When have you been asked to perform a function or complete a task in which you had little or no experience?

"When my manager went on unexpected medical leave for three months last year, I was asked to step into her position in the interim. I knew the basics but was certainly not trained on the specifics of the role. I took it on successfully by leaning on my team, reading a lot of company manuals, and asking many questions. Once my manager returned, she was very pleased with my progress, and I received a promotion."

At some point in any person's career, they've been asked to complete a task outside their comfort zone. This is especially true for a new staff member joining a new organization. Your interviewer at Quest Diagnostics needs to know that you would be cautious before jumping into something you were unfamiliar with and take the time to ask questions and be trained properly.

Before your interview, think back to a time you were asked to take on a task or a role that you felt was over your experience level, and describe how you dealt with the situation. If it was a situation where you could jump in with both feet and get your hands dirty, explain the situation and why it allowed you to do so. If bigger things were at stake and you had to seek help, carefully describe why and the action you took. In the end, be sure to discuss the outcome and what you learned.

"At times, I will be asked to perform tasks in our computer system that I am not completely familiar with. When this happens, I will not ask for help right away. Rather, I will search for the answer in our manuals or online. I am comfortable taking on new tasks and enjoy learning new skills."

"In my previous role, while working in the hospital, my supervisor had asked me to cover the microbiology department due to a colleague calling in sick. Although I was being trained for this department, I had only trained for two days and still needed more training. Nonetheless, I jumped in to help and told myself I could rely on my team with any questions and I followed manuals. At the end of my shift, my supervisor was blown away at how fast I caught on and congratulated me for also being dependable."

In the lab industry, problems arise frequently. When a major problem arises in your work, what is your first reaction?

"When a major problem arises, my first instinct is to take a step back and absorb what just happened. I like to gather my thoughts, make an action plan, and make sure I communicate with anyone that needs to be kept abreast of the situation."

The interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react will significantly determine how you will fit with their existing team.

Perhaps your computer crashes, and you realize you may have just lost all of your hard work. Or maybe you are facing a staffing shortage like many other clinical labs. Demonstrate to the interviewer that you take a methodical approach to problem-solving rather than reacting impulsively when a problem occurs.

"I have taught myself to become much calmer with my first reactions when problems arise. Now, I will step back and review my options for solving the problem rather than allow myself to become frustrated."

"I practice mindfulness in my day-to-day life, I know that when major problems arise it is best to take a deep breath, gather my thoughts, and make a plan of attack while making sure I communicate with others about the situation."

Tell me about your greatest work-related accomplishment.

"The greatest accomplishment in my career was graduating college as an honors student while working full time in a related field. I was at the top of my class and working full time. This success showed me that I could dedicate myself to my career and reach the goals that I set for myself. It felt great to accomplish so much and receive recognition for my dedication."

Talking about your most significant accomplishment will give the interviewer a definite idea of where you will place your values as an employee at Quest Diagnostics. It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future.

It is okay to brag a little bit when answering this question. Show that you are proud of yourself and your career accomplishments. Think about this before your interview, and come prepared to discuss why this was a big accomplishment and the blood, sweat, and tears you poured into it.

"I have many accomplishments throughout my career that make me proud. My proudest was being voted and recognized by my peers at my current employer as the Innovator of the Year for leading the development of new lab standards guidelines for our team. I took it upon myself to organize a team of individuals to work with and lead them to success, and it felt great to be recognized and rewarded."

"My best work-related achievement is in my past role I trained many new phlebotomists due to my strong skill set, honesty, and patience. As a result of my help and guidance, they became highly productive and learned quickly while keeping integrity in their work. I felt proud and satisfied that my supervisor could count on me to be relied on and trusted to carry on such responsibility."

When have you had to adapt to a major change in the workplace?

"In my current role, there is a lot of staff turnover on our management team. I have had to adapt to three new managers in the past four years. It is not the ideal situation for a group of lab staff, but I have always managed the change with a positive attitude and being an open communicator with every new leader."

The ability to adapt to change in the clinical laboratory setting is an essential skill to possess because change is inevitable at Quest Diagnostics. Your interviewer would like to know about a time you were required to adapt to change in the workplace and wants to hear how you saw that change as a positive thing and adapted with a positive attitude.

Talk to the interviewer about a time you had to adjust to changes on the job. Speak positively and confidently when discussing the change and how you handled it. If you were a positive influence on other colleagues, this is a great point that your interviewer would love to hear!

"I would have to say quite often throughout my career. New equipment in the lab can certainly throw a wrench in work processes, and I've witnessed way too many colleagues buck change because it threw off their work processes. I take the opposite approach and view changes as necessary for improvement. I always take the time to research and learn about new lab equipment, so I know their features and benefits and can hit the ground running when it arrives."

"In my past role, working during COVID was tough, and had to deal with major changes constantly. We had many phlebotomists quit their jobs and as a result, had to deal with schedule changes, working extra days, and also taking on extra work. It is not an ideal situation but I handle that change with a positive attitude and take pride that I can handle whatever comes my way."

Think about a difficult manager or coworker you've had throughout your career. How did you successfully interact with this person?

