How do you motivate your fellow team members?

"I motivate my fellow team members by coming to work with an exceptional attitude every day. I won't allow anyone's bad mood to get me down. That influence alone has helped many of my coworkers get through their day on a more positive note."

You don't have to be a manager or a team leader to motivate others. Offering a listening ear or providing words of encouragement can make a world of difference to your coworkers. Sometimes, just being a positive influence and showing up consistently can also make a difference. If you have worked in a leadership role, think of ways you helped set clear goals or helped individuals cultivate a new skill. Reflect on your experience and share some ways that you have helped encourage others to keep up the good work!

"I believe that all team members, regardless of their title, can add value and bring ideas and improvements to the team and the organization. I encourage others to consider sharing feedback, ideas, and best practices with each other and leaders. Relationships matter, and I foster a culture of inclusion so that our different backgrounds and experiences can drive innovation. I push others to step out of their comfort zone for the betterment of themselves and the team."

"I believe that I motivate through my positive and energetic attitude. My colleagues would say that I always smile."

"I believe that I motivate through my positive and energic attitude, and my colleagues would say that I always smile."

What kind of people do you enjoy working with?

"I best enjoy working with individuals who are driven, positive, energetic, and take accountability for their work. I do have the ability to work with a large variety of individuals; however, these are the ideal traits I would see in future colleagues."

Cultural fit is a crucial factor when looking for a new position. Talk to the interviewer about the types of personalities that you best work with. Be sure to remain positive and avoid using this as an opportunity to speak poorly of previous colleagues.

"Positive and driven people are the type that I love working with most! With that said, I can get along well with an extensive range of individuals."

"I enjoy working with people who are positive, energetic and who you can laugh with once a while."

"I enjoy working with people who are positive, energetic, and who laugh once in a while."

We like to keep our employees motivated on the job. What causes you to feel dissatisfied in your job?

"Teamwork and engagement are important to me. I do best in an environment where there is a lot of collaboration and interaction among the team, especially when working remotely. If I feel isolated or like I don't have a lot of communication or interactions with my team and manager, I tend to feel dissatisfied."

The interviewer wants to discover more about what makes you feel valued and content in the workplace and what factors might lead you to feel dissatisfied. Everyone will have their particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace. Help the managers at Gucci to understand how they can motivate you! Consider factors like engagement, recognition and rewards, work-life balance, compensation, and motivation. When answering this question, be concise and try to maintain a positive tone.

"I do not like to dwell on the negative so I would much prefer to discuss what makes me feel most motivated on the job! I am very motivated by surroundings where I feel listened to, valued, and respected. A positive mindset and environment are important to me."

"I can feel dissatisfaction on the job when my work or results are not heard or appreciated. Also, a negative environment and a lot of gossiping are not good."

"I would feel dissatisfaction when I'm not heard, or there isn't any mutual respect. But to keep me motivated, I appreciate a positive team environment where achievements are celebrated."

Working for a luxury retailer is often much like owning your own business. How have you shown initiative in building your business, or client base, in the past?

"In my current role I have built a strong portfolio of clients who I call whenever new products come in. It's the basis of my business and my clients provide me with a firm referral basis as well. I went from a client base of zero to, now, over 150 repeat buyers who come specifically to the store to see me when they want to check out a new collection or refresh their wardrobe."

Many luxury retailers require their sales staff to build a portfolio of clients and create repeat business, resulting in substantial commission opportunities. Share with the interviewer how you develop your 'business' and ensure that your targets are consistently met. Do you have a strong portfolio of clients that follow you from one position to another? This client base is especially important in a luxury retail environment.

"I am a true entrepreneur at heart and have been a small business owner in the past. It was an e-commerce store related to beauty and lifestyle products. I enjoyed the opportunity to work on a start-up and learn about social media marketing. I successfully sold my half of the company to my business partner last year."

"Building a long-term relationship with the customer is really important. My store manager always emphasizes that whoever comes to The Coach, wants to buy something. Maybe not this time, but next time. So I try to treat every client carefully. Before clients' payment at the counter, clients have to mention the server's name. Sometimes, I am surprised that some clients come back and they still remember my name."

We have peak seasons in the fine retailer industry such as Christmas and Valentine's Day. Are you able to work overtime, weekends, and evenings during those times?

"I am more than willing to be a flexible employee for Gucci. Currently, I do not have many restrictions on my availability, except for Tuesday evenings. If that is a concern, I can always try to work around that engagement."

