wind farms currently existed. I utilized my knowledge of bird flight patterns and flight control to help convince the team that vertical turbines were the best route to take. While a little more costly to produce and get up and running, the lessened effect on the local ecosystems were well worth the efforts."

Which accounting platforms are you familiar working with?

"As you can see from my resume, my experience over the past 15 years has placed me in a few different industries. With each industry has come experience working with many accounting software programs. I have worked in Infor, QuickBooks, Net Suite and Patriot Accounting over the last five years alone. While they all have their features and benefits that are catered to each industry, I've found myself able to learn systems proficiently and adapt my work to the needs of the systems. If hired here at Viridor Waste Management, you can rest assured knowing that I would pick up any systems with ease."

Coming to work for Viridor Waste Management as an accountant, your interviewer is looking to hear how fluent you are in working on the technical side of the job. Talk about your experience in working with some of the many accounting programs. No matter which programs you are familiar working with, make sure that your interviewer has the clear understanding that your readily adaptable to working on any program and that you understand the importance these platforms play in your work.

"In my current role, I work exclusively with SBS Financials Suite. I love its ability to custom create reports that are reusable over time and adaptable to be able to use with different internal customers. I also love the budgeting and electronic invoice approval features of this system. In knowing other systems like Workday and QuickBooks, I am confident in my ability to pick-up and work on just about any system quickly and efficiently."

A long-lasting career with Viridor Waste Management requires an ability to work on your feet for long periods of time. Do you see this as an issue for yourself as you pursue this position?

"Outside of work, I am a very active person that mountain bikes, hikes and takes daily walks with our golden retrievers. Being active keeps me in shape and able to perform a job like a route delivery driver here at Viridor Waste Management on a daily basis."

Whether you are interviewing for a driver, equipment operator, mechanic, sales or other administrative position with Viridor Waste Management, a majority of your business will be conducting on your feet and on the move. The ability to be mobile and function well in doing so is vital to your success in a career with Viridor Waste Management. For this question, talk about your past jobs that have involved a lot of manual work on your feet and your ability to do this with ease. As well, don't hesitate to point out your own physical fitness and making it a priority in your personal life.

"As you can see from my experience, I have a lot of route sales experience. I would say that 50% of my days were spent in a vehicle and the other 50% on my feet over the past nine years of my career. I do not see being on my feet all day as any issue as I am a very active person that plays recreational sports throughout all of the seasons. I try to stay in shape as much as possible to keep me going during the work days."

Here at Viridor Waste Management, customer service is a priority because we are in a very competitive industry. How would you handle a customer that was upset with the work you provided or the company in general?

"In my current role as a route driver in the beverage industry, I am often the whipping post for customers a I am face to face with them for a significant amount of time. I've had customers complain about price increases and products being out of stock, all when I've had no part of those decision making processes. I always take the approach of reflectively listening to the customers and ensuring them that I would make their voice heard. When needed, I would contact my sales rep or manager to pass along concerns and follow up with the customer as well. In this role, I would take that same approach while holding myself accountable for my own actions."

Depending on the potential role that you are interviewing for with Viridor Waste Management, the level of customer service that you would provide and how your provide can differ greatly. Prior to your interview, think about the role you will play with the customers of Viridor Waste Management and potential reasons they could feel their service lacked. In your answer, be sure to highlight your ability to listen attentively to the needs of the customer and do what is necessary to help fix any situation that you would face on the job. If you have experience in handling customer complaints, be sure to talk about that experience as well.

"When on a collection route, I fully understand that I am the face of the company in front of customers. I would always hold myself in the most professional manner. If a customer were to vent about their service, costs or any other complaints, I would be sure to listen to all of their concerns, answer any questions that I could and take any question I couldn't answer to someone that could within the organization. Customers want to be heard and the difference between providing a listening ear and not doing so can mean a lost customer in no time."

At Viridor Waste Management we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?

"Last year I made a recommendation for our office to incorporate a recycling program. We were going through a lot of single-use coffee pods. It bothered me how wasteful it all seemed. I presented a spreadsheet to my supervisor comparing the single-use pods vs. investing in a built-in coffee machine. The savings over two years were significant, and my boss has now presented my idea to our head office. It feels nice to be heard in the workplace, so I continue to keep my eyes out for opportunities for process improvements."

