What do you think might be the greatest challenges faced in this job with Bright Horizons Family Solutions? How will you overcome these challenges?

"I think the greatest challenges in this role will be to learn the proper operation of the software systems. Another challenge will be the physical aspect of the position, as I will be required to stand and walk around most of the day. I will be sure to pay keen attention during training and ask questions along the way. In regards to the physical component - I will get used to the additional activity after just a couple of days, I'm sure."

Even though it may seem like a dream job, the interviewer wants to know that you have realistic expectations of the role and will not be blindsided if problems or challenges present themselves. Keep your answer simple. It is okay to ask for clarification on the role if you do not fully understand what challenges are in store for you.

"I would say the greatest challenges I'll face in this role is learning the industry ins and outs to be perceived as an expert when making the pitch to new clients. I'm not worried in the least about learning the material or the pitch. Still, there's more to being credible and approachable about a topic than the company's pitch, so I want to be sure to immerse myself in the industry lingo, attend as many seminars and conventions as possible. I've already begun subscribing and reading the leading industry publications so that I can get into the nitty-gritty of how it all works. Of course, I will also seek out mentorship opportunities to learn from folks who have been in the industry for years. I find they love to share their knowledge, and it gives me a leg up."

Tell me about a time when you were unable to meet a project deadline. How did you react?

"Last month, I missed a project deadline primarily because I underestimated the need for support staff on the project. Despite working overtime, I missed the deadline by three days. When I realized that the deadline would not be met, I called the client and apologized. I did take full accountability for the inconvenience and met the second deadline that I promised the client."

Nobody is perfect! The interviewer knows that there will be times when deadlines are not met and projects go sideways. What they want to know is how you are going to react. Explain how you can humbly accept responsibility and keep plugging away, despite the perceived failure. Perhaps you underestimated the depth of the project, or maybe you faced a distraction at work. Whatever the situation was, discuss what you learned from the outcome. Show the interviewer that you do not have a defeatist mentality.

"We once fell behind in a project due to testing on a new service. I reacted by quickly rearranging schedules and identifying our earliest possible completion to inform our supervisors and customers."

Where do you see yourself in five years?

"I hope to be at Bright Horizons for at least the near future. I'd love to learn and grow with the organization and gain new roles within Bright Horizon as I learn more about the business landscape. I hope to work towards a Master's degree in the coming years, and I hope to put my learning to use here. I am very excited about this new opportunity."

The interviewer is asking this question to determine where you envision yourself professionally in the next five years. They most likely want to hear that you will be willing to stick around for the near future. The hiring and onboarding of new staff are expensive for companies, so most will want to hear that you have plans to learn and grow with them. Even if you are unsure of where you will be in the next five years, provide some general information about wanting to learn and grow with Bright Horizons, maybe while you attend courses or earn an advanced degree. Be honest with your answer, but you do not need to divulge everything about your future hopes and dreams to the interviewer.

What is one short term and one long term goal of yours?

"My short-term goal is training for a 10K run in the spring with my daughter. Since the beginning of the year, we have been training together, and it has been fun to spend time together and work towards a common goal. My long-term goal is to save money for and plan a trip to Europe next summer. My husband and I have been dreaming about and saving for this trip for years now, and we are finally doing it! I am most productive when I set goals for myself and take actionable steps towards my goals."

If the interviewer doesn't specify whether they want to hear about personal or professional goals, either one is welcome! Most likely, they want to determine if you are a person who is disciplined enough to set and work towards goals that are important to you. Maybe you are training for an athletic event, saving money for a certain something, in school for a new certification or degree, or have your mindset on something grand. Whatever the case is, be sure to share something specific that you are working towards in the near future and down the road.

What career path interests you the most in this company?

"What interests me most about your company is that there are so many options when it comes to career growth. Ideally, I would like to earn my way into a Territory Sales role, then a Regional Manager position. Eventually, a Director of Sales or Marketing position would be ideal. Of course, I understand that this will take many years of dedication and hard work."

This is where it is crucial to have completed some research on the interviewing company. Be sure to envision where you can see yourself fitting and growing with the organization before your interview. Do some research on what a career path could look like with this particular company.

"I am interested in a variety of paths with your company. I could see myself working in your Sales department as I further my knowledge on your product."

Rate your communication skills from 1-10 with proper examples backing your given rating.

"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."

