When have you had to change a major component of your project due to new information?

"I had a large project last month that was nearly complete when the client called to say that the dimensions provided were incorrect. Because of this, our team had to redo the entire proposal. It took us an additional four days of work, but, in the end, the client was delighted with our work, and it resulted in new opportunities with them."

This question aims to assess how adaptable you are in coping with sudden changes. Your answer will inform them of your emotional intelligence and how capably you switch gears while maintaining your focus on the needs of the team and your focus on the big picture. Reacting calmly while under increasing pressure in a high-pressure situation requires high emotional intelligence and adaptability. It's the difference between thinking quickly on your feet or suffering from task paralysis.Share a situation where a significant last-minute change occurred on a project and how you handled the implementation of the new information. Provide an example that exhibits sound judgment while thinking fast on your feet. Discuss the results of your course of action, what you learned, and how you've grown from your experience. When faced with high-pressure decision-making, which requires an immediate response to a given situation, an old expression applies: 'A good plan today is better than a better plan tomorrow.'

"Last year, we saw new federal regulations come through that affected 80% of our ongoing projects. We had to adjust our plans quickly; however, we were able to deliver a timely product that met federal regulations."

Would you be willing to work over 40 hours a week?

"I am available for full-time work, preferably 8-5 Monday to Friday. I am happy to be a team player and work some overtime, as required. Will these hours meet your expectations?"

With this question, the interviewers will gauge your flexibility and expectations. Before answering, be clear on the expectations of the role. Make sure you have thoroughly researched this position. If, after adequate research, the expectations on availability remain unclear, now would be the time to ask. Keep in mind that, in most states, an employer cannot demand that an employee work more than 44 hours per week. Yet, depending on the position you are applying for, there may be a high demand for less desirable shifts, expectations for putting in overtime or weekend hours, or expected on-call coverage when experiencing staff shortages. Be honest. It's better to discuss these things in an interview before making commitments you can't keep. If you have other priorities or demands on your time that aren't conducive to working lots of overtime or covering other shifts, clarify this now.

"If overtime is required in this role, I am happy to accommodate whenever I can. My only restriction is that I cannot work Wednesday nights, as I have an evening course those days."

What questions do you have for me about Lenovo?

"Thank you for asking. I do have a few questions. What is top of mind when it comes to filling this role? Also, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates also interviewing for this position?"

Having questions ready for the interviewer is a must. It will help the interviewer assess your interest in working for them. Yet your questions will tell them how informed you are about the position and the company. Asking questions you could have answered on your own will speak poorly of your work ethic. So, when you review the company website and other online resources, write down questions about what you learned. The more questions you ask, the more enhanced your communications skills will seem, and the more likely you are to be self-guided and successful at your job.

Who is your role model and why?

"I'd say my mom is my role model. She raised three kids by herself while working three jobs. When people ask her how she did it, she'd say, 'It takes a village.' She was humble and sacrificed so much for us and never complained, always putting others first. She'd say she was making a difference, and she did. She taught us to believe in ourselves, and she never stopped believing in herself. Eventually, she started a non-profit that helps others in her situation. Her non-profit is called The Village. It's one thing to go through some of the tougher times in life, but to always smile and laugh and put in the hard work. She always said that life is shaped by the way you look at it. I still believe in that. She's my hero."

Your life's inspiration can be familial, historical, fictional, or anyone who helped you realize your true potential. The example you offer will provide insight into the values and principles that make up your character. It likewise doesn't need to consist of only one person. By gaining this understanding of your character, your interviewer will be better able to ascertain how well you'll fit in with the culture of their brand.

How would your most recent manager describe you?

"In my recent performance reviews and discussions, my manager describes me as a hard worker, motivated and consistent employee. I always strive to exceed expectations when possible. My current manager is happy to speak on my behalf as a positive reference."

Many who've had this question posed to them wonder if they've already conversed with their previous employer. If this question makes a candidate nervous, the interviewer may wonder how truthful their presentation has been. Therefore, this question can test how well you cope with stress in real time. The last thing you want to do is guess what your manager thinks of you or come across as lacking in confidence with what you present as your answer. When you answer this question, draw from your last performance review and offer something positive they've said about you. Advertise your merits and remain consistent with your other answers and how you present and perceive yourself. Solidify your answer with your employment references.

"My last manager and I had a close relationship. She appreciated my efforts in working overtime and taking my work home when required. I believe she would describe me as unique, reliable, and energetic."

How do setbacks emotionally affect you and your work?

"Experiencing a setback is always disappointing, and can be disheartening, but I understand that it happens from time to time. If I experience a major setback, I take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"

Everyone handles the stress and disappointment of setbacks differently. Some might try to hide their setbacks or pretend they never happened out of fear of being perceived as weak. Others might be too hard on themselves, causing them to lose confidence and trip over their own feet. To strike the right balance, you want to show you hold yourself accountable, evaluate and learn from your mistakes, apply them to your professional growth, and use those lessons hard learned to shore up your future success. Discuss with the interviewer how you typically cope with setbacks while considering these points.

