Do you have reliable transportation?

"I have reliable transportation. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to your office every day."

Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Merely share that you have the means to get to work consistently and on time.

Reliable transportation can be a personal vehicle, Uber, public transportation, carpool, motorcycle or bicycle, or walking. Focus on describing what form of reliable transportation you will use to get to work if hired.

"I take public transit and find it to be very reliable. I was late to work only once last year due to a snowstorm that stalled all of our employees' commutes - including those with personal vehicles. Rest assured, I am reliable and always come to work on time."

"Yes, I have a reliable means of transport to get to work on time."

How do you handle a situation where your supervisor does not properly communicate information to you?

"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their communication style and emulate it. Sometimes you must relate to others in their style to be understood."

You cannot force others to communicate with you in a way you would always prefer. Talk to the interviewer about a time you have handled a supervisor who does not interact with you in a way you like.

How you respond to this question gives the interviewer insight into your communication, interpersonal, and problem-solving skills. Focus on providing a detailed answer to how you approach your supervisor when information is unclear.

"I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."

"I would try approaching my manager, explaining that I'm not clear about certain things, and seeing if there was a possibility they could explain the information to me again. If that doesn't help, I would find a way of bringing the issue to the attention of a superior manager in the most professional way."

Personality fit is important to us at Ocado. How would you describe your personality?

"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."

Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. These examples could include buzzwords such as extroverted, energetic, and confident.

When describing your personality, try to match your personality with the keywords used in the job description. If the job listing says Ocado is looking for a cheerful, honest, and reliable individual, using those keywords will show the interviewer you have the personality traits they are looking for.

"I am confident, friendly, and a go-getter. I have been complimented by past managers for my friendly nature and work ethic. I work hard to achieve my goals while always providing excellent customer service. I look forward to the opportunity to bring these traits to Ocado."

"Adaptable, flexible, approachable, thriving on challenges, great communication and problem solving skills."

What type of work environment do you dislike working in?

"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."

The interviewer wants to see if you are flexible in your ability to work in most environments. Tell them when you have experienced a position where the atmosphere wasn't conducive to your productivity, and describe which environment you thrive in. If possible, it is best to know what type of work environment Ocado offers before your interview.

Most people dislike working in an environment that is toxic, hostile, or unsupportive of its employees. If you answer with any of these suggestions, the interviewer will be able to relate with you.

"I do best in a supportive environment with room to grow, the ability to ask questions, and healthy co-worker relationships."

"I honestly think that I'm capable of adjusting to all sorts of working environments. I have worked in many different environments before, and I can't recall disliking any of them."

We need reliable people on our team at Ocado. How many days were you absent from work last year?

"I had zero unexcused absences last year. I took 12 vacation days out of my 15 allotted days. I was sick just 2, and a note from my Doctor accompanied those. Once I was late due to a terrible snow storm, and I contacted my supervisor to let them know why I was running late. I always try to be at least 10 minutes early for my shift."

A part of being a diligent employee is ensuring you are always on time and present when expected. It's great to be 10 minutes early rather than just showing up on the dot. Talk to the interviewer about your attendance in the past year and why you missed any days.

Focus on giving the exact number of days you missed work and why. If the interviewer deems your absence from work an excused and unavoidable reason to miss work, it will likely not be an issue. If you have many unexcused absences, they may disqualify you as a viable candidate.

"I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected. Last year, I was absent two days after having my wisdom teeth removed. I had a note from my doctor and scheduled the time off with my supervisor before my surgery."

Describe to me your ideal employer.

"My ideal employer is one that brings charisma and passion to their work. I work best with organizations who have a penchant for learning and promote their employees based on performance."

A job search isn't just a one-sided hunt. You must also feel as though this is a good fit for you. Tell the interviewer about your ideal employer. Be specific, and be sure to keep the conversation positive. Avoid speaking poorly of any previous managers or organizations.

There is no right or wrong answer to this question. However, if you describe your ideal employer as the opposite of what Ocado can offer you, the interviewer may feel that you will not be a good fit for the company culture. If possible, try to find out what type of employer Ocado is before your interview. Research online employee reviews or visit Ocado and speak with current staff about the kind of employer Ocado is.

"My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number."

"An employer who treat their employees fairly and equally, gives opportunities for them to grow, allows issues to be discussed, and creates a positive working environment."

How can Ocado motivate you on the job?

"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard, and I like that concept because it creates a healthy bit of personal competition for me as well."

Every employer should know how each staff member is best motivated. Talk to the interviewer about the various ways you find motivation on the job.

If you are the type of person that is self-motivated and does not require constant feedback or recognition, explain that to the interviewer. Companies love to hire self-motivated employees who do not need much coddling.

"I am very much self-driven and self-motivated. You will get the best work from me if I am being treated with respect and feel appreciated."

