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How do you handle an unhappy customer?

Answer examples and advice for how to answer this interview question for a Veterinary Technician interview

How to Answer

A customer at a vet clinic could be unhappy for a number of reasons. It's up to you to resolve any mistakes within your power and appease the customer to keep them coming back. In your experience with customer service, which skills have helped the most? Listening is the best place to start. Sometimes all your customer needs is to express themselves. Pets are a very sensitive subject. You may have done everything perfectly, but George the cat is still suffering from feline leukemia. You can't cure George, but you can listen to the owner. Think of an example of when you had an unhappy customer. What did you do?

View user-submitted Answers

How do you handle an unhappy customer?
1.
Growing up I always had cats and dogs. And when I was old enough I started helping my mom out with feeding the dogs and cats, which led to me having my own cat that I cared for and now I just help out when care for our 4 dogs, 2 cats, and our hamster.
2.
Ive had about 3 - 4 dogs throughout my life. I just put my great dane to sleep. I currently have a small mixed breed dog and 3 cats. All of them were a rescue.
3.
I have had multiple pets all through my childhood. Mostly cats and dogs, but I have also owned two horses that have been an amazing blessing to my life.
4.
My dad always had dogs growing up, and over my childhood I've owned two rabbits, a hamster and two rats--not all at the same time. I own two cats right now, one of which has CKD. During middle and high school I did horseback riding during the summer.
5.
I have mostly cared for dogs and fish. My sister was allergic to cats so I could only care for them if my friends had them.
6.
I had a hamster as a child that I spent most of my time with, sadly she died from old age. I had a cockatiel that I cared for until I had to leave for college. My family had a dog that I trained to do a lot of tricks. He had lymphosarcoma and we had to euthanize him, he would have been 14 years old. I helped a friend and roommate take care of orphaned wildlife, she is a part of the wildlife rescue team in Lincoln and I had the opportunity to care for squirrels, raccoons, rabbits, birds, and even a little fox. I currently have a snake, two rats, and a dog.
7.
I've cared for 2 snakes, fish, ferret, bird, turtle, two frogs and a toad all at once when I was growing up. I was responsible for cleaning their cages and getting food to feed them. Letting my ferret come out for exercise, and getting my snakes out one at a time to interact with them. I also had the pleasure of raising 2 dogs in my adult age. 2 neonate kittens and 4 puppies that required me to wake up every 2-3 hours to feed and stimulate. I adopted 3 chinchillas that I later donated to a classroom because the teacher had a small zoo like myself. I was also a foster parent to a 1 lb. Puppy while opening my home to the neonates I cared for until he was adopted.
8.
My family has had dogs, cats, rabbits, and horses my entire life. I have also cared for the sheep and goats at school.
9.
I've cared hor dogs, cats, rodents, cows, horses and even wild animals from my internship at Oxbow Park.
10.
I was quite involved with greyhound rescue some years ago. Once I started with school my time did not permit me to continue with the rescue opportunities. So over the years I have had seven greyhounds and more recently I have adopted two Chinese Crested dogs. There have been four cats too.
11.
I personally have owned cats, dogs, fish, and recently rats. I have also cared for horses, goats, cows and birds.
12.
I grew up on a small farm so I have helped take care of all sorts of animals. I mostly worked with our dogs and cats, but I also helped look after the horses, cows, chickens, ducks, and geese.
13.
Sheep and dogs given all shots to my sheep.
14.
I raised and cared for many animals: fish, parakeets, rabbits, and ducks. I help care for and raise sheep, pigs, goats, horses, and cattle.
15.
I have had 5 dogs, 3 cats, 1 lamb, 2 goats, and 2 turkeys.
16.
I've always had to care for dogs in my life. Ever since I was a child i've always had a passion for caring for dogs just because I feel like they're like family to me. I have two dog, one is a mix bread, kiwi. She is a half pomeranian, half papillon. And Buddy is a chihuahua.
17.