Assure the interviewer that you can provide flexibility in your schedule when it comes to the needs of the company. If you have any restrictions on your calendar, this is an excellent time to address them. If you do have limitations, be sure to offer a feasible workaround!

"I love the holiday season and helping customers pick out gifts for their loved ones. I can commit to those hours as long as I have a week's advanced notice of the schedule requirements."

"I have worked in retail for more than seven years and have also done evenings, weekends and even night shifts so that wouldn't be a problem for me."

What are your salary expectations?

"Base salary is important to me; however, I'm looking for a better work-life balance and opportunities for growth. I would like to be in the $60-$65,000 range, but I'm open to negotiating based on the total rewards package and opportunities for growth and development."

Provide Gucci with a target range you would like your salary to fall within, given your experience and the position you are applying for. By providing a range, you are demonstrating flexibility while also voicing what you feel your value is worth. If other benefits like employee discounts, work-life balance, health benefits, mental health services, retirement saving options, etc., are important to you, also share that you would consider those when considering a compensation package.

"Given my ten years in sales plus my formal education in marketing, my target base salary is a minimum of $55,000 with an additional commission package. However, 401k and employee discounts are also important to me and aspects I would consider when looking at comp packages."

"I would like to be in the range of $45,000-50,000."

We like to reward our best employees. How do you feel about performance incentives?

"I feel that performance incentives are a great idea. They keep an employee motivated to do a great job and ensure that they are on top of their KPI's. The majority of people are very enthused about being rewarded for their successes. I know I am!"

Performance incentives can be very motivating, and Gucci knows it! Talk to the interviewer about your feelings on performance incentives. Keep in mind, most employees who do not love performance incentives usually have a history of under-performing!

"I think performance incentives are important for driving people to get results. For me, they give me some skin in the game and get my team engaged in making an impact towards the results."

"I think that it"s a great idea to motivate employees and encourage them to do that extra work."

"I think its a great idea because it motivates employees and encourages them to work even harder."

We like to promote from within, whenever possible. Where would you like to see your career grow over the next 3-5 years?

"I am currently working in a smaller organization where promotions and growth are limited. I am interested in joining Gucci as a sales representative and then plan to grow my way into a leadership role. In 3-5 years I would love to be in a dedicated leadership position such as a regional manager or customer care manager."

The interviewer wants to understand your ambitions and desired career trajectory. Respond with the ways that you would like to see your career flourish. If you aren't interested in eventually pursuing a management role, speak to how you want to grow and expand other skill sets or continue your education. If you have researched a specific career path or are interested in a particular leadership role, express that area of interest in your response.

"Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."

"I have been leading a team of 30 people. In the longer term, however, I would like to grow as a Store Leader or head to the corporate offices. As Gucci is an international company I would see myself also relocating for the company if needed."

"Ideally, five years from now, I would love to see myself in a leadership role within Gucci. My career interests align nicely with Gucci's goals, which helps me to see a great long term fit here."

Which of Gucci's ethical principles do you align most with?

"I align with all of Gucci's ethical principles, but I would say I align most closely each day with integrity. I pride myself on being an honest, trustworthy person, and I strive to do the right thing, even when no one is looking. I make sound decisions and have been praised for being an ethical employee in performance reviews."

Gucci's website has a robust code of ethics document that contains their ethical principles in the conduct of business. These are the guiding principles of an organization. Gucci's ethical principles include (at a high-level overview) integrity, responsibility, compliance, respect, accountability, engagement, and confidentiality. Visit their website to familiarize yourself with the details of each ethical principle, consider which of them you most align with, and describe your reason for choosing that principle.

"I did a lot of research on the culture and values of Gucci before applying, to ensure I would be a fit for the organization and vice versa. I'm passionate about nature and sustainability, so I would say I align most with the principle of acting with respect for the natural environment. Gucci has supported an impressive amount of sustainability efforts through Gucci Equilibrium and I would love to be part of an organization that contributes to generating positive change for people and our planet."

We always take our appearance and professionalism seriously. How do you feel about adhering to a code of ethics including rules surrounding your work wardrobe?

"I have adhered to a dress code the past three years. I like it because it takes the guesswork out of my day but also because it gives the organization a professional and clean look. I am happy to adhere to any code of ethics put forth by Gucci."

Talk to the interviewer about any previous positions where you have been asked to follow a code of ethics, and had to adhere to a particular dress code. Keep your answer positive and assure the interviewer that you are willing to support their specific codes of conduct.