The interviewer would like to know if you are an engaged employee; offering suggestions and providing more profound thought when it comes to processing improvement in the workplace. Give an example of a time when you suggested an improvement in the workplace. It can be big or small! Did anything significant come out of your suggestion?

"I made some recommendations for change in our CRM system. The suggestions were surrounding how items received documentation and how outstanding tasks became highlighted. Our head office made the changes and a lot of people in our office commented on how much they liked the changes."

Talk about a time you had to work with a very difficult person. What was the situation and how did you handle it?

"In my current role, I have a customer that flies off the handle very easily if things don't happen just right and I learned this from my first interactions with him. In seeing this happen from the start, I have always maintained a calm demeanor when he was upset and showed empathy by asking questions about his expectations and how to fix situations for him. To this day, I expect difficulty from him when we work together and the years we've had a working relationship together have better prepared me for more clients like him in the future."

At some point in any person's career, they have to work with a colleague or customer who is extremely difficult. Rather than looking to hear the fine details as to why this person was difficult, your interviewer will be looking to gain insight into how you personally handled the situation and others like it to ensure that a sound relationship was fostered even when you faced difficult circumstances. In your answer, some key things to focus on are your ability to be tolerant, understanding and a great communicator in these situations.

"A couple of years ago, a close colleague of mine had a very abrupt turnaround in her attitude and performance on the job. She was very curt and abrasive in conversations when she was normally very talkative and friendly on the job. After noticing some concerns in her work, I approached her with an open mind and asked her what was going on to cause these things to change. I showed concern and approached her as a friend and this approach prompted her to tell me about some issues happening in her personal life. By taking this approach, rather than getting upset or even made with her, I showed her that I cared and valued her as a person and my approach helped her open up and turn her life at work back around to the positive side."

Tell me about a time when you used good judgement and logic to solve a problem.

"Just yesterday I had a customer who was upset because our sales associate would not refund a service that the customer had already used in full. She was outside of the 14 days return policy as well. I am the manager, so I stepped in to alleviate the situation. By showing the customer that I could meet her in the middle, she was able to calm down and reason with me. I did not refund her the full price; however, I offered her a $25 in service credit. I know this will cost my company mere dollars and, in the end, I had a happy customer again."

The interviewer wants to hear about a particular situation where you used good judgment to solve a work-related problem. Be sure to showcase your logic and reasoning abilities. Share a brief overview of the problem, discuss the pro/cons of each decision you could have made, and tell the interviewer why the solution you chose was the best.

"I had a customer who was unhappy with his purchase (the service in question cost over $20k). He then was unhappy with the way in which the arbitration process was heading, and although my team all said just to let him be and have him work with our Director of Operations to resolve the issue, I knew that I could lose a customer over a one time issue. I mediated the call, allowed him to air his grievances, and assured him that we would work together to solve the issue."

