Would you rather work face to face with clients, or in the background in a research and analysis based role?

"I would happily put in my maximum effort wherever I could contribute. I am eager and ambitious and fully prepared to put my all in. Put me face-to-face with customers or behind the scenes, and I won't let you down. Whatever the team needs, I'm there."

Your interviewer is curious whether you are an introvert, an ambivert, or an extrovert. How you answer could indicate how adaptable you are and how well you would fit into their culture. Their website states that they are "seeking enthusiastic, flexible and motivated people who are passionate about making a difference to the lives of our customers. You'll be tech-savvy and agile, and you'll know exactly why you want to be part of the Suncorp Team. The capabilities we are looking for include customer focus, interpersonal and communication skills, problem-solving, adaptability, accountability, learning agility, and collaboration." Your interviewer is likely aware that most people are ambiverts who lean a little towards introvert or extrovert. So, when sharing what type of work you enjoy and the work environments you thrive in, make sure you also describe that you have strong interpersonal skills and thrive on collaboration.

"I am more of an analyst type and prefer to be in the background, making the numbers happen. With that said, I am still a people person and would always put my best face forward in any customer-facing situation."

"I am more of a face-to-face communicator. I thrive in customer-facing situations. I am also able to work in the background when needed."

"I believe I like to work in both positions because my personality reveals myself bubbly and engaging when talking to everyone. However, I also prefer to make critical thinking and deep analysis behind the computer as my background in Computer Software."

Do you prefer to work with clients on their business/commercial insurance needs or health/life insurance needs? Why?

"I only have some life insurance and catastrophic injury insurance experience. I am proud of the portfolio I built, but I am very interested in gaining more experience in other product and services brands as well."

Some Insurance companies focus solely on commercial/business insurance, while others work strictly on health/life insurance. Other insurance companies offer a full suite of services. Before interviewing with Suncorp Group Ltd., be sure that you understand what they offer their clients. Your answer should highlight how the company and your background are a match. Their customer website explains that they offer home and property insurance, car and vehicle, life and income, and health insurance under their portfolio of insurance brands.

"I understand that Suncorp Group Ltd. offers their clients a full suite of services. I have experience working in all types of insurance and am comfortable in most areas. If I had to choose one area of strength, I would pick commercial insurance because I have a few more years of experience in that area."

"Although I have more experience in health and life insurance, I am very eager to gain more momentum in commercial insurance. The variety and challenge would be welcome at this point in my career."

Do you consider yourself a creative thinker in the workplace, or do you prefer to follow a predetermined set of rules?

"At first, I prefer to keep my head down, soak up as much information as possible, actively listen and play everything by-the-book. I ask a lot of questions before making suggestions. I'm never presumptuous enough to think my idea has never been thought of before."

Your interviewer wants to know how you would describe yourself and whether you are aligned with the qualities they are looking for in their ideal candidates, which they define on their website as "never satisfied with how things are because we understand how things could be. We empower our people to explore every opportunity, to picture the future we want to see on the horizon and use it to inspire and guide us forward." Most organizations prefer to hire candidates who respect their code of conduct, protocol, and guidelines. But, being able to showcase your drive, propensity towards innovative collaboration, resourcefulness, and ability to think outside of the box isn't mutually exclusive. Assure the interviewer that you are an individual who can achieve both.

"In the workplace, I naturally lean towards my preference of straightforward rules and expectations. Once I am comfortable with my knowledge base, I can think outside the box. So - to answer your question - I would say I bring a healthy balance of both."

"I am most comfortable when my creativity is challenged. I like to think of new ways of working and create alternate solutions to a variety of scenarios. With that said, I am more than capable of following a predetermined set of rules."

"I consider myself a creative thinker in the workplace most of the time because I always like to think in my own structures and mindset. However, I also like to follow a pre-determined set of rules because they give me direction and guidance in areas that I am not familiar with."

When have you shown integrity at work?

"I am super honest, respectful, and have a lot of empathy for others. I always try to do the right thing and operate with transparency. I hold myself accountable for my actions and follow through on my commitments. For example, not long ago, I made a slight mistake in my work by missing a step. I studied where I went wrong and took measures to ensure I wouldn't make the mistake again. I then confessed to my mistake and let my superiors decide whether I should spend some payroll hours remedying my mistake or leave it as is. I then offered actionable steps to show I would be true to my word when I said this mistake wouldn't happen again."

Your interviewer is trying to determine how aligned your values are with theirs. Suncorp defines its sense of integrity as being "committed to building trust and doing the right thing. We are open and transparent in our dealings with our stakeholders." Take some time to consider how would you, in your own words, would define your sense of integrity and how it guides you in your work.

"In my last position, I was responsible for the cash deposit every day. There was never a discrepancy in the four years I worked there. I best show my integrity by being a consistently reliable employee."

"I show integrity at work all of the time. It's essential to consistently show excellence through integrity. In the workplace, I show integrity by keeping my promises, earning and keeping the trust of my colleagues, and avoiding all workplace gossip."

Why do you want to work for Suncorp?