"I would love to see your code of ethics and workplace wardrobe documents before fully agreeing; however, I am in full understanding of the importance when it comes to presenting a united front in the workplace as well as appropriate dress."

"I am happy to adhere to any code of ethics provided by Gucci as I have always done that in the past."

We are looking for team members who will treat every customer like they are the most important customer in the world. Tell me about your customer service skills and how you will uphold this value if hired.

"I am consistently the most recognized sales professional in my current organization when it comes to positive customer feedback. I have very strong follow up skills and always ensure my customers have my undivided attention. I look forward to bringing my strong customer service skills to Gucci."

To be effective in most roles at Gucci, you must possess strong customer service skills. Providing excellent customer service means that you're not only meeting the customer's expectations but more often exceeding them. Describe skills that you possess that will make you successful in a customer-facing role. Consider communication, interpersonal skills, patience, empathy, friendliness, positivity, your approach, and the impact those have on the overall customer experience.

"I feel that listening skills, patience, and empathy are vital to success in customer service. You must listen to the customer to understand their wants and needs better so that you can recommend appropriate products. Patience is important to possess as you build the relationship and also as you navigate customer objections during the sales process. Empathy goes along with the other two skills because you must understand their feelings and how that impacts their responses and your strategy. I'm not pushy or aggressive, and I find that having a more personable approach makes customers feel welcome and comfortable."

"In the past ten years, I have had to provide excellent customer service. I have lots of experience in building great rapport with the customer and always provide that little extra that exceeds the customer's expectation. I look forward to continuing my excellent customer service at Gucci."

We keep a close eye on product performance and sales. Are you accustomed to positions where you are responsible for a particular sales target each week?

"I am accustomed to being closely monitored when it comes to my personal KPI's and performance. I am open to coaching and motivation to keep my performance at its highest level. Currently, I am measured on my daily, weekly and monthly performance. It keeps me accountable, and I enjoy the challenge. For the past three years, I have been in the top 10 for sales earnings, company-wide. I plan to continue that success here at Gucci."

Talk to the interviewer about how your performance was measured in the past. Discuss how frequently you were expected to meet certain targets (daily, weekly, monthly, quarterly, etc.). Highlight some of your sales goals from the past and discuss how you met or exceeded those goals.

"In my current role, my leader assigned me a goal of getting 25 new customers a week to join our loyalty program. I was also responsible for $6,000 in sales each day as an individual contributor. In the last quarter, I was able to meet both of these goals on a regular basis and I actually received a bonus for exceeding the loyalty customer targets."

"When I was a leader on the floor, I would be responsible for our attachment rate for that day. I would make sure all our demo items were fully charged and ready to show our customers. I would also share knowledge about these accessories in morning briefings to expand the knowledge of the team. During that time, we increased our attachment rate by 20% compared to 15% in another market."

"I am more than comfortable being closely monitored when it comes to my performance. I never had a particular sales target each week, but at my previous job, there was sales competition between the associates, and I was the top seller for that pop-up."

We always seek to hire top performers. Tell me about your past 3 years' sales targets and results.

"My past three years' sales targets have been $700K, $850K and $1.2M consecutively. Year 1, I met my target at $720K, Year 2 I exceeded by 21% and this past year I was shy just $60K. I attribute this to a substantial return that I ended up having to take due to a manufacturer's defect. Also, the economy has been a bit lighter than we expected this year, and luxury goods did take a bit of a hit."

Walk the interviewer through your sales targets and results, being sure to highlight your top achievements. If you have fallen short of your expected targets, you need to own up to that and discuss the situation. Honesty is always the best policy. If you have documentation to back up your sales, bring that with you.

"I have exceeded my sales targets for the last five years, in fact! I attribute my success to the great client follow up process that I have, as well as my high customer referral rating. In my current role, my annual target is $500,000. The last 3 years I have sold $520,000, $589,000 and $610,000. I have seen consistent growth and this year am aiming to reach $670,000."

"As a sales specialist at Samsung, I have always been in the top 5 performers. Over the last three years there, I have inspired the team to achieve their targets such as attachment rate and Galaxy targets. Due to the amazing re-use and recycle project we saw our phone sales revenue increase by 40%."

In your opinion, what is the biggest difference when it comes to selling low end and high-end products?

"In my opinion, the most significant difference in selling high-end products is that you must have incredible product knowledge. You need to show value and display why your product is superior, and also why the luxury is worth the price tag. With Gucci, the brand story is exceptional and the fact that you have been around for so many years is incredible."

