Top 25
Warehouse Supervisor Interview Questions
1. How would your former employer describe you?
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Warehouse Supervisor
February 12th, 2017

A Warehouse Supervisor is responsible for the operations inside of a warehouse. This includes the movement of product as well as people management. Warehouses are used by a very large variety of businesses spanning multiple industries. These businesses can include retail goods, grocers, manufacturers, transportation companies and more.

Warehouse Supervisors should have strong organizational skills so they can be continually on top of the needs of the warehouse. A close eye must always be kept on the merchandise inside of the warehouse which takes keen attention to detail. A Warehouse Supervisor is responsible for many levels of staff including permanent, temporary and sometimes unionized employees. The ability to be a diplomatic, yet firm, leader is a must.

Technical skills of a Warehouse Supervisor should include strong knowledge of spreadsheet and tracking programs such as Excel. Warehouse information systems (WMS) are almost always used in warehouses. This type of software is used to track the day to day operations of a warehouse, calculating KPI's and assessing profitability risk factors such as loss prevention, damage, and overtime. Other systems utilized in a warehouse may be ERP (Enterprise Resource Planning) systems.

A Warehouse Supervisor must be comfortable (and likely, certified) in the operation of a variety of forklifts and other warehouse machinery. The ability to troubleshoot this equipment is a bonus for any employer. Proper PPE (Personal Protective Equipment) must be worn inside any warehouse. This includes a hardhat, reflective vest, and steel toed work boots.

The role of a Warehouse Supervisor can be very physical as there is a significant amount of walking, lifting, pushing, and standing involved. Depending on the needs of the warehouse, a Warehouse Supervisor may have a variety of shift requirements. Some warehouses have full coverage schedules including a morning, afternoon and midnight shift. Depending on the Warehouse Supervisor's level of experience, and seniority, they may be required to begin their career as a midnight Warehouse Supervisor.

A Warehouse Supervisor should have some post-secondary education in Business Management, Operations, or Supply Chain. Some employers may be open to candidates who have a High School Diploma and multiple years experience in warehouse or manufacturing operations management.
Warehouse Supervisor Interview Questions
2 of 32
Do you work well under pressure?
 
User Submitted Interview Answers
1.
Yes.. When it comes down to the wire, the best thing I can to remain focused, have some flexibility, and understand priorities.. Giving them attention in the order theyre needed.
 
2.
Yes, I am very good about working under pressure. one must assess the situation and the best way to manage the situation then proceed.
 
3.
Yes if under pressure I would just find a way for a positive solution.
 
4.
Yes I like both working under the constraint time and under the plenty of time.
 
5.
I have always worked well under pressure; in fact I enjoy that part of my work.
 
Question
3 of 32
Do you have supervising experience?
 
User Submitted Interview Answers
1.
Yes, I have supervised up to 30 employees in one department. Each employee is different and each is handled according to their working techniques. however, one must never lose focus of the goal of the department and should enforce rules and regulation for everyone equally.
 
2.
No not right now I have experience in running my own buissness.
 
3.
Yes I have supervised small to medium crews on mulitiple crews vu.
 
4.
Yes with my job as wms coordinator, and usually take overfor supervisor when away.
 
5.
Yes, I have over 20 years supervisory experience with 4 years in this field.
 
Question
4 of 32
Do you have an understanding of lean six sigma?
 
User Submitted Interview Answers
1.
Generally - I have completed yellow belt training which allowed me to do an improvement project within my department when I was at Leinster. I was the facilitator for my team which introduced a storage at heights methodology in the warehouse whilst increasing storage space by 33%. This was a top ten finalist in the WA chamber of minerals and energy 2010 awards.
 
2.
Very basic, still reading about it.
 
3.
Yes, I took the AHS training for the yellow belt and I also studied it the six sigma concepts in different courses in the University and now the SCMP.
 
Question
5 of 32
Tell me about your education. How has it prepared you for a career as a Warehouse Supervisor?
 
User Submitted Interview Answers
1.
I have an associates degree in business administration an it initially opened doors for me in manufacturing but I believe my experience has a big part in preparing me for what I have made of my career.
 
2.
My education was a high school diploma.
 
3.
Learn international business and spanish and hepled me understand the international business transaction and communication with languge skills.
 
