At Universal Orlando we are considered a top-notch entertainment facility. In your opinion, what makes us stand out from others in our industry?

"Our city offers many attractions for tourists and families looking for affordable entertainment. There is a lot of competition, in a sense, but I feel that Universal Orlando stands out because you offer such a huge range of fun and entertainment options in one stop!"

It is important to research Universal Orlando, and their potential competitors, before you interview with them. Is this a tourist attraction in a city full of attractions? Of all the local entertainment options, how does Universal Orlando stand out?

"I believe you stand out from your industry competitors because you have the best online reviews and your admission prices are affordable for everyone."

Of all the rides and features within Universal Orlando, which is your favorite?

"I spent the day at Universal Orlando last weekend and I couldn't get enough of XYZ. It was so much fun and I felt that the ride time was long enough to justify the wait in line. Overall, I had a really amazing time."

The interviewer would like to know that you are familiar with the entertainment options offered at Universal Orlando. Briefly talk about your exposure to the entertainment options here and which has been your favorite.

"I have not had the chance to visit your grounds until today and cannot wait to try XYZ; although, it all looks like so much fun!"

This position will require you to be on your feet for most of the day. Are you capable of handling the physical strain?

"I am a very active person and the majority of my jobs have been physically demanding. As long as I have the appropriate footwear, I am good to go!"

Working at Universal Orlando will be challenging to you physically as much of your day will be spent walking, standing, and talking to the public. Assure the interviewer that you can handle this type of physical activity on a daily basis.

"I have a mild restriction on standing because of a knee surgery I had last year. I am physically capable of standing a few hours at a time but would make sure to rest my knee on my breaks."

At Universal Orlando we seek to hire enthusiastic and energetic individuals. How would you describe your personality?

"I would describe my personality as bubbly, positive, and high-energy. My previous co-workers would say the same about me. My current supervisor is willing to provide a great reference on my behalf as well. She often comments on my great teamwork and willingness to go above and beyond."

This is a great time to show the interviewer that your personality will fit well with the workplace culture at Universal Orlando. How would your friends, co-workers, and previous employers best describe you? Talk a bit about your personality and be sure to refer to your glowing references as well!

"I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next hire?"

Because Universal Orlando is a family attraction, there are many crowds. Children sometimes become separated from their parents. What would you do if you saw a small child who was crying and alone?

"I have worked retail in a shopping mall setting and we were always told to immediately bring the child to the closest security guard who would then bring them to the customer service kiosk. That is where most parents will go first when they notice that a child is lost. If this happened at Universal Orlando, my first instinct would be to do the same."

Universal Orlando will have clear guidelines on how to handle children who have been separated from their guardians; however, the interviewer would like to know more about your personal instinct in a situation like this.

"Can you tell me a bit about your protocol surrounding a situation like this? I would follow your company protocol to a tee in situations such as this."

At Universal Orlando we value the health and safety of our customers. What would you do if a park visitor fainted after participating on a ride?

"I am sure that Universal Orlando has strict protocols surrounding situations like this. My first instinct would be to call the on-site medics. I would not touch or move the individual to avoid causing further injury. If it was heat exhaustion, I could offer them a cold bottle of water and wait with them until the medics arrived."

Health and safety is an incredibly important factor for Universal Orlando as they want to avoid any negative reviews, or lawsuits. The interviewer is most interested in your personal instinct in a situation like this. How would you react?

"Can you tell me a bit about your protocol surrounding a situation like this? I would follow your company protocol to a tee in situations such as this."

What would you do if a warning light came up on a ride that you were running?

"If a warning light came on a ride that I was running I would be sure to shut the ride down, call a supervisor, and notify everyone in line that the ride was temporarily disabled for regular maintenance. I would not want to alarm any visitors."

At Universal Orlando you can be assured there are strict regulations surrounding rides and safety. Talk to the interviewer about your initial instinct in a situation like this. It is absolutely okay to ask the interviewer for details on the process when this happens.

"Can you tell me a bit about your protocol surrounding a situation like this? I would follow your company protocol to a tee in situations such as this."

What would you do if you saw an unfamiliar person in Universal Orlando uniform with no ID badge?

"My instinct would be to report the person immediately and not approach them directly. If I could safely snap a photo of them on my smartphone, I would do that too. Anyone posing as an employee likely has criminal intentions so a clear photo, or description of the person, would be important."

Most amusement parks have very high security for the protection of their visitors. The interviewer would like to know what your instinctive reaction would be if you were suspicious of an unauthorized person on site. It is absolutely okay to ask the interviewer how they would prefer these types of situations to be handled.