"Setbacks happen for a reason, and they do not affect me emotionally in the least. I am a very pragmatic thinker and stay focused despite the challenges that come my way."

Have you ever broken a confidentiality agreement?

"I never have, to my knowledge, broken a confidentiality agreement. Despite my reasons for leaving a position, I would never choose to hurt a previous employer in any way."

Confidentiality agreements, or non-disclosure agreements, are commonplace and often an industry standard. Companies will have confidentiality agreements for several reasons, so attest to your integrity and discuss what your word means to you. Exhibit your experience and professionalism by validating why confidentiality agreements or NDAs are often necessary and the value you see in them for protecting the interests of all stakeholders. Offer assurances you have no issues with signing and adhering to them and have never broken any such agreements in the past.

"I understand the importance of confidentiality agreements and would never breach a sensitive agreement like that."

Tell me something about yourself that I wouldn't know from reading your resume.

"I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in several races. I am a competitive individual and enjoy keeping fit."

The interviewer would like to get to know you apart from what is on your resume. Your answer will help them determine whether your personality fits their culture and teams. Divulge your professional interests, views, and values. Share the basics of who you are, why you are here, where you come from, and where you're going. Describe how your life experiences influenced your self-awareness, growth, and continuous development. Speak to the strength of your character. They hope to hear about your emotional maturity, ambition, self-growth, conscientiousness, and integrity. Try not to dwell on the hardships and hurdles you've overcome. Focus on the positive takeaways from the experiences that shaped your character while exhibiting forward-thinking.

"I am bilingual in Spanish and have some proficiency in French and Italian, too. I also am a huge Harry Potter fan and could pretty much quote each book to you."

What are three of your greatest strengths?

"I'd say three of my strengths are my systems approaches for getting the error-free job done ahead of deadlines and with consistency. Also, I'm always staying productive, always finding more work to do when I'm ahead of the game. And I'm often stepping outside my comfort zone to do whatever it takes to help the team. My contagious positive attitude has also had an impact at work. I often set the pace, and I've been told I am a natural-born leader."

The interviewer wants to know what you perceive as your greatest strengths. They are also interested in how your strengths will benefit their team. Your answer will likewise inform them of your confidence and self-awareness. This is an excellent opportunity to showcase how unique you are suited for this role. Try to align your strengths with their values and culture.

What is your greatest weakness?

"My greatest weakness is not being great as saying no. In the past, I've bitten off more than I can chew and struggled with how to communicate 'no.' Since then, I learned that not communicating my limits despite how well I manage my time leads to taking on more than I can handle, which causes me to underperform. I've gotten a handle on this. But being a people person who is not easily offended and rarely takes things personally, saying no can be hard for me. This trait is a strength and a weakness. I'm learning how to strike a harmonious balance between the two."

This question helps the interviewer assess your self-awareness and whether you're honest about your shortcomings. It will also help them gauge whether you consistently pursue self-growth. Show that you take your career development seriously. A good example would be a well-intentioned shortcoming or a growth opportunity you've self-identified that is integral to your career goals. Choose shortcomings that benefit the greater good. The best examples have positive and negative sides.

Do you take more of an analytical or interpersonal approach to your work?

"I'll take whatever approach ensures the most desirable results. I keep my feet in both worlds and pride myself on my adaptability. Speaking for myself, locking into one approach versus another sounds like a sure way to set me up for less than optimal results."

This question determines if you are an interpersonal team collaborator or an analytical innovator. For some, an analytical approach is a singular task, whereas interpersonal is more collaborative and team-oriented. How you answer will help the interviewer determine if you are an extrovert or an introvert. Both bring value. There is no wrong or right answer. Ideally, you'll want to strike a balance with both. The most important thing here is to exude a sense of self-awareness.

Why is this job with Lenovo right for you at this time in your career?

"I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me at this point in my career because it offers an opportunity to utilize my recent education in IT while allowing me to advance in my management skills."

Discuss with the interviewer why you are looking to make a change and how this particular role fits well with the career goals you set out for yourself. Share how this is the right move in your professional development. Give a more in-depth answer than 'I'm looking for growth.' Convey that you are qualified and ready for this opportunity. Be thoughtful, and draw upon your research on the company and how it correlates with where you want to take your career next.

"This job is right for me at this point in my career because I am prepared to take on a management position. Your company would nurture my desire for growth and prepare me with the appropriate training."

Have you progressed in your career as you have expected?

"Overall, my career has progressed slower than I would have liked. I have held a few positions that didn't offer the growth and learning I was expecting; however, I have bounced back nicely. This particular position would take my career exactly where it should be."

Career progression can be a touchy subject, especially if you feel your career hasn't progressed as you imagined. However, this question assesses your attitude toward your career progression more than anything. One's professional journey rarely is a straight line. Explore the twists and turns you've taken in your career, whether they be detours or shortcuts. Examine your past five-year career plans and where you had to adjust your projections accordingly. Take into account everything you learned along the way that contributed to your development, growth, and skill sets. Whether they were setbacks or not, your attitude and what you took away from those experiences matter most. Talk to the interviewer about your career progression and what you would like to see in the future.

