Talk about a time you had to work with patients, clients, customers or students that were under stress. What did you do to make their situation less stressful to help foster a great outcome in the situation?

"In my years as an Occupational Therapist in the elementary education setting, it was often hard for family members to grasp the fact their child needed therapy. Parents were often scared that something major was wrong with their child and the feelings of fear could often turn to anger. Very early in my career, I learned that taking a straightforward, educational approach with people put their minds at ease the best. By educating parents on why issues were happening and discussing treatment options, they were able to understand their child better and the best plan of attack to help the therapy process. This buy-in into the process really helped and these techniques would translate well to parents that have a child suffering from plagiocephaly."

The families that seeks the assistance of Cranial Technologies to help their little ones are often full of fear, worry and sadness. This fear of the unknown for their child can cause a lot of stress and the Clinicians and Techs that work closely with the families have to be able to put the mothers and fathers in the clinic at ease. For this question, your interviewer will be looking for your ability to do just that. Talk about a time from your work history where you had to work with people that were under stress or pressure. Talk about techniques and methods you used to help put them at ease and stay focused on the task at hand."In my years as an Occupational Therapist in the elementary education setting, it was often hard for family members to grasp the fact their child needed therapy. Parents were often scared that something major was wrong with their child and the feelings of fear could often turn to anger. Very early in my career, I learned that taking a straightforward, educational approach with people put their minds at ease the best. By educating parents on why issues were happening and discussing treatment options, they were able to understand their child better and the best plan of attack to help the therapy process. This buy-in into the process really helped and these techniques would translate well to parents that have a child suffering from plagiocephaly."

"During my years of working in direct customer service, my skills in dealing with stressed customers have definitely developed into what I would now consider a fine art form. This art form starts with the understanding that I am working with a living, breathing human that has raw emotions just like me. Because of this, I take a very empathetic approach and try to put myself in their shoes and I treat them how I would want to be treated. I use my great listening skills to really feel their needs and then do my best to meet those needs. I would imagine that the families that seek out the services of Cranial Technologies are in the same boat as a lot of customers I have worked with in the past."

"Parents come from a place of love but when their children have difficulty and require help, can experience a spectrum of emotions -listening fully in order to hear the need behind their emotions as well as to hear what their request is-collaborating with parents that begin with building rapport and demonstrating that they are supported."

Talk about a time that you had to make a split second decision on the job using your best judgement. What skills did you use in this decision making process?

"At the end of this past school year, I was on bus duty at the end of the day and as the buses were pulling away, a student came running out with her arms waving and yelling for the buses to stop. Knowing that it was too late for her to make her bus, we quickly went back into the school and I had our assistant at the front desk dial the bus companies phone. With a quick dispatch to the driver, who was only a few blocks away, the bus was able to turn around and come pick up the child without the rest of the students being delayed too long. Per standard operating procedures, missed buses are supposed to fall on then responsibility of the parents to pick the child up but cold weather and quick thinking made this the best possible outcome."

With the potential to work with a wide variety of patients in the clinic setting at Cranial Technologies, the ability to think on your feet and make sound decision without postponing patient care is vitally important. Your interviewer will be looking to hear that you are confident and able to make decisions in your work while providing great care to patients. Think of a time where you made an impacting decision quickly when faced with a time crunch and talk about your thought process and experiences used in making the decision. Make sure your answer has a positive outcome.

"In my current role, I was working as part of a team that was presenting a big proposal to our board of directors. As the speaker at the presentation, I was the preparer of the slideshow we were going to be using the following day when my computer crashed and all data from the slideshow we wanted to use were lost. That night, I prepared our presentation on note cards off the top of my head and went into our office early the next morning to once again put together a quick slide show knowing that the visual element would be important. Luckily, I was able to meet with several members of our team prior to the board presentation so everyone could confirm that my re-written contact was correct. In the end, staying calm and focused on the final goal of presenting to the board really helped a great presentation where some may have freaked out and lost it."

Do you think it is possible to be a good team member, yet disagree with the leader?

"I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."

The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader. Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time. Show that even if you disagree with the final decision they make, you support the direction the team is heading.

"I believe that being a good team member is more about attitude than it is about compatibility. You do not need to agree with everyone 100% of the time, to be effective in your job."

