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Veterinarian Mock Interview

Question 9 of 32 for our Veterinarian Mock Interview

Veterinarian was updated by on March 21st, 2022. Learn more here.

Question 9 of 32

Discuss a time you had to deal with a difficult client and how you handled it.

The interviewer wants to know you are confident in handling clients even when they are unhappy. They hope to confirm that even in the most difficult of situations with a client, you will handle yourself professionally.

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How to Answer: Discuss a time you had to deal with a difficult client and how you handled it.

Advice and answer examples written specifically for a Veterinarian job interview.

  • 9. Discuss a time you had to deal with a difficult client and how you handled it.

      Why the Interviewer Asks This Question

      The interviewer wants to know you are confident in handling clients even when they are unhappy. They hope to confirm that even in the most difficult of situations with a client, you will handle yourself professionally.

      Written by Lindsay Williams Ortega on March 21st, 2022

      What You Should Say

      Think about a time you had a difficult encounter with an unhappy client. Talk about how you handled the situation and what steps you took to deescalate the problem.

      Written by Lindsay Williams Ortega on March 21st, 2022

      Answer Example

      "I had a customer who was incredibly upset about the amount she was being charged for her pet's visit. She had a membership that allowed her pet to receive vaccinations at a much lower cost than normal, and she let the membership lapse despite numerous reminders from our office. She was extremely upset, and I explained to her that while we did our part by sending out several reminders and calling and leaving messages, I was willing to have the staff renew her membership so that it covered the vaccines. At the end of the visit, she was much happier, and she continued to have her pet treated at our clinic."

      Written by Lindsay Williams Ortega on March 21st, 2022