"Can you tell me a bit about your protocol surrounding a situation like this? I would follow your company protocol to a tee in situations such as this. Has this ever happened at Universal Orlando?"

At Universal Orlando you will be working around children and other vulnerable persons. We conduct a full criminal background check on all employees. Are you willing to comply?

"I am happy to comply with any form of background check that you require. My record is squeaky clean!"

Universal Orlando is very responsible when it comes to the safety of their visitors and employees. You should have no problem complying with a background check - even if you have a mark on your criminal record. Be honest and immediately disclose anything you feel the interviewer should know.If you have a clean criminal background: "I am happy to comply with any form of background check that you require. My record is squeaky clean!"

"If you do not have a clean criminal background: "I am happy to comply with any form of background check that you require. I will disclose to you that I have a DUI charge from a couple of years ago. I have no restrictions and have gained my drivers' licence back."

At Universal Orlando we have a mandatory uniform to create unity among our staff. Are you comfortable wearing a uniform?

"I have worked in positions where uniforms are required and I fully understand why some organizations prefer their employees wear them. Could you show me what the uniforms look like?"

There are many up-sides to wearing a uniform to work! For one, you don't have to decide what to wear everyday. Assure the interviewer that you are aware of the uniform standards with Universal Orlando. If you have not seen the uniforms, you can absolutely request a sneak peak before agreeing.

"Uniforms are very important in this industry so, yes, I am comfortable with this policy. I would love to see the uniforms before I fully commit, of course."

At Universal Orlando we do everything we can to reduce wait times for our rides. During peak hours, the wait times can still be up to one hour. How would you handle a customer who was really impatient and angry while waiting in line?

"I have had my fair share of customer dispute resolution from previous roles in retail and restaurants. When a customer is impatient, angry, or an overall disturbance I will politely ask them to calm their voice and have a productive conversation with me so that I can help them to achieve what they want. This generally diffuses the situation."

No matter the industry, you will always come across customers who are impatient, do not like to wait, and act as a disturbance to others. Do you have any training in customer dispute resolution? Perhaps you have handled a situation like this before? Assure the interviewer that you are capable of professionally, and maturely, handing a situation like this.

"If I cannot calm an upset customer down, I will call my supervisor or security - depending on the severity of the customers' actions. If I were the manager and could not calm the customer down, I would ask them to leave. I understand that the customer comes first; however, not at the cost of an enjoyable environment for other visitors."

What do you think might be the greatest challenges of working at an amusement park? How will you overcome these?

"I think the greatest challenges in this role will be to learn the proper operation of the rides and other equipment. I will be sure to pay keen attention during training and ask questions along the way."

The interviewer wants to know that you have a realistic understanding of the position requirements. Keep your answer simple. It is absolutely okay to ask for clarification on the role if you do not fully understand what challenges are in store for you.

"I believe the greatest challenge in this role will be the physical aspect of the position as I will be required to stand and walk around most of the day. I will get used to the additional activity after just a couple of days, I'm sure."

At Universal Orlando we stress the importance of teamwork, in all that we do. Are you a team player?

Yes! No matter where you work you need to be a team player to help a company achieve its goals, so be prepared to tell the interviewer, "Yes, I am a team player!" Expand on this by sharing your philosophy on the importance of teamwork and being a part of a team.

"I am a team player. I recognize that there may be days where I need to perform duties outside of my usual job description to help out, or I may need to spend time mentoring and coaching new employees to ensure they are fitting into the team."

What made you apply for this position with Universal Orlando?

Now is the time for you to express your enthusiasm for the company and the position that you applied for. Perhaps you are looking for a position that allows various tasks or maybe this company has a reputation for allowing career growth and continued development.

"I applied for this position because the hours of this role is exactly what I am looking for, and I really enjoy the environment here."

Why were you fired or let go from your last job?

"I was terminated from my last position due to my inability to relocate to the new location that my company was opening. It was unfortunate but I am confident that I will find the right fit again shortly. Despite my termination, I am able to provide you with strong work references."

Being terminated does not have to be an embarrassing or shameful situation. If you were terminated, be open and honest with the interviewer regarding your dismissal. Be sure to let the interviewer know that you can provide positive references despite a previous termination.

"My position was seasonal and I knew that the role would come to an end after the summer months. I am happy to provide you with strong references, regardless."

Tell me about a time that you naturally took on a leadership role without being asked. Did you enjoy being a leader? Were you happy with the outcome?