"Yes, I do think it is possible. mutual respect and understanding of different perspectives. Each person brings a different set of experiences, values, and specialties."

Why do you think you will be successful in this role with Cranial Technologies?

"I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."

Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with Cranial Technologies. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.

"I believe my success with Cranial Technologies, Inc. will come from having all of the hard skills that you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices."

"Focus on family-centered care and team-centered care."

What is your greatest weakness?

"I believe I could improve on some technical skills including Excel and Word. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"

Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!

"I know this will come off as cliche, but it's truthful. My weakness is in not delegating. I know what I want to be done and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow. I cannot take on every step of a project; I need to be able to give the task or a portion of it to another team member or direct report, let go of the control and know it will be taken care of. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction."

"Focusing on the details- sometimes can be time-consuming. Take a step back and look at the big picture."

At Cranial Technologies, our mission is to provide the best possible treatment, experience and outcome for every family who seeks our care. How could you help us live this mission?

"In this role as an Imaging Specialist, I would take great pride in being detailed and focused in my work because the images provided by my work would ultimately determine the effectiveness of the DOC band on the children that I work with. My detailed work would help provide great outcomes for the children. On top of that, I think that my excellent listening skills and communication skills would help the clients here have a great experience during a time of need for them."

When thinking about the words best possible treatment, best possible experience and best possible outcome, try to think about how the role you are interviewing can impact these things for the clients that seek treatment at Cranial Technologies. It will be important for you to research the role you are interviewing for an apply it to the organization's mission. Use impact words like positive outcomes, excellent service and kindness in your answer.

"My internal drive to pursue a nursing degree and career was all based on my need as a caregiver and the constant pursuit of helping people achieve great health outcomes. In this role, I would be able to pinpoint this internal drive to the patients that come to Cranial Technologies seeking positive results for their young child. I am a firm believer that a person needs to be thoroughly engaged and a believer in their work and the mission of your organization would keep me motivated and happy in helping the patients here."

In your opinion, what makes you a great problem solver?

"I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. I am a keen observer with a great memory which allows me to recall unique solutions or ideas."

Employers want to know that you have a methodical approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions.

"I believe I am a great problem solver because I am sure to gather as many facts as possible, I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path."

"Being able to see the problem in a whole picture as well as in the details. Considering various options/views/perspectives researching and reading to get multiple perspectives."

What methods or settings do you train and learn the best in? If hired, how could we best help you train to become successful in this role?

"For me, I really do learn best with a hands on approach in the end. While I thrive in classroom type settings, 1:1 training, online training and by reading, knowledge and skills are best put to the test when I can finally try things first hand after learning the concepts behind them by other methods. If I'm hired for this position, can you discuss the training that would be involved?"

Because of their truly niche market in healthcare, Cranial Technologies put s a lot of time, effort and resources into training individuals for long-term, successful careers with the organization. Because of this, your interviewer will be looking for you to provide your honest insight as to how you are best trained as a student. Be honest with your interviewer on your preferred methods of learning while keeping an open mind to trying new things.

"In my current role, I keep educated and further trained in my job in a number of different ways. I love to read and am able to learn new skills and abilities by reading texts, articles and research in my field. As well, I love classroom type settings that are interactive and fun as well. If hired, you'll find that I would come here with an open mind that is ready to learn the Cranial Technologies way of life."

"I learn best with a hands-on approach through experience. Visuals, videos."

With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?

"Every morning I listen to X Podcast because I find the information to be fresh, and valuable. In addition to this podcast, I also subscribe to a couple of industry blogs. One is ABC, and the other is XYZ. I greatly value the information shared between fellow professionals. What resources do you prefer to stay on top of industry trends and changes?"

Employers expect employees to stay up-to-date on their respective field, and today's technology makes this reasonably easy! List several ways that you receive your industry knowledge and stay on top of trends. Tell the interviewer about those daily update emails you receive from professional organizations, conferences you attend, and seminars you have taken.Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. That question can start up a great conversation, and you may learn a thing or two as well.

"I am an avid fan of google alerts! I will receive an email with the related information any time there is a major headline about the healthcare services industry. In addition to this, I also subscribe to a couple of medical-related journals."

"Research: podcasts, blogs, trainingLooking for opportunities to further my practice through workshops outside OT such as functional medicine. Looking at new technology (ie. Bright Fingers)."

Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?

"I once worked at a small medical facility where the primary physician was very demanding. When he would walk into the facility, employees would quietly announce that he was in the building, so that everyone could be prepared for his arrival. This physician had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."

Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please. Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was with you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.

"In my previous position, I did have a coworker who didn't pull their weight. This unmotivated coworker created more work for the rest of the team by being slow and unresponsive. Our team started to complete most of the tasks when it came to group projects. It didn't take much time before our department head noticed this particular individual was slacking. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over."

"Typically have worked with a fantastic team of professionsContract position- OT with fieldwork students"

What experiences do you have providing education or training to others? What do you think makes you an effective educator?

"Having worked as a caregiver in the infant daycare setting for a few years, my educational experiences are limited to helping young, first time parent on things related to their child. In doing this, I take a caring and knowledgeable approach with parents and speak from the heart with them while keeping the child's best interest in mind. Knowing that the families that come to Cranial Technologies for their services need quite a bit of education, I would focus a lot of my initial orientation and training on learning the DOC band and the services the organization provides so I could speak knowledgeably to the people that I would work with."

The families and loved ones of the children being treated at Cranial Technologies often need a great deal of education on the plagiocephaly condition, the DOC band and the process of treatment and employees of the organization are the forefront of providing this education to them. If you have direct experience providing education in the workplace, discuss that in detail and talk about how that would translate well to the position you are interviewing. If you don't have direct training or educational experience in the workplace, don't fret. Just be sure to outline your skills that would help make you a great educator.

"In the field of Physical Therapy, patient education is an every day part of life between me and my patients. To have a truly great outcome, my patients have to understand their condition and why I am establishing a personalized care plan for them. With this understanding, my patients are able to buy into their rehabilitation process and that the first key to their success. I think that this same approach with families in the Clinician Role would be key as well."

"Education/Information to teachers, support staff, and parentsStudentsExperience working with COTA's and Fieldwork students"

If you could expand your knowledge and expertise in any healthcare service area, which would you choose?

"If I could choose any area of healthcare services to be a subject matter expert in, I would choose geriatric care. I do feel that this particular focus is not as popular as some, and become an expert in it would allow me to snowball in my career."

There are many facets of health care. If you could choose any area of healthcare to specialize in, which would you choose? Be sure to tie your answer into some aspects of what Cranial Technologies does.

"I have a variety of interests within healthcare service, so that is a tough question for me! I suppose if I had to narrow it to just one area of expertise, I would say palliative care and the necessary family care that comes with it."

"When I was in the pediatric practicum of my studies, I was very interested in the OT's role in the NICU. I had the opportunity to observe a NICU and was fascinated by the delicate nature of the work."

What part of your healthcare career brings you the most stress?

"The part of my career that brings me the most stress is when the schedule is running behind due to lack of hustle on mine or my teams part. I like to be on time with my schedule to ensure that our patients and clients are assisted properly."

Stress can often be a regular part of the day to day work experience. Talk to the interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (IE: a bus driver should not find driving to be the most stressful part of the job).

"To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I strive for perfection too often, which causes undue stress on myself. I manage this by focusing my energy on productive activities that are good for my career."

"Work-life balance, not taking work home.Understanding that it is natural to think about work and having practices to help mitigate the stress."

Tell me about yourself.

"A bit about me - I love to travel, read, and conduct research. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. I returned to the US just last month and had been actively looking for work the past couple of weeks. I am looking forward to getting into the routine of a career again."

Take a few minutes to tell the interviewer a few things about yourself. You can begin with your recent education, family life, volunteer work, or talk about your travels. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual.

"I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I am a competitive individual and enjoy keeping fit. Being newer to my career in healthcare services, my biggest goal as of late has to take as many related courses and workshops as possible. I am eager to get a great start on my career."

"Affinity towards working with individuals with different abilities with unique/different mediums such as art. In volunteer/travel experience, I was able to learn about OT, which seemed like the perfect blend for my future profession. Personal Interests: staying active with hiking and biking. gardening, discovering new craft ideas."

If you could think of one unique aspect about your personal or work background that would help you be successful in this role, what would that be?