"I once worked for a director who was very difficult in meetings. He did not interact politely with others. I took it upon myself to help this person interact better with our team and stakeholders. When he would bark orders, I would reiterate what he was trying to say to the group more professionally. It was a subtle approach, and I did so with total respect and patience. It took some time to see change, but soon he learned to communicate in a way that made people want to collaborate with him."

At Quest Diagnostics, teamwork is essential in meeting the needs of patients, physicians, and healthcare facilities and also helps drive innovation into the future. Fully knowing that all team members won't be naturally cohesive, your interviewer poses this question to hear how you successfully handle colleagues that don't mesh with your personality.

Tell the interviewer about a specific time you encountered a challenging boss or co-worker and successfully communicated with them and maintained a great working relationship. Outline the situation, describe why it was vital that you communicated successfully with this person, and explain the actions you took to build a healthy relationship with the individual. Your interviewer wants to see evidence that you can interact professionally and constructively with others, even if they have a challenging personality or work style.

"In my current position, one of my senior colleagues is very cold and 'matter-of-fact' in his approach. I have worked for over ten years in the clinical lab setting and have witnessed a large variety of personalities. However, I am a warm person by nature and found it challenging to connect with this particular person. As the team lead, I needed to adapt because we collaborated on tasks nearly every day. I changed my approach with this person by sticking solely to the facts in meetings and always presenting data versus opinions. In the end, it wasn't the most profound relationship I've had in my career, but we've made it work for us and get along well enough to do our jobs and deliver reliable performance."

"in my current position, one of my colleagues dislikes doing tasks that have to be done and tends to leave for others to do. One of my core values is fairness and I knew I needed to approach this in a professional manner. I took it upon myself to approach him in a calm and respectful way and explained how we should split the tasks evenly and that if he needed help I was available. With time he noticed my efforts and learned to be fair himself in his work."

Rate your communication skills from 1-10 with proper examples backing your rating.

"I rate my communication skills as a 9/10 as I am not always as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."

Communication is one of the keys to success when working at Quest Diagnostics. In proposing this question, your interviewer wants to hear your honest assessment of the communication skills you would bring to their team.

On a scale of 1-10, honestly rate how skilled you are in communication. Highlight your communication skills and explain why you chose that particular rating for yourself.

"I will rate myself an 8.5 because I consider myself a strong communicator. It is the foundation of all success in the laboratory setting. I always strive to be a better communicator, so I leave the rest of the scale as an aspirational measure."

"I rate my communication skills an 8.5. Although sometimes my communication might not be clear, I always remain open to feedback and explain myself more in detail so others can understand what needs to be communicated."

How will you handle having difficult conversations with your colleagues here at Quest Diagnostics?

"I certainly do not enjoy communicating bad news to a co-worker, but I have experience doing so. When this type of task is required of me, I practice empathy. Truth is always key, so I will be honest and clear when communicating the news. For instance, if I am to terminate someone's employment, I will not sugarcoat the reasons why. It's best they know so they can learn from the experience."

One of the most challenging parts of communication on the job can be delivering bad news to people you work with and for whom you care. Since communication is so vital to the success of any lab setting, your interviewer at Quest Diagnostics needs to know that you can have difficult conversations with your colleagues.

Whether it is providing a less-than-positive work review or a simple criticism of something a colleague is doing, having a difficult conversation is not an easy task. Assure the interviewer that you can handle this duty transparently, concisely, and professionally. If you have an example of a difficult conversation on the job, talk in detail about how you approached it and the outcome.

"I am very to-the-point when it comes to my communication skills. Good or bad news, there is always a way to improve the situation and create something good from it. After delivering bad news, I will work with my coworker to find a viable solution."

"Although I do not enjoy difficult conversations I understand they are necessary for improving and finding solutions to problems. For example, if I notice that a coworker is violating a policy or for example, not following correct phlebotomy procedures when drawing blood from a patient, I will speak up to them in a professional manner so that they don't feel attacked."

What are your salary expectations if you were offered a position with Quest Diagnostics?

"I earn a base salary of $45,000 per year plus a potential 20% annual bonus based on our facility's profits. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher to move to Quest Diagnostics while understanding that I would have to work my way up your pay scale for the role over time.."

As your interviewer considers a pool of candidates and final interviewees to join their team at Quest Diagnostics, they need to know that their top candidate will accept an offer once made. With this question, they point blank and ask if you have any salary expectations in hopes that you will be upfront and honest while also meeting the expectations of their pay scale for the role.

The best way to discuss your salary expectations is to use your current earnings as an example. Research the role and the typical pay scale so you don't price yourself out of the job. Transparency is the best choice when salary based questions arise.

"I am currently making $80,000 per year. I am looking for compensation that is aligned with the role and provides an opportunity for growth. If fortunate enough to be offered this role at Quest Diagnostics, My family and I will consider the full benefits package as part of the offer."

Working in the clinical laboratory setting is a very demanding career path. What keeps you motivated on the hardest days?

"I can stay motivated, even on the tough days, because I know my career focuses on helping people. I love to assist others, and making a difference is all that I need. When a day gets tough with high demand, I prioritize my work by the highest needs items first and work through things one by one. I communicate with my colleagues to ensure we work together, rather than against each other."

At times, the business demand at Quest Diagnostics can be very overwhelming for any staff member. Your interviewer has likely witnessed the impacts burnout has on staff, and they need to know you can handle a demanding workload.