"At my internship, I felt like I was just a cog in the machine. There wasn't much mentorship involved, and I never felt like I had a voice. Suncorp's culture resonated with me. I appreciate that you value every perspective and listen to every voice, idea, and opinion."

This question is aimed at determining whether you specifically saw this as a good match for you or are simply playing the numbers game and trying to land any job anywhere that matches your skills. Your interviewer ideally would prefer to hire a candidate who shares Suncorp's values and culture. They even advise you to "show genuine interest in what Suncorp does and a true desire to work for us. Your application should reflect that you have an in-depth knowledge of who we are, what we do, and how we align to your career goals."

"I want to work in an environment where diversity is celebrated, and you can bring your authentic self to work. When I looked at several companies, I felt that Suncorp's beliefs, values, and culture resonated most with me."

Where do you see yourself five years from now?

"I explored the options available through your professional development program, and what I saw there was especially appealing. There are several certifications I would like to earn over the next five years, and I could see myself growing with Suncorp and advancing my career goals in that time."

Interviewing, vetting, and hiring a new team member is an expensive and time-consuming process for any company. So your interviewer is looking to recruit those who see this as a long-term employment opportunity. They aim to gauge this by determining each candidate's career goals and aspirations and whether they've identified the career growth opportunities available at Suncorp. For example, Suncorp describes its professional development program as "focused on what you need to do to be able to succeed in our organisation, as well as in your own personal development. Technical training is provided where needed for you to perform your role." So explore the career options available, and assure your interviewer that you are eager to further your career with them and plan to stay long term.

"As you can see on my resume, I have strong tenure with my previous employers. I would love to find a long-term home where I can naturally grow. Over the next five years, I would love to be promoted within Suncorp Group Ltd. as I prove my strengths and abilities."

"In five years, I would like to see myself as part of your executive team. I would also like to see the size of my portfolio triple in value from where it is today."

"I have a plan and structure for my five-year plan which is to build a strong relationship with colleagues and coworkers, also to develop my skillsets and experience from senior positions. More importantly, I am very committed to self-development, therefore, I like to take on responsibilities while working to push myself to do that."

How would you rate your communication skills?

"I would say that I am a very engaging communicator. I take the time necessary to ensure everyone is on the same page. I am a good listener, and I can empathize and make sure everyone is on the same page and has been understood."

Suncorp emphasizes that they "take the trust our stakeholders place in us and our role in society seriously. We proactively engage with our stakeholders to understand the things that matter most and advocate for change. We are increasing the transparency of our business operations and performance, and the decisions we make." So when detailing to your interviewer how you would rate your communication skills, detail how you aim to build trust, are proactive and engaging in your communication, are transparent, and ensure that everyone is understood and on the same page.

"I rate my communication skills as a 9/10 as I am not always as clear as I would like. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."

"I will rate myself an 8 out of 10 because I value communication, but, just like most people, I have things to learn. I ensure clear communication by utilizing multiple methods of delivering messages and giving ample time for questions before implementing changes."

How do you help your clients to understand their detailed and lengthy insurance contracts?

"I would take my time to explain each point in simple terms and ensure they understood every step of the way. I would ask them if they needed me to explain any points, and would act with transparency and integrity."

Suncorp prides itself on being "honest and transparent." So, when client contracts and policies are complex and difficult for some to understand, your communication skills will be put to the test. So walk your interviewer through communicating complex subjects in simple terms without glossing over important details. Showcase how your process is guided by integrity, especially when explaining contracts and policies to your customers. Assure the interviewer that your communication skills are in line with their code of conduct and that they can trust you to preserve their reputation.

"Insurance policies and contracts can appear complicated to my clients. I will walk them through each section before they sign and use simpler terms and analogies when needed. I have often had clients comment on my ability to relay the information to them in an easy-to-understand method."

"Yes, insurance contracts can be difficult to understand! I do not want to assume that a client is struggling, so I will let them go through the contract at their own pace and then encourage questions through all steps in the process."

How do you feel we stand apart from our competitors?

"I feel that Suncorp stands apart from others due to their culture of celebrating your people for who they are. They are encouraged to bring their authentic selves to work, and their opinions and perspectives are valued. Suncorp feels far more like an agent for change than their competitors."

Your interviewer is curious to what extent you have familiarized yourself with their company and whether you have identified those elements of their work culture and environment that are aligned with your values. Many of these questions are directly aligned with the branding of their work culture and can be found on their website, such as, "We work hard to ensure that our culture is better than anywhere else. 80% of our staff recommend Suncorp to others. We're also leading the pack when it comes to innovation in our business and community." So explore online what Suncorp's staff are saying. Then, explore the employee reviews of their competitors and see how they compare. This will better prepare you for your interview and give you more confidence when delivering your answers.

"Well, from what I read online, Suncorp treats their employees well, allows for a lot more flexibility than your competitors, and trusts your employees to be self-managed in your work, which I do agree allows for greater productivity and innovation, especially when there is clear and open communication."

What do you know about the culture at Suncorp Group?