4.
I learned about time management and how to accomplish goals from my school.
 
5.
I am have experienced in logistics and warehouse I understand abaout warehouse management, and transportation management.
 
Question
6 of 32
Why do you want to work for our company?
 
User Submitted Interview Answers
1.
This is a company that has a good reputation in this city. I know it cares for its employees and I enjoy working in manufacturing and a busy environment.
 
2.
I think this company has come far from just being a decking company. We're getting greener every day . I feel this company can use I guy li j e me.
 
3.
I have been working here for 13 years and I have gone to the top within my job. I feel now I am up for the task of a change to managment.
 
4.
LG is well known and I am sure working with this company will provide me wit security.
 
5.
My dream company and meets the expectation for my career growth.
 
Question
7 of 32
How do you stay organized?
 
User Submitted Interview Answers
1.
By ensuring I plan my duties in my diary.
 
2.
By maintaining proper routine every day. Puting my strongest points with my weakness. High priority always comes first.
 
3.
By keeping a safe workplace and environment to do the proper job.
 
4.
Make sure all operators clean area after work.
 
5.
Constant monitoring and feedback.
 
Question
8 of 32
How do you prioritize your work?
 
User Submitted Interview Answers
1.
Depends on the situation... I like to label certain tasks as either A B or C...A being the one that requires immediate attention, and C which are tasks that arent urgent but eventually need to get done... I like to focus my work on the things that need to get done, and done quickly... While balancing the other work alongside our first priorities.
 
2.
Work has priorities based the number of task at the time, the importance of each task and how long each task takes to complete.
 
3.
Weigh importance and ungercy.
 
4.
I am short list a priority job base on urgential.
 
5.
I review the work deadlines and the impact of each toward the specific project goal or objective. As the requirements for priorities change, adjustments are made to realign resources accordingly.
 
Question
9 of 32
Automation plays a huge role in any warehouse, what new technologies have you witnessed and how do you plan on staying informed for even newer technologies in the future?
 
User Submitted Interview Answers
1.
What does great customer service mean.
 
2.
WMS warehouse managment system, which provide us the best way to handle the stocks and in inventory field.
 
3.
By training and being informed.
 
4.
Where di you see yourself in five years.
 
5.
Yes, I have experienced it.
 
Question
10 of 32
How do you keep your warehouse employees motivated and to stay focused on the companies objectives?
 
User Submitted Interview Answers
1.
By maintaining a positive attitude during tedious projects. Also by taking the time out to have detailed conversations, notifying the employees on the good job they are doing.
 
2.
By thinking of the end goal.
 
3.
Giving them good feedback and updating on all news in company.
 
4.
Communication, provide a clear direction and line of site that benefits both the associates and the company, work towards buy in, each associate can respond differently, accountability and recognition is important.
 
5.
My management style is to be on the same level as my employees and develop friendship along with trust to ensure a stable work relationship. I also strive to be the best at all their jobs which helps me know exactly the best scenario to accomplish the companies goals with each department.
 
Question
11 of 32
How well do you get along with your superiors? How often do you like to communicate with them?
 
User Submitted Interview Answers
1.
I had a good relationship with the VP, we communicated daily. The amount of time depended on projects, tasks at hand, general process,
 
2.
Great - I go to the morning HOD's meetings and have built a good rapport with all departments.
 
3.
Very well . As often as I can.
 
Question
12 of 32
If hired, how do you intend on making a difference with our company?
 
User Submitted Interview Answers
1.
I plan to research different technology ideas. I will make safety improvements and operational improvements in areas that appear lacking.
 
2.
I will work normally as much as I can.
 
3.
I tend to review the warehouse procedures and see what can be implemented and what can be improved.
 
4.
Dedicate myself to learn everything about the new company that I can, look for ways and ideas that could improve, processes, safety, removing obsitacles from the associates, I want to advance within the company.
 
5.
I intend to get to know the warehouse processes, and employees in order to provide time and cost saving strategies needed for implementation.
 
Question
13 of 32
How do you handle stressful situations?
 
User Submitted Interview Answers
1.
By remaining calm and confident. Try to remind my self that a solution to every problem.
 