To best answer this question, think back to a stressful day. Talk about what kept you motivated to continue. Discuss your techniques for handling stress on the job, both at and outside work.

"My motivation comes primarily from within me. I am skilled in pushing myself, and I remind myself regularly that I am here to help others. I have a true servant-hood mentality, which drives me. In addition to this factor, I find external motivation from working with positive people who can teach me along the way. New knowledge and a fresh approach are fantastic motivators."

In your opinion, what is the most important quality you can possess in your field?

"I feel the most important qualities a Laboratory Scientist can possess are attention to detail and great communication skills. I possess these qualities and am excited to think about my potential growth with Quest Diagnostics by applying these qualities."

Your interviewer poses a question like this for a couple of reasons. First, they want to know that you understand the role you are interviewing for at Quest Diagnostics and the one or two qualities that will lead to success for the candidate that they hire. They also need to be assured that you possess that quality.

Think about the qualities you see as the most crucial for success in the role you are interviewing for at Quest Diagnostics. By thoroughly researching the job, you can talk to the interviewer about your ability to bring this quality to the team if hired.

Here are some qualities that healthcare professionals should possess: - Clear communicator - Avid listener - Easy to understand - Ready to put patient needs first (selfless) - Desire to help - Integrity in all they do - Professionalism - Detail oriented - Able to self-manage - Healthy coping skills - Empathetic - Motivated - Ethical

What do you know about the workplace culture at Quest Diagnostics? What is your ideal workplace environment?

"I have researched the workplace culture at Quest Diagnostics and feel your environment is a perfect fit for what I seek. You encourage the continued education of your employees and foster a collaborative environment. I like that you mentioned on your website that your employees are encouraged by the knowledge that their work contributes to improving human health. That factor is critical to me."

While the technical skills of the job will be vital to any candidate's success at Quest Diagnostics, your interviewer knows that fitting with the culture of the team and organization is crucial to the long-term commitment of any person they hire. They ask this question in hopes that you have done your homework on the mission, values, and culture of Quest Diagnostics and that you see them as a great fit.

Talk to the interviewer about the research you conducted on the workplace culture at Quest Diagnostics. Assure the interviewer that you would find their workplace culture a stable and long-term fit for your future.

"My ideal workplace environment will include leaders who are encouraging and comfortable giving constructive feedback. I also prefer to work in an environment where growth and continued education are encouraged. I have heard great things about working for Quest Diagnostics, and from what I understand, you offer exactly this type of environment."

What type of career growth would you like to see with Quest Diagnostics? How can we help you advance if you were hired?

"I would like to grow into a leadership role in the next three to four years. Any additional training in leadership, mentorship, and management would be a great way to help me advance in your organization. I did see a role posted for a Phlebotomist Supervisor, which is a role that would be of considerable interest down the road."

Quest Diagnostics has opportunities for growth for staff in all areas of their business. If they are seriously considering you for the offer, your interviewer wants assurance that you see this as a long-term fit, and they want to know how to help you grow throughout your career to protect their investment in you.

Talk to the interviewer about how you would like to grow in your career over the next few years. Before your interview with Quest Diagnostics, it's a great idea to look at their job portal to learn about potential growth within their organization.

"Thank you for asking! I would love to advance into a forensic toxicology role at some point in my career because I am passionate about piecing together forensic puzzles. I think my work to this point in my career has set me on a great path for success here."

There are many options for employment in the clinical laboratory setting. Why do you want to work for Quest Diagnostics?

"I want to work for Quest Diagnostics because your industry reputation is second to none. You have a true passion for empowering better health through diagnostics insight, an idea I strongly support. I seek a long-term career opportunity in an emotionally and physically healthy environment. I would love to work here."

Whether you are a Phlebotomist, Lab Tech, Scientist, or any other support position in a lab setting, your interviewer knows that you can seek employment in several different settings. They'll ideally be looking to hire with a passion for the independent lab contracting service that Quest Diagnostics provides, so they pose this question to see that you have done your homework and see this as a long-term fit.

Quest Diagnostics is a Fortune 500 company with operations in the United States, United Kingdom, Mexico, Brazil, Puerto Rico, and a laboratory in India. Their website states their mission: Quest Diagnostics empowers people to take action to improve health outcomes. Think about what attracts you to this position with Quest Diagnostics and talk to the interviewer about your primary reasons for being drawn to this role. Solidify your answer by clearly stating your interest in landing the role.

"There are multiple reasons why I want to work for your organization. First, you are the best in the industry for my particular specialty, diagnostics. Second, your workplace culture is collaborative and positive. Third, I feel that your community would offer me the growth I crave in my career and the opportunity to advance from within."

At Quest Diagnostics, we see a lot of candidate interest for positions like this. Why are you the best candidate for us?

"There are many talented people in the clinical lab setting, but what makes me stand out is my willingness to take feedback, learn from it, and grow. I am a humble employee. Also, I am a dedicated worker. I have had just one sick day in five years. In addition, I have about six years of experience in an R&D role with one of your larger competitors."