"I have researched Suncorp Group Ltd. a great deal and have found that your company maintains a strong focus on a family-based atmosphere, even through your growth mode. I appreciate that your company rewards employee dedication through career growth and educational opportunities."

Before your interview with Suncorp Group Ltd., you must do your research. This includes combing through the company website, checking for online customer reviews, going to Glassdoor.com to view any employee reviews, reading up on any recent articles or features with the company or their executives, and reading their blog. You might consider even speaking to someone who works in the company. This will add to your confidence and result in more informed responses. It will also showcase your work ethic, and suggest you are a more ideal candidate than those who spent less time preparing.

Suncorp describes its culture as "very much people-focused. We have a workforce that's highly engaged and works together to constantly improve how we do things. The customer is first here, so our people are empowered to come up with ideas and challenge the way we do work. It's a friendly, inviting, and innovative culture. If you're interested in working for Suncorp, check out our current opportunities and find the right role for you."

"Your company has an impressive industry reputation, and I would be thrilled to learn from your leadership team. In my research, I found that you are very involved in the community and put a lot of effort into developing your employees."

"Suncorp is a friendly and inviting environment that's people-focused, where everyone's voice is heard and is highly engaged, collaborative, and innovative."

How would you describe your relationship with your clients?

"I would say that my customer service interactions are always sincere, caring, and guided by integrity. I treat everyone with respect and dignity and try to make genuine connections with them."

Your interviewer aims to assess whether your brand of customer service aligns with theirs. Any candidate they hire they'll need to trust can serve as an ambassador of their brand while protecting the reputation they've earned as a company. So to answer this and other questions effectively, thoroughly familiarize yourself with their ideal form of customer service and the keywords and phrases they use.

"We are genuine, we are authentic, and have a genuine interest in delivering successful outcomes for our people, our customers, and our other stakeholders. We do this by treating our people, our customers, our community, and our other stakeholders with respect and dignity, in every interaction. Developing real connections with our customers and each other. Making employment and remuneration decisions that are fair, equitable, and based on merit. Not treating anyone less favourably, being polite and respectful to everyone we interact with, irrespective of their views."

"My customer and client relationships are best described as open and honest. I believe the more upfront and transparent you are with your clients, the more likely they are to return. I value my clients and nurture those relationships as much as possible."

"My customer and client relationships are most important to me. A happy client is a client that will help me to achieve my targets and goals. Happy clients offer referrals and give you their business because you have developed trust with them. My client relationships can best be described as valued, nurtured, and well-crafted."

How often do you take work home with you?

"I am obsessive when it comes to managing my time and preparing for my days, both in my personal and professional time. Being focused on my work-life balance helps me ensure everything is managed well and that I don't bring my personal stuff to work with me, nor do I bring my work home with me unless I am working remotely."

Although their employees may occasionally work overtime hours or take work home with them, this question is less about your adaptability and more about your ability to manage your time and maintain a healthy work-life balance. Suncorp even offers their employees several services aimed at promoting a healthy work-life balance, such as a hybrid workplace, paid flexible leave, and physical activities as well, where "you'll be able to participate for free in several sports events that Suncorp sponsors, like fun runs and corporate challenges. You can also access the health and wellbeing portal that provides advice and tips on how to live a healthy life, while safety in the workplace is always a big focus."

"I make sure to utilize my work hours very efficiently, so the only time I take my work home is when there is an extremely stringent deadline. I would say that, overall, I take my work home maybe twice per month. It's all about being diligent with your time in the office!"

"I will take my work home with me anytime a deadline is approaching. I would much rather work overtime hours than let a client down."

How do you stay on top of new trends and developments in the industry?

"I read every source I can get my hands on. I enjoy the content on Suncorp's site as well. I read about how individual premiums are impacted by a range of factors and risks and how Suncorp joined the Federal Government's Cyclone Reinsurance Pool. Great article."

Your interviewer ideally wants to recruit someone they could consider a trusted resource when serving their clients. But this doesn't just specifically pertain to the recent industry developments and trends, but also be up to date on the news Suncorp posts in their email newsletters, on their News & Features webpage, and other media resources. Talk to the interviewer about how you stay 'in the know' of any new developments within the ever-changing landscape of the insurance industry.

"I find it very exciting to research and study new trends and ideas in the Insurance marketplace. I have a few favourite blogs that I subscribe to. This way, I receive quick updates in my inbox every morning. If I find solid interest or need clarification on any topics, I will research the concept or trend further."

"To stay up to date on insurance industry trends, I subscribe to a variety of Google alerts. I am also an avid reader who follows industry influencers. With that said, I love to learn about new resources! Which are your favourite methods of staying on top of industry trends?"

In your most recent position, what was the size of your client portfolio? Was that manageable for you?

"When I was interning just out of college, I assisted with maintaining a few large portfolios. But I didn't have my own portfolio, and I haven't yet brought on many clients on my own aside from the warm leads given to me in my coaching. But, as stated in my letter of recommendation, I have many of the skills required to do so, an excellent work standard, and advanced beyond my peers. Granted the opportunity, I assure you I would put my all in."