"By giving me feedback, by allowing me to better myself and learn from my mistakes, and by letting me share constructive feedback and ideas to improve."

What are your salary expectations?

"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

Most of Ocado's open roles do not have a salary range listed on the job announcement. Since no salary is listed, you will have to use your current earnings in your response. If you want to make more than what you currently earn, you can use a greater salary expectation in your response. However, you must be prepared to do some negotiating if the interviewer cannot offer what you are looking for.

"I am currently making $22/hour with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

How do you feel about performance incentives?

"I feel that performance incentives are a great idea. They keep employees motivated to do a great job and ensure they are on top of their KPIs. Most people are enthused about being rewarded for their successes."

Performance incentives can be very motivating. Talk to the interviewer about your feelings regarding performance incentives.

There is no correct answer to this question as it is your opinion on how you feel about performance incentives. However, answer in a positive tone rather than a negative one if you do not care for performance incentives.

"I do not require performance incentives to do a great job. However, small perks are always nice!"

What do you hope to learn from this job at Ocado?

"I am looking to lay the foundation for the rest of my career with this position. I looked at many job postings and interviewed some carefully selected places, but you are my front-runner. I want to learn the fundamentals of sales and become comfortable with both sides of the business. I appreciate that you want me to start with the basics of the inside sales before moving into outside sales."

The interviewer wants to see how this position at Ocado will benefit your career. Share what you want to get out of the experience if hired for the role. Review the job description and information about related careers to help you get a better idea of what you have to look forward to.

Perhaps you are looking to learn about a new industry or a new skill that would be offered in the role. Or maybe you want to advance to a management position and are looking for mentorship opportunities. Whatever your reason, explain to the interviewer that you see a long-term fit with Ocado.

"I hope to gain stronger skills in communication and customer service. I understand that retail can be challenging because of the multiple personalities you are faced with daily. I believe this will help my confidence to grow, and my sales skills as well."

"I'm hoping to learn new skills such as teaching techniques, psychology, and new management and organization skills."

What type of manager brings out the best in you?

"I have worked with many personalities and management styles with great success. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. Can you describe the management style here?"

The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Some individuals prefer a close working relationship with a lot of accountability, while others prefer space and autonomy. If you are unsure of the management style of the interviewing company, try to leave your answer as open as possible. You can certainly ask the interviewer to describe their management style.

When you describe what type of manager brings out the best in you, it shows the interviewer more about your personality and what traits you will bring to Ocado. Focus on the positive aspects of a manager that you enjoyed working for, and leave out any negative comments.

"In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in."

"Someone who acts according to what he or she says. There is no point saying, teaching, or demanding something when it's not followed through in practice. Someone who is approachable, friendly and fair; it all comes from the top.A manager's vibe will directly impact the work ethic of other employees."

How do you handle situations that could cause you to be late or miss work?

"I stay calm and composed when issues arise. My dad got rear-ended one time when driving me to school. I texted my friend to see if she could tell my teacher what had happened. I explained the situation to my teacher when I got to class. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift."

Proper planning will get you far, but sometimes life happens, and you'll need a plan B. Think about some of the variables in your life that could affect your ability to arrive on time for work. Sick children, traffic, car breakdowns... the list goes on. It may not be possible for everything to work out smoothly, such as getting your shift covered or making it to work on time. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise.

The interviewer wants to gain insight into your critical thinking, communication, and problem-solving skills. In addition to describing how you handle situations that could cause you to be late or miss work, they also want to hear that you notify a supervisor or manager as soon as possible.

"I hope never to be late! When I started working at a restaurant at sixteen, we were taught the adage 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but unforeseen circumstances can arise. I handle surprises using common sense and keeping courtesy to others top of mind."

"If something is out of my control, I will remain calm and start thinking of solutions. I would inform my managers so they can arrange a replacement in my absence. I would do my very best to think outside the box and make a situation like this as least disruptive as possible."

This concludes our interview. Do you have any questions for me?

"Yes, I do have a few questions. Thank you for asking. Could you please describe the company culture? Also, do you have any hesitancy in offering me the position?"

The interviewer wants to ensure that all your questions about the company or job role are answered during the interview. It is best to ask at least a question or two, showing the interviewer your eagerness to learn all you can. Of course, you want to review the job announcement and research Ocado beforehand so you are not asking questions that could be found during your research.

Focus on asking questions specific to the role you are interviewing for or the company culture and work environment. Examples of good questions are asking the interviewer how you performed in the interview or if you need to clarify anything, asking what the interviewer likes most about working for Ocado, or if they have any hesitancy about hiring you. To make yourself stand out, thank the interviewer at the beginning of your response for letting you ask questions. They will think that it is respectful and it shows you have good manners.

"Thank you for asking. Yes, I do have a couple of questions. First, when would you like to have this position filled? And second, are there any required qualifications you do not see on my resume?"

Ocado's employees are a very close-knit group. How will you earn the trust of your coworkers?