2.
Understand why the stress, remain focused and handle the situation.
 
3.
I keep my cool and focus on getting results.
 
4.
I try to minimize works, .
 
5.
By remaining calm, weighing out all my options and executing a plan to get the situation resolve .
 
Question
14 of 32
Why should we hire you?
 
User Submitted Interview Answers
1.
I use to work at a moncks corner nurse.
 
2.
You have no choice, by my mind.
 
3.
Because you to to try my knowledge .
 
4.
Because am the best candidate for the job.
 
5.
My experience 15 + years.
 
Question
15 of 32
Do you work well on a team? How would you define teamwork?
 
User Submitted Interview Answers
1.
Yes, I work very well in a team. A team is made of team members and one has to determine the strength of each member and delegate.
 
2.
I would define team work as getting the job done whether that means if I have to do more then the guy next to me as long as the work gets finished.
 
3.
Communication and find a way to work together to get the maximum synergy.
 
4.
I am a team player and a leader at times when it is needed. I prefer to take the lead and will work hard to ensure the team is happy with my efforts.
 
5.
Yes, teamwork is all the parts working toward the same goal. Within each department you have a team that is working toward the production goals for that department. However, each department affects the other departments in the organization and it is critical to understand how what you are doing affects the next department in the process. All the parts have to work together in order for the organization to succeed.
 
Question
16 of 32
What is your greatest strength? How does it help you as a Warehouse Supervisor?
 
User Submitted Interview Answers
1.
One of my greatest strengths, and that im a diligent worker... I care about the work getting done.. I am always willing to help others in the team.. Being patient helps me not jump to conclusions... Patience helps me stay calm when I have to work under pressure.. Being a diligent worker.. It ensures that the team has the same goals in accomplishing certain things.
 
2.
I cant handle under pressure, fast moving account . always 100 % accurate stock in our warehouse .
 
3.
I respect all employees. I can get my employees to do their job by motivating them and praising them when needed. I like to train by explaining why a certain job needs to be done a certain way.
 
4.
I have great people skills and have a good understanding of what my resonsabilities are for my position.
 
5.
My ability to communicate effectively and clearly with the team in a positive and constructive manner. People know what is the work flow will be today and in the near future as well as they can come to me at any time and will be given honest feedback on their performance or concerns they may have.
 
Question
17 of 32
Tell me about a time when you had to think strategically.
 
User Submitted Interview Answers
1.
Production deadlines.. i remember one day we were shorthanded a couple employees and a giant order had to be sent out, no questions.. On top of several orders still to be shipped that day... A complication with ups caused us to have a delay and didnt deliver... Next day air... And our order needed to be out.. Warehouse had to be running... And I drove it out myself to ups and it was handled.
 
2.
There was a time when I was told I had to get rid of 20% of my people. I had to determine which persons I needed the most by determining who could do what. I had to put aside personal feelings so that I could keep a working crew to handle he same workload with less people.
 
3.
I'm just give your stock !00 % accurate.
 
4.
Everyday as work is required to do so.
 
5.
Preparing for cyber Monday increased volume and our peak season. I had to consider potential staffing increases, increase hours against the budget, start time changes, and increased trailer requirements to get the volume out of the building. We were able to put together a plan that allowed us to move 40,000 cartons on time. A building record.
 
Question
18 of 32
What is your greatest weakness? What are you doing to improve it?
 
User Submitted Interview Answers
1.
I can honestly say that I am a perfectionist... I always want things done right, and what my ideal of perfection is. understanding that sometimes things just happen and are out of my control... But learn to be flexible and still be efficient in accomplishing the goals.
 
2.
I believe my biggest weakness is wanting to help anyone I can help. What I mean is I am willing to take on task that are not my job. I want to learn all I can. However, that has helped me get promoted or even asked to help in times of need in other department. I have been know as the "go to person" when help is needed.
 
3.
Making documentation, self learning .
 
4.
I have trouble deciding to go at the task aggressivly or take a back seat to the issue.
 
5.
Wanting to learn all aspects of a new opportunity as quickly as possible to make an immediate impact. Learning to absorb information in segments and build upon the previous segment as I move to the next one.
 
Question
19 of 32
What experience do you have in a warehouse?
 
User Submitted Interview Answers
1.
I manage the warehouse even when my superiors are out of town, I have work every role, and understand the value and attention it needs to making sure things run smoothly,
 
2.
A lot, warehouse production planner and inventory controlled in manufacturing , warehouse in charge in logistic compqany , warehouse assistance supervisor in retail warehouse.
 