Consider your communication skills both verbally and in writing. Describe your effectiveness in communicating with those around you to ensure clear and concise communication amongst all parties. If you've received positive feedback regarding your communication skills, be sure to share that with the interviewer. Whatever rating you give yourself, be ready to back it up with an example or two that shows your commitment to open communication.

"I will rate myself an eight because I value communication. I utilize multiple methods of delivering messages, and I give ample time for questions before implementation."

Would you be willing to work over 40 hours a week?

"I am available for full-time work, preferably 8-5 Monday to Friday. I am happy to be a team player and work some overtime, as required. Will these hours be enough to meet your expectations?"

Before answering scheduling questions, it's important to be clear on expectations. If you haven't had a chance to clarify their scheduling needs, now would be the perfect time to ask! It is a good idea to ask about the schedule expectations for this role. If they expect you to work 12 hour days, it would be important to know that before you immediately agree to anything. You want to be sure that you can meet their expectations. If it turns out their schedule expectations won't work for you, think about what you can offer and see if you can meet in the middle. It's much better to discuss these things in an interview than to commit to a schedule that won't work for you. Keep in mind that, in most states, an employer cannot demand that an employee work more than 44 hours per week.

"I am willing to work overtime, but how much and how often are the first questions that come to mind. I firmly believe that downtime, or personal time, is essential to recharging your batteries and staying focused."

At Bright Horizons Family Solutions we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?

"Last year, I made a recommendation for our office to incorporate a recycling program. We were going through a lot of single-use coffee pods. It bothered me how wasteful it all seemed. I presented a spreadsheet to my supervisor comparing the single-use pods vs. investing in a built-in coffee machine. The savings over two years were significant, and my boss has now presented my idea to our head office. It feels nice to be heard in the workplace, so I continue to keep my eyes out for opportunities for process improvements."

The interviewer would like to know if you are an engaged employee who is comfortable offering suggestions and providing deeper thought to process improvement in the workplace. Give an example of a time when you suggested improvement in the workplace. It can be big or small! Describe what came of your suggestion.

"The last time I suggested workplace improvement would have been during our last staff meeting. We have a very dated CRM system, so I went ahead and researched a few newer and less costly options. I presented my findings in the meeting, and the leaders are currently reviewing some options."

At Bright Horizons Family Solutions we have many local and online competitors. In your opinion, what makes us stand out from the crowd?

"After researching Bright Horizons Family Solutions online, I found that you stand out through the many ways that you give back to your community. On the Bright Horizons Family Solutions website and third-party review sites, people are talking about the charitable contributions and generosity coming from Bright Horizons Family Solutions. This makes your company a big stand-out to me because I am serious about working for an organization that is aware of their social impact."

You must research Bright Horizons Family Solutions before your interview and be sure to learn about their business landscape. Be sure to research who their competitors are and what their reputation is. Check out some popular review sites to get an idea of what the public is saying about Bright Horizons Family Solutions vs. their local and online competitors. Keep your answer positive and complimentary.

"Your branding, and standing in your industry, are what makes you stand out from the crowd, in my opinion. Your message is clear, clean, and your social media accounts are active, which is great to see. I think these things give Bright Horizons Family Solutions a major leg up on the competition."

What do you foresee as the biggest challenge working for Bright Horizons Family Solutions?

"This position sounds very exciting, and I understand that all roles come with their challenges. If I had to comment on potential challenges, I think the biggest would be learning this new industry and the language that comes with communicating with your customers. I am confident; however, I will meet your expectations as I am a quick and diligent learner."

Working in the consumer services industry can be challenging for a few reasons. You are working with various customers with different needs, a fast-changing business landscape, and a lot of competition. Briefly talk to the interviewer about the challenges you foresee in this role with Bright Horizons Family Solutions. Remain positive and complete your answer by commenting on your abilities to meet these challenges.

"The biggest challenge in any new undertaking is to get my footing and start in a new routine. I believe that once my training is complete, that will be the hurdle. I am certainly up for it, though!"

Do you fully understand what we do at Bright Horizons Family Solutions?

"From my understanding, the primary service offered by Bright Horizons Family Solutions is XYZ. Your primary customer base is A, B, C. Without your services. Most consumers would suffer because of 1, 2, 3. Would you like to provide me with more details on the core of your business?"

Questions such as these are why it is vital that you research Bright Horizons Family Solutions before your interview. Dive deep into what they do, who their competitors are, who their clients are, and the positive impact their services and products have on their customers. Keep your answer as brief as possible and ask for clarification if you need it.