"I feel that the best way to earn the trust of my coworkers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."

It is essential to nurture workplace relationships. Talk to the interviewer about how you plan to earn the trust of your new coworkers should you be offered the position. The interviewer would like to know how you can win your new coworkers over to determine if you will be a good fit for the team.

Focus on giving examples from your past. Describe how you earned the trust of your coworkers by getting to know them and their families, keeping your word when you say you are going to do something, lending a hand when others need help, or covering a coworker's shift when they have a family emergency.

"Trust is something you earn over time with people. Trust happens when people deliver on doing what they say they will do. I take the approach of underpromising and overdelivering to accelerate the trust process. I will lead by example and be transparent in my communications. With strong trust, teams can accomplish great things together."

Tell me about an organization or group you have contributed to outside of work.

"I have volunteered with many organizations since I was eight years old. My mother taught my brother and me the importance of giving back to the community, and I continue to volunteer to this day. I am involved with the organization Reach, Do-It, and Volunteering Matters."

Many hiring managers choose one candidate over another because of their volunteer experience. They feel that it shows strong character and selflessness - all qualities that make a great employee. Talk to the interviewer about your willingness to give back to your community through volunteerism. If you do not have formal volunteer experience, you can draw on things you do in your spare time to assist friends, family, or even your current employer.

The interviewer wants to hear about the contributions you have made to the community. If you have volunteered specifically in a manner related to the role you are interviewing for, focus on describing the projects you have contributed to. If your volunteer experience does not include work-related contributions, that is fine.

"For the past eight months, I have volunteered every Wednesday evening at our local animal shelter. I help with grooming the animals, feeding them, and walking them. It's been an enjoyable experience and rewarding at the same time."

Tell me about your relationship with your previous boss.

"I had a very healthy relationship with my previous employer. She was easy to approach, and we often bounced ideas off each other. I would sum it up as a relationship led by strong mutual respect."

The interviewer asks this question to see how you work with and speak of others. They want to know if you will be an easy person to work with or a challenge. When you answer this question, remain positive, even if the experience wasn't. Keep your answer short and respectful. Avoid discussing any previous drama, and do not speak poorly of your employer.

If you had a great relationship with your previous boss, explain what made it great. If you did not have a good relationship with your former boss, focus on saying, 'I have had healthier relationships in the past with previous employers, but we did the best we could. Our communication styles were very different, making it challenging at times.' Be sure to have a follow-up answer if the interviewer asks you to expand on what you have just said.

"I make a point of investing in coworker relationships. It's important to me that these relationships are established early on, especially with my boss. My current boss knows he can rely on me for anything in his absence, and my responsibilities have consistently increased to reflect that level of trust."

Describe a time when you had your ethics tested.

"I had my ethics tested while working at a retail store. I saw an employee put some items in her purse without paying for them and then leave on her break. I went to the break room to ask if she would like me to ring the items up, and she told me she didn't know what I was talking about and to mind my own business. I cannot tolerate people who lie and steal, so I told my supervisor about the incident. They replayed the surveillance cameras and saw I was telling the truth. After that, she was fired, and I received a promotion to Assistant Manager."

The interviewer asks this question to see that you are honest and have integrity. As an employee of Ocado, you may be asked to steal, share trade secrets, or do other unethical things. The interviewer wants to hear that you are ethical and can be trusted if hired.

Focus on providing an example of when you had your ethics tested working in retail. If you are new to this field, use an example from a previous job or while attending school. Some examples could be witnessing someone cheat or steal something.

"I had my ethics tested when working as a tax preparer. I had a client who asked me to falsify their tax return so they would get a larger refund. I refused and explained that I could lose my license and go to jail for falsifying documents. I also told them they could go to jail and asked them to find another tax preparer to do their return. I refuse to work with unethical people."

Why did you leave your last job?

"I left my last job because there was no room for professional growth or advancement. I want to work in a supervisory position, but that was not possible in my previous place of employment because of the company structure. I gave my two weeks' notice and left on good terms. I have an excellent letter of recommendation if you would like a copy for your records."

The interviewer wants to know why you left your last job to see if you were fired, gave notice, or were laid off. If you were fired, they want to know if you will admit why you were fired, if you take responsibility, and what you learned from the experience. If you gave notice, they want to understand what you did not like about your job to see if you would fit in with the company culture.

Focus on being direct and honest, and explain why you left your last place of employment. If you gave notice, were laid off, or fired, describe the circumstances behind your leaving. Be sure to end your response positively and tell the interviewer how excited you are to have the opportunity to interview for the position with their company.

"I was laid off from my last job because the company went out of business. I worked there for three years and have an excellent letter of recommendation from my previous supervisor. I have a copy of the letter if you would like it for your file."

After reading the job description, what do you like most about this position?