Gucci sells luxury items and has a specific audience of customers, so it's likely a little more difficult to sell certain items at higher price points to just any customer that walks in. Assure the interviewer that you understand the approach required to sell Gucci products successfully. Compare the sales of lower-end products to luxury products and discuss what you feel is the most significant difference when closing the deal.

"The sales system needs to be more precise, and the sales process may be slower when it comes to selling high-end products. One must give exceptional service, no matter what the price range is of the sale; however."

"In my opinion, it is product knowledge. It is knowing the story behind the product. Also, customer service is very different. In addition, there is the visual impact. High-end stores look so much more impressive."

Are you applying for any other jobs?

"I've just begun my job search, so I'm exploring different companies and opportunities. I'm actively interviewing but do not have any formal offers at the moment. I appreciate your time today and feel like this opportunity would align well with my skill set, formal education, and career goals."

Be honest about your status and if you're passively or actively job searching. Be open about whether you are interviewing with other companies and if so, what stage of the interview process you are in and if you have any pending offers. This gives the interviewer a better idea of how seriously you're pursuing other opportunities, how soon you're looking to make a move, and how quickly they need to make a decision. If you are interviewing elsewhere but Gucci is your preferred employer, don't be afraid to share that information.

"I am passively seeking a new opportunity which means that I am very particular about where I apply. At this point, I have interviewed with a couple of companies; however, they were not the right roles for me. I am very excited to learn more about this position with Gucci."

"I am currently in contact with another company but nothing is final yet."

"I am keeping an eye out for viable positions, but I'm not in any final stages with any other company's, but I am actively seeking a new position."

What do you enjoy about working in retail?

"I'm obsessed with helping customers discover products they love and are a match for their personal style! I love being a subject matter expert in products from clothing to jewelry, to perfume and making recommendations to customers based on their preferences, style, and budget. I truly enjoy helping customers feel comfortable in their own skin and style. For me, feel like a brand ambassador because I love building relationships with customers so that they continue to shop with us in the future."

Share with the interviewer what makes you passionate about working in the retail industry and, more specifically, luxury retail. Consider what excites you and motivates you to come to work every day. Be specific when responding. Consider mentioning a skill that you excel at that you get to use daily or your passion for helping others. Be honest and genuine when answering.

"I love everything about fashion! It's such a fun industry because styles are constantly changing and there are always new trends around the corner. In my role, I'm often responsible for store layout planning and it's one of my favorite duties. I enjoy reading the material from corporate and using their recommendations to update the store with new styles and visually appealing displays."

What questions do you have for me?

"Thank you for asking - I do have a few questions. What is top of mind when it comes to filling this role? Also, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates who are also interviewing for this position?"

It's always a great idea to have questions ready for the interviewer. If you don't have any prepared, the interviewer may feel like you're not engaged in the process. Review the Gucci website and other online resources to ensure your questions are unique and not ones that you could have easily found the answers to on your own. Actively listen during the interview and ask any follow-up questions you might have based on what the interviewer has said. Consider asking follow-up questions about the interviewer, the company, the position itself, and when you can expect feedback from the interview.

"10 years at the same company is impressive! What would you say has contributed to your success at Gucci? You answered most of my other questions throughout the interview, but I was wondering if you could tell me more about what the onboarding and training process would look like if I were hired. How soon are you looking for the ideal candidate to start?"

"What is your favorite part of working at Gucci and specifically in this store?"

How do you think we can be more innovative at Gucci?

"I know from my research that Gucci puts a lot of effort into gaining momentum from millennial customers. This demographic is highly technical and constantly in touch via social media outlets. I would consider creating more consistent hashtags and additional hashtag-driven contests for social media. The customer could take photo's with your product, and they would post it on their social media accounts. You can never have too much exposure to places like Facebook, Instagram, and Snapchat."

The interviewer isn't asking you to try to reinvent the wheel, right on the spot! You can share an idea for an upcoming trend or talk about a new way they can give back to communities in need. This question is a smart way for the Gucci interviewer to test your knowledge of their organization as well. Pick a topic like investing in employees, or developing a phone app. Take into account their values so that you can share an idea that they would find exciting and relevant.

"It's difficult for me to provide feedback on innovation without having worked here; although, there is always room for improvement, in any organization. I find your branding to be very clean and energetic. One suggestion I would make would be to advertise more on less traditional platforms such as Spotify or social media."