"I have been very intentional with my career moves and progression and am happy with the path my career has taken."

What are your thoughts on web-based click-to-chat support solutions?

"I have heard mixed reviews from customers on this service. In my opinion, any service that allows a client quick access to answers is a positive thing. Have you noticed a shift in your client relationships since implementing this type of solution?"

Questions that ask your opinion on an industry-related topic can vary. However, the question tests how current and relevant your answer is and how diplomatic you are when volunteering your opinion. Whenever you are asked your opinion on an industry-related topic, you should be honest, yet positive. Without knowing where they stand on the topic, you should focus on both the pros and cons, coming across as informed, balanced, and emotionally mature. If Lenovo offers a service like this, you should also ask them about how well the service has worked for them and what they value about that service.

"I like the idea of click-to-chat support solutions so long as they don't become 'spammy.' The placement of the pop-up box should be convenient and personalized, so they do not appear to be a templated after-thought to the end-user."

Would you say you are a better verbal or written communicator?

"I prefer verbal communication because a lot can be misinterpreted with written communication due to lack of tone, fluctuation, expression, and body language. I will always choose a face-to-face conversation whenever possible."

By asking for your preferred method of communication, they're gauging your communication skills, verbal and written. How you answer will help them determine your fit for the role. Strike a balance between above-average writing skills and above-average oral communication skills. Emphasize how crucial effective verbal and written communication in the workplace is. Describe what you do to contribute to enhancing clearer communication in the workplace. Communication is more than getting everyone on the same page. It's about how a message is conveyed. Take additional care with your choice of words while answering this question and what your choice of words might communicate.

"I like to leverage both methods of communication when dealing with business. Sometimes, situations call for verbal communication, and other times, written. As a rule of thumb, I practice verbal communication with written follow-up. Utilizing multiple methods creates repetition and therefore, change."

How would you rate your performance in this interview?

"I believe this interview has been quite informative. I am happy with my performance so far and incredibly grateful for this opportunity to meet with you today. There is one thing I'd like to clarify regarding XYZ... But beyond that, is there anything I can further clarify from our conversation?"

Your answer will offer the interviewer insights into your confidence and self-perception and may reveal how well-aligned your realities are. If you feel you've left out any relevant information, mention it; this question offers you an opportunity to return to previous questions where you could have elaborated more. Be confidently honest with the interviewer about how you feel the interview has gone so far. Consider any relevant remarks the interviewer said, and include this in your response if appropriate. This will demonstrate that you are an active listener and pay attention to details.

At Lenovo, we deal with sensitive and confidential client information. Are you willing to complete a full background check?

"I am happy to comply with any background check required. My record is clean, and I have a strong credit history. I do not participate in drug use, either. I assure you that if you hire me for this role with Lenovo, I will maintain a clean record."

Most companies in the IT and IT Services industry need to be very cautious about who they hire. There is a chance that much of the information you access could be confidential and harmful if put into the wrong hands, and they need to exercise caution when considering bringing on a new hire. Assure the interviewer of your willingness to comply with any form of background check they require. Exhibit professional transparency by sharing anything that might come up, providing context, and giving you a better chance of landing the job. Not being transparent would suggest you're hoping issues from your past won't come up, which speaks to a lack of integrity and disrespect for their resources and time. If you're not sure if something from your past would appear on a background check, research everything and anything that might, and see if any of those apply to you.

"Yes, I can complete a full background check. I should disclose that I have a mark on my record from about eight years ago for a DUI. I can still travel and no longer have restrictions on my driver's license."

Our industry is a competitive one. Why do you specifically want to work for Lenovo?

"I understand that Lenovo has some strong competitors, but when I researched new employment opportunities, your company always seemed to have the most positive message. I also know a couple of people who have worked with Lenovo, and they had only great things to say about your compensation, culture, and growth opportunities."

If asked this question during your interview, your interviewer wants to see where Lenovo scales on your job wishlist. They also don't want to hire someone just looking for a job. They want to know whether you ideally want to work for them, and they also want to know why. Honesty is always the best policy with this question, and it always puts a bit of fire under the hiring manager if they know you are actively looking for a new position. You should enter the interview prepared to discuss how they stand out as your top employment option among their competitors. Talk about what you feel Lenovo is doing right and how their values and opportunities align with your career goals and employment needs while conveying they're at the top of your wishlist.

"I feel Lenovo would nurture my desire for growth and prepare me with the appropriate training to support that growth."

We put a great deal of pride in our customer service at Lenovo. How will you contribute to our high customer service standards?

"Your customers have a strong voice, and I noticed a consistent theme in your online reviews and presence. The theme was that you offer friendly, fast, and easy-to-understand service. I plan to contribute by learning my role quickly and continuing to be an approachable and helpful point of contact for the customers who need us."