Quest Diagnostics offers many employment opportunities. They are a huge Fortune 500 company, after all! Their departments include Administration and Billing, Client Services, Communications, Facilities, Compliance, Human Resources, IT, Laboratory, R&D, and more. Your interviewer likely received many well-qualified applicants for the position you are interviewing for, and they are opening the door for you to give your best sales pitch on your candidacy with this question.

Before your interview, put some serious thought into what makes you the top stand-out candidate for Quest Diagnostics to consider. Talk to the interviewer about the qualities that make you the best candidate for them, and try to highlight one or two of your unique qualities or experiences that set you apart from your competition for the job.

"I believe that I am the best candidate for you because of my dual degree in clinical lab science and clinical microbiology. I pursued this educational path to one day work for a lab like Quest Diagnostics, where I can help make a difference in the care of so many patients in just one given day."

If you were not able to work in your field, what other careers do you see yourself doing?

"I cannot imagine being unable to work in this profession because I enjoy it so much! If I had to draw on my other skills and passions, I would choose to work for a non-profit organization such as the local animal shelter. I am a big animal lover, so that would be a lot of fun."

To gauge your overall fit with the team you are interviewing with at Quest Diagnostics and to see what type of employee you would be, your interview may throw several questions your way that give them insight into your personality and interests. This question gives them a chance to get to know you and your interests better.

First and foremost, don't overthink this question. Show the interviewer that you know your strengths and talk about a profession that seems exciting and interesting to you. You can also talk about a career solely based on a hobby or interest you consider a dream job.

"I am a very creative person who has always had a penchant for the arts. I realize that it's completely different than my career path, but if I knew, early on, that I could have made a career as an artist - I would have explored that option further. Of course, I am delighted with my choices and never had any regrets."

How has your experience prepared you to succeed in our diverse work environment here at Quest Diagnostics?

"I am thankful to have worked for companies that are highly conscious of their diversity efforts and inclusion programs. Some of the efforts that I have been part of include changing job ads to include only inclusive phrasing and information. While working as an HR Assistant, I learned how to write formal job criteria and promotion criteria to help managers avoid biased workplace decisions. My education in business taught me the importance of diversity in the workplace. While attending the University of XYZ, I took coursework on gender, diversity, and leadership in the workplace. During this coursework, I learned how the HR sector has changed over the years, with an increased demand for organizational diversity. I am eager to take this knowledge and my inclusive mindset to support your organization's diversity efforts."

Diversity and inclusion are woven into who Quest Diagnostics is and what they do. They pride themselves on having a very diverse and inclusive workforce, and your interviewer needs to know that you can thrive in this environment if you are hired for the job on their team.

As a working professional, you should be ready to take your education, life, and career experiences to help you succeed in a diverse workplace environment. Discuss your exposure to diversity in the workplace, show that you have a solid understanding of the depth of diversity and inclusion in business environments, and assure the interviewer that you will succeed in Quest Diagnostic's diverse work community.

"I love that my current work environment is very diverse because it allows knowledge and opinions from a wide array of people in a team-based setting. It has allowed for new ways of thinking and innovation in processes that likely wouldn't have happened in a homogenous setting. I loved reading about Quest Diagnostic's commitment to a diverse and inclusive workforce, and it's something I would be proud to be a part of."

Quest Diagnostics wants staff who are dedicated to their professional development. If you could improve your knowledge on any healthcare-related topic in your field, which would you choose?

"As a Phlebotomist, my goal is to pursue a degree as an MLT at some point down the road when my children become a bit older and get into school. I hope to pursue this goal while working full-time and am willing and ready to put in that extra effort."

Dedication to professional development and knowledge is a huge bonus for most employers, and Quest Diagnostics takes pride in ensuring that its staff can achieve their career goals. As they consider you for their team, your interviewer wants to hear you discuss what areas you would desire to seek further development in down the road in your career.

Talk to the interviewer about the area of your field in which you would expand your knowledge if given the opportunity. As you research this particular road at Quest Diagnostics, you'll learn about different advancement opportunities that could exist down the road there, and this is a great time to discuss any future goals you may have.

At Quest Diagnostics, we seek to hire individuals who value education. Walk me through your related post-secondary education. Where did you struggle the most? Which courses were your favorite?

"I graduated with a Bachelor of Science in Medical Laboratory Science in 2009. While attending my undergraduate program, my most challenging course was Statistics for Life Sciences. I completed this course with a B grade. My best courses were chemistry, biology, and physics. This program set the foundation for my success in my career, and I'm excited to bring my skills learned to work here at Quest Diagnostics."

Your interviewer already knows that you met the minimum requirements from your application materials. Give them more details about the educational path that brought you to this point in your career.

Talk to the interviewer about your post-secondary education. Discuss your high points and the more challenging points and how your education has prepared you for success at Quest Diagnostics.

"When I pursued my marketing degree, I knew that my future was in sales, and I've always been drawn to the fast pace and great reputation in the medical field. My favorite courses were in consumer behavior and digital marketing. It was fascinating to be exposed to new trends and changes in technology and how they impact marketing and sales in every industry. I didn't have any real struggles during my program, but I'd say that some of the elective classes like Intro to the Theater weren't my favorite."

What makes you a great problem solver on the job?

"I am a great problem solver because I do not allow stress to cloud my judgment and mute my creativity when things get hectic on the job. I am a keen observer with a great memory which allows me to recall unique solutions or ideas. I am resourceful and communicative when a problem arises and love a team approach."

