What do you feel are the most significant differences when it comes to selling a service versus a physical product?

"When selling a product, often the consumer gets to physically see and touch the product, making it easier to sell based on physical features. When it comes to selling a service, you have to sell based on emotion, or on what problem the service will solve for the customer. At Dish Network, I would focus more on how the service would benefit their everyday life."

The hiring authority would like to see your depth of knowledge when it comes to the sales of services and products. If you do not have sales experience, do some research on what you believe to be the most significant difference when it comes to selling services vs. physical products.

"Pricing a service can be harder to do, than pricing a product; however, this can also mean a bit more wiggle room when it comes to closing the sale of a service. Another difference is that with a service, you lean on selling a feeling or an emotion more often than with a physical product."

What unique qualities about yourself would you bring to our company?

"I have a unique ability to strike up a conversation and build rapport with nearly anyone. This skill is a great help when it comes to customer service and sales. My up-selling percentages are always very high."

There are some things that your resume cannot do. Showing off your fabulous personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you.

"If hired, I will bring with me my unique ability to take on any customer dispute. I can find solutions to problems that work for both parties. The ability to smooth over a situation involving a customer is one of my unique strengths."

How long have you been looking for a job?

"I have been on the search for perhaps a month or so. I am now just beginning to become more aggressive in my job search. How quickly are you looking to make a decision?"

The interviewer would like to know if you have been looking for a job for quite some time or if you are new to the market. Talk to the interviewer about your job search. Have you been on the lookout for a long time? How successful has your search been? You can also ask the interviewer how quickly they are hoping to hire.

"I just started my search this week! Your job posting was the very first opportunity to catch my eye, and I feel so lucky to be here interviewing with you today!"

What questions do you have for me?

"Thank you for asking - I do have a few questions. What is top of mind when it comes to filling this role? Also, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates who are also interviewing for this position?"

It's always a great idea to have questions ready for the interviewer. Review the Dish Network website and other online resources to ensure the queries you have are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers for from merely watching a video on their company site! Here are some sample questions: - When would you like to have this position filled? - How long has this role been vacant? - Is this a replacement search or a newly created role? - What is your favorite part about working here? - What is Dish Network's primary goal for this position in the next 12 months? - Is there anything from my background and experience that I can clarify for you? - What do you see as the most significant change in the satellite TV industry in the past three years? - Is there any reason why you would not hire me?

"I would like to ask if there is anything in my background on which you need clarification? Also, after discussing everything today, is there any particular reason why I would not be the best fit for this executive assistant role?"

How would you prefer to be compensated?

"I am currently compensated primarily on a base salary with the opportunity to earn a quarterly bonus based on my sales. I am certainly open to hearing more about your compensation structure as I know every company is unique."

The interviewer would like to know what type of compensation structure makes you the most comfortable. Are you looking for a compensation structure based primarily on salary, commission, or a blend of both? Maybe additional perks are more critical for you, such as vacation time, flex days, a health spending account, a generous medical plan, pension, shares, RRSP matching, car allowance, cell phone allowance, expense account, and more! Discuss with the hiring manager how you would prefer to be compensated but be sure not to pigeonhole yourself. Freely ask the interviewer what they offer, if you are unsure.

"I am currently paid on an hourly basis, with opportunity for overtime - which I like. Some commission earnings would be nice. Could you share with me what you offer here?"

Do you have previous experience in the television or entertainment industry?

"I have worked in traditional broadcast for about five years now, first as a part-time program writer, and then in sales. Through this time I learned a lot about viewer behavior and preferences. I also have a full understanding of how advertising efforts work in the television industry. I look forward to bringing this experience and expertise to work at Dish Network."

The interviewer would like for you to walk them through your experience in the television or entertainment industry. Although your work is outlined in your resume, the interviewer wants you to bring that experience to life for them. If you have experience in the entertainment industry, discuss how your gained skills will benefit Dish Network. If you do not have experience in the entertainment industry, review the skills you currently have that would help Dish Network.

