MasterCard Interview Questions
Go Back1. How comfortable are you selling products to MasterCard clients?
2. What is the most helpful piece of customer feedback you have received lately?
3. How do you feel about credit cards?
4. MasterCard does a complete background check on all candidates, including a credit check. Do you have strong credit and a clean criminal record?
5. What does it mean to be a persuasive person? Do you think you are persuasive by nature?
6. Which influencer do you appreciate the most in the financial realm? What do you like about their approach to finance-related topics?
7. When is it okay to stretch the truth to make a sale or cross-sell a new product?
8. If you were to accidentally do something wrong at work, how would you repair the situation?
9. Do you believe that your co-workers and clients see you as an honest and trustworthy person?
10. Confidentiality is of the utmost importance to us. Have you ever broken a confidentiality agreement? Under what circumstance would you breach a confidentiality agreement?
11. Do you have any credit products with MasterCard? Why or why not?
12. Do you prefer to work for MasterCard in a B2B or a B2C approach?
13. Would you break MasterCard policy to satisfy a customer?
14. What would make you lose your patience with a MasterCard customer?
15. Tell me about the last time you made a product suggestion to a customer that helped them in a big way.
16. Tell me about the last time you handled a demanding customer. What did you do well, and what could you have done better?
17. Have you considered expanding your education in the credit card or financial services realm?
18. MasterCard gives priority to bilingual candidates. Do you speak multiple languages?
19. How has your education prepared you for success in this role with MasterCard?
20. Do you have sales targets in your current role? How is your performance measured?
21. Do you have strong business and financial acumen?
22. Have you ever worked in a call center environment where your calls are recorded?
23. What do you know about credit card services and how market conditions impact our business?
24. What does cross-selling mean to you? Tell me two MasterCard products that you could cross-sell.
25. Tell me about your experience developing key internal relationships with Risk Management, Underwriting, and New Accounts.
26. Tell me about any formal sales and customer service training you have received.
27. Do you have experience using a CRM tool such as Salesforce?
28. Walk me through your experience managing an end-to-end sales cycle.
29. MasterCard has a variety of goals and KPIs for each employee. How do you meet and exceed your goals every month?
30. What tools can MasterCard provide you so that you can deliver world-class customer service?