I have had 16 hamsters, plenty of dogs, a bunny, 5/6 cats, plenty of fish, hermit crabs, and many more. I helped a squirrel stay alive after getting hit by a car how I did that was by taking my hermit crab cage put blanket in it picket up the squirrel carefully and placed it in the cage. To keep it warm it stayed in the laundry room. And I gave him bread to eat and called animal control! (:.
18.
I have always had a dog and a cat wherever I was living. On a couple occasions I have helped care for a rabbit and a bearded dragon.
19.
My family used to breed cocker spaniels, so I was able to understand and learn techniques and ways of caring for/processing puppies before we sent them home to new owners. I also have two horses that I broke on my own and a doberman that lives with me.
20.
Skittles, my cat, adopted him from the animal shelter, Ashes and Riley are two canines, they have both passed on. I guess Ashes is the reason for becoming a tech, because if I would have known the signs I could have helped her early on.
21.
Many cats and dogs. Currently running a nonprofit cat shelter where I am responsible for care, medication, cleaning, health and behavioral assessment.
22.
I grew up with lizards, snakes, cats, dogs and had the opportunity to work with farm animals on holidays with extended family. I currently own two rescue dogs and love to take them mushing/skijoring.
23.
I had a red ear slider named Tortuga for 10 years that I had bought from a street seller when I was 16 at Wisconsin Dells. I have had many dogs and cats growing up. As an adult I adopted 2 ferrets that were being left outside in Chicago all year long due to an owners allergies. I also rescued a puppy from being euthanized due to an owners vacation and I adopted a 3-legged rescue from Paws.
24.
Dogs, Cats, Horses, Goats, Chickens, Rabbits, Ducks, Chinchillas, Rats, Reptiles, Birds, Cattle, pigs, Hedgehogs, etc.
25.
Oh boy, I have had many varying animals. In addition to having dogs and cats throughout my life I have also had the privilege of caring for some exotic animals as well, these include a hedgehog, bearded dragon, bunnies and parakeets.
26.
My first dog was Thompson he passed away in SEptemeber....
27.
Ive raised an army of mini douschands, goats a million cats..
28.
In my personal life I have cared for cats, dogs, hamsters and mice. Professionally I have raised and cared for a variety of species of birds, small mammals, predators, reptiles and amphibians in a medical and husbandry capacity.
29.
I have had four dogs, two have since passed away. I am now the happy provider for a very independant shiba inu.
30.
A pitpull and a germanysherper.
31.
Many dogs, 3 cats, 3 rabbits, a lizard, a guinea pig and fish.
32.
I have 3 dogs and I love them a lot.
33.
I've always had cats and dogs while growing up. Occasionally, I would find an injured wild animal that I would take to a professional to help care for it.
34.
I have raised and taken care of 2 dogs and 3 cats.
35.
I have a cat named prudence that I've had since shes 9 weeks old. She just turned 4 in March. I also have a dog names Zilla who is my corgi mix. I've had her since she's 11 months old and she turns 4 this May. I always wanted dogs and cats as a kid but my parents didn't want pets because we went away a lot. In fact every year for Christmas lab puppy was always number one on my list.
36.
I've had a dog, 11 hamsters, a rabbit, and now I have two cats. I was too young to really care for the dog but at the age of 5 that's when I knew I was in love with animals because I spent most of my time in the back yard with him. With my hamsters I literally had everything you can imagine from balls they could roll in to tubes they can crawl in. My rabbit, had free range of everything. I took him to the beach and let him roam the grass.
37.
When I was younger we raised game birds, we also had dogs and cats growing up, and when I got into high school we raised a white tail deer, and from then on, we have 8 deer now, chickens, turkeys, ducks, dogs, cats.
38.
I have been around and very comfortable with dogs (especially Rottweilers) as well as many cats. I have also cared for a handful of exotic animals, including fish, birds, bearded dragons, turtles, snakes and rats. I currently own two cats and one domestic rat.
39.
Mainly dogs, but also some cats, birds and horses. Some dogs and birds were rescues.
40.