"Although I have not worked in the television or entertainment industry, I do have experience in traditional advertising. Much of my background can be transferred to skills that would be helpful to Dish Network such as data analytics, marketing approaches, and building sales strategies."

How comfortable are you up-selling a customer on their satellite TV package?

"I have been cleverly upsold on products in the past and believe there is an art to it. I look forward to receiving sales training, to learn how to influence customer purchases. So long as the upsold items are ones that I know the customer will love having, I am happy to upsell them."

Satellite TV companies know all about the upsell! As a cable or satellite TV customer, you may have noticed how different channels come together in packages, usually requiring a package upgrade of some sort. There are sports package upgrades, movie bundles, and DIY show packages, speaking to the hobbies and interests of nearly any customer demographic. Discuss your level of comfortability when it comes to upselling Dish Network customers on additional channels and other service options.

"Businesses need to remain profitable; hence, the importance of an upsell. With that said, I would only be comfortable if I knew I was offering the customer something of value that was in line with their interests. For instance, I would not want to push an upgraded sports package to a customer who already told me their young children enjoy particular cartoons. Instead, I would offer to upgrade their package to include the premium kids' channels."

In your opinion, what are the most critical steps to troubleshooting a satellite-related technical issue?

"I have worked for a telecommunications company in the past and received a bit of training on troubleshooting satellite-related issues. From what I recall, it's important first to decide the core of the issue. Maybe the power supply needs to be checked, or an optic cable was bumped loose at some point. Then, I would power cycle everything and check to see if other devices are having trouble. If it indeed appears to be a service provider issue, I would call into the appropriate customer service line."

Most of the time, it's a pretty straightforward task to troubleshoot a satellite issue. If you have formal training from a past employer, you can discuss what you learned. Maybe you have troubleshot problems at home with your current provider. Or, perhaps you are very tech savvy and naturally know what to do. Discuss what you believe to be the most critical steps to troubleshooting a satellite-related technical issue. This question will also show the interviewer if you are a proactive problem-solver. Do you try to tackle the problem or do you just shrug your shoulders?

"Although I am new to the satellite TV service industry, I think that the first step to troubleshooting anything is first to find out if the problem is on your end at home or the end of the service provider. To figure that out, I would check all the cables for connectivity, and then power everything down. From there, I would better be able to guess what step to take next; whether that be to call the customer service line, or replace a cable myself."

What is your favorite TV show on cable or satellite, right now?

"I have seen a lot of great shows come out in the past year or so. Currently, I am still addicted to Game of Thrones, as well as Westworld. I like to watch premium shows that have complex and deep storylines. With that said, I am always open to suggestions should you have them!"

The interviewer would like to get to know you on a personal level while also seeing if you are in-the-know when it comes to the hottest TV shows available in Dish Network satellite packages. If you do not watch TV, try to avoid saying this in a negative tone. Mention a related activity you do instead. Perhaps you have a blog where you critique movies, or maybe you prefer to watch classic films that are made available by Dish Network.

"I prefer spending my time watching movies from the '80s, '90s and early 2000s. I have a pretty popular blog focused on writing reviews for cult classic films from those eras, across multiple genres. I am an avid movie buff and can offer your satellite clients endless suggestions of movies they can find on your channels."

How does Dish Network service compare to our competitors?

"Through my research, I noticed that Dish Network has more robust offerings when it comes to your DVR equipment, recording capabilities, and the ability to skip commercials. These features are ones that would convince me that Dish Network is a stronger option than its competitors."

The interviewer would like to see that you have done ample research on Dish Network before your interview. Check on their website to see if you can find any information on how Dish Network is more competitive than its competitors. The biggest satellite television providers in the US include: - DirecTV - Charter - Comcast Xfinity

"Compared to your competitors such as Comcast Xfinity or Charter, Dish Network offers the ability to record primetime content from channels such as ABC, CBS, Fox, and NBC. Also, you can instantly skip commercials with the Dish Network service which is a great selling point for me."

How would you explain satellite TV to someone who didn't understand the technology?

