How to Answer: How fast do you respond to customer emails and delivery inquiries? What timeline do you feel is appropriate?
Advice and answer examples written specifically for a Warehouse Clerk job interview.
4. How fast do you respond to customer emails and delivery inquiries? What timeline do you feel is appropriate?
How to Answer
The interviewer would like to know what you interpret as a fast turnaround when it comes to responding to your customers. You should take note of how quickly you are responded to, by this organization, if you are a past customer. This question also offers the opportunity for you to ask the interviewer what their company policy or expectation may be. You don't want to say '3 days' when it's 24 hours!
Written by Rachelle Enns on December 23rd, 2018
1st Answer Example
"Logistics is fast moving. For that reason, my clients are never left waiting more than a few hours. What is your timeline like here?"
Written by Rachelle Enns on December 23rd, 2018
2nd Answer Example
"In my current role, we have a rule that our inbox needs to be cleared out every three days. So, 72 hours I suppose is the maximum amount of time. With that said, I do try to respond to everyone within 24 hours. Could you share with me your policy?"
Written by Rachelle Enns on December 23rd, 2018