This question aims to evaluate your customer service skills. Your answer will help them assess how well you'll fit into the culture of their brand. Before your interview, it's a great idea to spend time researching Lenovo reviews, their online presence, their website, and their core values, and integrate their keywords into your answer. Explore what their clients are saying. Speak confidently about how your strong customer service standards align with theirs. Go beyond how you aim to deliver a great customer experience through your interactions with your clientele and your team. Go deeper than 'the customer is always right.' Focus on culture, branding, and creating human connections. Focus on the customer experience delivered through your interactions with your clientele and team. Exhibit positivity and an enthusiasm for working in a customer-centric environment like theirs.

"I will contribute to your high customer service standards by offering a listening ear and ensuring that I fully understand your products and services. The more I know, the more I will be able to offer your client base."

Do you always double-check or proofread your work?

"Spelling and grammatical errors are a pet peeve of mine. I will triple-check my work if there is time! I feel that it is essential to submit error-free work."

An interviewer will evaluate how consistent your non-verbal cues are with what you say, whether you answered one question one way and a similar question differently, to the consistency between your interview and what you've detailed on your resume. These will clue them into your attention to detail and the consistency they can expect in your work performance. How well you produce error-free, high-quality work within given timeframes will be evaluated based on your attention to detail, adaptability, and flexibility. So, keep your answers consistent. Attention to detail is only valuable when quality doesn't sacrifice meeting deadlines and accomplishing goals. So, emphasize your understanding of the distinction between quality and quantity and explain why striking a balance is important. Explain your process for proofing your work for errors. This will come down to a combination of technical skills and aligning all the necessary facts and figures to a conclusive result. Items you want to touch on in your answer are your organizational skills and your methodology or approach to project management, the level of your attention to detail, and the standard you set for your work.

"Yes, absolutely I do! Accuracy is essential in the IT industry, and I would never compromise quality to save time."

When have you worked with a diverse group of people?

"I have worked with diverse groups of people most of my career, including my time at University. I am most comfortable and happy in this environment because it offers a great learning opportunity."

Assure the interviewer that you can handle an environment that offers diversity. Communicate clearly and decisively. The last thing you want to do is come across as uncomfortable or out of your element when answering this question. Diversity questions are one way to determine your cultural competence.Today, the prevailing approach to fostering innovation in the workplace is drawing from a diverse work pool across boundaries, where the range of perspectives, experience, and culture is wide and varying. So, when discussing diversity, focus on the human experience and being more comfortable outside your range of experience than within it. Acknowledge how, even at the most inherently human level, we're all driven by the same basic needs and unifying experiences.

"I would say that pretty much every company I have worked for has valued diversity. Working with people from all walks of life brings different perspectives and helps identify potential problems faster."

At Lenovo, we support continued education for our employees. If you could take a course or workshop on any topic, what would you choose?

"I love that Lenovo emphasizes continued education. This offering is one of the qualities I was looking for in my next opportunity. If I could take a course or workshop on any topic, I would focus on IT Management. My goal is to grow into a management-level position, and that would be a great stepping stone to get there."

Working for a company that emphasizes the importance of continued education can be an enriching opportunity. Be prepared to discuss your career goals, how continued education fits into your pursuits, and your active interest in expanding your knowledge. Explore this aspect of their company culture. Share how working for a company that showcases such support for their people places them at the top of your job wishlist.

"That is very exciting news. I also value continued education. If I could continue my education in any area, I would do a deep dive into IT Security and IT Security Management."

Walk me through your post-secondary education and how it will help you in your career with Lenovo.

"I completed my Bachelor of Applied Technology from Carnegie Mellon University in 2004. During that time, I specialized in Data Management and Analysis. I graduated with a 3.67 GPA at the top of my class. One of the biggest take-away's from my post-secondary experience was learning how to manage my time while working on multiple projects successfully. I perfected my multi-tasking skills, and I look forward to bringing those to work for Lenovo."

Your interviewer has seen your resume. They're now trying to determine how well-aligned your motivators are with theirs and what achievements or collegiate life lessons make you uniquely qualified for this position. This question is your opportunity to breathe life into your professional education, so prepare in advance. Describe some of the more relevant topics you learned. Talk about your major or any special academic recognition you received. Lay the foundation for your professional goals based on your educational pursuits. Don't restrict yourself to any subject you studied. Share what you learned from your college experience and how it prepared you for your career - anything that helped you along your professional path and aided your growth can be considered part of your educational history. Discuss the strengths gained and how you've applied those skills to your career. Display your commitment to your career path, exhibiting a passion for your field and enthusiasm for where it'll lead you.

"Although I do not have formal post-secondary education, I have taken some courses in customer support, upselling, and a variety of software programs. I look forward to gaining even more knowledge in this role with Lenovo."

If you were hired today, what would you accomplish first?