"There are many aspects of the position I like. My favorite part of this position is creating displays. I love using my creativity to create beautiful merchandise displays and found that was my favorite part of my job at my previous position."

The interviewer asks this question to see that you have read the job description in its entirety and determine what aspect of the role you like the most. Most Ocado job postings have many job duties you will be asked to perform. The interviewer wants to know what you like the most to see where your strengths lie.

Focus on describing what you like most about the job and explain why. For example, you might like that you will be responsible for training all new employees and providing regular performance evaluations. Tell the interviewer why this particular job duty excites you.

"What I like most about this position is delivering customer orders. I like meeting new people and being active in my job. This position allows for both, which is very appealing to me."

Ocado is proud of its diverse customer base. Do you speak any foreign languages fluently?

"I am fluent in British Sign Language as my mother is deaf. I also speak conversational German, but I would not consider myself fluent. I took two years of German in high school and have traveled extensively to Germany, Austria, and Switzerland. I have always been able to understand the language and make myself understood, but I am interested in improving my skills."

The interviewer asks this question to determine if you have additional skills to benefit their company if hired. Ocado has many customers who speak foreign languages, and they want to see if you speak any fluently to serve their customers better.

Focus on describing any foreign languages you speak fluently. If you are not fluent in any other language, tell the interviewer of any classes you have taken and how you would rate your skills. For example, if you had two years of Spanish in high school and can speak a little conversational Spanish, explain that in your response. Be sure to let the interviewer know you are open to taking any foreign language speaking classes to improve your skills, showing your dedication to the profession.

"Yes, I speak fluent Hindi as I was born and raised in India. My family became citizens of the UK after moving here when I was ten. I still speak Hindi daily with my family. I am also interested in learning Spanish and Italian as I have many friends who speak those languages."

Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

"If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them if we could have a civil conversation as I am trying to help resolve the problem. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect in return."

Retail and customer service-based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.

You want to show the interviewer that you have the demeanor and professionalism to handle rude customers. If you do not have the conflict resolution and problem-solving skills they are looking for, they will pass you over for another candidate. Describe in detail how you handle aggressive customers, using past experience in your response.

"Most places that I have worked have procedures in place for these kinds of scenarios, and I am happy to follow the procedures put in place by Ocado. In the past, when I have been faced with an angry customer, I calmly tell them that I would love to help resolve the issue and ask them how I can help. Generally, the customer will calm down and explain what the issue is. I will then do my best to resolve the problem without involving my supervisor. I will call my supervisor to assist if the customer is unhappy with my solution."

"Aggression is not allowed in any situation. I would try calming the situation by finding out the issue and trying to help. If the aggression continued, I would explain to the customer that they need to calm down otherwise security will be called and they would be removed from the premises."

Ocado puts customer service first. How do you ensure that you always put the customers' needs first?

"I have a rule always to treat my customers how I would want treatment in a store or establishment. Customer service is vital to a company's success. I start by greeting my customers with a smile. I then introduce myself, ask how they are doing, and ask if they need help with anything. If I am busy with a task or assignment and they have a question, I will stop what I am doing to help."

Retail environments are competitive, and businesses can fail with one honest mistake. Discuss with the interviewer how you ensure that your customers receive the best service from you.

Instead of saying you offer exceptional customer service, provide examples of how you do so. Perhaps you remember customers' names and preferences, help them carry their purchases to their car, hold the door open, or greet them with a warm welcome. Show the interviewer you have the customer service skills they seek in a candidate.

"I ensure that my customers' needs are met by actively listening to them and asking the right questions. I always treat others as I want to be treated. It's a good rule to live by, and I practice it daily. I always have a smile and a positive attitude, and I genuinely care about pleasing others and seeing my customers leave with a smile on their faces. I look forward to the opportunity to bring my exceptional customer service skills to your fine establishment."

"In the retail industry, everything we do is for customers. Excellent customer service is vital to a company's success. I treat our customers the way I would like to be treated. I listen to them and ask questions."

What do you know about Ocado? Why do you want to work for us?

"I have researched Ocado Ltd. a great deal and am very happy with the positive reviews I came across online. Your mission and values align with my own as well. I am always curious, bring my best self to work daily, and love a challenge. I would love to work for a company with such a great reputation, and I appreciate you taking the time for this interview today."

Display your enthusiasm for the job by assuring the interviewer you have researched the organization and the role. Describe what you found in your research that excited you to work for Ocado Ltd.

When researching Ocado, look for awards they have received, recent accolades, customer reviews, and the history and founder. The more information you provide the interviewer, the better!

"I want to work for Ocado because I always shop here. I love your products, and your company culture seems great, too. I have spoken to many of the staff, and everyone I have spoken with highly recommends Ocado."

At Ocado, we have a very clear return policy. How would you handle a customer arguing with you about a potential return?

"Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important, and sometimes refusing a return is not worth the bad word of mouth or risk of negative online reviews. There is a fine balance between being accommodating and being a pushover. If unsure of the best decision, I would ask my supervisor for clarification."

As a retail employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy and the company's needs in mind.

Focus on researching Ocado's return policy before your interview. That way, you will clearly understand and can use it in your response if you wish. Then, ensure the interviewer that you will handle the customer's complaint in a calm, professional, and non-confrontational manner.

"I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations. While your 28-day return policy on non-perishable items is very generous, some customers may have a circumstance that did not allow them to return the product in that 28-day window."

We have a strong employee honesty program in place at Ocado to prevent loss. What would you do if you discovered that a co-worker was stealing products or money?

"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."

Loss prevention initiatives are incredibly important in the retail sector. Discuss with the interviewer how you would handle a situation surrounding employee theft. Be sure to avoid sounding self-righteous in your answer. Be diplomatic and refer to company protocol in these situations.

The interviewer wants to hear that you have integrity and morals. If you say that you would look the other way or condone your coworker's behavior, you will be passed over for another candidate.

"I value honesty, so I would tell my manager immediately if I saw a co-worker stealing. Do you have a process in place for reporting these types of situations?"

"I would approach my line manager and let them deal with the situation according to company policy."

In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?

"I did very well in math during High School and am comfortable with the math skills required for accepting cash, balancing a cash float, and performing inventory-related tasks. I would rate my mathematical skills at a 9, as there is always room for improvement with any skill."

Strong math skills are an asset in any retail-based role. Assure the interviewer that you are comfortable with the math associated with handling cash transactions and performing inventory counts.

To be considered for the position, you want to focus on rating your skills at an 8 or greater. If you rate your math skills less than 8, the interviewer may feel that your skills are not adequate enough for the job. However, you do not want to give yourself a 10, as there is always room for improvement.

"My math skills are strong, and I am confident that I can meet your expectations regarding accepting payment from customers. I received As in all of my math classes and would give myself an 8.5 rating as no one is perfect."

"I'm confident that my mathematical skills are at the right level for me to be able to handle customer transactions.As a freelancer, I'm used to doing my own accounts and tax returns."

This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?

"I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. I have seen the uniforms worn by the retail employees at Ocado Ltd. and see that it adds a strong level of professionalism."

Many retail-based organizations require their employees to wear a uniform. Talk to the interviewer about when you have been required to wear a uniform and your thoughts on this. Be sure to keep your answer positive and avoid speaking poorly of the practice surrounding uniforms.

If you want to be considered for the position, you must tell the interviewer that you do not have an issue wearing a uniform. Describe your thoughts, such as uniforms are professional looking, there is unity among the staff, and customers can easily identify who works for Ocado when uniforms are worn.

"I think uniforms are a great way to provide a feeling of unity in the workplace. I have worn uniforms in previous positions and like how customers can easily identify who works for the establishment."

"Yes, I have worked for the cruise line industry for many years wearing a uniform. Working for a company such as Ocado makes me feel proud, therefore I would wear their uniform with pride."

In our retail stores, we take pride in our merchandising and displays. Do you consider yourself to be a creative person capable of making an attractive retail display?

"I have a strong creative flair and enjoy creating attractive displays. I think I have enough experience in retail to understand what attracts customers and prompts them to purchase. The displays I have seen in your stores are fascinating, and I would love to be a part of that creative flair."

If you have examples of displays you have created, share them with the interviewer so they can see your creativity. If you do not have examples, describe your unique ideas regarding Ocado's current merchandising. Show the interviewer that you are excited about the creative aspect of creating an attractive retail display.

The question does not ask about your previous experience creating attractive displays, but you want to focus on describing what you have made in the past if it was part of your job. If you are inexperienced in this area, explain how you have a creative side, and you are excited to learn how to create beautiful displays.

"I believe that with some training, I could very easily create some attractive displays. I have a natural flair for the creative and look forward to exercising that."

"Yes, absolutely! My previous job was set design and set build. I'm 100% at home with this."

At Ocado, we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

"I would be very excited about obtaining a role in a leadership position within Ocado Ltd. in the future. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready."

Leadership at the retail level can open up many career options, such as store management, district-level leadership, and even corporate opportunities. The interviewer asks if you are interested in a leadership position to see what type of employee you will be and how motivated you are to advance. Talk to the interviewer about your interest in gaining a leadership role in the future.

Focus on describing the leadership role you have set your sights on. Then, explain what measures you will take to achieve your goals. For example, you might enroll in a leadership course, watch leadership videos, or read books about developing and improving leadership skills.

"I have been in an unofficial leadership role for the past three years. I believe a retail management role with Ocado would be a great next step in my career. In addition to your company grooming employees into management roles, I have also enrolled in a leadership course this summer that will help me improve my leadership skills."

"Yes, absolutely. One of the main reasons I chose to apply for Ocado was that I heard about the possibility of gaining management positions within the company."

