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Top 30 University Administrator Interview Questions
Question 1 of 30
Give an example of a time when you have delivered excellent customer service, and why is this important in this role?
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List of University Administrator Interview Questions
  1. Give an example of a time when you have delivered excellent customer service, and why is this important in this role?
  2. Give an example of a time when you have been faced with a challenging situation. How did you overcome this, and what did you learn from it?
  3. What behaviours and skills do you feel are essential when working in a team?
  4. We are interested to know what motivated you to apply for this role? Why do you want to work for our University?
  5. Why are you the best candidate for the role of University Administrator, and what can you bring to the team?
  6. Can you give an example of a time when you have had to deal with a difficult or disappointing outcome? How did you handle this, and move forward?
  7. Describe an experience you have had dealing with a difficult person. How did you handle the situation and what was the outcome?
  8. What role do you feel an administrator plays in an office dynamic?
  9. Tell us about your previous work/professional experience. How do you feel this will be transferable into the position you have applied for?
  10. How do you ensure you have clearly and accurately understood an inquiry or request that has been allocated to you?
  11. Give an example of a time when you have had to reprioritize your workload to handle competing priorities. How did you handle this, and what was the outcome?
  12. What different computer systems do you have experience with, in relation to the storing and collating of information?
  13. Why is data protection important, and what measures could be taken within this role to ensure information is stored correctly?
  14. Tell me about a time when you have had to adapt quickly to new policies and procedures.
  15. Give an example of a time when you have had to implement a new process or procedure to solve a business issue. What was the outcome of this?
  16. What does Equality of Opportunity mean to you?
  17. What is your availability like to work within this role? Do you have any specific requirements we need to take into consideration?
  18. How would your former employer describe you?
  19. How do you evaluate success in a professional capacity?
  20. What motivates you to succeed?
  21. What do you think is your biggest weakness from both a personal and professional capacity?
  22. What do you know about our University?
  23. What are your future career aspirations and where do you see yourself in five years?
  24. If you are successful at interview, how do you intend on making an impact within the role of University Administrator?
  25. What do you think are the most important skills required when working in a customer facing position?
  26. Tell me about your education to date. How has this prepared you for a career as a University Administrator?
  27. Give an example of a time when you have had to work within a pressurised environment. How did you react?
  28. Tell me how you organise, plan, and prioritise your work. Do you use specific tools or techniques to assist you in the workplace?
  29. How would you define teamwork?
  30. Due to the nature of the role, you may sometimes be required to complete some lengthy data input tasks. How will you ensure you remain focused and motivated on the task at hand?
University Administrator Information
January 6th, 2015

Postsecondary education administrators oversee student services, academics, and research at colleges and universities. Their job duties vary depending on the area of the college they manage, such as admissions, student life, or the office of the registrar.
http://bls.gov/ooh/management/postsecondary-education-administrators.htm
University Administrator User Submitted Interview Answers
Question 1 of 30
Give an example of a time when you have delivered excellent customer service, and why is this important in this role?
Question 2 of 30
Give an example of a time when you have been faced with a challenging situation. How did you overcome this, and what did you learn from it?
User Submitted Interview Answers
1.
Lack of information in students and sometimes finding that they have already have a falsified information that they have from their fellow student.
2.
I think one of the biggest challenges was working on two consecutive degree revalidations. the first one in particular was very tough becasue I was new to higher edication. Nothing had been done and I had to start the entire process within 6 months. Having to design the curriculum, policies, write everything up, analyse the programmes performance was real learning curve. Which was utterly successful.
3.
We struggled to provide enough space for our students. The University had long term strategies to resolve this, but in the short term we had to do what we could to try to encourage customers to use the space efficiently (eg not leaving in demand desks occupied whilst they went for lunch) We launched an initiative to try to change attitudes and held meetings with students to get input from them. Getting students on board with the project was a real help, and made a noticeable impact. Fewer desks were left unattended, and students began to police the policy themselves.
4.
To get the colleagues to agree to a seminar date and the problems that I faced was most of the speakers were going on summer holidays when we informed them about the conference.
5.
In my last position the challenges were getting all the clients names right and had patience to listen to them on the phone even if some of them were angry.
Question 3 of 30
What behaviours and skills do you feel are essential when working in a team?
Question 4 of 30
We are interested to know what motivated you to apply for this role? Why do you want to work for our University?
User Submitted Interview Answers
1.