"When we spoke earlier about sales targets in this position, you mentioned that most new sales professionals hit their KPIs after 120 days. If hired today, my goal would be to exceed my KPIs after the first 90 days. I plan to make a positive impact very quickly."

When starting a new position, it's natural to want to set goals to make an immediate positive impact and address the needs of the company outlined in the job posting or job description. Yet an ideal candidate will need to exhibit strong interpersonal and communication skills and should spend the first 90 days building relationships, asking questions, and learning not only how to do the job but also to learn why they do things the way they do. Without having that valuable information, it will be impossible to make an impact. Show your initiative by preparing a 90-day success plan, mapping your approach to entering a new work environment, and introducing yourself and your work style to your teams. Tell the interviewer that you would like to contribute after you are thoroughly versed in all aspects of the foundations of their environment.

"If hired today, I would start with analyzing all quantifiable data from the last month, quarter, and year to identify any bottlenecks or shortfalls and set a plan to correct them."

At Lenovo, we seek to hire those with a passion for the IT industry. How do you stay up-to-date on industry changes and current events?

"This industry is ever-changing, and I have a keen interest in keeping up-to-date on those changes. I regularly read a few great online publications, including PC Mag and Wired. Do you have any recommendations for great resources?"

This question aims to answer how competitive an employee you'll be and whether you actively anticipate and adapt to any changes that could impact your profession, from evolving technologies to automation to breaking trends or developments. Being up to date on industry terms, trends, and news is critical in a fast-moving industry like IT and IT services. This question offers you an opportunity to showcase yourself as a trusted resource, as informed and in the know. Speak briefly about the specific sources you refer to and exhibit how in charge of your development you are. Wrap up your response by asking the interviewer for their opinion on the outlook of the industry. This question could spark an insightful and helpful conversation.

"My current employer sends a daily email with company and industry updates. This update is beneficial, and I read it thoroughly every day. I also have Google alerts set up so that I am up to date on new trends and happenings in the industry."

What decisions did you routinely make in your last position?

"In my previous position, I was often required to make decisions on staff scheduling, hiring, and terminating. That role prepared me for a position like this one. I have well-honed decision-making skills and excellent intuition for hiring."

The interviewer would like to know what level of responsibility you inherited or were entrusted with at your current or previous employer. Your answer will inform them of your work ethic, leadership potential, and how readily you step outside of your comfort zone. Highlight how the examples you offer prepared you for this opportunity.

"I was responsible for planning the content calendar: emails, blog post topics, and timing social media posts, in addition to executing the plans. That means everything from creating web copy to choosing images. Also, I collaborate with management to decide what promotions and sales we will run and when."

We are asking for eight years of industry experience and you have just five. Why do you think you are qualified for this position?

"Although I have five years of experience rather than eight years, I can do this job well. In my previous role, I outperformed colleagues with 12 years of experience. To me, it's all about drive and the ability to be a quick study. I have all of these qualities and more."

For many employers, your number of years in the field is flexible, so long as you have the equivalent skills and results to prove your experience. This nuanced question tests your experience level by allowing you to explore this nuance with them. They're presenting you with an opportunity to pitch yourself. Take some time to consider how you'd rate your skill level versus your tenure in your field. Talk to the interviewer about your major career successes to demonstrate your experience, confidence, and leadership potential. Exhibit pride in how far you've come, and discuss what you achieved to get here and why the timing is right for you to pursue this opportunity.

"Along with my five years working in the IT industry, I have worked in related industries my entire career, such as telecommunications and securities. Also, I hope that my graduate degree gives me a little boost in experience over the required undergraduate degree."

Give me an example of a time you had to be extra diligent to meet a deadline.

"Last month, I had a client who made several last-minute changes to our project. Despite the changes, our deadline remained the same. Our project lead was becoming increasingly stressed that we would not meet our deadline, so I agreed to stay late three nights that week to ensure we met all expectations."

This question asks about your work style, work ethic, and how you approach your work. Talk about the tools and resources you employ to plan your work and stay organized on the job. Exhibit your consideration of timing, commercial importance, and positive externalities of other priorities. Multitasking is challenging for most people. How you track your progress and pick up where you left off on a task you had to shelve when more pressing priorities took precedence is important.

"I am always diligent when it comes to deadlines. However, I remember an abnormally large order from a regular client. I was a little stressed about making it perfect, but I was confident, and we met our deadline with no issue."

Tell me about your experience in the field of IT services.

"I bring all the experience you are looking for to fill this position. In addition to being an expert user in SAP, I also bring five years of experience in desk-side support as a bilingual IT support agent."

After performing adequate research on Lenovo and the position, research yourself and align your experience and skills with what they are looking for in their ideal candidate. Examine your previous performance reviews and five-year career plans and map the milestones you've achieved to get to where you are today. This is your opportunity to show off your merits and give your elevator pitch on why you are the most uniquely qualified individual for this position.

"I have eight years of industry experience with Company ABC and XYZ. Both experiences taught me a great deal about IT, and I am excited to continue my career in this industry with your organization."