"I have conducted a great deal of research before coming here today. I understand quite a lot about Bright Horizons Family Solutions but would love to learn more from you today."

When have you shown a willingness to learn a new method or new approach to solving a problem?

"When our company came under new management last year, many new methods and policies came into place. I was able to learn many new approaches to our challenges in sales and customer management. I quite enjoyed the process."

Companies want to hire people who are teachable, coachable, accept feedback well, and hungry to learn and grow. They also want people who persevere through challenges and try multiple approaches until a solution is found. Discuss with the interviewer your ability to accept constructive criticism and put it to use in solving challenges on the job.

"I am always willing to learn new techniques and problem-solving methods! In my most recent position, I requested to attend a workshop at our local college that included dispute resolution and other customer service techniques. I learned a lot there and was able to implement my new approach almost immediately."

Tell me about a time when you had to troubleshoot to solve a problem.

"Last week, while operating the till I was receiving a repeated error. I entered in a few different codes, but that didn't solve the issue. I then did a hard reset, removing all power sources. Then, I referred to the online manual for additional suggestions. It took a little time and patience, but I was able to resolve the issue without calling a technician."

Troubleshooting is like reverse engineering - it takes skill, effort, and patience. You have to understand the problem to know how to work backward from it to find a solution. Knowing how to solve problems with technical equipment is always a solid skill and a great way to demonstrate your example. Show that you are insightful in your approach.

"We do not have an IT department in my current office, so whenever an issue arises, I am the person that my team calls. Troubleshooting is fun for me - it's like a new challenge every time. Google and IT-related forums are often my best friend!"

At Bright Horizons Family Solutions we provide products and services to a wide range of customers. Are you prepared to deal with a variety of personalities?

"The majority of my work experience is with a wide range of clients and personalities. Happy customers are always the easiest to deal with; however, I have some conflict management training. I am confident in my ability to successfully and professionally handle the range of customers that shop at Bright Horizons Family Solutions."

In the consumer services industry, your experience with clients may be widespread. Talk to the interviewer about the range of personalities you have been exposed to. You should portray that you can get along with and relate to anyone you interact with. Be sure to appear confident in your ability to handle a wide variety of personalities.

"In my current position, I work with a large variety of personalities in the form of clients and co-workers. I believe that this diversity is what makes life interesting! Despite our personality differences, we all want the same things. These include being respected and feeling heard. I look forward to meeting your range of customers and your team at Bright Horizons Family Solutions."

We value accountability at Bright Horizons Family Solutions. If a customer sent a formal complaint about an interaction with you, how would you respond?

"I understand that Bright Horizons Family Solutions has put a lot of work into building these long-term client relationships. If one of your clients complained about my communication with them, I would take full responsibility for my actions and issue an apology. I would also be open to feedback to avoid future incidences. Rest assured, in my 15 years of employment, I have not had any clients complain to my employer about my work ethic or delivery of service."

Assure the interviewer that you are a person of integrity who will take responsibility for any shortcomings in the workplace. Briefly explain to the interviewer that you will handle Bright Horizons Family Solutions customers with great care.

"Some customers cannot be pleased, but I do try my best to make every interaction a positive one. If a customer was unhappy with an interaction with me, I would take full accountability and ask them, or my manager, how I could improve. Implementing that change would be the next step."

Customer service is our priority at Bright Horizons Family Solutions. What is your customer service philosophy?

"I noticed on your website that you put a lot of value into your customers by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately as their business landscape changes."

Because Bright Horizons Family Solutions puts so much effort into its customer service reputation, the interviewer needs to be confident that your customer service values align with theirs. Be sure to research the Bright Horizons Family Solutions website and note any keywords they use for their customers. Match your language with theirs.

"My customer service philosophy is to listen to the customer. I believe it was the Dalai Lama who said, 'When you talk, you are only repeating what you already know. But if you listen, you may learn something new.' I take this philosophy with me to work every day. The more the customer can tell me, the easier it will be for me to understand their needs, thus fulfilling their service expectations."

How would you rate your performance in this interview so far?

"I believe that this interview has been quite informative and I am happy with my performance. Is there anything that I can clarify for you from this conversation?"

If this question is asked, be honest and straightforward with your answer. If you feel like you did a poor job explaining any of your answers, be sure to clarify what you meant. Share whether or not you think your interview accurately portrays who you are and what matters most to you. It is also not a bad idea to ask the interviewer if you can clarify anything for them.