I have worked directly with students at Kings College London and at The University of Sheffield, and am experienced in finding solutions to students' problems. I myself have lived in university accommodation, both in the UK and abroad, so I understand how important it is that students feel at home and supported in their halls. I'd be proud to be part of the team providing this support.
2.
I have worked in the university medical and student admissions administration. I am very enthusiastic in the medical work and assisting the student in the administrative way to achieve their future goals and also their welfare when the come to the university.
3.
It is a respectable institution that has won most improved university of the year. It is an environment that encourages learning and building new skills. It invests in new resources and initiatives such as the the online dibs system that was introduced by miss lad.
4.
I like to move to an institute like this where priorities given to good teaching practice.
5.
I believe that my skill set would compliment the role on offer. The university employees a diverse group of professionals who are encouraged to LIVE the values and are encouraged by continuous learning and training. The flexibility and cohesiveness of teams is also appealing to me.
Question 5 of 30
Why are you the best candidate for the role of University Administrator, and what can you bring to the team?
User Submitted Interview Answers
1.
I am experienced in handling student enquiries through previous roles. 1. I'm an active listener and ask the right questions to get the root of an enquiry. 2. I communicate clearly and politely, and give relevant and helpful info in logical steps 3. I am a good problem solver 4. I'm self motivated 5. I deliver excellent customer service.
2.
As a postgraduate administrator. I was put to the test by my line manager within few months l have just taken the post, when my colleague became ill and have to be rushed to the hospital in the night. As the student induction and enrolment was the next day I managed to enrolled the students by reorganising the time slot. After that l was given the staff recognising award of the year. So l think my experience will help in this position as the university administrator.
3.
Because I am passionate, committed, hardworking and I can promise I will not let you down but will be a huge asset.
4.
My extensive project and administration skills, my understanding that the role will require additional learning and thaat I have the drive and ambition to complete these learnings to enhance the role and deliver exceptional outcomes in project management and administration.
5.
I have all kind of academic experience and can contribute a departmental life in many ways.
Question 6 of 30
Can you give an example of a time when you have had to deal with a difficult or disappointing outcome? How did you handle this, and move forward?
User Submitted Interview Answers
1.
I review a situation and reflect on what went well and what didnt go well. I think about how I could handle an enquiry better in future, and seek training if necessary.
2.
I try to take it as a learning experience and move on.
3.
By going away and thinking about where I went wrong. Establishing this by asking for feedback and then working on the area that let me down.
4.
Of course dissappointment is an emotion so I would feel this emotion, then review the of events which led me to feeling like this, how I might have done things differently to alter the outcome and look to what I can do next going forward to improve in the future.
5.
Whenever I get disappointment I try to find my flaws behind it and work hard to get over it.
Question 7 of 30
Describe an experience you have had dealing with a difficult person. How did you handle the situation and what was the outcome?
User Submitted Interview Answers
1.
An academic staff who was victimising a student for no just reason. I invited him to my office and discussed some issues that appealed to his before discussing the matter which was amicably resolved.
2.
A customer was recently very upset to discover that she owed nearly £30 in library fines, and stated that she would not pay them. I very calmly suggested that we have a look at how the fines had built up, and showed her how a series of small fines had added up. I made sure that she knew how to avoid fines by checking due dates, renewing books online, and returning books 24/7 at any drop-box. I empathised with her situation, and made sure that she understood that we weren't asking her to pay the sum all at once. I made a detailed note on her account and we agreed that she could continue to use her account provided that she made a contribution of at least £2 a week toward her fines. I felt comfortable agreeing to this because it was easy for my colleagues to see the agreement on her record, and we could easily revoke access if she didnt hold up her side of the deal. She was grateful for my understanding, and paid off the fines over a period of several weeks. I try to deal with situations like this calmly and with empathy, which customers respond well to.
3.
I went to the patient and took him aside from the reception area. I apologised for appointment delay and told the patient that there was an emergency at the consulting room and it would be the patient's turn soon. I also fetched the patient a glass of water and the patient became calm again. In end he apologised for shouting to the staff.
4.
Part of working in the hub is screening all the learners that enquire into our courses before booking them onto an assessment. This involves asking a series of questions to establish if they are suitable. On one occasion whilst in the process of this the gentleman became upset as to why I was asking so many questions. I calmly explained to him that this is part of my job and I ask everyone the same questions. I was honest and explained why we have to ask these questions. He eventually starting to understand, calmed down and apologised .
5.
With my co-worker over taking classes which we have to take both , as he took leaves unofficially so loads of completion of syllabus come to me as my responsibility. i sort it out talking to him just to make me informed previously so that I can manage those classes.
