The utilities industry is highly regulated. How do you stay on top of policy changes and trends related to our business?

"My go-to resources for industry related news would be utilitydive.com as well as waterworld.com. I prefer these resources because I can subscribe to daily inbox updates as well as their monthly newsletter. Their sources are strong, and the content is always fresh. What are your favorite resources for industry trends and related news?"

The interviewer wants to see that you have a keen and sincere interest in the utility industry. Show that you see this as more than 'just a job.' Talk to the interviewer about a couple of ways that you stay in touch regarding industry trends and policy changes. It's also a great idea to ask the interviewer about their favorite industry resources. This question can start an informative conversation and potentially give you new resources for industry based knowledge.

"It is tough to keep up on the ever-changing policies in this industry. I have set up google alerts for particular keywords. Also, I meet with a mentor once a month who had a long-time career in the utility industry. During our meetings, we discuss the industry in great detail. I look forward to these meetings because I learn so much!"

"I would be checking for any Websites that give alerts on changes. I would also be checking the Ergon systems for updates."

Our industry is highly competitive. In your opinion, what are we doing right at Ergon Energy Queensland? What could we be doing better?

"I understand that this industry is very competitive; however, I have always seen Ergon Energy Queensland Pty Ltd. as the industry leader. I enjoy how you relate to your customers through your marketing and branding efforts. It's all very relate-able content. If I could make one suggestion, I would comment on the user interface for your online job portal. I noticed that it isn't mobile friendly. With 67% of job seekers being mobile users, you would likely see a strong increase in applicants by making your job portal mobile friendly. Other than that, I like what I have experienced so far. I'm excited to have the opportunity to work at Ergon Energy Queensland Pty Ltd.!"

Although the interviewer would like to know what they could be doing better, this is indeed not an invitation to do a deep dive into the things you do not like about Ergon Energy Queensland Pty Ltd.. Keep your answer firmly focused on what Ergon Energy Queensland Pty Ltd. is doing right. Offer a lighthearted suggestion for improvement. This suggestion could be mentioning a small change in their online job portal, or perhaps a stronger social media presence. Be sure to complete your answer on a positive note by complimenting Ergon Energy Queensland Pty Ltd. and affirming that you want to work for them.

"Ergon Energy Queensland Pty Ltd. is doing so many things right, which is why I am so excited to be meeting with you today! I like the fact that your employees are so happy to work here. Your online reviews are solid. If I could make a suggestion, I would recommend a more robust website as so many customers are on mobile."

"Ergon Energy is doing many things right which is why I would be so excited to become an employee. Ergon is constantly looking for clean energy and the solar feed from customers has proved this. Ergon is performing very well on its own in this area."

Have you personally used the services of Ergon Energy Queensland? If so, what was your overall experience?

"I have been a customer of Ergon Energy Queensland Pty Ltd. for three years now. My experience has been a positive one. I specifically recall last year when my invoice was incorrect. I called the customer service line, and the representative was helpful and friendly. I have recommended Ergon Energy Queensland Pty Ltd. to my friends and family in the past."

The interviewer would like to know if you have had the pleasure of experiencing the products/services of Ergon Energy Queensland Pty Ltd. first hand. You should always have some personal experience with the company before going to your first interview. If you are not a customer of Ergon Energy Queensland Pty Ltd. then perhaps you could call their office to inquire about their utility services. This way, you can comment on the customer service that you received. Big or small, be prepared to say YES - you have experienced Ergon Energy Queensland Pty Ltd. first hand.

"I have not been a direct customer of Ergon Energy Queensland Pty Ltd.; however, I did call into your customer service department a couple of weeks ago to discuss the possibility of changing my services over to you. Unfortunately, I am on a contract with one of your competitors until the end of November. My experience with Ergon Energy Queensland Pty Ltd. was great so I will be switching over to you as soon as I am able."

"I have been a customer of Ergon for 33 years. My experience has always been positive. We have solar panels and love the payback on these. We occasionally have issues with our dog as my son locks him inside and if the reader cannot see him he does not come in and we understand this completely. We have done our own readings on these occasions. We are always advised ahead of time of the expected reading date."

Ergon Energy Queensland has many different departments and growth opportunities. Where would you like to see your career go with us in the next couple of years?