"For example: "I am not sure if I have been able to portray myself 100% accurately in this interview; although, I am trying my best. If there is anything more that I can clarify for you, I would be happy to do so."

Describe a time that you did not fit in. How did you ensure that you found a way to fit in and make yourself comfortable?

"Being the new employee, you rarely 'fit in' and have to figure out where you do fit. I always try to make sure, if it's not part of the onboarding process itself, to ask my supervisor and or coworkers out to lunch within those first days. That way, I make a personal connection with someone there and learn who I mesh with the best. This way, I find my way into the 'group,' so to speak, with more ease."

Each of us has a time in our life where we felt as though we did not fit in. Explain that you have an outgoing personality and can get along with different personalities. This will allow the interviewer to picture you in their company culture.

"I've always been the youngest in a leadership position within my department as a whole. Being the youngest and being in a position of leadership is alienating on two accounts. I'm excluded because I'm 'oh so young,' and I'm excluded because I'm also their boss. It's certainly alienating and can be discouraging. That said, I have made every effort to make myself a part of the team. I find ways to relate to what they're talking about and go along with the joke or poking fun at my age. Sometimes I give it back to them and jest about their eras, walking the fine line of being appropriate, fun, but also requiring some degree of respect. I want to be comfortable and accepted, but not at the cost of compromising myself or my leadership abilities."

If you had a co-worker call in sick and you were asked to take over their project requiring overtime from you, how would you react? Where do you draw the line when it comes to being a team player?

"I will always choose to be a team player. If I had a co-worker call in sick, I would take over what I was capable of doing. The only time I would draw the line would be if I felt taken advantage of. For example, if they were purposefully being inefficient and expecting me to pick up the slack. For the sake of the company, I am always willing to go above and beyond what is expected of me."

Show your confidence to your interviewer by explaining your willingness to be part of the team and not being afraid to pick up the slack when needed, but make sure you don't allow someone to take advantage of you.

"I am always willing to do what it takes for my team to be successful. I have not yet needed to draw boundaries pertaining to this; however, I would likely draw the boundary if I felt that my willingness to help was being taken for granted."

How do you feel about performance incentives?

"I feel that performance incentives are a great idea. They keep an employee motivated to do a great job and ensure that they are on top of their KPIs. The majority of people are very enthused about being rewarded for their successes."

Performance incentives can be very motivating. Talk to the interviewer about your feelings regarding performance incentives.

"I think performance incentives are important for driving people to get results. For me, they give me some skin in the game and get my team engaged in making an impact towards the results."

We have a huge range of products at Bright Horizons Family Solutions. Have you ever used our products our services?

"I have not personally used your products and services; however, I have friends who have shopped at Bright Horizons Family Solutions, and their reviews were always positive!"

The interviewer wants to know that you are well aware of the products and services offered at Bright Horizons Family Solutions. Maybe you even have experience working with them for your own family's needs. Discuss with the interviewer any exposure you have had to the company. Keep your response positive and lighthearted.

"Yes, I certainly have! Of your services, I have used A, B, and C. I have enjoyed all of these so far and look forward to experiencing more of what Bright Horizons Family Solutions has to offer."

If you had $50,000 to build your own business, what would you do?

"If I had $50,000 to build my own business, I would open up a community center in my neighborhood that offered inexpensive childcare, cooking classes, and other life skills programs. I am passionate about volunteering and see a strong need in those particular areas."

If money was no object, consider what kind of business you would start. The interviewer will be able to learn something new and unique about you through this question. This is your chance to share your passions, interests, and what matters most to you. Avoid answers that would include building a business that competes with the hiring company.

"I would choose to invest the $50,000 into an existing business in an industry that my spouse has an interest in. I love what I do for a career but she has always wanted to be an entrepreneur."

Who is the smartest person you know? Explain your answer.

"To me, the smartest person I know is author Brene Brown. She has unique concepts, and I have never seen anyone dissect and analyze statistics quite like her. She's brilliant. This is a great question! Who do you feel is the smartest person you know?"

You can have fun with this question and choose a family member, friend, mentor, author, or celebrity. Just be sure that you can back your answer! A great way to keep this conversation going would be to ask the interviewer the same question in the end.

"The smartest person I know is my grandmother! She served in the armed forces and made a name for herself when it wasn't popular for women to serve in the military. I admire her smarts and her courage."