"It's difficult for me to provide feedback on innovation without having worked here, although there is always room for improvement in any organization. However, I do think Gucci is very popular with millennials so more of a focus on social media, for example, Instagram stories, would be a great success, I think."

Why do you want a career with Gucci?

"I am newer to my career and feel that Gucci, and it's strong reputation for being a top brand, will offer me the training that I need to kick-start my sales career. I have had my eye on your company ever since you were listed as a Top 100 Global Brand and am confident that I will find a long-term fit here with all of the growth opportunities, training, and other methods of support that you offer."

The interviewer is trying to learn more about what attracted you to apply for the role at Gucci. Check out the company website and familiarize yourself with its mission, vision, core values, and any specific awards or accomplishments that impressed you. Give an honest answer about why you want to work at Gucci.

"I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in business management while giving me an opportunity to advance in luxury sales."

"Gucci is one of the fastest growing luxury brands in the world, and as a high-end fashion enthusiast, I want to be a part of this success. The fact that Gucci was ranked #1 for company culture of Q3 shows me that the company values employee diversity and inclusion. Those are values that align well with my own."

"Gucci is one of the fastest-growing luxury brands in the world, and being a high-end fashion enthusiast; I want to be a part of this success."

Tell me something about yourself that I wouldn't know from reading your resume.

"I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I am a competitive individual and enjoy keeping fit."

The interviewer would like to get to know you apart from what is on your resume. You are indeed not obligated to discuss personal matters such as your kids, or relationship status, for instance. Stick with a couple of fun facts to show the interviewer that you are a real person, too. Your answer should be unique so that you are a memorable candidate! Focus on unique non-work related skills or hobbies. For example, you might share that you enjoy beat-boxing or making origami swans. Be prepared for the interviewer to stop you and ask you to perform your skill on the spot when its possible! (This will make you unforgettable!)

"A bit about me - I love to travel, read, and conduct research. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. I returned to the US just last month and have been actively looking for work the past couple of weeks. I am looking forward to getting into the routine of a career again."

"I love to travel, read Roman and philosophy books. When I took the exchange program in Italy, I spent a lot of time traveling with my friend in Europe. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives."

Do you personally own any of our products? If so, what is your favorite product from Gucci?

"Yes, I have been lucky enough to purchase the Gucci heart-frame acetate sunglasses the summer. They are my favorite accessory and so fun to wear. One can never have too much luxury in their life!"

The interviewer would like to know if you are personally acquainted with any of their product. Talk to the hiring manager about any personal exposure you may have to their product. Be sure to reinforce your experience positively! If you have not personally owned any of the Gucci products, talk about an item you have your eye on and why you hope to own it one day.

"I have not personally owned any of the product from Gucci; however I have admired it for many years. The G-Frame watch on my bucket list for personal purchases because the craftsmanship is undeniable. I love your timepieces."

"I have not personally owned any of the products from Gucci; however, I am madly in love with the Gucci Marmont bag, the velvet version."

"Actually, I did not own any product of Gucci, but a lot of my customers at Coach do. I notice that most of my customers like to buy Louis Vuitton and Gucci when they choose to buy a luxury bag."

We prefer to hire those dedicated to their professional growth. How do you plan to grow your career this year?

"As I am new to this industry, I plan to focus my first year learning on the job and about the business and absorbing as much information as I can. I'm eager to learn and I'm a quick learner, so I will take advantage of any mentoring or additional training opportunities that would be available to me. Feedback is important to me, so I'll seek out positive and critical feedback so I know what areas I'm doing well in and where I need to make improvements to be successful."

The interviewer wants to understand your ambitions and desired career trajectory better. Respond with the ways that you would like to see your career flourish in the next year. If you aren't interested in eventually pursuing a management role, speak to how you want to grow and expand other skill sets or continue your education. If you have researched a specific career path or are interested in a particular leadership role, express that area of interest in your response.

"I have ten years of experience in sales and marketing and I've been taking leadership development courses to prepare me for a team lead or other supervisory role. In the next year, I would love to move into a leadership role, but if there is no opportunity for that, I plan to continue focusing on sharpening skills that will help me prepare to manage a team and performance. I have a strong network and I often connect with others to learn more about their leadership styles and what has contributed to their success. I plan to continue my coffee chats with these connections to help me prepare for a leadership role and would be open to other suggestions and recommendations as well."

"I plan to grow my career by dedicating myself to training at Gucci or taking courses if needed. Also, I would continue to ask for feedback from my peers and senior leadership about where I can improve."