Question 8 of 30
What role do you feel an administrator plays in an office dynamic?
Question 9 of 30
Tell us about your previous work/professional experience. How do you feel this will be transferable into the position you have applied for?
User Submitted Interview Answers
1.
Professional administrator with solid background in executive support, project support, IT, event management in the research, health and manfucaturing sectors. A professional, mature and motivated individual with a can do attitude and whatever it takes approach to completing tasks.
2.
“I’m really energetic, and a great communicator. Working in the various positons for 5 years helped me build confidence, and taught me the importance of being an administrator in academic setting. I’ve also got a track record of success. In my last role, I juggled a variety of task and became subject matter expert on concur, HRMS, Finance and CU marketplace.
3.
Degrees, training with top people. Chairs, Interactions with donors. Many media appearances talking about research funding, why the public or donors should support research.
4.
I have a lot. Most of which is transferable.
Question 10 of 30
How do you ensure you have clearly and accurately understood an inquiry or request that has been allocated to you?
Question 11 of 30
Give an example of a time when you have had to reprioritize your workload to handle competing priorities. How did you handle this, and what was the outcome?
Question 12 of 30
What different computer systems do you have experience with, in relation to the storing and collating of information?
Question 13 of 30
Why is data protection important, and what measures could be taken within this role to ensure information is stored correctly?
Question 14 of 30
Tell me about a time when you have had to adapt quickly to new policies and procedures.
Question 15 of 30
Give an example of a time when you have had to implement a new process or procedure to solve a business issue. What was the outcome of this?
Question 16 of 30
What does Equality of Opportunity mean to you?
Question 17 of 30
What is your availability like to work within this role? Do you have any specific requirements we need to take into consideration?
User Submitted Interview Answers
1.
I can work 36.75 hours per week, however I am generally flexible when workload requires that I be available and some notice is provided to me.
2.
I work the hours required to do the job. There will be times when you need to be flexible and therefore may need to work more that the contracted hours.
Question 18 of 30
How would your former employer describe you?
User Submitted Interview Answers
1.
Professional, organised and motivated employee with a thirst for knowledge.
2.
Reliable, hardworking, team player, ability to work under pressure and get the work done and amazing sense of humour that brightens the office.
3.
Professional, efficient, organised and friendly.
4.
Organised, knowledgeable, flexible and hardworking.
5.
Outstanding in service/admin and above average in many areas of research and teaching. Qualities of a dean and a leader. Highly productive. Attempts to do it all. Highly intelligence and adaptable. Resourceful.
Question 19 of 30
How do you evaluate success in a professional capacity?
User Submitted Interview Answers
1.
At work I evaluate success through tangile outputs from projects, meeting KPIs and feedback from my immediate manager. Away from work I evaluate success through the things I do which help myself and others. One example is to help a family member to purchase a property, making some small sacrifices to see someone else achieve success is a reward or success to me.
2.
By measurable tangible outcomes, by the feedback from my peers and my own personal satisfaction and happiness.
3.
Success is measured by the performance targets you have agreed with yourline-manager.
4.
Accomplish of target goals. Winning. Being better than you were.
5.
Many things to consider here: quantitative success (project, skill, talent); but also qualitative: happiness, satisfaction, enthusiasm.
Question 20 of 30
What motivates you to succeed?
User Submitted Interview Answers
1.
Having clear goals, supportive team members, the tools and materials required to complete tasks and a positive attitude.
2.
I am afraid if I slow down I will not be stimulated.
3.
Being part of something bigger than myself. Accomplishing tasks not done before. Maintaining an outstanding reputation. Working for the greater good.
4.
My sense of happiness / satisfaction is directly related to being thorough when it comes to work. Success is a consequence of this.
5.
Reaching my goals, proving my self in the area.
Question 21 of 30
What do you think is your biggest weakness from both a personal and professional capacity?
User Submitted Interview Answers
1.
My reservedness. Not being 'a voice' when given the opportunity. I am attempting to overcome this with my interactions with others and my public speaking and presentations.
2.
Seasonal depression. Short days, Feeling isolated.
3.
Putting myself out there, self-doubt, especially in the case of public speaking. Overcoming this issue has been a challenge every step of the way, but it is doable.
4.
Organization has been somewhat of a issue with me a while ago. But I overcome by learning outlook and get task done in a timely manner.
Question 22 of 30
What do you know about our University?
User Submitted Interview Answers
1.