Viridor Waste Management Interview Questions

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1. Due to the nature of Viridor Waste Management business and services we may ask that you complete a full background check. Are you willing to comply?
2. Where have you seen common failures or breakdowns in customer service and how would you address these issues with the clients here at Viridor Waste Management?
3. Part of our work here at Viridor Waste Management entails obtaining buy-in from clients on energy conservation. How would you sell energy conservation ideas to clients?
4. What do you believe to be the number one quality that most influences the overall customer experience?
5. Would you say that you are a goal oriented person on the job? Why would you say that?
6. The customers here at Viridor Waste Management depend on us to be dependable on a day to day basis. If we hire you, how can we be sure that you will be a reliable employee?
7. Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?
8. What roles are you comfortable assuming in working as part of a larger team?
9. We have a wide range of services at Viridor Waste Management. Have you ever used any of our services?
10. What are some of the bigger energy sustainability projects that you've been a part of during your career or training?
11. If you are hired for this position here at Viridor Waste Management, what do you think the biggest hurdle for you would be from the start?
12. What types of training and experience do you have in operating heavy equipment?
13. Tell me why you are the right fit for Viridor Waste Management, and this position.
14. In what ways would our clients here at Viridor Waste Management benefit from your knowledge and services?
15. At Viridor Waste Management, we look to hire those who will be a long term fit. Where do you see yourself 5 years from now?
16. In your point of view, what environmental issue will require the most attention in ten years?
17. Give an example of a time that you brought an innovation to an accounting practice for an organization. What was your motivation to do this?
18. To help determine your qualifications for this role here at Viridor Waste Management, please dive into your background in customer service. Do you have any direct experience in training others in customer service?
19. We value accountability at Viridor Waste Management. If a customer sent a formal complaint about an interaction with you, how would you handle it?
20. At Viridor Waste Management, safety is a top priority in all of the work that we do. Walk me through how you prioritize safety in your work.
21. Talk about a time that you utilized a creative solution to help with an environmental issue on the job. What resources did you use to help make the creative solution a reality?
22. Which accounting platforms are you familiar working with?
23. A long-lasting career with Viridor Waste Management requires an ability to work on your feet for long periods of time. Do you see this as an issue for yourself as you pursue this position?
24. Here at Viridor Waste Management, customer service is a priority because we are in a very competitive industry. How would you handle a customer that was upset with the work you provided or the company in general?
25. At Viridor Waste Management we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?
26. Talk about a time you had to work with a very difficult person. What was the situation and how did you handle it?
27. Tell me about a time when you used good judgement and logic to solve a problem.

Viridor Waste Management Interview Questions

1. Due to the nature of Viridor Waste Management business and services we may ask that you complete a full background check. Are you willing to comply?

2. Where have you seen common failures or breakdowns in customer service and how would you address these issues with the clients here at Viridor Waste Management?

3. Part of our work here at Viridor Waste Management entails obtaining buy-in from clients on energy conservation. How would you sell energy conservation ideas to clients?

4. What do you believe to be the number one quality that most influences the overall customer experience?

5. Would you say that you are a goal oriented person on the job? Why would you say that?

6. The customers here at Viridor Waste Management depend on us to be dependable on a day to day basis. If we hire you, how can we be sure that you will be a reliable employee?

7. Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?

8. What roles are you comfortable assuming in working as part of a larger team?

9. We have a wide range of services at Viridor Waste Management. Have you ever used any of our services?

10. What are some of the bigger energy sustainability projects that you've been a part of during your career or training?

11. If you are hired for this position here at Viridor Waste Management, what do you think the biggest hurdle for you would be from the start?

12. What types of training and experience do you have in operating heavy equipment?

13. Tell me why you are the right fit for Viridor Waste Management, and this position.

14. In what ways would our clients here at Viridor Waste Management benefit from your knowledge and services?

15. At Viridor Waste Management, we look to hire those who will be a long term fit. Where do you see yourself 5 years from now?

16. In your point of view, what environmental issue will require the most attention in ten years?

17. Give an example of a time that you brought an innovation to an accounting practice for an organization. What was your motivation to do this?

18. To help determine your qualifications for this role here at Viridor Waste Management, please dive into your background in customer service. Do you have any direct experience in training others in customer service?

19. We value accountability at Viridor Waste Management. If a customer sent a formal complaint about an interaction with you, how would you handle it?

20. At Viridor Waste Management, safety is a top priority in all of the work that we do. Walk me through how you prioritize safety in your work.

21. Talk about a time that you utilized a creative solution to help with an environmental issue on the job. What resources did you use to help make the creative solution a reality?

22. Which accounting platforms are you familiar working with?

23. A long-lasting career with Viridor Waste Management requires an ability to work on your feet for long periods of time. Do you see this as an issue for yourself as you pursue this position?

24. Here at Viridor Waste Management, customer service is a priority because we are in a very competitive industry. How would you handle a customer that was upset with the work you provided or the company in general?

25. At Viridor Waste Management we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?

26. Talk about a time you had to work with a very difficult person. What was the situation and how did you handle it?

27. Tell me about a time when you used good judgement and logic to solve a problem.