"Upon seeing this job opening and doing some research into the Cranial Technologies business, I became immediately intrigued in the possibility of working with young ones with the plagiocephaly condition because it hits very close to home. When our oldest daughter was 8 months old, her pediatrician diagnosed her with the condition. At the time, the helmets or similar products weren't available so we underwent a rigorous positional therapy regiment with her. While effective, the therapy was time consuming and taxing on my spouse and I as young parents. I would love to be able to tell my story to future clients here and help children that are going through what my daughter once went through."

Cranial Technologies comes from the unique perspective that it hires employees from many backgrounds to fit into their industry specific roles in treating infants with plagiocephaly. For example, the Baby Imaging Specialist role is filled by people with backgrounds in retail sales, teaching, customer service and child care. With this wide range of backgrounds, the organization is looking for unique skills sets and a passion for the industry from potential employees. This question is your chance to point out something unique about yourself or your backgrounds that make you an ideal fit for this role.

"While I am applying and interviewing for an Administrative Assistant position here at Cranial Technologies, the biggest reason I applied was because of my time working as a nanny overseas after graduating high school. Having distant family around London, I wanted to travel abroad for a few years and my cousin helped my find a position being a nanny for a family with three young children, of which two were very high needs medically. This experience really helped instill a caring nature and passion for caring for sick children at a young age. This, combined with my administrative experience, make me a great candidate for this job."

"When talking with a colleague about the prospective of Cranial Technologies, I learned that they were having a conversation about plagiocephaly. Information is powerful."

Do you prefer to work in a team based position or individually?

"Whether I am doing an independent project, or working in a team environment, I always give my best. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well."

In which situation are you the happiest and most productive? Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself). You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team led environment. Either way, be honest with the interviewer about your preferences without leaning negatively, either way.

"I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well."

"I enjoy a blend of working with a team and individually. In my current position, I work independently in my day-to-day tasks but am always in communication with other members of the team. Not only is the team approach one that gives support to one another, it increases my understanding of the children through various lenses."

Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?

"I understand that compassion is one of the top qualities that I need to bring to the workplace, being in the healthcare services profession. I consider myself a very compassionate individual. I am warm hearted, responsive to my patients' needs, and always empathetic."

To succeed in the healthcare services industry, you should have a solid level of compassion for your patients or customers. Talk to the interviewer about the compassionate qualities that you possess. How would you rate your level of compassion for others?

"Some ways to describe yourself could be: - Understanding - Warm Hearted - Empathetic - Responsive - Charitable - Tender Hearted"

"Yes, I do. Compassion for others as well as for myself has been an important foundation during interpersonal interactions. I believe that compassion allows for an increased ability to listen fully and to communicate effectively."

At Cranial Technologies, we work in a very niche market within the healthcare industry. What do you see as pros and cons of this?

"For me, this potential move really will allow me to focus my years of nursing experience to the young patients that are suffering from plagiocephaly. My skills in working with pediatric patients and their families will help me be very effective and successful in this role as a Clinician. Prior to applying for this position, I did think long and hard about the notion that focusing on one patient condition could potentially diminish some other nursing skills. But, I'm confident that the skills and experience that I find in this job will make me a better all around nurse and caregiver for your patients."

The decision to join an organization like Cranial Technologies and the specific market that they cater to has some great advantages career wise and also some potential drawbacks for people. In your answer, while there are no right or wrong answers, it is important for you to speak with passion about serving a specific, high needs population with Cranial Technologies. When you talk about potential cons that you see, spin your answer into something positive while showing your interviewer that you are cerebral enough to realize the drawbacks.

"For me personally, this move would really help me grow as a professional. Having been an educator for almost 20 years, the passion I really had early in my career just ins't there any more and when I was told that my background would make me ideal for this position, I decided to apply. And though stepping out of education into this role may seem like an odd career move to some, my passion for infants and giving them every opportunity to succeed would make this job extremely fulfilling for me."

"Occupational therapy tends to be generalist due to the vast amount of settings and populations that OTs can work in. Can be limiting since seeing a specific age range with the same condition but seeing it as an opportunity to learn all of the details and nuances and truly work towards becoming."

When have you shown a willingness to learn a new method or new approach to solving a problem?

"When our facility came under new management last year many new methods and policies came into place. I was able to learn some exciting new approaches to our challenges in patient care and customer management. I quite enjoyed the process."