"I plan to grow my career by dedicating myself to training at Gucci while also asking for feedback from my peers and senior leadership about where I can improve."

Tell me about your experience in training and coaching others.

"In my last position, I trained new hires on how to use our CRM system. It was a very cool experience because it showed me that I love to teach and train. I am good at explaining how things work. It required a lot of patience, but it helped me to recognize my leadership potential."

The interviewer would like to see that you are capable of leading and training others, even if you are not in an official leadership role. Discuss a time when you have taken on coaching responsibilities. If you do not bring experience coaching in the workplace, perhaps you can discuss any coaching experience you may have when it comes to extracurricular such as sports teams or volunteer work.

"I haven't had the opportunity to coach or train anyone in the workplace formally, but I am interested in learning how to be an effective leader. I am eager to learn how to motivate others best."

"In my previous position, I trained the new operations team in both new store openings. It was a challenging experience as I was by myself and the only one with the knowledge. I was also quite new to the role. It took a lot of patience and dedication to the team. I created a daily huddle so that we could learn from each other. In the end, we achieved our goal as a team."

"I don't have any experience in training others but would love to be given the opportunity to train and motivate others."

What is the most expensive product or service you have ever sold?

"I have sold luxury products for many years, but I would say that the most expensive was a vehicle worth nearly $400K when working at the Aston Martin dealership. That was an incredible day for me!"

Gucci products can range in cost from hundreds of dollars to several thousands of dollars per item. The interviewer wants to see that you are capable of and experienced in selling high-end goods. Talk about your best sale, biggest win, or a significant career highlight that excites you. Now is the time to brag about yourself and your biggest sales-related accomplishment!

"The most expensive product I have ever sold was a $25,000 engagement ring. It was so exhilarating to close a sale that big and it made me thirsty for more big career wins like that!"

Do you have any formal sales training or certifications?

"I do not have any formal sales training - simply, on-the-job training in all of my current positions. I would be very interested in expanding my sales knowledge. Are there specific sales training programs that you recommend for trainees?"

Review the job description thoroughly to understand the requirements. Talk to the interviewer about any sales training you have attended, either independently or through a previous employer. Be sure to highlight any of your biggest 'take-away's' from these courses. If you do not have any formal sales training be sure to express your willingness to attend any training suggested to be successful at Gucci.

"I have attended a variety of sales courses through Dale Carnegie and Sandler Sales. My biggest takeaway from these courses were the lessons on building my business through referrals."

"Unfortunately, I don't, but I would definitely want to complete sales training."

"I have sales training courses both at Coach and LancÃ´me. Before the start of the day, there are always 15-minute meetings at Coach, the manager will teach us basic sales skills, such as how to sell the product from good to better and best, how to sell products across categories. At LancÃ´me, we take training course about the products."

We pride ourselves in our high-end products. Walk me through your experience in selling high end products.

"I started my career in luxury sales with company ABC and, after spending two years there, I moved on to company XYZ which was an even higher price tag. With ABC, my average sale was $2500, and with XYZ, it was $6500. I am accustomed to sales quotas of $1M plus and would have no issue asking for the sale when it comes to a $10,000 luxury handbag or fine couture item."

Gucci was founded in Florence in 1921. They are a leading luxury fashion house based on Italian craftsmanship. Gucci products are in the hundreds to multi-thousand dollar price tag arena. Assure the interviewer that you are able, and comfortable, in selling products with a more significant price tag. Use examples from your work history and talk about a massive sale or large sales target from the past.

"I have a total of 5 years' experience in luxury sales. This experience has included designer labels, diamonds, and cars. I am most comfortable working in a luxury setting and would fit in very well here at Gucci."

"I started my career in luxury sales five years ago at Armani. During these years, I sold all of their products, and I was #1 in sales within six months after the store opened. I've always had a high customer NPS."

When have you had to adapt to change?

"Around the holidays, retail can be hectic. I've experienced being on a team that was extremely short-staffed during our busiest weeks and that was a challenge. Some days, people wouldn't show up for their shifts, or corporate would send a last-minute email and we would have to work together as a team to update floor displays quickly before the store opened. I understand the need to be adaptable and change direction quickly to meet business needs. I thrive in a fast-paced environment, and I have no problem with frequent changes."

The fashion and retail industry is in a constant state of evolution, so Gucci is looking for employees who can readily adapt to change and embrace it. This question is designed to better understand how you respond to and manage change. Adaptability is a critical skill to possess to be successful at Gucci, so consider all your past work environments when answering this question. Use this time to demonstrate that you are flexible and can maintain a positive attitude throughout the change process.