"I noticed that Ergon Energy Queensland Pty Ltd. has opportunities for management and new employee training. My goal would be to become a corporate trainer with Ergon Energy Queensland Pty Ltd. because I know the industry well and have been told that I am a talented mentor and teacher. I believe there are many great opportunities for my career to flourish with Ergon Energy Queensland Pty Ltd. and I look forward to spending many years with your company."

Ergon Energy Queensland Pty Ltd. wants to know that you think about the future and are actively working towards your career goals. Better yet, they want to know how working for them will help you to accomplish those goals! Take a look at the job postings available with Ergon Energy Queensland Pty Ltd.. Perhaps there is a particular location or department to which you would like to transition. Talk to the interviewer about the ways you could see your career flourishing with Ergon Energy Queensland Pty Ltd..

"I have some pretty lofty career aspirations, and after researching your organization and learning more about this position, I feel that this role fits with my future aspirations. I would love to see myself promoted based on my hard work and results, eventually managing my team."

"I would be very happy just to do this job. I have been a manager at Australia Post and am not looking for a management position. I would prefer to do customer service as this is what I love, helping people."

Why do you want to work for Ergon Energy Queensland?

"It's important to me that I work for a socially responsible organization. I like that Ergon Energy Queensland Pty Ltd. has implemented a new water conservation program as well as the fact that you donate many dollars and volunteer hours to local charities. You are a company with heart, and I put a great deal of value on that."

Interviewing, hiring and onboarding are expensive and time-consuming tasks for a company. Assure the interviewer that you have a specific interest in working for Ergon Energy Queensland Pty Ltd.. Come prepared with examples of why Ergon Energy Queensland Pty Ltd. is your top choice. This example could include commenting on individual industry awards and accolades that Ergon Energy Queensland Pty Ltd. has achieved in the past. Perhaps they are well known for their community outreach efforts or their strong workplace culture. Make your answer engaging and genuine.

"The primary reasons your company stands out to me include your focus on employee development and continued education. You have a strong reputation for nurturing the human resources that you have. I would be so grateful to work here."

"The main reason is that Ergon has a great reputation as an employer. I know a few people who work there and have talked to them about it. I have only received positive feedback. Ergon have great benefits available for their staff."

What are your greatest strengths? How will these skills benefit Ergon Energy Queensland, if hired?

"I have exceptional loyalty when it comes to my clients and employer. I am also quick to solve problems, which helps me handle customer issues with ease. These strengths will help me to build exceptional relationships and maintain customer satisfaction."

Reviewing the job description and the company website will give you some direction on which qualities Ergon Energy Queensland Pty Ltd. values most. Share your most valuable strengths. You can refer to the list of responsibilities within the job description to gain a better understanding of what strengths Ergon Energy Queensland Pty Ltd. will value most from you. Explain how your strengths will help you to accomplish the job-related tasks and, better yet, help you to exceed company expectations. Try to offer unique advantages that will set you apart from other candidates. Avoid generic terms.

"Some great strengths to mention are: - Communicative - Loyal - Collaborative - Tech Savvy - Flexible in Schedule/Availability - Persistent and Determined - Eager for Knowledge/New Skills"

"My greatest strength is customer service and verbal communication. I am reliable and eager to learn. I am very loyal to my employer and a Team player. I have always got on well with my colleagues; some are still friends even though they have moved to other careers."

At Ergon Energy Queensland we believe in continued education opportunities. What course or workshop would you take, if given the opportunity?

"I agree that continued education is essential. If given the opportunity to take any coursework, I would like to complete my Project Manager certificate. Being PM certified would help me to manage the aspects of our commercial utility projects more efficiently. Do you have a recommendation for any courses I could be taking to strengthen my skill set?"

The interviewer would like to know that you have a keen interest in gaining new skills by continuing your education when the opportunity arises. Tell the interviewer about any course that you would like to take, but be sure to keep your answer industry related. You should avoid saying that you want to attend a class on dog grooming if you are interviewing for a career in the utility industry. It's also a great idea to ask the interviewer if, after reviewing your resume, they would suggest a particular course to fill any potential gaps in your skill set.

"That is a great question, and I appreciate that you consider continued education options for your employees. If I could take any related coursework, I would choose to learn more about the future of electric utilities and organizational behavior. Are there any particular courses you recommend that I take?"