In the clinical laboratory setting at Quest Diagnostics, new and unique situations will occur almost every day. The ability to think on your feet and solve issues are vital to success in the role you are interviewing for. Your interviewer wants to know that you have a methodical approach to problem-solving.

Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver and your ability to come up with innovative solutions.

"I believe I am a great problem solver because I gather as many facts as possible, I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path."

Quest Diagnostics seeks to hire professionals with passion for the clinical laboratory setting. If you could increase public awareness on any related issue in our field, which would you choose?

"There are so many healthcare issues that I am passionate about, but if I could choose one, I wish the general public were more aware of the signs and dangers of undiagnosed childhood diabetes. Also, I fully support the cause of Quest Diagnostics, ensuring that diagnostic services are readily available to those in need."

Quest Diagnostics provides access to diagnostic testing services for cancer, cardiovascular disease, infectious disease, and neurological disorders. To know that you are passionate about your work in the lab setting and how it impacts the health of the patient samples that you would work on, your interviewer wants to hear you speak with passion for public awareness in issues related to clinical lab work.

Talk to the interviewer about the areas of healthcare you are passionate about. Put some thought into areas in which the general public could use more education and discuss why this would be important.

"This is a tough question as there are so many underfunded and worthy healthcare issues. If I could increase public awareness of any healthcare-related issue, I would choose pancreatic cancer. Yes, cancer does receive a lot of awareness; however, pancreatic cancer does not. This year, over 53,000 people in the USA will be diagnosed with pancreatic cancer, and nearly 80% will die from the disease - both men and women."

How can we at Quest Diagnostics inspire your creative side?

"I appreciate your concern for my needs! The best way to inspire my creative side is to provide the space I need to work. I come up with my best ideas when I can brainstorm and work through my ideas on paper or computer. I then like to bring ideas to my colleagues for their input before putting them into action."

If an interviewer asks you any questions related to how they can help you, then you should rejoice! Companies who ask potential employees what they can do for them often have a flatter organizational structure and are fabulous companies to join. With this question, your interviewer wants to ensure that any new staff member they hire to their team at Quest Diagnostics comes with the ability to help provide creative solutions for their customers and patients.

Think of a time when your creative juices were flowing. Talk openly about the surroundings or the resources available to you that enabled your creativity to shine. Be sure to thank the interviewer for a question related to your needs!

"Being innovative and creative on the job comes down to a culture that promotes input from all staff and a team-based atmosphere. From everything I've learned about Quest Diagnostics, I do not doubt that this is the kind of atmosphere you provide for your staff."

What do you feel we do best here at Quest Diagnostics?

"I have researched Quest Diagnostics extensively, and through my research, I learned that your specialty is providing diagnostic insights that can inspire actions that transform lives. Your patient feedback is mostly positive in this area, which was great to read!"

In a scenario where your interviewer finds several suitable candidates to join their team at Quest Diagnostics, their hiring decision might just come down to the candidate that displays the most effort in preparation for the interview and the passion they show for joining the organization. This question allows your interviewer to gauge both of those things in you.

You ideally want to display that you researched Quest Diagnostics before your interview and took the time to know what they do best. Some things you can dive into are any awards/accolades the organization has received or any innovations you have found that relate to the position you are interviewing for. A Google search and perusing the Quest Diagnostics website will reveal a lot that you will find appealing.

"On top of your industry awards for lab services, what ultimately led me to apply at Quest Diagnostics were your multiple recognitions for being a world-class employer. When Forbes and Fortune magazine recognizes you for being an admired company and great employer, people in the industry notice."

Who has inspired you in your life and why?

"I find inspiration in a variety of people and things. I would have to say that the person who has most greatly inspired me has been my grandmother. She always had a smile on her face no matter how hard she worked, and she loved everyone. She was well respected and always gave more than she received. I try to live as she did."

While your interviewer will get a good feel for your on-the-job skills during your interview, getting to know your personality and motivations is an equally important part of your interview. With this question, they want to hear how you are inspired and motivated to get a feel for how you prefer to be led if you were to join their team at Quest Diagnostics.

Your life's inspiration can come from a book, a mentor, your family, a celebrity, an author - anyone! Talk to the interviewer about who has inspired your life and why.

"My current director I work under has been a huge inspiration to me over the last six years. Her passion for serving patients in a lab setting and her career successes were motivating and put the fire in me to climb the ladder in my career."

What do you think might be the greatest challenges faced in this job at Quest Diagnostics? How will you overcome these challenges?

"I think the greatest challenge in this role will be learning the proper operation of the equipment. Another challenge will be the physical aspect of the position, as I will be required to stand and walk around most of the day. I will pay keen attention to training and ask questions along the way. Regarding the physical component, I pride myself on being in great physical shape and will get used to the additional activity after just a couple of days, I'm sure."

Your interviewer wants to know that you have realistic expectations of the role you are interviewing for. Assure them that you will not be blindsided if problems or challenges present themselves.

Research the role before your interview to provide a thoughtful answer. Come to your interview ready to discuss one aspect or duty of the job that you may find challenging and keep your answer simple. Your interviewer will want to know how you will plan to overcome the challenge, so focus most of your answer there. It is okay to ask for clarification on the position if you do not fully understand what challenges are in store.