I have always had cats, had a dog during my pre-teen years, and more recently I had my own horse which I paid for myself while still in high school.
41.
I have cared for a variety of animals. Right now I have a bird whom is quite a character, a rabbit, turtle, fish, and a dog. I've cared for cats as well as other reptiles and rodents. All which I had to feed, clean their habits, and spend quality time with.
42.
Cats, dogs, birds, hamsters, rats, squirrels, 'possums, raccoons...
43.
The majority of animal that I have owned have been dogs and cats. I have also had rabbits, guinea pigs and cockatiels.
44.
I have raised 24 male calves and 2 cows a pet cat and a dog too.
45.
I have cared for dairy cows and calves since I was born due to being raised on a dairy farm. I have also delt with horses, cats, dogs and delt with many obstacles from medicating to physical care with these aniamls.
46.
Our family has always had a couple of cats and then a dog growing up and to this day. Then, when our older brother started 4H, we had rabbits, chickens, and goats - but they were just for 4H time. Then as we started getting into 4H, we kept the rabbits year around and raised them, as well as raising egg laying chickens and having meat chickens, and then for a couple of years we raised dairy goats.
47.
I've mostly had dogs and cats since I was young, but I've also had some fish and I had a guinea pig when I was younger.
48.
We have always had dogs while growing up in my house. When I met my fiance he had cats and since then I have become both a cat and dog person. Now we have a cat named Herald and a rescue 6 month old puppy Charles. In the veterinary profession I have assisted in caring for a wide range of animals from dogs, cats, to horses, cows, goats, as well as wild animals like opossum, coyote, and many more.
49.
I am lucky enough to have grown up in a household that cares deeply for animals. From a very young age I was helping my mother nurse various animals to health. We've had a seagull with bochilism, Injured pigeons, hedgehogs, dogs, cats and even three lambs at one point. We were always surrounded by animals in visiting farms and zoos and friends with animals and being brought horseriding. It was a great childhood for that and as a result I am very comfortable with all animals.
50.
I have my own horse that I cared for since she was born. My dad gave her to me for my graduation present. I have roped on her rode her in the mountains and cared for her daily until I came to twin for school. I have 2 lab retrievers Oakley and Grizzlee that I care for daily. I have taken care of Oakley since my boyfriend and I started dating when she was 1 year old. Then we have had Grizzlee since she was 6 weeks old she turned 1 year in July. I have cared for countless stray kittens. Currently nursing 1 back to heath right now.
51.
Ive had4 cats and 2 guinea pigs 1 hamster and some fish.
52.
Growing up we always had pets and animals, often times I was a bit of an outcast and would turn to animals as being a close friend.
53.
I currently have a 4 month old puppy, when I was younger I had a cat and a pet budgie.
54.
I've cared for dogs and my mothers cat's.
55.
My life has been working around most wildlife. Hawks, and owls. I have also raised kittens and dogs as well! Most of my animals are rescues, my cat balem was in the middle of the street, he was so little he still needed to be bottle fed. The mother got hit and I found no other kittens around. So I took him in and has had him ever since.
56.
A few dogs and a cat barely had kittens.
57.
Ever since I can remember we have had pets in the house. I've cared for hamsters, turtles, dogs, and at one point we even had a snake that I actually liked!
58.
I have taken care of 2 dogs and three cats I loved working with them and playing with them the dogs got feed twice a day and the cats were feed throughout the day.
59.
I have had dogs all my life and I owned two hermit crabs. My brother has owned two rats, and I currently have one guinea pig, one bunny, and one dog.
60.
I have had almost 300 hours pertaining to gaining experience at my externship. During that time, I have had training with anesthesia/monitoring, intubation, venipuncture, vaccinations, pharmacology, animal behavior and small animal diseases.
61.
I have raised dogs and cats. Right now, I have a horse of my own at my dad's where our horses are at. We have chickens, ducks, goats, cows, and calves.
62.
Younger I had birds, as I was older I had 2 dogs and a cat but then moved and couldnt keep them, now 1 dog.