"I have worked with satellite radio and satellite television in the past and can say with full confidence that my knowledge of how satellite television works, is quite robust. In a nutshell, a satellite tv station beams a broadcast signal to orbiting satellites. The satellites receive the signals from the broadcast station and rebroadcast them to Earth."

The interviewer would like to see that you have a solid understanding of the concept of satellite television. Whether you are working for Dish Network in a sales, administrative, or technical role, you should be able to explain their business a little bit. An excellent response to this question may require a bit of online research. Keep your answer to the point and easy to understand.

"Although I am new to the satellite television industry, I have worked in traditional television media in the past. Satellite is a stronger type of digital broadcast, from what I understand, submitting much stronger signals than traditional cable. These signals are transmitted from a station to a satellite orbiting our planet. It's all very fascinating, and I look forward to learning more from Dish Network."

What are your thoughts on the way media is rated for the public (IE: PG, 14A, NR, Mature)?

"Media ratings have most definitely loosened over the years. What used to be rated 14A is now often classified as PG. I feel this is because our kids and youth are exposed to so much more now than we ever were as kids and we are becoming desensitized. I do wish that some guidelines would remain tighter, especially surrounding violent content."

Media ratings have changed a great deal over the years, and the interviewer would like to know your thoughts on this. Be sure to keep your answer productive and thoughtful.

"Because I am newer to this industry, I would need to conduct more analysis on media ratings before I could give you a fully researched answer. With that said, I feel that the majority of media I am exposed to seem to be rated adequately, and clearly. I think it's important for viewers and consumers to easily see ratings before making their decision on whether or not it's appropriate for them."

How would you react if a customer threatened to cancel their satellite TV?

"If a customer were to threaten to cancel their satellite TV, I would first find out why the change of heart. Once I had a solid understanding, then I could present viable solutions. For instance, if the customer needed to tighten up on their spending, I could check which specials we had going, and offer them a temporary discount. One thing I have noticed about Dish Network is that you offer very flexible packages so I do not doubt that there would be a great solution for nearly every customer who needed to tweak their current package."

If you have ever worked for a satellite tv provider, you know that customers cancel, or threaten to cancel their services, every day. The reasoning behind this could be budgetary, or they feel they don't watch television enough. Maybe they are dissatisfied with the service and want to check out a competitor. The interviewer wants to see that you have the ability to dig and troubleshoot when it comes to these types of customer interactions. Discuss the action that you would take, to save the customer.

"Of course, we would never want to see a valued customer leave; however, to win them back I would first need to understand where we lost them in the first place. Then, I would ask the customer what we could do to win them back. Often, they will tell you exactly what they need and want. If I could deliver their request within reason, I would."

How do you feel about having your inbound calls monitored or recorded?

"I believe all businesses should record their incoming and outgoing calls; to help with training new employees, and as a way to protect both the business and the customer. Rest assured, you would have my complete consent to record my customer-service calls."

Nearly all cable and satellite providers will have a call-center where their calls are monitored and recorded. If you work in this type of environment, you will likely be required to sign an agreement related to disclosure and privacy. Let the interviewer know that you are comfortable with having your calls recorded and that you understand why this practice is in place.

"Although I have not worked in a recorded environment, I fully understand the importance of this step. Should I be offered this job, I will sign any disclosure you require related to the recording of customer interactions."

Why do you think you will be successful in this role?

"I know I will be successful in this role because I have been working in the cable service industry for five years with great training and mentorship. I have a solid understanding of selling package upgrades and overcoming customer objections."

Rather than just sharing how you have gone above and beyond, focus on how your qualities will help you to meet and exceed expectations. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.

"I am prepared with experience, equipped with passion and opportunistic about making a valuable contribution to your organization's work through this role."

What are the most significant differences between satellite TV and streaming services such as Netflix?

"I have been learning a lot about Dish Network and how it's being affected by streaming services such as Netflix. Interestingly, I found that satellite television remains much more profitable than I initially thought. There are many loyalists on the cable and satellite television side. I believe these loyal customers have to do with the fact that satellite television offers more exclusivity to certain live television shows, music, and stations."