Being flexible, and able to handle change is a skill that all employers desire to see. Discuss with the interviewer your ability to approach a problem using new methods. Give a recent example but make sure to spend more time highlighting the resolution rather than the problem.

"It's funny; they say people in medicine are 'lifelong learners'. But on top of that, we're in this digital revolution, and everyone has to learn new software all the time. I'm finally getting old enough to realize that its difficult to be constantly adapting. I think my 75-year-old aunt telling me how to use my iPhone helped me appreciate that it's all about humility. Not WHO is teaching you, but if you are willing to learn. In the medical context, I just took an updated CPR course, and it went from the 2:15 compressions to continuous compressions and I had to adapt to avoid my past way of thinking."

"Since last March, the delivery of service in the public school setting went from an in-person model to a remote model. This was a period of time where adaptability and creativity were required to successfully support the students and their families during an unexpected time. Creating a system, researching relevant training/resources online, and clear communication really helped in being able to transition during distance learning."

Cranial Technologies seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?

"In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."

Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.

"I was working in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I took these methods and incorporated them into our setting. We did that twice a week, and it completely solved our scheduling problem."

"Budget for rocking chairsApplied for grant"

What experience do you have working with imaging equipment or other similar technology? Would you consider yourself to have a high technical aptitude?

"During my college years, I operated AV equipment to help film events around the campus and I was able to get great experience in film editing software on the computer. While not necessarily imaging equipment, my tech skills are pretty savvy and I'm confident that I would be able to learn the technical side of this role as an Imaging Specialist very quickly and proficiently."

While Cranial Technologies is willing to hire passionate people from a wide variety of backgrounds, having some technical background in their field is extremely helpful. Talk about any experience you have working with medical imaging equipment, cameras, computers or any other equipment. Be sure to make it clear that you have a solid technical aptitude and a willingness to learn a new craft to help you be successful in the role that you are interviewing for.

"During my time practicing as a Physical Therapist, I have experience reading diagnostic images as they pertain to the patients I treated. Are you able to speak to what capacity this role will need to be functional in utilizing the imaging equipment? I have great experience being hands on with cameras, PC's and other tech equipment and would love the opportunity to learn a new skill in this role."

"I do not have experience with imaging equipment. UC Berkeley Research- video -remote learning teletherapy technology skills"

Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?

"I have experience in ordering medical supplies and maintaining inventory. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. For medical ordering and inventory, I have used a variety of software and programs such as ABC and XYZ."

The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. Highlight your ability to be responsible when it comes to related administrative tasks.

"Yes. I used to do this in my former position. I was responsible for maintaining supplies on the general surgery ward for five years. It was great at working behind the scenes with the result being efficiency for others."

"I do not have direct experience with these tasks. However, I have experience ordering and maintaining therapy supplies and assessments in the educational setting. I have experience with maintaining a yearly budget as well as seeking additional grants to purchase necessary supplies for my students."

It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?

"I am an easily motivated individual, and it does not take much to keep me engaged. I am fully aware that healthcare-related positions can seem thankless. Honestly, the best thanks that I can get is a pat on the back now and then. The majority of my motivation comes from simply helping people."

The interviewer would like to know how they could continue to motivate you - even on the hardest of days. Do you need to have verbal recognition? Are you motivated solely by the success of your team? Talk to the interviewer about how you have stayed motivated in the past.

"My chosen career was helping people at exactly the point they were least capable of censoring themselves or giving back. So, I stopped needing thanks from my patients. It's not like I don't need positive reinforcement. Everyone does. But I made a point to find it in other places instead of expecting it from my patients. Nowadays I make an effort to expressly thank the people I work with when they do a good job. I focus on being grateful to be allowed to see private, raw, emotional parts of peoples lives. And I make work-related goals I can achieve for satisfaction."

"Growth mindset in viewing all experiences as opportunitiesMotivation comes from within Culture of Cranial Technologies being positive"

To be successful here at Cranial Technologies, employees need to blend excellent care for customers with excellent customer service. What experiences do you have working in customer service and what skills did you gain that would help in this position?