63.
Dog, cats, pigs, birds, possums,
64.
Growing up my mom raised St. Bernards. I helped the puppies and also showed our st. Bernards as well. Now I have a 3yr old Mastiff and a 5month old pit bull!
65.
I have cared for and raised, 2 fish, 4 dogs, 3 rabbits, and 1 equana.
66.
I have cared for dogs and cats and hav raised them for 6 years.
67.
Lots of cats, dogs, a bird, turtles, fish.
68.
Cows, horses, dogs, cats, rabbits, mice, hamsters, rats, goats.
69.
Raised goats for FFA in high school, and we've always had a dog. I've also helped neighbors with their pets when they've gone out of town.
70.
I have raised dogs, cats, hamsters, rabbits, and a cockatiel.
71.
Well growing up I always had boxers and to this day I still have 2 ! I Also have 2 cats of my own and that does not include my parents dog and 3 cats.
72.
Dog, cat, iguana, rabbit.
73.
Well I was raised up a country girl I have had multiple horses. As you well know horses are prone to be mischievious and get hurt constantly. I have helped on ranches that had pigs, goats, and cattle. I grew up with family dogs because I had a severe allergy to cats that I have long outgrown. I have two cats now. I have had and been around all sorts of breeds such as Mastiffs, pit bulls, rottweilers, Labradors, Akitas and I could keep going. I am slightly nerdy I know a lot about certain specific breeds of dogs kinda a hobby of mine. If someone wants to know what breed of dog something is I can usually tell you (granted its a purebreed. I can also tell mix breeds a lot of the times too as in what they most likely have in them) I am kinda a dog breed walking encyclopedia as my mother tells me.
74.
I have cared for 3 dogs and 2 cats through out my life. I got my chocolate lab as a puppy and every day I would come home and train her. I was able to teach her sit, roll over, handshake, lay down, and speak. I felt very accomplished each time she did a command right. It took a lot of time and patience.
75.
My first pet that I cared for was my dog Fluffy, I got her when I was 5 and had her for 15 wonderful years. When I was in fourth grade I baby sat the class guinea pig and she gave birth at my house on Christmas so I got to keep one of her babies, I named her Smore and had her for 7 years. Right now I have a 10 year old newt I've had since 6th grade and two adorable rats that I adopted from school last summer.
76.
I have 3 cats and an occasional dog I take care of. Recently I had a diabetic cat who also had pancreatitis that I gave insulin injections twice a day but he passed away.
77.
I have cared for two dogs and three cats. I loved playing with them. The dogs got fed two times a day and the cats got fed all day.
78.
During my life I have cared for and raised many animals, from horses to dogs and reptiles I have worked with them all.
79.
Dogs, cats, fish, hampsters.
80.
Cows, pigs, sheep, goats, dogs, cats, rabbits, chickens, and ducks.
81.
I grew up with a few cats and a dog, and have had dobermans since I graduated school. I have also ridden horses all my life.
82.
I have 3 chihuahua mixes (all small ones). 2 males and a female. They are 5,4, and 3 years old.
83.
I've had a hamster as my first pet, like most people. He was very easy to care for and I enjoyed learning about him. I got my dog Sammy when I was in 6th grade. She's going to be 10 this August. She was my main tool for learning. I learned so much about behavior and health. When I got my cat 2 years ago from the shelter, she also was another learning experience. My animals were basically my teachers. I'm also in the midst of starting up a small fish tank. Just about 15-20 gallon tank. I'll probably house simple beginner fish. I've gotten into fish because I find them so beautiful and simple. Plus, my cat gets a kick out of watching them swim.
84.
I have raised dogs, hamsters, birds, and rabbits. Mostly dogs, and currently am the proud owner of 2 jack russel terriers.
85.
I have had three horses, ten dogs, two sugar gliders, a rabbit and an iguana.
86.
I have had several animals of all sort in my life, and they range from turtles, birds, dogs and hamsters. All of which lived a full and happy life. I have saved gods mostly from shelters and the street.

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