"I think the added responsibility of running one of the highest volume departments at Quest Diagnostics will be an adjustment, but it's a welcome challenge. I am looking forward to tackling it head-on and growing through the challenges because I know the biggest opportunities are on the other side of those challenges of that responsibility."

What is your personal mission statement?

"My mantra is that 'people who shine from within do not need the spotlight.' I feel it is important to be a humble leader, and I take this mission statement very seriously. I want my team to be in the spotlight rather than taking sole credit for good work."

Quest Diagnostics has a clear mission: Empowering better health with diagnostic insights. While this question can be surprising during an interview, your interviewer is ideally looking to hear that you will be mission-driven in your work if you join the Quest Diagnostics team.

Not everyone has a mission statement or personal mantra just off the cuff. This is an important question to ponder in business, especially when entering leadership. Perhaps you have a quote that inspires you or a saying that you grew up with that resonates with you. Now is a great time to let your interviewer know what that is. If you feel stuck on this question, reiterate that you firmly believe in the mission of Quest Diagnostics and that you're ready to live it every day on the job.

"My mission is to give my best 100% of the time. It's important to me that I have a great reputation in this industry through hard work and a positive attitude."

How would your current colleagues describe your attention to detail?

"My co-workers would describe my attention to detail as very strong. I can easily point out spelling discrepancies in communication and notice the small things in our project work. I think big-picture as well, but have always had a knack for details."

At Quest Diagnostics, ensuring patients get the care they need requires keen attention to detail from every staff member. Your interviewer wants to hear you discuss how your current coworkers would describe your level of detail in your work.

It is always best to support your reply with a real-life example. Talk to the interviewer about your level of attentiveness on the job. If you have ever received direct feedback from a colleague or your current manager, this is a great time to discuss that feedback.

"My current team always thanks me for my keen eye for detail in our work in the lab. From preparation to final reporting, I take the time to look through every aspect. I never hesitate to question a colleague's work constructively, and they appreciate that."

Do you think honesty is always the best policy on the job?

"I try to treat others how I'd like to be treated and communicated with. So yes, honesty is vital to maintaining trust on the job. It is an approach I would bring every day to work at Quest Diagnostics."

In their formal code of ethics, Quest Diagnostics seeks to bring a sense of integrity in all they do with their customers and each other. Your interviewer needs to know that you would be honest in all you do if hired at their organization.

While some may argue that honesty is not always the best policy on the job, you shouldn't bring that approach to work at Quest Diagnostics. Talk to the interviewer about your thoughts on integrity in the workplace and why honesty is so important in a lab setting, where you are dealing with the health and well-being of others.

"Honesty is always the best policy in our line of work. Often, it is just a matter of how you communicate and deliver your message. Managing communication in each situation is critical to building honest and trustworthy relationships."

Do you consider yourself a patient person? How do you increase your patience level in challenging situations?

"I do consider myself a patient person. I would rate myself an 8 /10 for patience because I certainly have room to grow, but I have a very long fuse. If I need a boost of patience in a challenging situation, I will take a step away, count to 10, and then return to the situation. I recently read a book, 'The Power of Patience' by M.J. Ryan, which also gave me some excellent new methods for coping with stress in the workplace."

The interviewer would like to know if you consider yourself a patient individual. Impatience can cause stress and anxiety in coworkers, so showcase your ability to remain patient and professional in workplace situations.

Patience is indeed a virtue but can be challenging to maintain when it seems that situations continue to push your buttons. Show the interviewer that you possess the ability to keep your cool in challenging conditions by talking about a time you did just this.

"I was once working with a group that could not quite get along, and it tested my patience a bit because it prevented us from staying on track and focusing on the goals. I went above and beyond in helping the group get along by scheduling lunches as a team and helping to mediate situations that needed it."

Do you think it is possible to be a good team member yet disagree with the leader?

"I think it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion. If I'm fortunate enough to join Quest Diagnostics, you'll quickly find that I'm never hesitant to speak my mind and bring new ideas to the table."

For great teams to function at Quest Diagnostics, the company encourages staff to bring forward new ideas and ways of doing things. Your interviewer knows this can cause healthy disagreements among leaders, but they want to hear that you can be diplomatic in the workplace, even when you disagree with your leader.

Show the interviewer that you can be a good team member yet occasionally disagree with the leader. Explain that you believe everyone is entitled to their own professional opinion yet capable of maintaining respect for each other at the same time. Display that even if you disagree with the final decision they make, you support the direction the team is heading.

"Yes, I think it is possible! What makes a great team member is not that they agree with everything but the level of respect and positive thought that goes into the person's communication style. It's okay to disagree, but you have to communicate your thoughts professionally."

What is the greatest weakness you would bring to this team at Quest Diagnostics?

"I believe I could improve some technical skills, including Excel and PowerPoint. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"

As your interviewer is aware, there won't be a perfect candidate for this role at Quest Diagnostics. Every candidate they seriously consider will come with their own set of weaknesses. They are looking for you to be aware of your shortcomings and have a plan of action for bettering yourself.

You want to pick a weakness that is not a core skill for this position with Quest Diagnostics. You can be candid in your answer, recognizing that you aren't great at something and acknowledging your need to improve. Have an action plan in place for improving on this weakness. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!

