How to Answer: How do you, or would you, deal with unruly customers?
Advice and answer examples written specifically for an Usher job interview.
12. How do you, or would you, deal with unruly customers?
How to Answer
Answer this question by providing examples of your customer service and relationship building skills. Furthermore mention your ability to work under pressure while remaining calm, collected and professional at all times.
Answer Example
"I do not recall such an experience, however in such a situation I would remain calm and professional as I must ensure to adequately represent the company at all times. I would calmly listen to the customer so he/she has a chance to be heard, and then would do my very best to assist him/her in a timely fashion. Should I be unable to solve his/her issues, I would immediately get in touch with my superior, or a more experienced colleague should my superior be unavailable."