"In my current position, we break our team every day into smaller groups of 10, with one leader. Yesterday, I quickly realized that I was the most seasoned of the group and so it was natural for me to be the leader since I had the majority of the answers. I really enjoyed that aspect of the work and was complimented by my supervisor on the end result. Everyone worked well together and knew the goals of the team."

Being a leader gives us a different perspective and allows others to grow. Explain that you enjoy helping others grow, and you are the type of leader that hopes to inspire others.

"I naturally take on a leadership role every day, with our new and junior staff. I like to train others and show them the best practices to make their work life a bit easier."

"There was a time at my last job when the dishwasher stopped working. To exhibit leadership, I washed all of the dishes by hand."

Do you feel that you are currently paid what you are worth?

"I feel that my current employer pays me fairly; however, I would like to see an increase in pay with an increase in responsibilities."

Many employees will look for new work if they feel that they are underpaid and underappreciated. Talk to the interviewer about your current compensation and whether or not you feel it is fair. If you feel you are currently paid what you are worth: "I feel that my current employer pays me fairly; however, I would like to see an increase in pay with an increase in responsibilities."

"If you do not feel you are currently paid what you are worth: "I know that I am underpaid compared to my industry colleagues. My company is small and they do what they can but this is part of why I am seeking a new position."

Describe to me your ideal employer.

"My ideal employer is one that brings charisma and passion to their work. I work best with organizations who have a penchant for learning and promote their employees based on performance."

A job search isn't just a one sided hunt. You must also feel as though this is a good fit for yourself. Tell the interviewer what your ideal employer looks like. Be specific and be sure to keep the conversation positive. Avoid speaking poorly of any previous managers or organizations.

"For me, an ideal place of employment is a place of mutual respect and continued growth."

Have you ever been advised by a fellow employee or supervisor to lie about a situation?

"I have never been told to lie to a fellow employee or supervisor on the job. If I were to be asked to lie I absolutely would not do that. I am not the type of personality to be pushed around on the job. I will always be myself and keep my integrity first."

Ethical dilemmas in the workplace will come up from time to time. Assure the interviewer that you are able to handle these types of dilemmas with professionalism and poise.

"I have worked with colleagues who were dishonest and I really won't entertain the idea. I don't think that lying in the workplace is an option."

Tell me about one of your goals. How are you working towards it?

"I want to go to graduate school to become a licensed social worker. I'm excited about this job because it will give me more experience with children and family. I think that the more exposure I have to the public, the closer I am getting to achieving my goal."

If the interviewer asks you any general questions about goals, try to focus your answer on something career-oriented. The job you're interviewing for could help you achieve your goal by teaching you the skills and giving you valuable experience. Demonstrate that you are proactive and willing to take action in order to reach your goals.

"Currently, I am saving to go on a 3 month trip through Europe. Working here will help me reach my goal financially and, because this is a seasonal job, I can take my trip during the off-season."

How would your co-workers describe your attention to detail?

"My co-workers would describe my attention to detail as very strong. I can very easily point out spelling discrepancies in communication and will notice the small things. I think big-picture as well but have always had a knack for the small details."

It is always best to support your reply with a real life example. Talk to the interviewer about your level of attentiveness when it comes to details on the job.

"Attention to detail is important, especially in this industry where safety is of utmost importance. I believe that my coworkers would definitely describe me as having strong attention to detail."

Would you consider yourself a creative person?

"I do consider myself to be a creative individual. One example of this would be the telephone sales scripts that I crafted for our inside sales team. They were lively and effective, and sales increased by 23% in the first 90 days of implementation."

Talk to the interviewer about any creative interest that you have and how you have implemented that creative desire in the workplace.

"I do consider myself a creative person and it will help me in this role with Universal Orlando because I will be spending a lot of time around kids and families where you need the ability to have creative fun!"

Rate your communication skills from 1-10 with proper examples backing your given rating.

"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."

On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

"Communication is very important in the amusement park industry. I would rate my communication skills as a 7 out of 10 because there is always room for improvement. Because I am an open leader, my team will let me know if I need to clarify anything. Communication needs to run smoothly, both ways."

What accomplishment do you believe was the most difficult for you to achieve?

"In my career,so far, I feel that the most difficult accomplishment for me to achieve were the 3 back-to-back promotions in my current company. Because promotions are granted based on results, I had to put in a lot of overtime hours, and hustle, to get there."

Being able to face a challenge or difficult situation, and still gain some type of accomplishment in the end, is very satisfying. Talk to the interviewer about a time when you were able to come out on top despite being faced with an obstacle.