Lenovo seeks to hire employees with above-average communication skills. Describe your communication style to me.

"I have been a client of Lenovo in the past and can truly say that positive communication with your clients makes you the most popular choice in the area. I am confident that my communication skills will work well here because I focus on simple solutions, easy-to-understand language, and a friendly tone."

The interviewer wants to know whether your communication style will fit the culture Lenovo has built. Everyone has their own style of communication; feel free to share yours. However, place more emphasis on your communication skill level than your style. Key points to mention are your non-defensive communication skills, active listening, and ability to mirror, validate, and empathize. Adapt your communication style to that of your interviewer. Convey your communication style would align with their standards by integrating any of their unique keywords naturally into your answer.

Here are some additional words to describe your communication style: - Energetic - Lively - Articulate - Eloquent - Informal - Formal - Succinct

Describe your ideal employer.

"My ideal employer brings charisma and passion to their work. I work best with organizations with a penchant for learning and promoting their employees based on performance."

A job search isn't a one-sided hunt. They're counting on the candidate they bring on board to consider this a good fit. Spend some time examining your career goals. Evaluate the working environment that fosters and enhances your productivity. For example, studies have proven that listening to music with no lyrics or lyrics in a language you do not speak increases productivity. Standing desks and frequent micro-breaks likewise increase productivity. Workspaces that allow their employees to bring their pets in with them to work even more so.Consider what environment and environmental conditions motivate you to perform at your best. The more consistently productive and focused you are, the more successful you'll be in accomplishing the career goals and milestones you've set out for yourself. Keep the conversation positive as you share with your interviewer what your ideal employer looks like, the considerations they take, and the habitat they create to ensure job satisfaction. Keeping your expectations realistic, determine how near the mark they are to your ideal environment, and align your answer with what you can expect from them.

Here are some other ways you could describe a great employer. A great employer will: - Pause to have fun now and then but also know when to be serious - Treat everyone fairly and equally - Offer rewards for great work - Offer a continually challenging environment - Offer flexibility and understands that personal situations come up from time to time - Encourage a collaborative workplace

What type of manager brings out the best in you?

"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel I am best in an independent and autonomous environment. Can you describe the management style here?"

The interviewer is interested in knowing how well you'll get along with those in positions of authority and whether they can meet your expectations for the type of manager or employer that brings out the best in you. How you answer could also offer a glimpse into their personality, philosophy, and approach to life and work. It might also help them pair you with the type of leader who best matches your inspiration based on your ideals and better serves as a role model for you through your onboarding experience. Think of those who inspired you. Inspirational people motivate us to keep going when we feel like giving up. If you are unsure of the management style of the interviewing company, try to leave your answer as open as possible.

Here are some management styles: - Directive Autocrat - Permissive Autocrat - Consultative Style - Persuasive Style - Inclusive - Democratic Style - MBWA (Management By Walking Around) - Laissez-faire - Mentorship Style

How do you evaluate success among your team members?

"I have a very in-depth and successful system for evaluating success among my team members. I check in twice per week with each member of my team- on Mondays to set our goals together and Fridays to discuss successes and challenges. I have them self-evaluate, and then we create a plan for success for the upcoming week. I evaluate their success based on their follow through and willingness to work hard to reach their goals."

The interviewers will need every confidence you're the right person for the job before they consider hiring you. Your answer to this question will give the interviewer a better understanding of your approach to leadership, your communication skills, how effectively you delegate, and your time management skills. Morale is a great determiner of productivity. The ability to promote a team member's strengths and avert exploiting weaknesses is integral to effective leadership. An employee with a general sense of accomplishment will be more effective at their job. Be universal in your approach, especially if the management style they foster in their culture isn't entirely clear.

"I typically have KPI (key performance indicators) in place to measure the success of each team member. I also manage our overall success in working together. For example, are we hitting on key initiatives within the department, developing each other for succession planning, and having fun along the way!"

What characteristics or events have contributed to your success as a leader?

"There is a multitude of factors that have helped me to become a strong leader. First and foremost, I had an outstanding mentor from a young age. Secondly, I have studied leadership at great length. My personality has also contributed to my success as I am a natural coach, teacher, and leader."

The interviewer wants to get to know you and how well your personality would complement their culture. Before your interview, consider the qualities possessed by great leaders you admire. Identify which you most passionately feel are essential leadership qualities and how they contribute to the values and principles that make up your character. If there was a strong mentor in your life or even a professor in college who inspired you, describe how the qualities you admired you embraced within yourself. The more friendly and forthright you are, and the more you open up and let them know you, the more successful you'll be in your answer.

Here are some other factors that make a successful leader:- Having a good example and replicating that example - Working on continual development, both professionally and personally - Being diligent when it comes to fully understanding your business - The ability to make solid decisions promptly - The ability to delegate when you know you aren't the best person for the task - Maintaining a positive attitude even when times are tough - Admitting when you are wrong and holding yourself accountable - Keeping your team in the loop on current and upcoming changes

How do you balance your working life and your personal life?