There are so many ways to watch your favorite shows these days. The interviewer is looking for your level of knowledge when it comes to satellite television versus popular streaming services. Do some reading online to see if you can learn about the ways these sources of tv broadcasting are competing.

"Netflix is great for people who want to watch the tried and true television shows, as well as some very well done original content. However; when it comes to sports broadcasting and live television shows, soap operas, and even game shows - nothing beats the offering from satellite TV."

How has on-demand video streaming changed the way you consume content?

"I watch a lot of on-demand video streaming through sources such as my Dish Network subscription and YouTube. I believe that on-demand video streaming saves me a lot of time as it's now effortless to search for, and find, the videos that I want to watch. I also find that I pay more attention to ads since they are more interesting and relevant than many of the ads seen on television."

The interviewer is curious how often you stream content versus using more traditional broadcasting methods to consume your content. Share how the introduction of on-demand video streaming has changed the way you watch your favorite shows, look for videos, and even how you pay attention to media advertising.

"On-demand video streaming certainly simplifies life; however, it puts me on my device more than ever. I like to consume content in smaller bits now, but that also means picking up my phone or tablet more often during the day. I think that streaming reduces the time I spend watching commercials, but the ads that I do see are much more targeted and relevant to me."

How would you sell our satellite TV services to someone who thinks they have what they need with Netflix and Apple TV?

"If I were to sell the services of Dish Network against that of Netflix or Apple TV, I would begin with discussing the fact that Dish Network offers the best in live TV including the most exciting sports coverage. You can't get this kind of product from a streaming service. So, unless someone wants to miss out on some great tv, they should consider keeping even the basic package from Dish Network."

Millions of people are cutting their cable and satellite services while millions of others continue to be loyal, keeping their services intact. Then, there is another group riding the middle, and those are called 'cord-shavers.' These customers are ones who cut back on their packages but keep what they consider to be most important to them. Discuss how you would approach selling satellite television services to people considered 'cord-cutters.'

"I would first ask the potential customer if they like sports, awards shows, talk shows, live news broadcasts and more. If so, I would remind them that these services are not readily available by streaming services such as Netflix."

What are your 3 favorite forms of entertainment?

"My favorite forms of entertainment have always been reality tv, podcasts, and celebrity-based news. I have always wanted to become a gossip columnist and find that these forms of entertainment spark my creativity and keep me informed on trends in the media."

The interviewer would like to know the types of media and entertainment that you enjoy consuming regularly. Talk to the interviewer about your favorite forms of entertainment and be sure to include why they are your favorite.

"There are so many great forms of entertainment media available to us. I am more traditional and would say that my favorite forms still include print media, documentaries, and podcasts that focus on economics and business."

How do you think video-on-demand services are affecting the media advertising industry?

"I believe that video-on-demand services are hugely affecting the media advertising industry. People have changed how they consume media, and advertisers have had to adapt. Look at YouTube, and their 15-second ads played before a video loads. Consumers now watch commercials on mobile and social networking sites versus on television between episodes of their favorite sitcom. Advertisers have had to make a significant pivot over the last few years, leaving those unwilling to adapt, in the dust."

The interviewer would like to see that you have insight when it comes to the video streaming industry, and how it's changing the way companies advertise. Raymond James, a financial services firm, conducted an important survey in 2017 showing that 40% of people asked, said they choose video streaming over traditional television, to avoid commercials. This statistic indicates that video streaming has a massive impact on the advertising industry. Give a thoughtful response, showing to the interviewer that you have a keen interest in what's happening in the world of media, today.

"I believe that the convenience of video-on-demand has made people impatient when it comes to how they digest advertising. The quick 3 second blurbs we see now, on social networking sites, mean that advertisers have to be incredibly sharp in their messaging. I think this is an excellent change, ensuring that advertisers spend their dollars wisely, getting the best message out to consumers in as short of time as possible."

In your opinion, what is the most influential form of media today?

"I feel that the most influential form of media today is social media and online content. As a whole, the human race wants fast, easy to consume, entertainment news. Our rate of consumption is unprecedented, and the fastest way to access it is through online content sharing."