"At this point in my life the most challenging accomplishment was when I graduated with my degree while working full time. It took a lot of dedication and I am very proud of myself for the accomplishment."

What is your greatest weakness?

"I believe I could improve on some technical skills including Excel and PowerPoint. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"

Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you really aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our own weaknesses, so don't be afraid to share yours!

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Universal Orlando Interview Questions

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1. At Universal Orlando we are considered a top-notch entertainment facility. In your opinion, what makes us stand out from others in our industry?
2. Of all the rides and features within Universal Orlando, which is your favorite?
3. This position will require you to be on your feet for most of the day. Are you capable of handling the physical strain?
4. At Universal Orlando we seek to hire enthusiastic and energetic individuals. How would you describe your personality?
5. Because Universal Orlando is a family attraction, there are many crowds. Children sometimes become separated from their parents. What would you do if you saw a small child who was crying and alone?
6. At Universal Orlando we value the health and safety of our customers. What would you do if a park visitor fainted after participating on a ride?
7. What would you do if a warning light came up on a ride that you were running?
8. What would you do if you saw an unfamiliar person in Universal Orlando uniform with no ID badge?
9. At Universal Orlando you will be working around children and other vulnerable persons. We conduct a full criminal background check on all employees. Are you willing to comply?
10. At Universal Orlando we have a mandatory uniform to create unity among our staff. Are you comfortable wearing a uniform?
11. At Universal Orlando we do everything we can to reduce wait times for our rides. During peak hours, the wait times can still be up to one hour. How would you handle a customer who was really impatient and angry while waiting in line?
12. What do you think might be the greatest challenges of working at an amusement park? How will you overcome these?
13. At Universal Orlando we stress the importance of teamwork, in all that we do. Are you a team player?
14. What made you apply for this position with Universal Orlando?
15. Why were you fired or let go from your last job?
16. Tell me about a time that you naturally took on a leadership role without being asked. Did you enjoy being a leader? Were you happy with the outcome?
17. Do you feel that you are currently paid what you are worth?
18. Describe to me your ideal employer.
19. Have you ever been advised by a fellow employee or supervisor to lie about a situation?
20. Tell me about one of your goals. How are you working towards it?
21. How would your co-workers describe your attention to detail?
22. Would you consider yourself a creative person?
23. Rate your communication skills from 1-10 with proper examples backing your given rating.
24. What accomplishment do you believe was the most difficult for you to achieve?
25. What is your greatest weakness?

Universal Orlando Interview Questions

1. At Universal Orlando we are considered a top-notch entertainment facility. In your opinion, what makes us stand out from others in our industry?

2. Of all the rides and features within Universal Orlando, which is your favorite?

3. This position will require you to be on your feet for most of the day. Are you capable of handling the physical strain?

4. At Universal Orlando we seek to hire enthusiastic and energetic individuals. How would you describe your personality?

5. Because Universal Orlando is a family attraction, there are many crowds. Children sometimes become separated from their parents. What would you do if you saw a small child who was crying and alone?

6. At Universal Orlando we value the health and safety of our customers. What would you do if a park visitor fainted after participating on a ride?

7. What would you do if a warning light came up on a ride that you were running?

8. What would you do if you saw an unfamiliar person in Universal Orlando uniform with no ID badge?

9. At Universal Orlando you will be working around children and other vulnerable persons. We conduct a full criminal background check on all employees. Are you willing to comply?

10. At Universal Orlando we have a mandatory uniform to create unity among our staff. Are you comfortable wearing a uniform?

11. At Universal Orlando we do everything we can to reduce wait times for our rides. During peak hours, the wait times can still be up to one hour. How would you handle a customer who was really impatient and angry while waiting in line?

12. What do you think might be the greatest challenges of working at an amusement park? How will you overcome these?

13. At Universal Orlando we stress the importance of teamwork, in all that we do. Are you a team player?

14. What made you apply for this position with Universal Orlando?

15. Why were you fired or let go from your last job?

16. Tell me about a time that you naturally took on a leadership role without being asked. Did you enjoy being a leader? Were you happy with the outcome?

17. Do you feel that you are currently paid what you are worth?

18. Describe to me your ideal employer.

19. Have you ever been advised by a fellow employee or supervisor to lie about a situation?

20. Tell me about one of your goals. How are you working towards it?

21. How would your co-workers describe your attention to detail?

22. Would you consider yourself a creative person?

23. Rate your communication skills from 1-10 with proper examples backing your given rating.

24. What accomplishment do you believe was the most difficult for you to achieve?

25. What is your greatest weakness?