"I believe continuous education is essential in any role. I am keen to do any courses that will assist in delighting my customers. I have done many courses over the years with Australia Post to improve customer service."

Why do you want to pursue a career opportunity in the utilities industry?

"I am passionate about the utility industry because these are essential services for any well-developed community. The utility industry allows me to tap into multiple career paths if desired. The diversity it offers is significant and exciting."

Ergon Energy Queensland Pty Ltd. is looking for motivated individuals who want to grow with them. Before your interview, take some time to think through your career goals. Share your career plans with the interviewer, while remaining focused on the utility industry. The last thing the interviewer wants to hear is that you want to become a police officer but the utility industry pays too much for you to walk away quite yet. Talk about how this position will help you achieve industry-related career goals.

"My formal education and previous work history are related to the utility industry. I am excited to be considered for this position so that I can further grow my experience in this industry."

"I have heard a lot about Ergon Energy and I am keen to work for an essential service again. I have seen the work they do in natural disasters in cyclones and emergency situations. I would relish the opportunity to work for this company."

Tell me about the most important skill you have gained in the past year. How will that skill help you succeed in this role with Ergon Energy Queensland?

"I think it is imperative to introduce new skills to my repertoire continually. This year, I am most excited about the coding knowledge I have gained. This knowledge has helped me to expand my abilities in more areas than I initially expected, and I hope to utilize my coding skills in this position with Ergon Energy Queensland Pty Ltd.."

The interviewer wants to know that you continue to better yourself by gaining new skills and strengthening your existing skills. Discuss what you believe to be the most valuable skill acquired in the past year. Explain to the interviewer that you are excited for the opportunity to grow yourself, professionally.

"Here is a list of transferable skills that you may have gained in your most recent work history: - Writing new procedures - Ability to quickly take and understand instruction - Professional written communication - Learning a new industry or trade - Public speaking or presenting - Delegating tasks - Hiring, terminating, and on-boarding"

"I have not gained any separate skills but have enhanced my ability to work with staff by completing a course in leadership. It has given me a better understanding of how to handle management decisions and why we do things the way we do."

If we hire you at Ergon Energy Queensland, how will you make an impact in the first 90 days?

The interviewer wants to know that you already have a plan of action in place for your success with Ergon Energy Queensland Pty Ltd., should you be the chosen candidate. Show your initiative by preparing a 90-day success plan. If you are applying for a sales position, discuss how you plan to resuscitate dormant accounts, for example. Be sure to address the needs that the company has outlined in the job posting or job description. For instance, if the job description mentions a "must-have" of strong communication skills, be sure to comment on how you plan to utilize your exceptional communication skills to see success in a short amount of time.

"In my first 90 days with Ergon Energy Queensland Pty Ltd., I would like to make an impact by excelling in my training and learning all that I can about the processes here. I want to develop strong relationships with my new coworkers and customers."

"In my first 90 days, I would like to make an impact by excelling in my training and learning all I can about the processes and procedures at Ergon Energy. I would also be keen to develop good relationships with my new work colleagues and customers."

Sometimes our customers do not understand their bill and they will reach us with questions. Tell me about your communication skills and how you would respond to an irate customer.

"I had a customer call last week because her bill was twice the amount of what she was expecting. She was distraught because her bill has always consistently been the same. I listened and let her know I understood where she was coming from, ensuring her I would move as quickly as I could to find a solution. Listening and empathizing helped her to calm down and ease the tension during the call. My manager agreed that we would, one time only, discount her bill by half. She was happy, and we kept a customer complaint from blowing out of proportion."

Keeping a customer calm when they do not understand their bill can be a challenging task. The interviewer wants to hear about a situation where you used your customer service skills to handle an irate customer. Highlight your ability to maintain a relaxed demeanor, and your ability to empathize with the customer, while coming to a smart solution that works for both parties.

"Irate customers are usually just wishing to be heard. If I am to come across a customer who is unhappy, I would ask them to tell me more about what was bothering them. Once I have a clear understanding of the true problem, I can then ask the customer to tell me what a viable solution would be for them."

"I respond with by listening to the customer without interrupting or getting aggressive and showing empathy. I found customers mostly want someone to listen to their grievances. I will then ask questions to ensure I have a clear understanding of the issue. I will then use my knowledge and experience to find a viable solution for both parties."