Tell me 3 qualities you possess that make you a strong fit for this position with Ocado.

"I have a lot of qualities that transfer well into a retail-based position. The top ones would include my strong organization skills, my ability to have a conversation with anyone comfortably, and my solid work ethic and level of honesty. I thrive in an environment that is clean and organized, like Ocado. My communication skills allow me to talk to anyone about anything, which enhances the customers' experience. I am a hard worker and have a strong moral code. When you speak with my references, I am sure they will say the same."

Before your interview, you must review the company's job description to give yourself a keen understanding of the qualities they desire in their successful candidate. Tie these desired qualities into your answer to display you are a fit for the role. If there are not three keywords that describe you, include various words that the interviewer does not always hear. Be unique! Here are some ideas: - Adaptable - Considerate - Diligent - Intuitive - Persistent - Resourceful - Sincere - Witty

After describing three qualities that make you a strong fit for the role, explain how each quality will benefit Ocado. For example, if you say one of your qualities is your customer service skills, tell the interviewer how those skills will benefit their customers' experience at Ocado.

"The three qualities I possess that make me a strong fit for Ocado are my interpersonal, leadership, and customer service skills. I can work with diverse groups easily and have never had an issue with a coworker or supervisor. I demonstrate leadership qualities and always lead by example, even when not in a leadership position. I have been recognized by previous employers for my excellent customer service skills. I have received numerous letters from customers thanking me for taking the time with them and providing excellent service. I look forward to the opportunity to bring these traits to your fine establishment."

This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

"I am happy to work a flexible schedule and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM."

Most retail positions require a wide range of hours, including evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.

If you have worked a flexible schedule before, let the interviewer know you understand the industry and are open to working whatever schedule is needed. If you have an outside obligation that prohibits working a particular schedule, mention that in your response.

"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."

"My current role is within retail, therefore I have a great understanding of how flexible schedules are important to maintain the best service we can provide."

In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift and you were asked to cover for them?

"I am more than willing to cover a shift for a co-worker if possible. I don't mind accepting overtime hours and consider myself a team player."

Being flexible in your schedule is valuable as a retail-based employee. The interviewer wants to see how you would handle a co-worker who did not show up for their shift, and you were asked to cover. Assure the interviewer that you are a team player and will do what needs to be done to help the team.

Assure the interviewer that you are more than willing to step in and help cover shifts. Being a team player and putting the company's interests first are desirable traits to possess.

"If a co-worker failed to show up for their shift, I would pick it up if possible. I always strive to be a team player."

"I would talk to my manager to see how we could reshuffle the team to make sure there is no gap in the service we provide. I would be as flexible as possible to help out."

You will be responsible for a large amount of cash and valuable merchandise at Ocado. What would your most recent employer say about your character and honesty?

"My most recent employer and all others would say that I have strong character and always choose honesty first. I have solid references who will attest to that as well."

Honesty is essential when working in a retail environment based on many cash transactions. Assure the interviewer that you can be trusted by speaking about your character. Draw on the opinion of others to solidify your answer.

The interviewer will most likely call your previous employer for a reference. Be honest in your response. If you know your previous employer will say that you are honest and trustworthy, say as much. If you were caught doing something illegal or dishonest, explain your side of the story before the interviewer speaks with your most recent employer.

"My most recent employer would say that I am a person of integrity. I fully believe in honesty at all times."

"I have been responsible for valuable property and cash in my previous jobs. I am an honest and trustworthy individual who can be 100% trusted."

Have you researched our company values? What makes you the best candidate for Ocado?

"I have researched your core values and mission online and like your mission of wowing your customers. I also feel my values align with yours. I am always curious, bring my best self to work every day, and am always up for a challenge. I think I would be the best person for this job because I greatly appreciate what Ocado Ltd. is achieving in the retail marketplace."

It is essential to research Ocado's core values and mission statement before your interview. Discuss with the hiring manager why you think you are the top choice for this role with Ocado Ltd. and how your values align with theirs.

Ocado's three core values are to always be curious, bring your best self, and challenge what's possible. When reviewing Ocado's values on its website, focus on expanding its core values so you can understand what each value represents. Then, describe why you are the best candidate for Ocado based on their values.

"Yes, I have researched your company and found your core values and mission statement spot-on. I like your wording that expressed your recipe for success. I feel that my retail marketing education, my curiosity, my inquisitive nature, and the fact that I am bilingual makes me a strong candidate for this role."

Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

"I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it challenging because it was a different industry than I was accustomed to. I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."

Walk the interviewer through your career in retail. Be sure to highlight your favorite and most challenging positions. Discuss what made them so challenging and rewarding.

When responding to your most challenging positions, explain what you learned from that challenge. One of Ocado's core values is to challenge what's possible. The company feels that when you challenge yourself, there are no limitations to what is possible.