"I'm all about working smarter, not harder. I'm a time management freak. By focusing on my time management, I ensure my personal and work lives remain balanced. However, should the need arise to go above and beyond, I might occasionally take work home with me, but only when it makes sense."

How methodically you manage your time will offer insights into how effective you'll be at your job and how effectively you manage your time. If you feel overwhelmed at work because of poor time management, you might bring more stress home, not sleep well, and perpetuate a cycle of underperformance. Not managing your workflow or projects can cause missed deadlines, resulting in taking your work home with you. Not preparing for your morning can cause you to be late to work, all considerations when determining if you are a good fit for the position. Explain how you balanced your life in your current or past roles. Share a few tools you used to stay organized to more effectively manage your time.

At Lenovo, we have detailed procedures for client technical support. What would you do if those procedures did not appear to be working?

"It is important to have procedures, but I understand that sometimes those procedures do not encompass all client needs. If I came across a situation like this, I would rely on my knowledge and experience to troubleshoot and find a solution. If I did not have the answer, I would ask for help from my supervisor or a colleague. It is important to stay calm in situations like this, so the client remains confident in our capabilities. I would never tell a client that I didn't have an answer. 'I will find out' is always the best answer."

Your interviewer is interested in learning how well you handle high-stress situations. How you answer may inform them of your emotional intelligence. In any high pressured situation that requires immediate decision-making, taking a calculated risk is often necessary, especially where hesitating is more costly. Therefore, the interviewer wants to know if you are a risk taker or risk averse. Share with your interviewer your approach to being resourceful, exhibiting outside-of-the-box thinking, and taking an educated, calculated risk while thinking fast on your feet. Provide an example that demonstrates sound judgment. Discuss the results of your course of action, what you learned, and how you've grown from your experience.

"I do not mind going slightly off script if needed. There are sometimes extenuating circumstances where the process does not necessarily work. I will gain permission from my employer if it's a bigger concern than usual since I still want to follow the procedure as much as possible."

What are your salary expectations?

"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

Be open, realistic, and honest. Transparency is the best choice when salary-based questions arise. Use your current earnings as a baseline. Share anything that impacts your cost of living - bonuses or incentives, your commute, retirement packages, stock options, PTO, etcetera. Then project what your income would be over the next year or two, including how frequently you received performance reviews. Once you've done this, find out what they offer. Once you find where they're meeting, exceeding, or wanting in this regard, you can adjust your number accordingly.

"I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

What part of this career brings you the most stress?

"The part of my career that brings me the most stress is when the schedule is running behind due to a lack of hustle on my team's part. I like to be on time with my schedule to ensure that my clients are assisted properly."

This question aims to assess your perception of a high-stress working environment. The interviewer wants to know whether you are equipped to handle the realities associated with the job. Someone who keeps calm under pressure will benefit the company in this position. A positive attitude can go a long way in demonstrating the ability to lead by example and foster a positive work environment. Talk to the interviewer about which areas of your career are the most stressful. Describe how you keep calm under pressure. Exemplify emotional maturity by acknowledging that we face stressful situations every day, and highlight your ability to take such situations in stride.

"I probably bring myself the most stress because of my drive and desire to be/do the best I can be. I manage this by focusing my energy on productive activities that are good for my career."

How do you manage up?

"I manage up by being the most effective employee possible, building relationships with my leaders, and being transparent with feedback. I strive to be an objective set of eyes and ears for them, enhancing communication by adapting to and anticipating their needs. I assist my superiors in reaching their big-picture goals, maintaining a high EQ, collaborating towards innovation, valuing their contributions, supporting them in delivering our mutual success, meeting, maintaining, and enhancing systems and standards towards mutually assured success, and working towards and sharing in the broader vision of working towards the team's goals on the horizon."

Managing up has nothing to do with micromanaging or second-guessing your manager. It is having a broad scope of the big picture, supporting the vision of your managers, and performing your job to make your manager's job and yours easier. Consider how you actively try to go above and beyond in supporting your leaders. Think of how the occasions when you were the go-to clutch player. What did you do, and how did you go about it? Use these points to formulate your answer.

How do you make tough decisions knowing they will affect your entire team?

"Leaders are set apart by their ability to make tough decisions respectfully and diplomatically. Last year, we had to lay off 25% of our sales team. I knew feelings would be hurt, and it was challenging to do. I got through it by reminding myself that I am the leader for a reason. I needed to trust my judgment but still be able to justify my decisions in the end. When I have to make a difficult decision, I will back up my gut feeling with data analysis. If the data supports my intuition, I know what the answer or decision needs to be."

It can be difficult to make challenging decisions when you know your entire team may be affected. Your interviewer wants to understand your thought process and what you consider when facing challenging decisions which could potentially impact your entire team. How you answer will help them evaluate where you fall on the scale of being an asset versus a liability and whether you are a risk taker or are risk averse. Your approach and ability to be decisive and diplomatic have the potential to positively or negatively impact the morale and the trust of your teams. Share the pros and cons you take into consideration when facing a no-win scenario, the measures you take towards damage control, and what you do to reduce the impact as much as possible.