Have a meaningful conversation with the interviewer on media influence. With so many forms of media out there, which do you feel is the most influential at the moment? Be sure to back your answer.

"There are many important forms of media today - so many, in fact, that people seem to be getting overwhelmed. I would still say that traditional media, in the form of television and the daily news, is at the top when it comes to the number of people influenced and the quality of the content being distributed."

What do you feel is the biggest advantage satellite TV has over online streaming services?

"I have canceled my satellite TV in the past and regretted it immensely once football season came around. I had to call for my services back! I feel that satellite has a significant advantage over streaming services when it comes to sports fans, and the sports coverage they have come to expect from a satellite service provider."

The debate between cable and satellite TV versus streaming remains a hot topic, and the interviewer would like to know your thoughts when it comes to this issue. If you are in a customer-facing role, for instance, it's crucial that you can readily discuss why these services are incomparable. If you had a customer call in to cancel their television service, citing that they are moving to Netflix only - what could you say to change their mind?

"There are benefits to streaming, yes, but nothing compares to satellite when it comes to up-to-date episodes of the hottest shows around. I have witnessed friends hastily cancel their television services only to find that they cannot stand the delay in releases on their streaming service."

What are your thoughts on illegal streaming and content downloading?

"I think that sites offering illegal or pirated versions of television shows, movies, and other videos are doing a terrible disservice to the entertainment industry. Taking profits away from the studios, actors, producers, and content distributors is a short term gain but in the end, will greatly affect the future of media."

Illegal streaming or unlawful downloading is running rampant these days, forcing legitimate companies to drop their pricing or find other ways to draw in honest customers. The interviewer would like to know your thoughts when it comes to sites that offer illegal or pirated video downloads.

"I recently read an article stating that illegal media and sites with pirated content are becoming less popular among the general public. I believe we are more educated today than we were ten years ago, on the negative effects that pirated content has on media as a whole."

Have you ever used Dish Network as your satellite TV provider? If so, what has been your experience?

"As a student who works part-time, I am not home a lot and also have to be very selective on how I spend my money. At this time, I do not have satellite or cable service of any kind. With that said; once I am working full time, I am excited to enjoy your satellite services and catch up on all of the HBO shows everyone has been raving about!"

The interviewer would like to know your personal experience with Dish Network. If you have used them as your satellite provider, discuss what you enjoyed. Be sure to keep your response positive but be prepared to provide constructive feedback. If you do not have satellite service at all, mention why you would choose Dish Network, if you were to start using satellite services.

"I currently use your company for my satellite services and have been a customer for the past five years. Around that time you had a two-year contract special offer, and it was great! I have seen the prices creep up slightly over time; however, that is fine with me as the offering has become higher quality and premium channels are now more widely available."

Do you have experience in direct sales?

"I have worked in direct sales for three years now, working for a residential alarm company. My goal is to approach 50 homeowners per day, with a closing percentage of 5%. My first six months were a struggle, but as I became more comfortable with the sales model, my results increased. Now, I am at a 9% close rate, amounting to about 4 to 5 sales per day."

The term 'direct sales' means selling a product to a customer directly, not through a traditional retail environment. Examples of direct sales in the satellite and cable tv industry would be 100% commissioned salespeople who sell door-to-door in a residential setting. If you have experience with direct sales, talk to the interviewer about your training and your sales results. If you do not have experience with direct sales, be sure to ask a few questions about the sales model at Dish Network.

"I do not have experience in direct sales, although I do have some understanding of this sales model. I would appreciate if you could take some time to walk me through your sales models, to see if this type of approach would be a good fit for me and the skills that I bring."

Have you ever worked in a call center environment?

"I worked for a satellite tv competitor about two years ago, as an outbound telephone agent. My focus was on new customer acquisition as well as upgrading the services on existing accounts. I made about 200 calls per day with a 15% conversion rate. My target was 12%, so I am happy to say that I always exceeded these goals."

Most satellite tv service companies will have call-center hubs where customers can call in to change or cancel their services, report technical difficulties, and make payments. Talk to the interviewer about any exposure you have in a call-center environment, along with any formal training you have received. If you do not have experience working in a call-center environment, mention a bit about your phone skills, and your customer service experience in general.