Give me an example of a time when you went above and beyond.

"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."

Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.

"I often go above and beyond when it comes to helping new employees to feel comfortable and welcomed. In my current position, I like to take them under my wing and show them the ropes in our organization, and industry."

"I had a very distressed young lady come in on a very busy Saturday morning. The young lady's grandpa was gravely ill and she needed to get to NZ ASAP. As there was only 2 staff on a Saturday and we closed at 12.30 pm. I knew I would not be able to do it due to the queue of customers. I asked her if she could come back at 12.30 and I would stay back and process the application."

Have you progressed in your career as you have expected?

"Overall, my career has progressed a touch slower than I would have liked. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. I feel that this particular position would take my career exactly where it should be."

Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. Talk to the interviewer about your career progression and what you would like to see in the future.

"I have been cautious when paving my career path. Things have gone very well for me so far, and I am thankful for that. This position with Ergon Energy Queensland Pty Ltd. will be a perfect compliment to both my short and long-term career plan."

"I am an assistant manager with ________ and trained to be able to fill in as a manager for Holiday relief. I found that this was not my particular forte and stepped back to my assistant manager role to allow other colleagues who did aspire to manage to be moved ahead."

Describe your leadership skills.

"In previous employer reviews I have had my leadership style described as attentive, open, and confident. I will always listen to my team and give them the benefit of the doubt when it comes to their performance. An example of this would be with my current sales team. When one of my team members is not hitting their quota, that is when I will step in and begin coaching. I want to believe they know their job unless they show me otherwise. This type of leadership has worked well with my team, and we are the #1 sales team in our region."

If the position you are interviewing for requires leadership skills, you need to come prepared with examples of when you have been an active leader. If this is an entry-level role without a leadership component, the interviewer wants to see that you can take the initiative when there is an opportunity. What type of keywords best describe your leadership style?

"I have taken many workshops and courses to improve my leadership skills over the years. My leadership qualities are best summed as dedicated, attentive, and motivating. I like to recognize my employees' small wins because that motivates them to continue achieving."

"I take new and more experienced staff under my wing to pass on my knowledge. I have had a couple of colleagues move on to managerial positions and have returned and thanked me for teaching them. I believe in motivating people to try new things that are perhaps out of their comfort zone. I will offer to assist staff with something they are not confident with and that I have knowledge in that area. I do not talk down to people and find they will flourish with praise and encouragement rather than concentrating on mistakes."

Would you be willing to work over 40 hours a week?

"I am available for full-time work which is preferably 8-5 Monday to Friday. I am happy to be a team player and work some overtime, as required. Will these hours be enough to meet your expectations?"

Before answering scheduling questions, it's important to be clear on expectations. If you haven't had a chance to clarify their scheduling needs, now would be the perfect time to ask! If it turns out their schedule expectations won't work for you, think about what you can offer and see if you can meet in the middle. It's much better to discuss these things in an interview than for you to commit to a schedule that won't work for you.

"Consider asking, "What are the scheduling expectations for this position?" If they expect you to work 12 hour days, it would be important for you to know that before you respond with, "Absolutely! No problem!" You want to be sure that you can meet their expectations."

"I would be willing. I currently volunteer to work Saturday mornings on overtime as many staff like to have their weekends off. It is required that there is one senior member of staff on the roster to open, close, and manage any customers with complex transitions."

Would you say you are a better verbal or written communicator?

"I prefer verbal communication because I feel that with written communication, miscommunication can happen due to lack of tone, fluctuation, expression and body language. I will always choose a face to face conversation whenever possible."

In which manner do you prefer to communicate - written or verbal? Discuss your preference with the interviewer and support your answer.

"I like to leverage both methods of communications when dealing in business. Sometimes, situations call for verbal communications and other times, written. As a rule of thumb, I tend to practice verbal communications, with written follow up or vice versa. Utilizing multiple methods creates repetition and therefore, change."

"I am more experienced in verbal communication. I have honed this skill over some 33 years on the counter at my present job. I have also had to answer emails when acting in a managerial position. I find verbal to be a more personal interaction."

It seems that your resume is missing certain skills that are necessary for this position. How do you plan to compensate for these missing skills?