"I believe when you work with a team, it is important to bring any questions or situations to the team before making a decision. Everyone should have input; however, the leader needs to be able to pull the trigger on all decisions in the end."

Lenovo Interview Questions

Go Back

1. When have you had to change a major component of your project due to new information?
2. Would you be willing to work over 40 hours a week?
3. What questions do you have for me about Lenovo?
4. Who is your role model and why?
5. How would your most recent manager describe you?
6. How do setbacks emotionally affect you and your work?
7. Have you ever broken a confidentiality agreement?
8. Tell me something about yourself that I wouldn't know from reading your resume.
9. What are three of your greatest strengths?
10. What is your greatest weakness?
11. Do you take more of an analytical or interpersonal approach to your work?
12. Why is this job with Lenovo right for you at this time in your career?
13. Have you progressed in your career as you have expected?
14. What are your thoughts on web-based click-to-chat support solutions?
15. Would you say you are a better verbal or written communicator?
16. How would you rate your performance in this interview?
17. At Lenovo, we deal with sensitive and confidential client information. Are you willing to complete a full background check?
18. Our industry is a competitive one. Why do you specifically want to work for Lenovo?
19. We put a great deal of pride in our customer service at Lenovo. How will you contribute to our high customer service standards?
20. Do you always double-check or proofread your work?
21. When have you worked with a diverse group of people?
22. At Lenovo, we support continued education for our employees. If you could take a course or workshop on any topic, what would you choose?
23. Walk me through your post-secondary education and how it will help you in your career with Lenovo.
24. If you were hired today, what would you accomplish first?
25. At Lenovo, we seek to hire those with a passion for the IT industry. How do you stay up-to-date on industry changes and current events?
26. What decisions did you routinely make in your last position?
27. We are asking for eight years of industry experience and you have just five. Why do you think you are qualified for this position?
28. Give me an example of a time you had to be extra diligent to meet a deadline.
29. Tell me about your experience in the field of IT services.
30. Lenovo seeks to hire employees with above-average communication skills. Describe your communication style to me.
31. Describe your ideal employer.
32. What type of manager brings out the best in you?
33. How do you evaluate success among your team members?
34. What characteristics or events have contributed to your success as a leader?
35. How do you balance your working life and your personal life?
36. At Lenovo, we have detailed procedures for client technical support. What would you do if those procedures did not appear to be working?
37. What are your salary expectations?
38. What part of this career brings you the most stress?
39. How do you manage up?
40. How do you make tough decisions knowing they will affect your entire team?

Lenovo Interview Questions

1. When have you had to change a major component of your project due to new information?

2. Would you be willing to work over 40 hours a week?

3. What questions do you have for me about Lenovo?

4. Who is your role model and why?

5. How would your most recent manager describe you?

6. How do setbacks emotionally affect you and your work?

7. Have you ever broken a confidentiality agreement?

8. Tell me something about yourself that I wouldn't know from reading your resume.

9. What are three of your greatest strengths?

10. What is your greatest weakness?

11. Do you take more of an analytical or interpersonal approach to your work?

12. Why is this job with Lenovo right for you at this time in your career?

13. Have you progressed in your career as you have expected?

14. What are your thoughts on web-based click-to-chat support solutions?

15. Would you say you are a better verbal or written communicator?

16. How would you rate your performance in this interview?

17. At Lenovo, we deal with sensitive and confidential client information. Are you willing to complete a full background check?

18. Our industry is a competitive one. Why do you specifically want to work for Lenovo?

19. We put a great deal of pride in our customer service at Lenovo. How will you contribute to our high customer service standards?

20. Do you always double-check or proofread your work?

21. When have you worked with a diverse group of people?

22. At Lenovo, we support continued education for our employees. If you could take a course or workshop on any topic, what would you choose?

23. Walk me through your post-secondary education and how it will help you in your career with Lenovo.

24. If you were hired today, what would you accomplish first?

25. At Lenovo, we seek to hire those with a passion for the IT industry. How do you stay up-to-date on industry changes and current events?

26. What decisions did you routinely make in your last position?

27. We are asking for eight years of industry experience and you have just five. Why do you think you are qualified for this position?

28. Give me an example of a time you had to be extra diligent to meet a deadline.

29. Tell me about your experience in the field of IT services.

30. Lenovo seeks to hire employees with above-average communication skills. Describe your communication style to me.

31. Describe your ideal employer.

32. What type of manager brings out the best in you?

33. How do you evaluate success among your team members?

34. What characteristics or events have contributed to your success as a leader?

35. How do you balance your working life and your personal life?

36. At Lenovo, we have detailed procedures for client technical support. What would you do if those procedures did not appear to be working?

37. What are your salary expectations?

38. What part of this career brings you the most stress?

39. How do you manage up?

40. How do you make tough decisions knowing they will affect your entire team?