"Although not in a call-center environment, I do have experience in customer-facing situations. My very first job was as a host in a popular family restaurant. From there, I moved into serving tables. The restaurant industry is highly customer-driven, so I understand the urgency associated with call-center environments. It's important that customer issues and needs are resolved quickly and efficiently. I look forward to furthering my customer-service training, here at Dish."

"I have not worked in a call center, but I do have experience dealing with customers at my catering job. The catering business that I was employed in was highly customer-driven, so I do have experience in solving the situations quickly and efficiently."

What is the first thing you would do to put a customer at ease if they were upset about their satellite TV service?

"I believe that customers need to be treated with care and kindness, at all stages, even if they are upset or being rude. If a customer were to be upset about their satellite TV service, I would let them know that I was there to listen. I would ask them to tell me everything that is upsetting them so that I could get a full picture. From there, it is much easier for me to solve the situation because I have already spent time 'troubleshooting.' I learned this first step during some call-center customer training that I received at Comcast."

If you work in a customer facing role, chances are you have received training on how to best handle an upset customer. Discuss any formal customer dispute training you have received, and give an example of what you would do in this situation. It's vital that you exude confidence and empathy, showing the interviewer that you would professionally represent Dish Network, through any customer dispute or complaint.

"The first step that I would take to ease a customer dispute is to begin repeating the customers' pain point, in their own words, back to them. This action shows that I am actively listening. My dispute resolution training has taught me that when customers feel heard, they are more likely to be put to ease, making it easier to come to a resolution."

Give me one suggestion for Dish Network to grow our customer base in this region.

"I have been cleverly upsold on products in the past and believe there is an art to it. I look forward to receiving sales training, to learn how to influence customer purchases. So long as the upsold items are ones that I know the customer will love having, I am happy to upsell them."

Satellite TV companies know all about the upsell! As a cable or satellite TV customer, you may have noticed how different channels come together in packages, usually requiring a package upgrade of some sort. There are sports package upgrades, movie bundles, and DIY show packages, speaking to the hobbies and interests of nearly any customer demographic. Discuss your level of comfortability when it comes to upselling Dish Network customers on additional channels and other service options.

"Streaming services are becoming increasingly popular, so why not jump on the bandwagon? I have heard of other cable and satellite service companies offering apps for iPhone and Android users where they can log in to their account and stream on-demand from anywhere. I believe this would be a particularly attractive offering to sports enthusiasts who want to catch the game while on-the-go."

What do you know about the part that AI and Machine Learning play when it comes to on-demand video streaming?

"I recently attended the National Association of Broadcasters show in Las Vegas where I was able to get an insiders' peek at how AI and machine learning are forming streaming services. One of the factors that stood out to me is the fact that AI helps greatly with precise content curation. This assistance is not limited to on-demand video streaming but also more traditional forms of broadcasting, media, and entertainment."

Artificial intelligence and machine learning are both very hot topics in technology, and the hiring authority would like to see awareness when it comes to what's happening in the world of AI and how it relates to on-demand video streaming. Some options for answering this question include referring to a press release by Dish Network, discussing how they embrace AI technology to improve their services. You could also answer this question by talking about a topic you recently researched, or a news article you read on this topic.

"I have been reading up on AI technology and how it is affecting streaming media. I was fascinated to learn all about how machine learning helps with predicting customer behavior, allowing companies to save money by making educated and pointed advertising efforts the first time."

Would you violate Dish Network policy to make a customer happy?

"I do not believe that violating company policy is necessary since the policy is in place for good reason. If I could not make a customer happy within the parameters given to me, I would escalate the situation to my manager. If there was further flex available, I believe my management team could find a way."

Your response to this honesty based question will show the interviewer your level of awareness when it comes to the delicate balance of 'the customer is always right' and what is good for the company. Chances are, should you be the successful candidate, Dish Network will train you and provide you with evident boundaries when it comes to customer retention. Mention that you are eager to learn their customer retention strategies and that you will respect the boundaries given to you, in this role.