How can we motivate you on the job?

"I am best motivated through words of praise and recognition for a job well done. I do like to know that the company notices my efforts. In my current position, we have a leader board, and I do like that concept because it creates a healthy bit of personal competition in me as well."

Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you are best motivated on the job. Maybe you respond to gifts, financial perks, public recognition, words of affirmation, or title promotions.

"I am motivated by knowing something about the end consumer and being able to relate to them as a person. I like to know that my work is making a difference."

Tell me about yourself.

"I graduated from the University of X three years ago with a degree in human resources. In college, I worked at our campus daycare, where students and professors could leave their children while at work and school. Since graduation, I've worked in customer service for a small business. My main responsibilities have included customer communication and employee and customer experience. I enjoy hiking, trying new restaurants, and spending lots of time with my family outside of work. I'm excited for this next step in my career!"

Open-ended questions are some of the hardest to answer in an interview. It's important to train yourself how to talk about yourself. It may sound a little silly because you've been talking about yourself for years! In an interview, you should leave out the highly personal stuff. There is no need to talk about your new puppy or your favorite foods. Keep it professional and concise. Interviews typically last for about thirty minutes to an hour, so keep that in mind as you prepare. Sometimes practicing with a friend or timing your response can help. Focus on your interest or passion for the field, your education, and your accomplishments. Keep it relevant to the job at hand! Also, consider that there is plenty of time for you to talk about your skills and strengths during the interview, so you don't have to say it all in one gulp.

"I graduated with a Bachelor of Arts degree with a major in Communications and Marketing from UBC in 2009. Since then, I have been actively making my way to a leadership role in social media marketing. I am an energetic and positive person, ready to make a difference in a growing organization."

How many days were you absent from work last year?

"I had zero unexcused absences last year. In total, I took 12 vacation days out of my 15 allotted days. I was sick for just two days, and a note from my Doctor accompanied those. Once I was late due to a terrible snowstorm, and I always try to be 10 minutes early for my shift."

A part of being a diligent employee is to ensure that you are always on time and present when expected. It's great to even be ten minutes early rather than just showing up right on the dot. Talk to the interviewer about your attendance.

"I cannot recall the exact number, but I think it was around three days total. All absences were excused and with notice."

How do you like to be recognized for your accomplishments?

"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is to be given words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is being noticed."

We all like to be recognized in some way for our accomplishments in the workplace. Share with the interviewer how you would like to be recognized for your hard work. Maybe you respond to gifts, financial perks, public recognition, words of affirmation, or title promotions. Explain what motivates you and how you appreciate being recognized.

"I am well motivated by opportunities for promotion and new responsibilities. If you see me excelling in a particular area, it is likely because I have a strong interest in it. So, providing me with more responsibilities related to that particular area is great for me."

Bright Horizons Family Solutions values philanthropy and community giving. How do you choose to give back to others?

"I work a lot but, when I do have free time, I spend that with my grandkids. It helps to give my son a bit of a break as he is a full-time single dad. In addition to this, I volunteer at the local drop-in center every Christmas to help feed the homeless. Giving back is very important to me."

The interviewer would like to know that you are socially responsible and a team player - even outside of the workplace. Your answer can be as simple as babysitting your grandkids every Sunday, to a standing-volunteer gig, to charitable contributions.

"I agree that community giving is important. I have a regular commitment with our local animal shelter, and I also act as a foster home for displaced animals when the shelter is experiencing overflow. It's easy for me because I am an animal lover, but it's also really rewarding to do something kind. Can you tell me more about the philanthropic efforts of Bright Horizons Family Solutions?"

What was your biggest take-away from your post-secondary education?

"My biggest takeaway from post-secondary education was the level of discipline that I mastered while there. I could multi-task, focus, and think in a completely different way once I had graduated. I'm grateful for that time that helped me develop into a more well-rounded individual while I pursued my passions."

If it isn't already top of mind, take some time to think about the most significant thing that you learned from attending your post-secondary institution. Maybe it was academic growth or something specific you learned, or perhaps it was personal growth and how you developed as a young professional. Tell the interviewer what you value most from this experience and how it has shaped who you are today.

Have you ever had to fire an employee? What were the reasons for their termination?

"I have had to terminate employees in the past, yes. These terminations generally stemmed from missed targets or insubordination. I find it challenging to terminate employees because I do care about them and their well-being. I have to remind myself that I did absolutely everything I could to ensure their success, but I cannot carry the full weight."