"In my current role, there is a lot of turnover when it comes to our management team. I have had to adapt to four new managers in the past three years. Each manager has their own leadership style and approach to managing, so it has been a challenge with the team heading in one direction and then the next manager taking things in another direction. Anytime there is a change like this, I welcome the new manager and come with a positive attitude and open mind. I try to offer feedback and input that will help them as they onboard and I'm always happy to answer questions they may have about our processes or our team. I understand that no situation is perfect and I try to be as flexible and agile as I can when adapting to change in the workplace."

"Three years ago, I moved to a new country. I had to adapt to the culture and clothing norms. I had to adapt to their driving attitude. I had to adapt to longer working hours (45 hours). I did well as I have been traveling most of my life, and I fully believe I made the right decision to move."

What would you do if a client asked you about a product or service and you were unsure of the answer?

"If I had a client ask me about something that I didn't know enough about, I would find the answer for them before giving a potentially false answer. I am okay with admitting when I don't know something, and I love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."

Gucci sells thousands of products, so as a new employee, you will likely run into a situation where you're unsure as to how to answer a customer's question regarding one of them. Demonstrate to the interviewer that you can acknowledge when you don't know something instead of making it up on the fly and commit to finding that answer and following up with the customer timely. Give an example of how you track down information or find the appropriate person to ask. Telling a customer, "I don't know," or "that's not my department," is never appropriate, and the interviewer wants to learn more about your customer service skills and problem-solving approach.

"I plan to know everything possible about your products so I sure hope this would not happen to me very often! Should it happen, I would utilize all of the resources available to me or ask a manager for assistance."

"If I had a client who asked me something and I didn't know I would honestly share this with the customer and would try ways to find the answer. I would partner up with a colleague. Or together with the customer, I would try to find it online. Once I found the answer, I would also share with my co-workers in case they didn't know yet."

"If I had a client who asked me about a product that I didn't know, I would work with the customer in trying to find the answer, and if I were still unsure, I would ask one of my colleagues for help. If my colleague couldn't help, but I found the answer online, I would make sure to notify my co-workers for any future customer interactions."

What would you do if you caught a co-worker stealing?

"I am sure that you have an internal policy for employee theft so I can assure you that I would follow the required steps to report the theft. I am a trustworthy person with a strong track record of honesty with my previous employers and I would never tolerate such actions from a colleague."

Being a company that produces luxury products, employee theft is a genuine and valid concern for Gucci. The interviewer will strive to hire someone who is honest and trustworthy. Talk to the interviewer about the steps you would take if you caught a coworker stealing from the company. Take this as an opportunity to reiterate your commitment to following a process or protocol for such an incident and your integrity and loyalty to the company.

"If I caught an employee stealing, I would report the incident immediately. As a previous manager, I understand the value of employee honesty."

"If I saw a colleague stealing something, I would report it and advise my supervisor to check the camera footage."

Tell me about a time when your integrity was challenged or you faced an ethical dilemma. How did you handle it?

"I had a colleague that I developed a friendship with over the years. She had recently gone through a difficult divorce and was experiencing financial struggles. One day, she confided in me that she planned to start fudging her time card here and there to get extra hours on her paycheck and was going to start putting her name in as the associate who helped a customer with something so she could earn the commission, even though she didn't assist them. I told her that was not a good idea and reminded her that is against company policy and that she could get into a lot of trouble. I tried to help her find alternatives like finding resources in the community to assist with her rent and groceries. One day while I was working the register, I witnessed her falsify a sales commission form and saw her steal $20 from the drawer. It was a very tough thing to do, but I immediately reported it to my manager. I ended up losing a friend and colleague over her decision, however, it's important to do the right thing, no matter what. I don't regret my decision to report her and I would uphold the same level of standards and ethics in this role."

The first of Gucci's ethical principles includes acting with integrity and a sense of responsibility. This question is designed for the interviewer to discover more about your character as it's not uncommon for ethical dilemmas to occur in the workplace. Think carefully about your answer, as it will leave a strong and lasting impression. Demonstrate your ability to follow a company policy and your commitment to your organization's honesty, integrity, and loyalty. Show examples of how you've "done the right thing," when you were faced with making a tough ethical decision.