Most job descriptions will have a long list of requirements. Hiring managers are aware that, to find a candidate that checks ALL of the boxes, can sometimes be impossible. Do not fret if you are missing some of the "nice to have" or even a couple of "must have" skills listed in the job description. Be open about your shortcomings and discuss with the interviewer how you plan to compensate for those.

"Could you share with me which specific skills you feel are not standing out? I would be happy to give any clarification on those skills. If there are gaps that need filling, I am very willing to take additional coursework or training."

"Could you share with me the specific skill you feel I am lacking. I would be happy to clarify the skill. I am fully prepared to take on courses and training to improve any areas required. I am also prepared to do this on my own time if courses are available."

How do you manage a large workload?

"When I have a large workload, I do not stress over the tasks that are in front of me. Rather, I make a simple plan of which tasks are a high priority and which tasks are a low priority. The higher priority tasks, I complete first. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me."

Start your answer by clarifying with the interviewer that you never let a large workload stress you out. For instance, you can tell that interviewer that, each morning, you review your tasks using a task manager application. (If you do not have one, just Google search 'task manager application' and giving one a try). Discuss how you complete each task by priority level. Before you know it, your large workload is complete!

"When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Rather, I make a simple plan of which tasks are a high priority and which tasks are a low priority. The higher priority tasks, I complete first. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me."

"I prioritize the tasks into high and low priority. I endeavor to complete the high-priority tasks first. I am used to working in a fast-paced customer-comes-first environment."

How do you determine priorities when you have multiple projects due?

"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."

When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

"Assuming that the projects have different stakeholders, I interview each to determine the value of increased productivity, morale or revenue, decreased costs, and the overall impact."

"I will determine which projects require urgent attention through my acquired knowledge and experience. I am comfortable asking for assistance or delegating tasks if required."

How do you handle stress?

"I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress."

Are you someone who can handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to control pressure in the workplace.

"Stress is part of any demanding job, and I embrace it to the fullest. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels."

"When I am under stress I focus on the job at hand so I do not get distracted. I am used to serving customers with long queue's behind them."

Do you have experience in corrective discipline and terminations?

"I have been a part of individual terminations and group lay-offs throughout my career. I am comfortable with these types of tasks."

Terminations and corrective discipline measures can be very difficult to do but, with experience, they do get more comfortable. Talk to the interviewer about the extent of your experience with terminations and discipline. If you do have the experience: "I have been a part of individual terminations and group lay-offs throughout my career. I am comfortable with these types of tasks."

"If you do not have the experience: "I have not been in a position to perform terminations or hold corrective discipline meetings; however, I would be willing to perform these types of tasks with a small amount of training and research."

"I have never been put in this position and would require some training to perform this duty."

On a scale from 1 to 10, how honest are you?

"I would love to give myself a 10/10 for honesty but truthfully - nobody is 100% honest all of the time. I will give myself an nine because I always do my best to be as honest as possible."

Do you feel that you are a sincere person or do you have room for growth? This question could be a tricky question as nobody is always 100% honest. Answer to the best of your ability and back your reply by speaking about your ethics.

"I put a heavy focus on honesty and trustworthiness in the workplace, as well as in my personal life. Because I strive for complete honesty, I will rate myself as a 10/10. My values are solid."

"I put a very high value on honesty, integrity, and trust both in the workplace and in my personal life."

How can we motivate you on the job?

"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard and I do like that concept because it creates a healthy bit of competition for me."

Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you receive motivation on the job.

"Here are some ways that an employer may try to motivate you. Which ones resonate most with you? - Incentive programs where points are earned - Showing complete trust in your work and performance - Setting smaller, more achievable goals - Helping you to find your greater career purpose - Being a positive example to you - Maintaining an open and transparent workplace - Personalized incentives vs. Team driven incentives - Getting to know you on a personal level - Positive feedback based rewards system - Offering a stable work/life balance by encouraging time off - Letting you know your voice matters - Allowing you to take the lead on projects that excite you - Handing out big-picture projects, so you feel that you are contributing to the company's future - Public recognition"

"I am best motivated through encouragement and recognition of a job well done. I also find that a simple thank you is often enough to feel valued."

How do you respond to feedback?

"Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. If it's something that catches me by surprise, I usually ask for clarification. I want to grow and improve. The more specific my supervisor can be in their feedback, the more helpful it is."

Receiving feedback from a manager or supervisor can be tough. You can't always predict what they may say, and you also can't always predict how you might feel in response. Learning how to respond when given a performance review or negative feedback is essential.

"I have worked hard on learning to graciously accept all forms of feedback, even when it comes unsolicited. I feel that I can accept feedback very well and, in the process of growing, I have also taught myself how to give great feedback to my team."

"It is sometimes hard to accept but if given with the right intention then I can use it for learning and growth."

When do you best demonstrate yourself as a leader?

"I best demonstrate myself as a leader when I know that a coworker could use my assistance. I seem to be a natural teacher and mentor which means that when someone is struggling, my first instinct is to train them. Just recently, I coached a new employee on a sales technique that helped her to achieve her quota for the first time. I look forward to working in this role with you because it will allow me to take on further leadership opportunities."

The interviewer wants to know that you are confident about your leadership abilities and that you understand when your leadership abilities have been most useful.Perhaps you best demonstrate yourself as a leader when your manager is away. Maybe you often jump into a leadership mindset when a co-worker is struggling. Think about a recent time when an employee on your team was successful at something because of your leadership skills. Discuss the scenario and how your leadership skills made the difference.

"In my current position, every time my current manager is away, I take on the role of leader for our team. This situation usually occurs one day per week. When you call him for a reference, he will be able to tell you that I have naturally stepped into the responsibilities associated with being a leader."

"In my current position, I supervise the counter staff. I am ready to help less experienced staff with the more complex transactions. I train new starters and keep an eye and ear on them when they start serving on their own. It is my responsibility to keep the counter running smoothly and make sure the information given is accurate. I also often step in with irate customers when the young ones are being intimidated or overwhelmed."

Do you have reliable transportation?

"I have reliable transportation. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to your office every day."

Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Merely share that you have the means to get to work consistently and on time.

"I take public transit; however, I find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."

"I have my own vehicle that is well-maintained and reliable."

Tell me about yourself.

"A bit about me - I love to travel, read, and conduct research. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. I returned to the US just last month and have been actively looking for work the past couple of weeks. I am looking forward to getting into the routine of a career again."

Take a few minutes to tell the interviewer a few things about yourself. You can begin with your recent education, volunteer work, or talk about your travels. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual.

"With pleasure! I have over ten years of experience in the utility industry and am interested in growing my career to the next level. On a more personal note, I love to read, go hiking and spend a lot of my extra time volunteering with the humane society."

"I have worked for ______ for some 39 years. I like to Travel, socialize with friends, and spend time with my family.I have a couple of horses I mainly trail ride. I used to compete in horse sports, camp drafting, pony club, and shows but I am all for the quieter life now.I have been married for 33 years and have a grown son."

What are your salary expectations?

"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

"I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

"I am more than happy with the pay rate offered."

What would you do if a client asked you about a product or service and you were unsure of the answer?

"If I had a client ask me about something that I didn't know enough about, I would find the answer for them before giving a potentially false answer. I am okay with admitting when I don't know something, and I love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."

The interviewer wants to know if you are an independent thinker. Explain that you would take the time to try and figure out the answer, but you are not afraid to ask questions if you need to.

"I am accustomed to having to think on my feet and come up with a creative answer based on the information I have at hand. With that said, I'm not going to tell a client something that is untrue or could potentially create a long-term issue. I'm not afraid of putting myself in a position where I don't know everything or am not the expert. I am happy to get out of my comfort zone to grow, learn, and help a customer. I will not hesitate to involve the appropriate parties, do my research, and work collaboratively to solve the situation."

"I would get the clients' details and advise them that I need to get assistance to answer their inquiry and I will call them back. I would then find the answer by asking the appropriate person or searching the company's resources. I would then call the client with the correct information."

What questions do you have for me?

"Thank you for asking - I do have a few questions. What is top of mind when it comes to filling this role? Also, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates who are also interviewing for this position?"

It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site! Here are some sample questions: - When would you like to have this position filled? - How long has this role been vacant? - Is this a replacement search or a newly created role? - What is your favorite part about working here? - What is the company's primary goal for this position in the next 12 months? - Is there anything from my background and experience that I can clarify for you? - What do you see as the biggest change in this industry over the past 3 years? - Is there any reason why you would not hire me?

