The challenge may not be your ability to maintain accurate records. It might just be balancing all of the other duties along with it. Talk about your attention to detail and ability to stay calm, even if the customer or their pet are not. You also want to be thorough, reviewing records to check for accuracy. If a customer gives you information that you're not sure was recorded correctly, do you double check by asking them? What systems do you have in place to make sure information is correct? Talk about the process of assessing a patient and how you observe and evaluate behaviors. Apply you what you know about animal behavior, illnesses and treatments!