If you are interviewing for an account manager or sales-related role with Suncorp Group Ltd., have you inquired about the size of the portfolio you are expected to manage? Disclose to the interviewer the size of your current or most recent insurance portfolio. Assure them that you can handle the volume required of you.

"With my current company, I have a portfolio of $55M, which I grew from $15M when I first started. I am comfortable with this volume but can certainly handle more if required. May I ask what the average Insurance agent's book of business looks like with Suncorp Group Ltd.?"

"My most recent portfolio was smaller than I would have liked, which is why I am seeking a new opportunity. I would prefer to have an active portfolio in the $25-30 million range."

Have you considered furthering your education to advance your career?

"Always. I am very ambitious and driven and want to be the best of the best. So I am very interested in taking advantage of all the offerings of Suncorp's digital learning hub, earning more certifications and perhaps pursuing a higher degree."

While it may not be required for all positions, some roles within Suncorp Group Ltd. may require a higher level of education. So, share the career growth opportunities you've identified at Suncorp. Talk to the interviewer about your willingness to look into higher education and your enthusiasm to explore Suncorp's digital learning hub, which offers a comprehensive suite of online learning content that can be accessed 24/7 as part of Suncorp's ongoing commitment to our people's personal and professional development.

"Combining global learning platforms Cognita and Skillsoft, our custom-created hub delivers a diverse range of topics, available to all; from globally recognised certifications and specialist career path support to leading wellness and personal development resources that encourage self-development and preparedness for the future. Comprising over 4,000 microlearning courses, 70 certifications, over 19,400 ebooks, and 1,200 audiobooks, individuals can fully personalise their topic preferences and learning experiences, encouraging a hands-on approach to self-development and professional fulfilment."

"I currently have a bachelor's degree in Business Administration and have considered completing my MBA through online coursework on the weekends and evenings. If a Master's Degree is required to reach particular levels with Suncorp Group Ltd, then I am happy to do so."

"I am always open to additional training and coursework. Since I already have my MBA, I would not return to full-time studies; however, if there is a course you recommend, I would be happy to attend."

Tell me about your education and how it prepared you for a career with Suncorp Group.

"I graduated with honours and was recruited as an intern at TML Limited. In that short time, I learned nearly as much valuable on-the-job experience as my four years at university. I also continually take advantage of every learning opportunity available to me. Whether it's seminars, talks, webinars, or an article in my news feed."

The interviewer would like to know that the knowledge you gained during your post-secondary studies will be applied if you are hired. Assure the interviewer that you have gained transferable knowledge and are prepared to apply that knowledge.

"All of the valuable knowledge I gained from my Bachelor of Business Administration Degree will be applied to my work with Suncorp Group Ltd. My University experience was a positive one. I was able to apply myself wholeheartedly and graduate top of my class. In addition to the knowledge gained, I also developed strong organizational skills and a keen ability to multitask; additional skills that I look forward to bringing to Suncorp Group Ltd.."

"Although I do not bring industry-specific post-secondary education, I have completed some coursework that would be transferable to this role with Suncorp Group. These courses include business administration, portfolio management, and organizational behaviour."

"Along my study path, I have gained quite a significant amount of profound knowledge from the university I attended. It trained me to learn many useful skills such as communication, leadership, and perseverance. These skills had taught me to overcome challenges and achieve goals during that time. Now I can apply those in Suncorp Group as well as be ready to learn more experience."

Tell me about an error or mistake you made on the job.

"One of my supervisors asked that I turn in a sensitive report by the end of the day. I over-committed, taking on too many tasks that day. I was trying to please and show off my ambition, but I lacked realistic time management skills at the time and struggled to complete them by the end of my shift. So, I stayed late to get it all done. But that supervisor left for the day, and I wanted to deliver it to them. I wasn't sure if I should just leave it on their desk or not. Then, another supervisor, who was quite new, told me to just give it to them, and they'd pass it along. I agreed. The next day, the first supervisor asked where the report was, and I told them I gave it to the other supervisor. Only then did I learn that the other supervisor just left for vacation. They were unreachable, and no one could find the report. I ended up having to reconstruct the report. I didn't have to start from scratch, but it added another hour and a half of work, and it was not submitted on time. Now, I take extra measures to ensure everything is more thoroughly communicated, that my time management is more realistic and that I proactively take responsibility for my actions and think through all scenarios more thoroughly."

Your interviewer wants to know if you learn from your mistakes and take measures to not repeat them. They are also curious about whether your mistake was the result of taking unnecessary risks and how you assess risks when you take them. This question is directly tied to their work culture, where they say, "We strive to be our best. Acknowledging we will not always get it right and have a tolerance for failures or missteps that fall within our risk appetite. Learning from our mistakes and taking prompt action to resolve them and ensure the same issues aren't repeated for other customers. Always seeking better ways to do things, to create brilliant outcomes for our customers and each other."

When answering this question, relay a mistake you made, which you learned from and took ownership of. Avoid any examples that cost the company, compromised their assets, or would otherwise reflect upon you poorly, and suggest you could potentially be a liability. Instead, showcase how you learned from your mistake, recognized it as a learning opportunity, and furthered your development.