Terminating an employee is never a task that people like to do. Talk to the interviewer about how you go about employee terminations. Describe your process for determining whether or not firing is necessary and how you frame the conversation.

"Unfortunately, this is a part of wearing your management hat. I recently had to separate employment with someone who was underperforming. We coached them, offered additional learning experiences, and worked with them on a performance improvement plan. It was the right person in the wrong role, and we had to decide to move forward."

Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?

"Although my background is not in your precise industry, I have worked with many clients who have been in your industry. I bring excellent transferable skills that qualify me for this position. These skills include my advanced abilities in Excel, my outstanding cold-calling abilities as well as my proven background in team leadership."

There are many ways to be a fit for a position, even though you do not come with direct industry experience. Despite the industry, think about the variety of skills you have and how those can benefit another employer. These are your transferable skills, and they can include sales abilities, customer service experience, and software skills.

"Here is a list of other transferable skills: - Ability to delegate - Multiple languages - Software experience - Leadership - Research"

What leadership qualities do you possess?

"I excel in initiating tough conversations and building relationships. I am a strong communicator, and I love learning about people and learning about their experiences. I have always been intrigued by other people and their stories, so I openly approach relationships and communication. I am a team player and contribute to strong workplace culture."

Companies want to hire people with leadership potential. They want to depend on their people in times of need and know that someone will step up to the plate. Whether or not you have held leadership positions is not relevant here. Everyone has skills and abilities that can be developed to become a strong, effective leader. Some great qualities of a leader are:- Being someone who people naturally want to follow - Exceptional interpersonal skills - Strong relationship building skills - Taking ownership for the team's errors and mistakes - Excelling at motivating others - Providing kudos to your team - Knowing how to select and hire the right people to join the team - Having a vision for the future

"I feel that I am good at motivating a team. Last year, I motivated my sales team every day, and we ended up being the top sales team in the company for the year!"

How often do you discuss work with your colleagues in order to think up new systems and styles of working?

"I have a policy with my team that if they have an innovative and helpful idea, they can bring it to me at any time. If their idea or system is something that I think could work, we then create a plan together to present it to our head office. This policy has generated some solid ideas in our office over the past three years, including a work-share program and some health and safety initiatives."

Maybe you use your creative mind with your colleagues to discuss ideas and systems in the workplace. Demonstrate to the interviewer that you value outside perspectives and utilize your colleagues to develop quality solutions. Talk to the interviewer about how you have used creative thinking in the workplace. Feel free to share a brief example here.

"I think it is important to discuss work with colleagues in a collaborative nature to encourage all types of ideas to come forth. Often, when people put their heads together, they will create something better than something one individual could have done alone."

How do you contribute to positive workplace culture?

"At work, I do my best to get to know everyone. I enjoy learning about other peoples' families and experiences. This also humanizes coworkers and reminds me that we're all more alike than we are different. I also try to be inclusive of others so that no cliques or groups form. There is no place for that at work when the goal is positive office culture. I am also a very positive person and do my best to remain friendly and optimistic at work."

Companies want to hire people who bring positivity, joy, and connection to the workplace. They want people who are invested, who want to get to know others, and who will bring energy. Share how you contribute to the team and how the workplace will improve because of your presence.

Do you think honesty is always the best policy?

"Sometimes full disclosure can damage someone's self-esteem, and reality isn't always best expressed in full and can be self-indulgent based on the person's intention. In those instances, honesty isn't always the best policy. When it comes to my integrity and ethics, I always strive to make good decisions and remain honest."

Talk to the interviewer about your thoughts on honesty in the workplace. While honesty is necessary for offering feedback, being straightforward, and remaining ethical, not all honesty is necessary. It may be best to withhold thoughts and opinions in some circumstances to remain professional and maintain positive workplace culture. In your answer, show that you can consider both perspectives here.

"Honesty is always the best policy. Oftentimes, it is just a matter of how you communicate and deliver your message so managing this with each situation is critical to building honest and trustworthy relationships."