"Having been in practice as a Physical Therapist for four years, customer service has boiled down to listening to my patients needs, implementing those needs into their care plan and delivering great outcomes for my patients. I think these customer service aspects would transition nicely into this Clinician role because the parents of children need to have their voices heard, their concerns addressed and have positive results delivered to their child. My background in therapy has prepared me well for this role in serving your customers."

Customer service is a very broad skill base and when really broken down, just about any job you have worked has involved some level of customer service. The important piece here will be for you to apply your experiences and skills and match them to the job you are interviewing for. With Cranial Technologies, it will be important to emphasize your ability to work with family members of children suffering from plagiocephaly, your communication skills and your ability to deliver results in a timely manner.

"My work life has always involved customer service skills as you can see from my resume. After high school, I received my Associate's Degree in child development and started working as a caregiver in a daycare setting. While in this role, my customers were the kids I cared for and their parents/caretakers. The main skill in customer service I developed in this role was communication. With the parents, communicating how a child's day went and any behavioral concerns I had was always important. I utilized solid listening skills as well to hear thoughts and concerns from parent when they were voiced. In this role with Cranial Technologies, I think these customer service skills would translate well because of the capacity in which I would be working with the parent of the infants."

"Customer service jobs: ceramic studio and photography. Working in the school district, I am providing specialized care that is suited to each individual student. Working with parents.Skills: active listening, identifying needs, creating individual plans/activities."

What experience do you have working with infants?

"As you can see from my resume, my nursing experience has included some time working as a pediatric nurse and in a NICU for a few years. After I transitioned to a role in primary care, I've really missed working with the pediatric population, especially the infant stages of life. Upon seeing this role, I think my unique skill set as a nurse would really help me thrive in the Clinician role here at Cranial Technologies."

For this question, be honest with your interviewer on your direct experience working with infants in the workplace. If you have experience, talk about the capacity that you have worked with children and how you think this experience applies to the job you are interviewing for. If you haven't directly worked with infants in the workplace, talk about any experiences you have raising children, babysitting or even holding your siblings child. If you don't have direct work experience with infants, reiterate your skills set that you bring to the job to your interviewer.

"As you can see from my experience, I don't have any direct experience working in a job with infants. I have been employed many years as a Technical Services Rep in the manufacturing industry and I think that my experience here, coupled with the raising of my twin sons that were born four years ago, makes me a great candidate for the Imaging Specialist job here. I have a high technical aptitude and great service skills in working with the concerned mom's and dad's that seek out your service."

"age 1.5experience helping out in infant room occasionally when working in ECEpersonal in babysitting for friends and family"

In order to work for Cranial Technologies, you must be able to pass a full criminal background check. Do you consent to a full background check?

"I have a clean criminal record and am happy to comply with any background check you require of me."

Working in the healthcare services industry means that you are in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Assure the interviewer that you are able and willing to pass a complete background check. If you have a criminal record, you must disclose this.

"No problem. I understand that it's part of the job. But I want to be up-front, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. But I don't want you to be surprised by the information. I'm happy to answer any questions you have."

"I have a misdemeanor on my record from 15 years ago. I am happy to continue in the interview process and comply with your background checks should you allow for some exceptions."

"Yes, I do. I am familiar with this requirement from previous jobs and am fully comfortable with it."

What is your patient care philosophy?

"Every day at work, I remind myself that everyone I come across has their struggles. Every person we care for has a story. I make sure to get to know my patients whenever possible. Everyone has the right to compassionate care."

It's always a great idea to research the company before your interview. You want to get to know their care philosophy so that your answer can reflect what is important to them. What is the core of your care philosophy? Keep your answer concise yet sincere.

"I have three philosophies when it comes to my work. One for the clinic, one for me, and one for the patient. First, I work in a system, and I respect that. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. Second, I want to be the best at what I do. Every day I learn something, and that's because I choose to get better. Last, I adapt to the individual. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. Some patients need a lot of attention; some want less, and some need boundaries. I have trained myself to adapt my communication style, so a patient gets what they need."

"Whole Child Approach No size fits allMultiple perspectives different lensesadaptiveresearch-based"

What drew you to applying for this particular position with Cranial Technologies?

"Pursuing a career in Occupational Therapy, I really enjoyed working with children during my clinical rotations but my career since schooling ended has been focused with adults in the healthcare setting. For the last couple of years, I have really been looking for the right opportunity to step back into working with pediatric patients and this looks like that perfect opportunity to utilize my unique OT skills to help literally shape the lives of the infants suffering from plagiocephaly."