"This is super cliche, but it's also true. I am not good at delegating to others. When I become submerged in a project, I don't like to give away any control. While this can be good, it can also definitely inhibit the project's outcome and my growth as a team player and individual. I am working on this, as I know it is a deficit."

When are your leadership skills the most effective?

"My leadership skills are most effective when my relationship with the employee isn't just a surface connection. I want to have true knowledge of their life and a good understanding of their career goals. When my employees know I can help them achieve their goals, they are more likely to be an engaged part of the team."

With this question, it's first necessary to understand that it doesn't matter if you are interviewing for a formal leadership position or not. Quest Diagnostics wants individuals who can be natural leaders, and your interviewer is looking to hear what leadership skills you will bring to their team and when those skills are the most effective.

Perhaps you like to understand what activities your team members have going on inside and outside work, their kids' names, or if they have any pets. Building a relationship with your team will ensure that you can frequently and genuinely ask them how they are doing. The more comfortable they are, the better chance they will come to you for help in the workplace when they need it.

"I feel that my leadership skills are directly related to the happiness and engagement of my team. I spend a lot of time ensuring that my team members are happy, confident, and invested in their jobs."

How do you stay up to date on new trends and breakthroughs in your field?

"I am an active member in the ASCLS and have been for over ten years. I subscribe to the ASCLS Journal and listen to their podcast on my commute to work when a new one comes out. Last year, I attended their national conference, and I love the ability to network with others in our field across the country and region."

Your interviewer wants to ensure you are open to participating in continuing education and various societies within your field. They'll be looking to hear that your hunger for staying on top of innovations in your field is strong.

Talk openly about any groups or societies you belong to, any journals/publications/websites you read, and any continuing education opportunities you take advantage of. No matter how you answer, show your interviewer that you take furthering yourself and your career knowledge seriously.

"We need to stay educated and on top of new trends to keep advancing the field and not lag behind the competition. I am connected through the regional chapter of the ASHG and attend quarterly meetings to talk about breakthroughs in genetics research and scientific applications."

How do you determine priorities on the job when you have multiple tasks and projects that you are working on at once?

"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require additional hours from me. Never have I underdelivered on a deadline."

With Quest Diagnostics being one of the largest and most reputable clinical laboratories, customer demand can be heavy, and the work can be busy. Your interviewer needs to know that their top candidate would bring the ability to multitask and prioritize their work effectively and efficiently.

When posed this question, be prepared to discuss how you decide which task needs your attention most when you feel torn between multiple projects. Assure the interviewer that you can be diligent when assessing your priorities and resourceful when using the tools available to you to help prioritize your work.

"In my work, I have learned to become a very efficient multitasker by staying organized and keeping track of everything on my plate. I set aside time for long-term project work while focusing on the day-to-day work. Communication with my colleagues is often key to ensuring that tasks get assigned and delegated."

How do you manage your time on the job, even on the busiest days?

"I manage my time by exercising the idea of 'time-blocking.' This method means that I won't incessantly check my email. Instead, I will allow myself to return emails in 30-minute time blocks, four times per day. Setting calendar alerts and personal deadlines for myself has also helped."

The work volume at Quest Diagnostics can see its peaks and valleys. Your interviewer would like to know more about the tools you use to stay on task and meet deadlines when workloads get overwhelming.

Discuss how you prioritize your work when everything demands your attention at once. Think about how you manage your day-to-day work when things get busy on the job, and describe the resources and tools you use. Always remember that communication with your colleagues and leadership is crucial in these situations.

"Very carefully! I prioritize the high-needs tasks and work that needs to be done and then work backward from there. I also utilize my resources and team to pitch in and contribute when necessary. In these situations in my current job, communication is essential among all lab staff. Someone may be experiencing a slow time, and we are all cross-trained and give each other a hand when needed."

If hired at Quest Diagnostics, describe how you build relationships with your new colleagues starting on day one.

"I understand that some relationships come quickly, and others take time to nurture. When starting a new job, all I can do is be my true self and let my personality, integrity, and reliability speak for themselves. I am the type of person that walks the talk and follows through on commitments. This is a great way to establish trust and rapport with new coworkers."

Due to a wide variety of personalities on their team at Quest Diagnostics, your interviewer knows that coworker connections can take time to form. They want to hear how you plan to start growing your relationships with your new coworkers from day one so you can hit the ground running.

Think about how you best grow relationships with new coworkers before your interview at Quest Diagnostics. Some great things to talk about are your ability to be willing to accept feedback and help, offering to help others, your respect for your colleagues' experience, and being prompt in your presence and work at all times.

"I would fully expect your culture here in the Quest Diagnostics lab setting to be very family-like. From day one, I would work hard to get to know my colleagues, their interests, and their work style so I can work harmoniously with them. I'd also be very open about myself, my interests, and my work style."