"In school, I realized there was an error with the grading system, and I received perfect scores prior to submitting the assignment. I could have kept quiet and continued to receive those grades for work I didn't complete, but I knew that was not the right thing to do. I made my professor aware, and he thanked me for my honesty because it appeared that the error was widespread and happening to several other students."

Gucci Interview Questions

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1. How do you motivate your fellow team members?
2. What kind of people do you enjoy working with?
3. We like to keep our employees motivated on the job. What causes you to feel dissatisfied in your job?
4. Working for a luxury retailer is often much like owning your own business. How have you shown initiative in building your business, or client base, in the past?
5. We have peak seasons in the fine retailer industry such as Christmas and Valentine's Day. Are you able to work overtime, weekends, and evenings during those times?
6. What are your salary expectations?
7. We like to reward our best employees. How do you feel about performance incentives?
8. We like to promote from within, whenever possible. Where would you like to see your career grow over the next 3-5 years?
9. Which of Gucci's ethical principles do you align most with?
10. We always take our appearance and professionalism seriously. How do you feel about adhering to a code of ethics including rules surrounding your work wardrobe?
11. We are looking for team members who will treat every customer like they are the most important customer in the world. Tell me about your customer service skills and how you will uphold this value if hired.
12. We keep a close eye on product performance and sales. Are you accustomed to positions where you are responsible for a particular sales target each week?
13. We always seek to hire top performers. Tell me about your past 3 years' sales targets and results.
14. In your opinion, what is the biggest difference when it comes to selling low end and high-end products?
15. Are you applying for any other jobs?
16. What do you enjoy about working in retail?
17. What questions do you have for me?
18. How do you think we can be more innovative at Gucci?
19. Why do you want a career with Gucci?
20. Tell me something about yourself that I wouldn't know from reading your resume.
21. Do you personally own any of our products? If so, what is your favorite product from Gucci?
22. We prefer to hire those dedicated to their professional growth. How do you plan to grow your career this year?
23. Tell me about your experience in training and coaching others.
24. What is the most expensive product or service you have ever sold?
25. Do you have any formal sales training or certifications?
26. We pride ourselves in our high-end products. Walk me through your experience in selling high end products.
27. When have you had to adapt to change?
28. What would you do if a client asked you about a product or service and you were unsure of the answer?
29. What would you do if you caught a co-worker stealing?
30. Tell me about a time when your integrity was challenged or you faced an ethical dilemma. How did you handle it?

Gucci Interview Questions

1. How do you motivate your fellow team members?

2. What kind of people do you enjoy working with?

3. We like to keep our employees motivated on the job. What causes you to feel dissatisfied in your job?

4. Working for a luxury retailer is often much like owning your own business. How have you shown initiative in building your business, or client base, in the past?

5. We have peak seasons in the fine retailer industry such as Christmas and Valentine's Day. Are you able to work overtime, weekends, and evenings during those times?

6. What are your salary expectations?

7. We like to reward our best employees. How do you feel about performance incentives?

8. We like to promote from within, whenever possible. Where would you like to see your career grow over the next 3-5 years?

9. Which of Gucci's ethical principles do you align most with?

10. We always take our appearance and professionalism seriously. How do you feel about adhering to a code of ethics including rules surrounding your work wardrobe?

11. We are looking for team members who will treat every customer like they are the most important customer in the world. Tell me about your customer service skills and how you will uphold this value if hired.

12. We keep a close eye on product performance and sales. Are you accustomed to positions where you are responsible for a particular sales target each week?

13. We always seek to hire top performers. Tell me about your past 3 years' sales targets and results.

14. In your opinion, what is the biggest difference when it comes to selling low end and high-end products?

15. Are you applying for any other jobs?

16. What do you enjoy about working in retail?

17. What questions do you have for me?

18. How do you think we can be more innovative at Gucci?

19. Why do you want a career with Gucci?

20. Tell me something about yourself that I wouldn't know from reading your resume.

21. Do you personally own any of our products? If so, what is your favorite product from Gucci?

22. We prefer to hire those dedicated to their professional growth. How do you plan to grow your career this year?

23. Tell me about your experience in training and coaching others.

24. What is the most expensive product or service you have ever sold?

25. Do you have any formal sales training or certifications?

26. We pride ourselves in our high-end products. Walk me through your experience in selling high end products.

27. When have you had to adapt to change?

28. What would you do if a client asked you about a product or service and you were unsure of the answer?

29. What would you do if you caught a co-worker stealing?

30. Tell me about a time when your integrity was challenged or you faced an ethical dilemma. How did you handle it?