"I recall one instance where I misread an email from one of my subordinates. The punctuation was incorrect, and I read it in a dire tone rather than a positive one, as it was intended. After a tense conversation, the employee clarified her intention, and I was mistaken. She and I agreed to exercise verbal communication regularly to avoid a similar situation from happening again."

"A manager once texted me about a client who was not happy with the results of my work. I made the mistake of taking it personally instead of objectifying the situation. But at the time, I was upset because I felt that the conversation would have been better delivered to me in person. The next day, I approached the manager and requested that future communication be conducted in person versus text message. I did apologize for my initially defensive reaction."

How do you respond to feedback?

"Outwardly, I always allow myself time to process the feedback. I explain that I will think about it and thank them for offering their feedback. Then, I do just that and take the time necessary to find the value in what was offered. This also allows me to sort through any emotions the feedback may have caused."

Receiving feedback from a manager or supervisor can be tough for many. The aim is to objectify the feedback, examine it situationally, and extrapolate how the feedback can be used to your advantage. Those who proactively seek feedback and focus on their professional development with the determination to advance exhibit greater emotional intelligence and drive. However, when unsolicited feedback comes your way, you can't always predict what may be said or how you might feel in response. The goal here is to showcase how you've learned to respond with emotional maturity.

Suncorp emphasizes placing value on getting "better every day. To us, performance is more than just getting the job done. It's about questioning how the job could be done better and not being afraid to fail in the pursuit of improvement. We listen and welcome feedback. We empower our people to explore every opportunity and aspire for the future we want to see."

"Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. If it catches me by surprise, I usually ask if they can clarify or explain. I want to grow and improve, so the more specific my supervisor can be, the more helpful it is."

"I love receiving feedback from my employer because the feedback allows me to understand where I need to improve."

Do you think honesty is always the best policy?

"That depends on how you define the word honesty. Even the truth can be weaponized or shared with ill will. I would say that I have a lot of integrity and always try to do the right thing. I am thoughtful, considerate, and forthcoming when it is wise to do so and not misplaced."

Honesty is more about behaviour and intentions than telling the truth. This question is centred around your sense of ethics and integrity. Every company has their own brand of ethical conduct, and most companies publish their code of conduct online. So read through Suncorp's code of conduct, where they say, "We are committed to always doing the right thing, by conducting ourselves honestly and fairly in all situations." And as Suncorp CEO Steve Johnston says, "Doing the right thing, being courageous, caring for others... We're all striving to make a difference here at Suncorp, to do better for our customers, our people and our communities, every day."

"Sometimes full disclosure can damage someone's self-esteem, and reality isn't always best expressed in full and can be self-indulgent based on the person's intention. In those instances, honesty isn't always the best policy."

"I feel that honesty is the best policy so long as the honest comment does not come with the intention of being hurtful."

Since beginning your career, what do you feel has most significantly impacted the industry?

"Other than extreme weather events, similarly covered on Suncorp's news page, such as cyclones and floods, and creating greener and more sustainable energy sources to curb global climate change, I would say some recent medical breakthroughs are impacting the health insurance industry."

When discussing with your interviewer your thoughts on the hot topics on changes within the Insurance industry, familiarise yourself with those covered on their news and media page, such as how New Zealand and Australia "are confronted by more severe weather including heavy rain and gale-force winds off the back of ex-Cyclone Gabrielle." This is a perfect opportunity to showcase how prepared you are for your interview while aligning your thoughts and perspectives with theirs. This will not only help you strike up some conversation with your interviewer; it will make you a more memorable candidate. Maintain a positive and conversational tone as opposed to coming across as heavily opinionated.

"The biggest change that I have seen in the Insurance industry since my start in 1999 has to do with technology. There are so many great mobile trends now, including apps that make information simple and easy to access. It's been incredible to see."

"I would say that the most significant change to the insurance industry since I joined the industry has been technology and the changes that come with it. The industry has become more competitive because of it. With that said, I encourage the competition because it keeps most people in the industry honest and encourages us all to try harder for our clients."

What global concerns have most affected the Insurance industry?

"I feel that extreme weather conditions due to global climate change are a major focus of the insurance industry. Such as how a good deal of insurance companies have stopped offering home insurance in some geographical locations because it is not economically viable or sustainable in such markets."

The interviewer asks this question to determine your experience level and comfort in discussing broader topics that affect your profession and industry. Your thoughts on such delicate topics and how diplomatic you are in communicating those thoughts will give them a better sense of how well you will cover such topics with their clients. So study the keywords and phrases Suncorp uses to help navigate the nuance of covering such topics. For example, Suncorp describes its purpose as "building futures and protecting what matters. Responding to changing market conditions, technological disruption and demographic shifts impacting the workforce. Embracing new opportunities to attract and retain high calibre talent with a range of skills, experience and creativity."

"I feel that globalization has forced many companies to be creative and flexible regarding their business insurance needs. Namely, companies that now have international offices hire offshore employees and participate in global trade. It has caused the Insurance industry to think outside of the box and has, in my opinion, created some very thought-provoking challenges."