With Cranial Technologies extremely niche market in healthcare and their openness to training people from many different backgrounds to provide their clinician services and imaging services to young patients, they look for future employees to have a passion or personal interest in their business. This helps caregivers form a bond with patients and their families by providing a caring and personal touch. For your answer, talk about your interests in working for the organization and why you take that to heart.

"I was recommended to apply by one of the Imaging Specialists that works for you around the Chicago area, I think my experience and education in a daycare setting would really help me succeed in this role. I have spent the last six years working with infant aged children and I really do well in working with children under the age of two years old. My experience here and my ability to function highly with technology will make me a great Imaging Specialist at Cranial Technologies."

"Even prior to becoming an occupational therapist, I have always gravitated towards working with the pediatric population. I saw the prospective position at Cranial Technologies as a unique opportunity to expand my skillsets and knowledge within pediatrics. I believe that the service provided at Cranial Technologies has a long-lasting impact on families and infants that they serve."

Tell me about your healthcare related education and training.

"I have a nursing degree as well as additional on the job training within clinical research. I feel that my nursing education opened up many potential industry-related avenues for me. I graduated top of my class and completed a valuable internship with 'XYZ Health Services'. All of these experiences have helped prepare me for success in this role with Cranial Technologies."

Take a few minutes to walk the interviewer through your formal post-secondary education as well as any on the job training. Talk about your most positive take-away's from your post-secondary experience and be sure to tie in how that experience will help you succeed in this position.

"I did my undergraduate in chemistry and medical school at St. George's University. I loved surgery, so my electives were in general surgery, trauma epidemiology, and orthopedics. I'm happy to be moving on to more responsibility as a resident. I have had some amazing mentors, and I found that I could perform with some different teaching styles."

"I received my Master's Degree in Occupational Therapy, which gave me opportunities to learn and experience various practice fields from pediatrics, adult rehab, geriatrics, and mental health. Fieldwork experiences gave me hands-on training to see how occupational therapists work in multiple fields. I have experience in observing and working in various pediatric settings such as clinics, NICU, early education, and schools."

In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?

"Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. A career in healthcare can be emotional at times; however, I choose to focus on the positives. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way. "

The interviewer wants to know if you consider yourself to be an emotionally driven person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. If you are passionate, you could choose to refer to yourself as: - Expressive - Communicative - Open - Unreserved - Warm Hearted

"This is a great question. I think the right answer is, 'of course, but not for long'! We've all had those tough cases. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. Its professional to take a few minutes after an encounter like that and let those emotions come and go. I cope with these emotions by telling myself that it's not my story, its the patient's story. I think it's okay to be moved by someone else's experience, but I don't need to make it mine."

"In my experience working with children and their families, I have found emotions to be very informative when viewed with awareness. When there are moments of difficulty in releasing certain emotions, I use a simple practice that I learned from a training called "gathering." Being able to take a moment to gather the information that is important in the current tasks and to gather myself helps me to be a present and productive practitioner."

What do you know about plagiocephaly and the types of patients that it effects?

"When I saw this job opening, I can honestly say that I didn't really know what plagiocephaly was. But after researching the condition and the treatment that Cranial Technologies provides, I couldn't be more excited to be a part of a team that impacts the lives of young infants suffering from the condition. In researching, the condition sounds fairly common in affecting nearly one in every two babies with one in ten recommended for treatment. And with you being the sole provider of the DOC band, the lives that you impact on a daily basis is something that I would love to be a part of. If I can ask, what are some things that you treasure in working with these patients?"

For this question, it is important for you to do your homework and be aware that Cranial Technologies sole customers are infants suffering from the condition. Being that every family member that walks through the clinic doors are with a baby experiencing the condition, talk about what you know about flat head syndrome, what typically causes it, what problems can come later in life if not treated and the treatment that the organization provides. As well, make sure that you pronounce the condition correctly: play-jee-o-SEPH-a-lee.