"Thank you for asking. I have been able to answer my questions by reading the information supplied in the job application."

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Ergon Energy Queensland Interview Questions

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1. The utilities industry is highly regulated. How do you stay on top of policy changes and trends related to our business?
2. Our industry is highly competitive. In your opinion, what are we doing right at Ergon Energy Queensland? What could we be doing better?
3. Have you personally used the services of Ergon Energy Queensland? If so, what was your overall experience?
4. Ergon Energy Queensland has many different departments and growth opportunities. Where would you like to see your career go with us in the next couple of years?
5. Why do you want to work for Ergon Energy Queensland?
6. What are your greatest strengths? How will these skills benefit Ergon Energy Queensland, if hired?
7. At Ergon Energy Queensland we believe in continued education opportunities. What course or workshop would you take, if given the opportunity?
8. Why do you want to pursue a career opportunity in the utilities industry?
9. Tell me about the most important skill you have gained in the past year. How will that skill help you succeed in this role with Ergon Energy Queensland?
10. If we hire you at Ergon Energy Queensland, how will you make an impact in the first 90 days?
11. Sometimes our customers do not understand their bill and they will reach us with questions. Tell me about your communication skills and how you would respond to an irate customer.
12. Give me an example of a time when you went above and beyond.
13. Have you progressed in your career as you have expected?
14. Describe your leadership skills.
15. Would you be willing to work over 40 hours a week?
16. Would you say you are a better verbal or written communicator?
17. It seems that your resume is missing certain skills that are necessary for this position. How do you plan to compensate for these missing skills?
18. How do you manage a large workload?
19. How do you determine priorities when you have multiple projects due?
20. How do you handle stress?
21. Do you have experience in corrective discipline and terminations?
22. On a scale from 1 to 10, how honest are you?
23. How can we motivate you on the job?
24. How do you respond to feedback?
25. When do you best demonstrate yourself as a leader?
26. Do you have reliable transportation?
27. Tell me about yourself.
28. What are your salary expectations?
29. What would you do if a client asked you about a product or service and you were unsure of the answer?
30. What questions do you have for me?

Ergon Energy Queensland Interview Questions

1. The utilities industry is highly regulated. How do you stay on top of policy changes and trends related to our business?

2. Our industry is highly competitive. In your opinion, what are we doing right at Ergon Energy Queensland? What could we be doing better?

3. Have you personally used the services of Ergon Energy Queensland? If so, what was your overall experience?

4. Ergon Energy Queensland has many different departments and growth opportunities. Where would you like to see your career go with us in the next couple of years?

5. Why do you want to work for Ergon Energy Queensland?

6. What are your greatest strengths? How will these skills benefit Ergon Energy Queensland, if hired?

7. At Ergon Energy Queensland we believe in continued education opportunities. What course or workshop would you take, if given the opportunity?

8. Why do you want to pursue a career opportunity in the utilities industry?

9. Tell me about the most important skill you have gained in the past year. How will that skill help you succeed in this role with Ergon Energy Queensland?

10. If we hire you at Ergon Energy Queensland, how will you make an impact in the first 90 days?

11. Sometimes our customers do not understand their bill and they will reach us with questions. Tell me about your communication skills and how you would respond to an irate customer.

12. Give me an example of a time when you went above and beyond.

13. Have you progressed in your career as you have expected?

14. Describe your leadership skills.

15. Would you be willing to work over 40 hours a week?

16. Would you say you are a better verbal or written communicator?

17. It seems that your resume is missing certain skills that are necessary for this position. How do you plan to compensate for these missing skills?

18. How do you manage a large workload?

19. How do you determine priorities when you have multiple projects due?

20. How do you handle stress?

21. Do you have experience in corrective discipline and terminations?

22. On a scale from 1 to 10, how honest are you?

23. How can we motivate you on the job?

24. How do you respond to feedback?

25. When do you best demonstrate yourself as a leader?

26. Do you have reliable transportation?

27. Tell me about yourself.

28. What are your salary expectations?

29. What would you do if a client asked you about a product or service and you were unsure of the answer?

30. What questions do you have for me?