3.
I have experience in shipping and receiving, cycle counts and organizing a warehouse. I also have experience in import and export. I have successfully managed a warehouse in 2 of my previous jobs.
 
4.
Over my career I have worked and inspected many warehouses. I have been a part of all types of warehousing facilities and the jobs to get the work the done.
 
5.
I worked in many positions in a warehouse such as inventory control, quality assurance.
 
Question
20 of 32
What is the largest amount of employees you have supervised?
 
User Submitted Interview Answers
1.
We have 40 manpower we handle and 3500 sqaure meter floor area of the warehouse and a fast moving account .
 
2.
I have supervised up to 30 employees.
 
3.
The largest amount of employees I have supervised is 40 employees in the production and maintenance process.
 
4.
In the military I have 20 members as part of my warehousing team.
 
5.
The largest amount of employees I have supervise has been 25
 
Question
21 of 32
Why do you want to work for our Warehouse team?
 
User Submitted Interview Answers
1.
Yes, 1000 percent welling at any time .
 
2.
I want a challenging job. I like to multi task. I know working in a warehouse has different functions and I like the fast paced environment.
 
3.
Team thats the key word its where I can thrive as a supervisor building a great team i.
 
4.
I feel I could be a great contributor to the company and I feel that your team would gain something from my backround.
 
5.
You are consistently rated as the best company to work for and I want to add my leadership qualities to continue to make this a great place to work.
 
Question
22 of 32
What was the most difficult employee situation you found yourself in? How did you overcome the problem?
 
User Submitted Interview Answers
1.
One of employees was conflicting with other and colleague who was prove his was wrong hi denied and was invite union to defend him but we have prove his wrong and I was facing disciplinary action.
 
2.
Not following procedures. Discussed with the person first. Then emailed daily requirements to individual so could have evidence if went further. It did so there was a verbal warning, then note to file and ended up on a performance improvement plan.
 
3.
Getting into a heated argument with a subordinate. I stayed calm. Gave a few minutes to cool off and addressed the problem head on.
 
4.
An irate customer not happy with a product and trying to return it. through the process something was worked out but I was paired up to assist him in finding the replacement. After not having the item stocked and checking for the customer with all the available methods, I had to inform him that we were un-able to fulfill his request at the time and he could either return to do the transaction once we re stocked the item, or process everything and have the item delivered once off backorder. The customer was obviously not pleased and wanted his item pulled out of thin air. No answer would please the man so the only way to handle the situation left was to calmly tell him that the two opotions given to him were all Best Buy policy would allow and that I unfortunately am unable to do more.
 
Question
23 of 32
What leadership roles have you had in the past?
 
User Submitted Interview Answers
1.
Strong, always followed with the SOP
 
2.
I have always worked my way up to leadership positions from the time I was 18 years old. I have been a team leader at a fast food restaurant, a supervisor for a department to a manager at 2 of my previous jobs.
 
3.
Ive supervised many small crews in the field ive owned my own buisness for years and was president of my bowling leauge.
 
4.
Assitant Director, Assitant Manager, Supervisor.
 
5.
Military rank of E-8 Senior Master Sergeant, Director and Superintendent positons, section supervisor. Warehouse leadership roles are operations supervisor, regional training supervisor with emphasis on developing all levels of teams.
 
Question
24 of 32
What mistakes have you made while being a leader for a group in the past? How have you learned from them?
 
User Submitted Interview Answers
1.
Mistakes - problably not delegating enough... Doing things too much on my own at first... But realizing that delegating production flows more smoothly and gets done faster.
 
2.
I really don't recall any mistakes I have made as a leader but I would say that one is where I want to help employees who are falling behind in their work. I should really look at the way they are working and try to make them work in a more efficient manner and manage their time more effectively.
 
3.
Too much angry with my collegues when they are wrong, diplomatic should be .
 
4.
I did not handle the issue at the time well and made a poor choice in problem solving. I now take an extra moment to come up with a better solution and that is also based on experience.
 
5.
Getting so involved in a production issue that I lost track of some of the other moving pieces. When these type issues come up the leads have the authority to act on my behalf to keep all aspects of the operation running successfully.
 