"I think that innovation, ESGs, and diversity have made the insurance industry more competitive, thus, creating a greater need for good reviews and customer satisfaction. Customers are better educated, and that holds the entire industry more accountable."

Do you feel performance should be rewarded over experience?

"Well, this is an interesting question. Now, I feel that these two are not always mutually exclusive. If someone is keeping a seat at the table warm, and putting in the bare minimum, barely meeting their responsibilities according to the job description, then perhaps that shouldn't necessarily be rewarded. Now, I consider myself a top performer, a collaborator, and aligned with Suncorp's values. I feel that should be rewarded. However, I'd be curious to learn how the supervisor overseeing this position would define a toper performer and what their standard is."

This direct question will help your interviewer determine if your feelings on whether you should be paid based on tenure or results align with the pay and incentive programs they have in place. Suncorp says on its website that they offer "pay increases and bonuses for top performers." The interviewer wants to know whether you feel you are a top performer by their standards and how you will substantiate your professional worth when discussing your desired pay rate. If you feel you should be compensated over time for your contributions and for doing a good job but maybe not meeting their definition of a top performer, they might wonder whether their company is the right fit for you.

"I feel that employees should be paid and rewarded based on their performance. A new employee would be greatly motivated through being rewarded for performance, and it encourages healthy competition with tenured employees."

"I feel both performance and experience should be equally rewarded and weighted."

What certifications or licenses have you obtained?

"I have yet to earn many of the certifications I seek, but I have a highly developed career plan that lays out each stage over the next five years and all the certifications I hope to earn in that time. One of the things that attracted me to this role was the opportunities to earn some of those certifications in-house."

This is another question aimed at determining whether you are interested in building a long-term professional relationship with Suncorp and whether their career advancement and educational opportunities motivated you to pursue this position. This falls under, what they call, their guiding purpose: "Why you'll love working with us: The Suncorp Group family provide our people with every opportunity to grow their career, to build futures and protect what matters. We've made a commitment, built on trust, empowerment, and flexibility. We're excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon." Talk to your interviewer about any additional certifications you hold and those you are interested in pursuing and how Suncorp can help you get there.

"In 2009, I completed my Certificate in General Insurance through the Insurance Institute of America (IIA). I am currently completing my Associate in Insurance Services (AIS) certificate. Are there any other certificates or licenses required to work in this role?"

"I just recently completed the Insurance Claims Training Course through FEMA. Are there any courses that you suggest I take immediately? I want to be well prepared for career growth at Suncorp Group."

"Yes, I have obtained car insurance and when I was a kid my parents also bought life insurance for myself."

What type of work environment allows you to be most productive?

"I do well working in a more organic, informal workspace, whether remotely at home, in a shared workspace, or at a coffee shop. This is one of the things I love about Suncorp's work model: you won't necessarily work at the same desk every day, and you can get up and roam about and just focus on the job, with greater freedom to be innovative. Love it!"

Suncorp states they have "relaxed corporate environments with open spaces and great technology. We operate in a 'Smart Environment' which means you don't necessarily sit at the same desk every day. We have a workforce that's highly engaged and works together to constantly improve how we do things. Our people are empowered to come up with ideas and challenge the way we do work. It's a friendly, inviting and innovative culture. Our culture is very much people-focused. If you're interested in working for Suncorp, check out our current opportunities and find the right role for you." Discuss your preferences with the interviewer, aligning their environment with what works for you.

It's one thing to say that you want to work for a company because their work environment is aligned with what you are looking for. But this question is more about walking the walk and offering specifics. When answering this question, showcase your familiarity with their work environment and culture, and share those specific aspects in which you have successfully proven you are more productive working.

"I understand that your work environment is very collaborative. I come from a similar environment and found that I could be very productive when there was the "

"I work well in a high-pressure, demanding environment that requires you to work smart and make your mark."

What causes you to feel dissatisfied on the job?

"I have no issue with working in a salaried role and am no stranger to working in a high-paced environment. But I am not cut out for working relentlessly long hours under somewhat abusive conditions. I read stories about major innovative companies, such as X, where innovative employees are used up and tossed away after working 80 hours a week. I prefer to innovate at a sustainable pace. But even the most innovative superior renewable battery needs time to recharge."

This question aims to determine what might cause you to burn out on the job more quickly. Suncorp prides itself on offering what they feel is a great culture and working environment for its ideal candidates, with such statements as "Working at Suncorp means living our purpose, to build futures and protect what matters, for our customers, our communities and each other. We support our people to grow their own future, backed by a culture of continuous improvement, empowerment and flexibility. We believe in Chasing the Sun, pursuing your passions, fulfilling your potential and getting closer to the future you want to see." Yet, they are likely aware it is not ideal for everyone. So this is another question aimed at helping your interviewer determine whether you are a good match and fit the mould of their ideal candidates, and are ambitious, capable of 'chasing the sun' and keeping up with their pace.

"I can feel dissatisfaction on the job when I am not feeling heard or when there is not mutual respect among the team members. I work best in more harmonious situations with little drama or gossip."