Bright Horizons Family Solutions Interview Questions

Go Back

1. What do you think might be the greatest challenges faced in this job with Bright Horizons Family Solutions? How will you overcome these challenges?
2. Tell me about a time when you were unable to meet a project deadline. How did you react?
3. Where do you see yourself in five years?
4. What is one short term and one long term goal of yours?
5. What career path interests you the most in this company?
6. Rate your communication skills from 1-10 with proper examples backing your given rating.
7. Would you be willing to work over 40 hours a week?
8. At Bright Horizons Family Solutions we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?
9. At Bright Horizons Family Solutions we have many local and online competitors. In your opinion, what makes us stand out from the crowd?
10. What do you foresee as the biggest challenge working for Bright Horizons Family Solutions?
11. Do you fully understand what we do at Bright Horizons Family Solutions?
12. When have you shown a willingness to learn a new method or new approach to solving a problem?
13. Tell me about a time when you had to troubleshoot to solve a problem.
14. At Bright Horizons Family Solutions we provide products and services to a wide range of customers. Are you prepared to deal with a variety of personalities?
15. We value accountability at Bright Horizons Family Solutions. If a customer sent a formal complaint about an interaction with you, how would you respond?
16. Customer service is our priority at Bright Horizons Family Solutions. What is your customer service philosophy?
17. How would you rate your performance in this interview so far?
18. Describe a time that you did not fit in. How did you ensure that you found a way to fit in and make yourself comfortable?
19. If you had a co-worker call in sick and you were asked to take over their project requiring overtime from you, how would you react? Where do you draw the line when it comes to being a team player?
20. How do you feel about performance incentives?
21. We have a huge range of products at Bright Horizons Family Solutions. Have you ever used our products our services?
22. If you had $50,000 to build your own business, what would you do?
23. Who is the smartest person you know? Explain your answer.
24. How can we motivate you on the job?
25. Tell me about yourself.
26. How many days were you absent from work last year?
27. How do you like to be recognized for your accomplishments?
28. Bright Horizons Family Solutions values philanthropy and community giving. How do you choose to give back to others?
29. What was your biggest take-away from your post-secondary education?
30. Have you ever had to fire an employee? What were the reasons for their termination?
31. Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?
32. What leadership qualities do you possess?
33. How often do you discuss work with your colleagues in order to think up new systems and styles of working?
34. How do you contribute to positive workplace culture?
35. Do you think honesty is always the best policy?

Bright Horizons Family Solutions Interview Questions

1. What do you think might be the greatest challenges faced in this job with Bright Horizons Family Solutions? How will you overcome these challenges?

2. Tell me about a time when you were unable to meet a project deadline. How did you react?

3. Where do you see yourself in five years?

4. What is one short term and one long term goal of yours?

5. What career path interests you the most in this company?

6. Rate your communication skills from 1-10 with proper examples backing your given rating.

7. Would you be willing to work over 40 hours a week?

8. At Bright Horizons Family Solutions we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?

9. At Bright Horizons Family Solutions we have many local and online competitors. In your opinion, what makes us stand out from the crowd?

10. What do you foresee as the biggest challenge working for Bright Horizons Family Solutions?

11. Do you fully understand what we do at Bright Horizons Family Solutions?

12. When have you shown a willingness to learn a new method or new approach to solving a problem?

13. Tell me about a time when you had to troubleshoot to solve a problem.

14. At Bright Horizons Family Solutions we provide products and services to a wide range of customers. Are you prepared to deal with a variety of personalities?

15. We value accountability at Bright Horizons Family Solutions. If a customer sent a formal complaint about an interaction with you, how would you respond?

16. Customer service is our priority at Bright Horizons Family Solutions. What is your customer service philosophy?

17. How would you rate your performance in this interview so far?

18. Describe a time that you did not fit in. How did you ensure that you found a way to fit in and make yourself comfortable?

19. If you had a co-worker call in sick and you were asked to take over their project requiring overtime from you, how would you react? Where do you draw the line when it comes to being a team player?

20. How do you feel about performance incentives?

21. We have a huge range of products at Bright Horizons Family Solutions. Have you ever used our products our services?

22. If you had $50,000 to build your own business, what would you do?

23. Who is the smartest person you know? Explain your answer.

24. How can we motivate you on the job?

25. Tell me about yourself.

26. How many days were you absent from work last year?

27. How do you like to be recognized for your accomplishments?

28. Bright Horizons Family Solutions values philanthropy and community giving. How do you choose to give back to others?

29. What was your biggest take-away from your post-secondary education?

30. Have you ever had to fire an employee? What were the reasons for their termination?

31. Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?

32. What leadership qualities do you possess?

33. How often do you discuss work with your colleagues in order to think up new systems and styles of working?

34. How do you contribute to positive workplace culture?

35. Do you think honesty is always the best policy?