Question
25 of 32
What does quality work mean to you?
 
User Submitted Interview Answers
1.
performing your job excellently
 
2.
Safe and efficient work done in a timely manner.
 
3.
excellence
 
4.
It means doing the job completely and accurately the way the customer wants it.
 
5.
Quality work to be is about doing work to the require or set standard, which is very important when it comes to warehouse operations.
 
Question
26 of 32
When have you negotiated a better deal with a vendor?
 
User Submitted Interview Answers
1.
In Care and Maintenance at the moment we fly in on a Tuesday which is our allotted freight day. Discussed with the PH Manager if there was an opportunity to change days of delivery that suits him and as Thursday was there non freight day we agreed on that day. Saved the delivery driver waiting up to 4 hours on site prior to getting unloaded.
 
2.
Pushing the damage warehouse sales.
 
3.
Pallets changed vendors increased revenue 10 fold.
 
Question
27 of 32
Tell me about a recent vendor dispute you have had, or a conflict you have had in your previous work. How did you handle the problem?
 
User Submitted Interview Answers
1.
Payment of logistics PO's for certain services. Asked the vendor for his data including emails etc. And resolved. We didn't have certain emails approving services required so needed to increase monies to cover. Highlighted the need for all freight requests to come through supply and for freight provider not to undertake service unless approved by us.
 
2.
Decrepancy with inbound product did the research and backup documentations, worked directly with there credit team.
 
Question
28 of 32
Where do you see your career in five years?
 
User Submitted Interview Answers
1.
Definitely continuing in the leadership path... I continually want to grow and change.. And I defintely dont see myself staying the same person.
 
2.
I would like to retire from this company. I would like to make a difference in the company whether in the warehouse or any other position or area of the company.
 
3.
Manager is my goal lofty goals perpetuate Discouragment one goal at a time keeps you moving.
 
4.
Improvement . To be stronged a warehouse supervisor.
 
5.
With your organization and accomplishing my personal goals to benifit the company. I hope to grow with them along the way.
 
Question
29 of 32
Give us an example of an emergency situation that you faced. How did you handle it?
 
User Submitted Interview Answers
1.
Operator injured/cut himself . I have assessed the situation and called the first aider to assist . I would have call the ambulance if the cut was to severe.
 
2.
Example - someone from our team caught a mistake that a shipment was going to a different address than the customer specified.. We were able to call the UPS dispatch and guide us to drive out to hte truck that had our package.. Change the shipping address info, and send it on its way.
 
3.
There was a time when one of my employers faced the quitting of a manager in another country. I was asked to go fill in for him while they found a replacement and stay to train that person. I would be at least 30 days. I quickly accepted because I knew that my department couldn't function without me.
 
4.
A man over fatigue. Calling amblance .
 
5.
I had a person in diabetic shock and he was driving very careless around the yard. I managed to stop him and get assitance with the help of security. I got some orange juice and provided assistance to the driver. He was eventually sent to the hospital for extended care.
 
Question
30 of 32
Have you ever been caught stealing, or better yet, have you ever stole anything?
 
User Submitted Interview Answers
1.
I havent stolen anything. If its not mine, its not mine to take.
 
2.
I guess everyone takes a pen or paper or little things like that. But other than that, NO. I have never stole from my employers or better yet, from anyone.
 
3.
No. I have never been caught because I never stole anything.
 
4.
No I have never stole anything nor been caught stealing at work or from anyone.
 
5.
No, theft is unexceptable.
 
Question
31 of 32
What cost cutting measures have you enacted in the past? Which ones were the most successful?
 
User Submitted Interview Answers
1.
Saving money achieving more when expected.
 
2.
Doing weekly projects to make the place better I will try and use anything we have lying around ie. Racking or bunds etc.
 
3.
Reduction in supplies and costs, adding a sanitation staff member reduced the need for high paying associates, less wasted time. Improved cleanup.
 
Question
32 of 32
What do you already know about our warehouse, and our company?
 
User Submitted Interview Answers
1.
Good reputation of a large home grown company that has various departments and product.
 
2.
Use SAP and have 4 warehouse staff onsite. 250 odd site personnel and Leightons do the mobile side.
 
Contributing Author
Rachelle Enns
Recruiter & Freelance Writer

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