"I have felt dissatisfied when I feel underpaid and overworked. I don't mind working hard, but I don't like to feel as though I'm being taken advantage of."

How do you like to be recognized for your accomplishments?

"I think it would be by entrusting me with more opportunities to learn, contribute, take the lead, and grow and publicly recognising me for being a top performer with our teams."

Your interviewer needs to delve deeper and determine if you are a strong candidate to experience enduring job satisfaction and less likely to burn out. They have a vested interest in learning how they can keep you satisfied and motivated. Suncorp advertises that they offer "a peer-nominated employee recognition program to recognise and celebrate outstanding individuals and teams for their contribution to creating a better today." Some prefer greater opportunities to advance their careers or new responsibilities. Others might prefer employee recognition. Share how they can recognise you for your contributions in a way you would find rewarding.

"I am very much an over-achiever and find that the best way to recognize me for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward is knowing that my hard work is being noticed."

"I do not particularly love public recognition, so I would say that the best way to recognize me for my accomplishments would be increased responsibilities and continued autonomy."

What leadership qualities do you possess?

"I am good at setting goals and going after them, whether for myself, my career goals, or my teams. I'd also say that I can look at everything as a learning opportunity, especially my setbacks. Try and try again without repeating the same mistakes. As a leader, I am also very supportive of my team and promote their strengths wherever I can. I also lend advice, especially to those less experienced, and try to mentor them whenever I can."

Your interviewer is curious to learn more about your leadership potential and whether your brand of leadership aligns with theirs, even if your job title does not include formal leadership responsibilities. Talk about a time when you took the lead, whether asked or not, formally or informally, or even when you took the lead in your career. Examine their brand of leadership, such as how they offer leadership advice in one of their blogs, and determine how your approach aligns with theirs: "Set some goals for yourself and don't be afraid to go after what you want. Development planning may seem like a chore, but make it work for you. If things don't work out, then that provides a good learning opportunity to improve for next time. One of the good things about working at Suncorp is that it is very supportive of promoting and developing people internally, so I encourage Suncorp employees to have the conversation with their leader!"

"I feel that I am good at motivating a team. Last year, I motivated my sales team every day, and we ended up being the top sales team in the company for the year!"

"I think it is important for a good leader to be someone who people naturally want to follow, who has exceptional interpersonal skills, strong relationship building skills, takes ownership for the team's errors and mistakes, excels at motivating others, provides kudos to their team, knows how to select and hire the right people to join the team, and has a vision for the future. I feel that I am good at all of these, especially at motivating my teams. Last year, I motivated my sales team every day, and we ended up being the top sales team in the company for the year!"

When have you had to think quickly in response to sudden change?

"Not long ago, we were compiling all of our fourth quarter reports, and everyone was racing to meet the deadline when a massive wind storm came in and knocked out the power. Luckily everything was on autosave and backed up, but everything was in-house. Our supervisors panicked, and our head manager was out of town. So, I got in my pickup truck, drove a couple of miles home, loaded my backup generator into the bed of my truck and filled a few cans of gas, got it hooked up at the office, and restored power. Pretty soon, everything was up and running again, and we got it all done in time. A lot of people patted me on the back for my problem-solving, which was nice. But I was most proud of my ability to keep a cool head when our superiors and coworkers were all in a panic. That kind of attitude can be contagious, yet I was centred and remained unaffected by it."

Sudden changes and a need to shift priorities occur in the workplace from time to time. As Suncorp's New Zealand CEO, Paul Smeaton, once said, "Resilience and problem-solving are in our DNA, and we are world leaders because of this. The question is, how do we enable even greater success?" So assure your interviewer that you are capable of responding quickly and professionally to sudden changes in the workplace, that you react with emotional intelligence, and that you are resourceful and able to think outside of the box when the need arises.

"I can think quickly on the job and respond well to sudden change. Last week I was asked to tweak a presentation with just 30 minutes' notice. The changes were significant, but luckily, I work well under pressure. The presentation went well, and our clients were very happy."

"The insurance industry can be quite volatile, so I would suggest that I think quickly in response to change, multiple times per day. When I need to pivot quickly, I do so in a safe and calculated way that can benefit all parties."

What are your salary expectations?

"When you hire me, you not only get a top performer with a lot of leadership potential but also someone who enhances the performances of every member of our teams. I work smart, have a great attitude, raise morale and set the pace of our teams. I have also been offered a 20% pay increase to stay on in my current job, but taking a position that isn't congruent with my career goals. But I feel like the opportunities and the environment at Suncorp are more of a good fit."

Outside of your job description, examine some of the statements here where Suncorp details the frequency of their performance reviews and pay increases: "It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. We have half and full-year performance reviews with pay increases and bonuses for top performers. It's important to us that our people lead a fulfilling career, but it's the added extras outside of the workplace that can make all the difference. Suncorp offers a range of Group-wide benefits and supporting resources to help you people get the most out of your work with us. You'll be exposed to a broad range of businesses, locations and experienced professionals. We have great workspaces that you'll want to visit as well as flexible work practices, including work-from-home arrangements. For other benefits, check out our Group Benefits page on our Careers site for more information."