Quest Diagnostics Interview Questions

Go Back

1. When have you been asked to perform a function or complete a task in which you had little or no experience?
2. In the lab industry, problems arise frequently. When a major problem arises in your work, what is your first reaction?
3. Tell me about your greatest work-related accomplishment.
4. When have you had to adapt to a major change in the workplace?
5. Think about a difficult manager or coworker you've had throughout your career. How did you successfully interact with this person?
6. Rate your communication skills from 1-10 with proper examples backing your rating.
7. How will you handle having difficult conversations with your colleagues here at Quest Diagnostics?
8. What are your salary expectations if you were offered a position with Quest Diagnostics?
9. Working in the clinical laboratory setting is a very demanding career path. What keeps you motivated on the hardest days?
10. In your opinion, what is the most important quality you can possess in your field?
11. What do you know about the workplace culture at Quest Diagnostics? What is your ideal workplace environment?
12. What type of career growth would you like to see with Quest Diagnostics? How can we help you advance if you were hired?
13. There are many options for employment in the clinical laboratory setting. Why do you want to work for Quest Diagnostics?
14. At Quest Diagnostics, we see a lot of candidate interest for positions like this. Why are you the best candidate for us?
15. If you were not able to work in your field, what other careers do you see yourself doing?
16. How has your experience prepared you to succeed in our diverse work environment here at Quest Diagnostics?
17. Quest Diagnostics wants staff who are dedicated to their professional development. If you could improve your knowledge on any healthcare-related topic in your field, which would you choose?
18. At Quest Diagnostics, we seek to hire individuals who value education. Walk me through your related post-secondary education. Where did you struggle the most? Which courses were your favorite?
19. What makes you a great problem solver on the job?
20. Quest Diagnostics seeks to hire professionals with passion for the clinical laboratory setting. If you could increase public awareness on any related issue in our field, which would you choose?
21. How can we at Quest Diagnostics inspire your creative side?
22. What do you feel we do best here at Quest Diagnostics?
23. Who has inspired you in your life and why?
24. What do you think might be the greatest challenges faced in this job at Quest Diagnostics? How will you overcome these challenges?
25. What is your personal mission statement?
26. How would your current colleagues describe your attention to detail?
27. Do you think honesty is always the best policy on the job?
28. Do you consider yourself a patient person? How do you increase your patience level in challenging situations?
29. Do you think it is possible to be a good team member yet disagree with the leader?
30. What is the greatest weakness you would bring to this team at Quest Diagnostics?
31. When are your leadership skills the most effective?
32. How do you stay up to date on new trends and breakthroughs in your field?
33. How do you determine priorities on the job when you have multiple tasks and projects that you are working on at once?
34. How do you manage your time on the job, even on the busiest days?
35. If hired at Quest Diagnostics, describe how you build relationships with your new colleagues starting on day one.

Quest Diagnostics Interview Questions

1. When have you been asked to perform a function or complete a task in which you had little or no experience?

2. In the lab industry, problems arise frequently. When a major problem arises in your work, what is your first reaction?

3. Tell me about your greatest work-related accomplishment.

4. When have you had to adapt to a major change in the workplace?

5. Think about a difficult manager or coworker you've had throughout your career. How did you successfully interact with this person?

6. Rate your communication skills from 1-10 with proper examples backing your rating.

7. How will you handle having difficult conversations with your colleagues here at Quest Diagnostics?

8. What are your salary expectations if you were offered a position with Quest Diagnostics?

9. Working in the clinical laboratory setting is a very demanding career path. What keeps you motivated on the hardest days?

10. In your opinion, what is the most important quality you can possess in your field?

11. What do you know about the workplace culture at Quest Diagnostics? What is your ideal workplace environment?

12. What type of career growth would you like to see with Quest Diagnostics? How can we help you advance if you were hired?

13. There are many options for employment in the clinical laboratory setting. Why do you want to work for Quest Diagnostics?

14. At Quest Diagnostics, we see a lot of candidate interest for positions like this. Why are you the best candidate for us?

15. If you were not able to work in your field, what other careers do you see yourself doing?

16. How has your experience prepared you to succeed in our diverse work environment here at Quest Diagnostics?

17. Quest Diagnostics wants staff who are dedicated to their professional development. If you could improve your knowledge on any healthcare-related topic in your field, which would you choose?

18. At Quest Diagnostics, we seek to hire individuals who value education. Walk me through your related post-secondary education. Where did you struggle the most? Which courses were your favorite?

19. What makes you a great problem solver on the job?

20. Quest Diagnostics seeks to hire professionals with passion for the clinical laboratory setting. If you could increase public awareness on any related issue in our field, which would you choose?

21. How can we at Quest Diagnostics inspire your creative side?

22. What do you feel we do best here at Quest Diagnostics?

23. Who has inspired you in your life and why?

24. What do you think might be the greatest challenges faced in this job at Quest Diagnostics? How will you overcome these challenges?

25. What is your personal mission statement?

26. How would your current colleagues describe your attention to detail?

27. Do you think honesty is always the best policy on the job?

28. Do you consider yourself a patient person? How do you increase your patience level in challenging situations?

29. Do you think it is possible to be a good team member yet disagree with the leader?

30. What is the greatest weakness you would bring to this team at Quest Diagnostics?

31. When are your leadership skills the most effective?

32. How do you stay up to date on new trends and breakthroughs in your field?

33. How do you determine priorities on the job when you have multiple tasks and projects that you are working on at once?

34. How do you manage your time on the job, even on the busiest days?

35. If hired at Quest Diagnostics, describe how you build relationships with your new colleagues starting on day one.