"Plagiocephaly is characterized in infants by the flattening of the head on one side or both sides due to pressure when they are in a position for a prolonged time such as when sleeping or sitting on a seat. This can also occur when infants have a preference to turn their heads to one side. Premature babies, multi-birth babies, and babies with torticollis can be at a higher risk for developing plagiocephaly. Some areas of development that plagiocephaly can impact are facial asymmetry, fit of glasses and helmets, and jaw alignment."

Cranial Technologies Interview Questions

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1. Talk about a time you had to work with patients, clients, customers or students that were under stress. What did you do to make their situation less stressful to help foster a great outcome in the situation?
2. Talk about a time that you had to make a split second decision on the job using your best judgement. What skills did you use in this decision making process?
3. Do you think it is possible to be a good team member, yet disagree with the leader?
4. Why do you think you will be successful in this role with Cranial Technologies?
5. What is your greatest weakness?
6. At Cranial Technologies, our mission is to provide the best possible treatment, experience and outcome for every family who seeks our care. How could you help us live this mission?
7. In your opinion, what makes you a great problem solver?
8. What methods or settings do you train and learn the best in? If hired, how could we best help you train to become successful in this role?
9. With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
10. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
11. What experiences do you have providing education or training to others? What do you think makes you an effective educator?
12. If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
13. What part of your healthcare career brings you the most stress?
14. Tell me about yourself.
15. If you could think of one unique aspect about your personal or work background that would help you be successful in this role, what would that be?
16. Do you prefer to work in a team based position or individually?
17. Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?
18. At Cranial Technologies, we work in a very niche market within the healthcare industry. What do you see as pros and cons of this?
19. When have you shown a willingness to learn a new method or new approach to solving a problem?
20. Cranial Technologies seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
21. What experience do you have working with imaging equipment or other similar technology? Would you consider yourself to have a high technical aptitude?
22. Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?
23. It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?
24. To be successful here at Cranial Technologies, employees need to blend excellent care for customers with excellent customer service. What experiences do you have working in customer service and what skills did you gain that would help in this position?
25. What experience do you have working with infants?
26. In order to work for Cranial Technologies, you must be able to pass a full criminal background check. Do you consent to a full background check?
27. What is your patient care philosophy?
28. What drew you to applying for this particular position with Cranial Technologies?
29. Tell me about your healthcare related education and training.
30. In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?
31. What do you know about plagiocephaly and the types of patients that it effects?

Cranial Technologies Interview Questions

1. Talk about a time you had to work with patients, clients, customers or students that were under stress. What did you do to make their situation less stressful to help foster a great outcome in the situation?

2. Talk about a time that you had to make a split second decision on the job using your best judgement. What skills did you use in this decision making process?

3. Do you think it is possible to be a good team member, yet disagree with the leader?

4. Why do you think you will be successful in this role with Cranial Technologies?

5. What is your greatest weakness?

6. At Cranial Technologies, our mission is to provide the best possible treatment, experience and outcome for every family who seeks our care. How could you help us live this mission?

7. In your opinion, what makes you a great problem solver?

8. What methods or settings do you train and learn the best in? If hired, how could we best help you train to become successful in this role?

9. With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?

10. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?

11. What experiences do you have providing education or training to others? What do you think makes you an effective educator?

12. If you could expand your knowledge and expertise in any healthcare service area, which would you choose?

13. What part of your healthcare career brings you the most stress?

14. Tell me about yourself.

15. If you could think of one unique aspect about your personal or work background that would help you be successful in this role, what would that be?

16. Do you prefer to work in a team based position or individually?

17. Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?

18. At Cranial Technologies, we work in a very niche market within the healthcare industry. What do you see as pros and cons of this?

19. When have you shown a willingness to learn a new method or new approach to solving a problem?

20. Cranial Technologies seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?

21. What experience do you have working with imaging equipment or other similar technology? Would you consider yourself to have a high technical aptitude?

22. Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?

23. It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?

24. To be successful here at Cranial Technologies, employees need to blend excellent care for customers with excellent customer service. What experiences do you have working in customer service and what skills did you gain that would help in this position?

25. What experience do you have working with infants?

26. In order to work for Cranial Technologies, you must be able to pass a full criminal background check. Do you consent to a full background check?

27. What is your patient care philosophy?

28. What drew you to applying for this particular position with Cranial Technologies?

29. Tell me about your healthcare related education and training.

30. In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?

31. What do you know about plagiocephaly and the types of patients that it effects?