"My most challenging position, and also my favorite position, would be my current role. It is challenging because it is fast-paced, and I need to think quickly on my feet. But, it is also my favorite for the same reason. I would not normally choose to leave; however, I need to find a position related to my newly acquired degree. In my current position, the hours are great, my co-workers are nice, and I receive fair compensation."

"I used to work as an assistant photo manager for a cruise line. The photo department generates the highest revenue for the company, therefore the pressure is always on.I enjoy working in high pressure, challenging situations."

At Ocado, we like to hire strong achievers. Give me an example of a time when you went above and beyond.

"Last week, my manager had not completed the schedule for the following week. Some staff complained that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by getting the schedule completed."

The interviewer asks this question to determine if you are self-motivated and do more than the bare minimum. Display to the interviewer that you can do more than the bare minimum without being asked. Show that you can react appropriately when your employer has a need beyond your usual day-to-day expectations.

For a behavioral-based question that asks for 'a time when...', it is best to utilize the STAR framework, an acronym for Situation, Task, Action, and Result. By using the STAR method, you can easily create a detailed and engaging story for the interviewer.

"Just yesterday, I had a customer make a purchase, and I noticed that she was struggling with her bags. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."

"I would always go above and beyond. I feel rewarded when a customer is satisfied and happy. Once, I spent my day off photographing a newlywed couple because some of their wedding photographs didn't turn out due to a mistake in the lab. They were very upset to begin with, but very very pleased at the end."

How do you like to be recognized for your accomplishments?

"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and my best reward is knowing that my hard work is noticed."

We all like recognition in some way for our accomplishments in the workplace. Share with the interviewer how you would want credit for your hard work. Some examples include gifts, financial perks, public recognition, kind words, or a promotion.

If you are the type of person who does not require recognition for a job well done, explain that to the interviewer. Let them know you are motivated by doing a good job and do not need public recognition. However, if you enjoy being recognized for your work, describe how you would like to be recognized.

"As a sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me."

"Hearing that I did well is really encouraging for me. Just a bit of recognition feels really rewarding."

Tell me about a time when you made a suggestion requesting change in an organization.

"Last year, when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager, who took it to upper management. The changes were implemented, and I was very proud of my suggestion."

In addition to being able to handle change, the interviewer wants to see that you can recognize when change is required and be confident enough to present that to your organization. Talk to the interviewer about a time when you were able to suggest a change in the workplace.

Even if your suggestion was not implemented, the interviewer would still see that you are creative and outspoken enough to suggest a change in the workplace. However, if you suggested a change and it was implemented, that would be a better example to use in your response.

"The store where I currently work is a family-run shop where they operated based on trust and didn't have a loss prevention plan. We were having some problems with theft because of it. I suggested we install a couple of cameras inside the store to deter anyone from stealing. So far, we have seen a 56% decline in the overall loss."

"As part of an events coordinating team, I had to think on my feet and had to come up with short or long term solutions to problems all the time.The biggest issue we kept having time and time again was the huge cues for photographs due to the popularity of the photo set built. In the short term, we tried to reduce the time choreography and prop handling took, but the biggest change was when I introduced the ticketed time slots. It provided us with a steady flow and guests weren't impatient or upset spending precious time waiting in cues at an event."

What is the most competitive work situation you have experienced? How did you handle it? What was the result?

"My current sales position is highly commission-based, so my colleagues and I are quite competitive. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."

This question is designed to determine if you can function well in a competitive environment. Think back to a time when you were racing others to achieve the highest sales, were working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention any successful outcome.

The interviewer wants to see that you can handle competition gracefully and that you are a good sport. You do not want to say anything that makes the interviewer think you get upset when you lose at something and that you cheer on your competitors.

"Last year, I worked at a high-end jewelry store where sales goals were intense, and the rewards were high. I am geared for healthy competition, so when we had contests, it greatly motivated me. I ended up winning 7 of the 12 contests! I won an iPad, cash incentives, and concert tickets. It was great."

Why is this job with Ocado right for you at this time in your career?

"I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to ensure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity to utilize my recent education in Communication while allowing me to advance in my management skills."

Discuss with the interviewer why you want to make a change and how this particular role fits well with the changes you seek. Be sure to give a more in-depth answer than the typical 'I am looking for growth' answer many interviewers hear. Be thoughtful and draw upon the research you have done on the company.

When responding to this question, remain positive and not bring up any negative reasons why you are looking for a change. For example, you may have had a bad experience in your previous career that left a bad taste in your mouth. Avoid mentioning that bad experience, and discuss how you plan to flourish in your new career with Ocado.

"This job will fit perfectly surrounding my school schedule. I hope once I complete my education, I can be given full-time hours for the summer. I am excited to work for Ocado because of the flexibility you offer students and the growth potential."