Justifying your salary expectations is the same as justifying your professional worth. In other words, detailing how what they pay you justifies what they have to gain from hiring you. There are several ways to justify your professional worth. Start by delivering a strong interview where you deliver every answer to each question with informed confidence. Showcasing how well prepared you are for your interview reveals your work ethic. Also, reveal, with discerning transparency, what you currently earn, your projected earnings, and any other incentives offered to you to not leave your current job. Examine how the benefits you receive compare to what they offer and any other aspects that lower your cost of living. Study their website, the job posting, and meditate on how to approach this without offering a firm number. Instead, firmly share what you have been valued for and what they have to gain from hiring you.

"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

"I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides the opportunity for growth."

Have you ever worked in a cross-functional environment?

"Well, this would be my first job out of college, so not necessarily. But I am very team-oriented and friends with everyone, so I don't feel like this would be an issue. I am collaborative by nature and look forward to working with and learning from anyone and everyone."

If you work for a larger company, you may have been asked to work on a project with teams from another department. Your ability to work with cross-functional teams will be a big asset to your potential employer, especially if they are a larger organization. As Suncorp advertises on its careers page, "We're very friendly and sociable within and across teams and locations." Share any challenges, what you learned from each experience, and how you view every team under the same roof as subgroups of the team at large.

"I am regularly exposed to cross-functional teamwork in my current position. I believe when expectations are communicated clearly from the beginning, a cross-functional team project can be very successful. I go into these types of projects with the understanding that everyone has their own strengths and limitations based on their expertise and job function."

"I have worked in a cross-functional setting for many years, primarily with the HR department and the Accounting department. Clear communication is key when collaborating with different teams. Clarity in expectations is of huge importance."

Suncorp Group Interview Questions

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1. Would you rather work face to face with clients, or in the background in a research and analysis based role?
2. Do you prefer to work with clients on their business/commercial insurance needs or health/life insurance needs? Why?
3. Do you consider yourself a creative thinker in the workplace, or do you prefer to follow a predetermined set of rules?
4. When have you shown integrity at work?
5. Why do you want to work for Suncorp?
6. Where do you see yourself five years from now?
7. How would you rate your communication skills?
8. How do you help your clients to understand their detailed and lengthy insurance contracts?
9. How do you feel we stand apart from our competitors?
10. What do you know about the culture at Suncorp Group?
11. How would you describe your relationship with your clients?
12. How often do you take work home with you?
13. How do you stay on top of new trends and developments in the industry?
14. In your most recent position, what was the size of your client portfolio? Was that manageable for you?
15. Have you considered furthering your education to advance your career?
16. Tell me about your education and how it prepared you for a career with Suncorp Group.
17. Tell me about an error or mistake you made on the job.
18. How do you respond to feedback?
19. Do you think honesty is always the best policy?
20. Since beginning your career, what do you feel has most significantly impacted the industry?
21. What global concerns have most affected the Insurance industry?
22. Do you feel performance should be rewarded over experience?
23. What certifications or licenses have you obtained?
24. What type of work environment allows you to be most productive?
25. What causes you to feel dissatisfied on the job?
26. How do you like to be recognized for your accomplishments?
27. What leadership qualities do you possess?
28. When have you had to think quickly in response to sudden change?
29. What are your salary expectations?
30. Have you ever worked in a cross-functional environment?

Suncorp Group Interview Questions

1. Would you rather work face to face with clients, or in the background in a research and analysis based role?

2. Do you prefer to work with clients on their business/commercial insurance needs or health/life insurance needs? Why?

3. Do you consider yourself a creative thinker in the workplace, or do you prefer to follow a predetermined set of rules?

4. When have you shown integrity at work?

5. Why do you want to work for Suncorp?

6. Where do you see yourself five years from now?

7. How would you rate your communication skills?

8. How do you help your clients to understand their detailed and lengthy insurance contracts?

9. How do you feel we stand apart from our competitors?

10. What do you know about the culture at Suncorp Group?

11. How would you describe your relationship with your clients?

12. How often do you take work home with you?

13. How do you stay on top of new trends and developments in the industry?

14. In your most recent position, what was the size of your client portfolio? Was that manageable for you?

15. Have you considered furthering your education to advance your career?

16. Tell me about your education and how it prepared you for a career with Suncorp Group.

17. Tell me about an error or mistake you made on the job.

18. How do you respond to feedback?

19. Do you think honesty is always the best policy?

20. Since beginning your career, what do you feel has most significantly impacted the industry?

21. What global concerns have most affected the Insurance industry?

22. Do you feel performance should be rewarded over experience?

23. What certifications or licenses have you obtained?

24. What type of work environment allows you to be most productive?

25. What causes you to feel dissatisfied on the job?

26. How do you like to be recognized for your accomplishments?

27. What leadership qualities do you possess?

28. When have you had to think quickly in response to sudden change?

29. What are your salary expectations?

30. Have you ever worked in a cross-functional environment?