"I do believe that the customer is always right; however, that does not mean that I have the right to override well-established company policy. If I could not make a customer happy with the solutions at my fingertips, I would escalate the call to my team lead."

Dish Network Interview Questions

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1. What do you feel are the most significant differences when it comes to selling a service versus a physical product?
2. What unique qualities about yourself would you bring to our company?
3. How long have you been looking for a job?
4. What questions do you have for me?
5. How would you prefer to be compensated?
6. Do you have previous experience in the television or entertainment industry?
7. How comfortable are you up-selling a customer on their satellite TV package?
8. In your opinion, what are the most critical steps to troubleshooting a satellite-related technical issue?
9. What is your favorite TV show on cable or satellite, right now?
10. How does Dish Network service compare to our competitors?
11. How would you explain satellite TV to someone who didn't understand the technology?
12. What are your thoughts on the way media is rated for the public (IE: PG, 14A, NR, Mature)?
13. How would you react if a customer threatened to cancel their satellite TV?
14. How do you feel about having your inbound calls monitored or recorded?
15. Why do you think you will be successful in this role?
16. What are the most significant differences between satellite TV and streaming services such as Netflix?
17. How has on-demand video streaming changed the way you consume content?
18. How would you sell our satellite TV services to someone who thinks they have what they need with Netflix and Apple TV?
19. What are your 3 favorite forms of entertainment?
20. How do you think video-on-demand services are affecting the media advertising industry?
21. In your opinion, what is the most influential form of media today?
22. What do you feel is the biggest advantage satellite TV has over online streaming services?
23. What are your thoughts on illegal streaming and content downloading?
24. Have you ever used Dish Network as your satellite TV provider? If so, what has been your experience?
25. Do you have experience in direct sales?
26. Have you ever worked in a call center environment?
27. What is the first thing you would do to put a customer at ease if they were upset about their satellite TV service?
28. Give me one suggestion for Dish Network to grow our customer base in this region.
29. What do you know about the part that AI and Machine Learning play when it comes to on-demand video streaming?
30. Would you violate Dish Network policy to make a customer happy?

Dish Network Interview Questions

1. What do you feel are the most significant differences when it comes to selling a service versus a physical product?

2. What unique qualities about yourself would you bring to our company?

3. How long have you been looking for a job?

4. What questions do you have for me?

5. How would you prefer to be compensated?

6. Do you have previous experience in the television or entertainment industry?

7. How comfortable are you up-selling a customer on their satellite TV package?

8. In your opinion, what are the most critical steps to troubleshooting a satellite-related technical issue?

9. What is your favorite TV show on cable or satellite, right now?

10. How does Dish Network service compare to our competitors?

11. How would you explain satellite TV to someone who didn't understand the technology?

12. What are your thoughts on the way media is rated for the public (IE: PG, 14A, NR, Mature)?

13. How would you react if a customer threatened to cancel their satellite TV?

14. How do you feel about having your inbound calls monitored or recorded?

15. Why do you think you will be successful in this role?

16. What are the most significant differences between satellite TV and streaming services such as Netflix?

17. How has on-demand video streaming changed the way you consume content?

18. How would you sell our satellite TV services to someone who thinks they have what they need with Netflix and Apple TV?

19. What are your 3 favorite forms of entertainment?

20. How do you think video-on-demand services are affecting the media advertising industry?

21. In your opinion, what is the most influential form of media today?

22. What do you feel is the biggest advantage satellite TV has over online streaming services?

23. What are your thoughts on illegal streaming and content downloading?

24. Have you ever used Dish Network as your satellite TV provider? If so, what has been your experience?

25. Do you have experience in direct sales?

26. Have you ever worked in a call center environment?

27. What is the first thing you would do to put a customer at ease if they were upset about their satellite TV service?

28. Give me one suggestion for Dish Network to grow our customer base in this region.

29. What do you know about the part that AI and Machine Learning play when it comes to on-demand video streaming?

30. Would you violate Dish Network policy to make a customer happy?