"I've been eying up Ocado for quite a while based on its reputation, your famous high quality customer service (love the quotes on the back of the vans) and also how Ocado inspires their staff to progress and flourish within the company. I'm a people person, I love professional, social, and interpersonal relationships. For me, developing this new career came at exactly the right time, when being a freelancer has had run its course due to my age and current circumstances."

Ocado Interview Questions

Go Back

1. Do you have reliable transportation?
2. How do you handle a situation where your supervisor does not properly communicate information to you?
3. Personality fit is important to us at Ocado. How would you describe your personality?
4. What type of work environment do you dislike working in?
5. We need reliable people on our team at Ocado. How many days were you absent from work last year?
6. Describe to me your ideal employer.
7. How can Ocado motivate you on the job?
8. What are your salary expectations?
9. How do you feel about performance incentives?
10. What do you hope to learn from this job at Ocado?
11. What type of manager brings out the best in you?
12. How do you handle situations that could cause you to be late or miss work?
13. This concludes our interview. Do you have any questions for me?
14. Ocado's employees are a very close-knit group. How will you earn the trust of your coworkers?
15. Tell me about an organization or group you have contributed to outside of work.
16. Tell me about your relationship with your previous boss.
17. Describe a time when you had your ethics tested.
18. Why did you leave your last job?
19. After reading the job description, what do you like most about this position?
20. Ocado is proud of its diverse customer base. Do you speak any foreign languages fluently?
21. Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
22. Ocado puts customer service first. How do you ensure that you always put the customers' needs first?
23. What do you know about Ocado? Why do you want to work for us?
24. At Ocado, we have a very clear return policy. How would you handle a customer arguing with you about a potential return?
25. We have a strong employee honesty program in place at Ocado to prevent loss. What would you do if you discovered that a co-worker was stealing products or money?
26. In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
27. This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
28. In our retail stores, we take pride in our merchandising and displays. Do you consider yourself to be a creative person capable of making an attractive retail display?
29. At Ocado, we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
30. Tell me 3 qualities you possess that make you a strong fit for this position with Ocado.
31. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
32. In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift and you were asked to cover for them?
33. You will be responsible for a large amount of cash and valuable merchandise at Ocado. What would your most recent employer say about your character and honesty?
34. Have you researched our company values? What makes you the best candidate for Ocado?
35. Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?
36. At Ocado, we like to hire strong achievers. Give me an example of a time when you went above and beyond.
37. How do you like to be recognized for your accomplishments?
38. Tell me about a time when you made a suggestion requesting change in an organization.
39. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
40. Why is this job with Ocado right for you at this time in your career?

Ocado Interview Questions

1. Do you have reliable transportation?

2. How do you handle a situation where your supervisor does not properly communicate information to you?

3. Personality fit is important to us at Ocado. How would you describe your personality?

4. What type of work environment do you dislike working in?

5. We need reliable people on our team at Ocado. How many days were you absent from work last year?

6. Describe to me your ideal employer.

7. How can Ocado motivate you on the job?

8. What are your salary expectations?

9. How do you feel about performance incentives?

10. What do you hope to learn from this job at Ocado?

11. What type of manager brings out the best in you?

12. How do you handle situations that could cause you to be late or miss work?

13. This concludes our interview. Do you have any questions for me?

14. Ocado's employees are a very close-knit group. How will you earn the trust of your coworkers?

15. Tell me about an organization or group you have contributed to outside of work.

16. Tell me about your relationship with your previous boss.

17. Describe a time when you had your ethics tested.

18. Why did you leave your last job?

19. After reading the job description, what do you like most about this position?

20. Ocado is proud of its diverse customer base. Do you speak any foreign languages fluently?

21. Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

22. Ocado puts customer service first. How do you ensure that you always put the customers' needs first?

23. What do you know about Ocado? Why do you want to work for us?

24. At Ocado, we have a very clear return policy. How would you handle a customer arguing with you about a potential return?

25. We have a strong employee honesty program in place at Ocado to prevent loss. What would you do if you discovered that a co-worker was stealing products or money?

26. In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?

27. This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?

28. In our retail stores, we take pride in our merchandising and displays. Do you consider yourself to be a creative person capable of making an attractive retail display?

29. At Ocado, we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

30. Tell me 3 qualities you possess that make you a strong fit for this position with Ocado.

31. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

32. In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift and you were asked to cover for them?

33. You will be responsible for a large amount of cash and valuable merchandise at Ocado. What would your most recent employer say about your character and honesty?

34. Have you researched our company values? What makes you the best candidate for Ocado?

35. Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

36. At Ocado, we like to hire strong achievers. Give me an example of a time when you went above and beyond.

37. How do you like to be recognized for your accomplishments?

38. Tell me about a time when you made a suggestion requesting change in an organization.

39. What is the most competitive work situation you have experienced? How did you handle it? What was the result?

40. Why is this job with Ocado right for you at this time in your career?