Nearly half a millions alumni have led the way in business, science the arts, health care and their communciites, and they are joined by 15,000 more each year. Third largest employer in the state.
2.
I know that Deakin Unversity established in 1974 has five campuses and is one of the top 50 global universities VC is Jane de Hollander, large research university and my current role research projects with Deakin Nutrition have been undertaken.
3.
24 campuses. World leader. Growing. Ranked as 49th. Expenditures over 800 million.
4.
Can you be more specific? This could be a long answer.
5.
I know it has a lot of faculties like engineering and business administration.
Question 23 of 30
What are your future career aspirations and where do you see yourself in five years?
User Submitted Interview Answers
1.
Although it is hard to predict the future, I sincerely believe that I will become a very good Administrator. I believe that my abilities will allow me to excel to the point that I can seek other opportunities as a DFA (the next step) and possibly even higher. My ultimate goal continues to be the best and will always be — to be the best at whatever level I am working at within University.
2.
I would like to see myself still employed at Deakin University but having moved into another administrative, perhaps in another faculty.
3.
Directing several programs in office of research. Development of new programs. Continued teaching and research.
4.
I see myself in a similar environment, perhaps in a position with more responsibility, and perhaps with additional upgrading such as HR and project management courses. But definitely in a University admin. Setting.
5.
Having a master degree and maybe teaching in a unversity.
Question 24 of 30
If you are successful at interview, how do you intend on making an impact within the role of University Administrator?
User Submitted Interview Answers
1.
By helping those who are helping other by that I mean helping faculty/provider all the support that they need to perform their mission and becoming part of that success that would translater into million of dollars in grant /revenue for University.
2.
I will definitely bring my project management experience, my experience with dealing with undergraduate students and their experiences at university and my committment to LIVE the future which would extend to contributing ideas to make a difference, strengthening communities at Deakin and with external stakeholders and possibly live my passion and undertake a part time tertiary study.
3.
Making a great school greater by creating new programs, linking units, putting out 110%. Want to see the university ranked in top 5,
4.
I intend to situate myself in the position I am hired for, to learn everything about it, to emphasize that which works best and to diligently research other similar programs, to source the best ideas possible, and to tailor a program for C that takes the best from the past, rejuvenate it with fresh ideas, and implement the plan in line with the goals and values of C
5.
Iam welling to study all of your startigies and try to come with new things to improve it.
Question 25 of 30
What do you think are the most important skills required when working in a customer facing position?
User Submitted Interview Answers
1.
Yes, I am people person. I love working with people I work with. Helping them in achieving their goals on a daily basis. We work in a team environment where every piece is of equal importance. If one piece falter then the chain would break. I am a very important piece of that chain.
2.
Yes, I like to be around people, interact with people, learn from people and to share experiences with people.
3.
Yes, I enjoy meeting with people and learning about their backgrounds and interests. I can talk easily to people of different income levels to to people of various educational levels.
4.
I am. I am very empathetic. I am also very student-savvy. I treat others how I myself would like to be treated. My love of students makes me happy to go the extra mile to resolve a problem or answer a question.
Question 26 of 30
Tell me about your education to date. How has this prepared you for a career as a University Administrator?
User Submitted Interview Answers
1.
I completed year 12 in 1984. Unfortunately I was unable to pursue tertiary education after high school and during the course of my career and having a family there has not been an opportunity to undertake a degree. However I have over 25 years of solid administrative experience in varied sectors and roles which I believe has prepared me for the role with your organisation.
2.
In 2008 I completed Higher Education Certificate and Pass in Business Management and Human Resources course at Oxford Brookes University while I was working with the university as a Postgraduate Courses Administrator. In 1993 I went Oxford Further Education to study Secretarial and Office Administration in NVQ L1&2, RSA L1&2 pass with distinction, to re-fresh my skills after raising a family. I was a college trained secretary which I worked as such for 9 years. The training has given me he necessary knowledge and skills for office administration.
3.
Unfortunatley it didnt, I completed Year 12 only however my on the job training the past 25 years has definitely taught me the ins and outs of administration.
4.
Besides learning how to be a meticulous researcher, I have learned to discern real accomplishment, how to help others maximize their potential, I've learned how universities work.
5.
I have worked with top people at top institutions. I have generalized to some degree. BS in General Science, PhD in Neuroscience. I also took more science than what was required out of interest. In addition, I have broad training in different sectors. All of this adds great value to being an administrator.
Question 27 of 30
Give an example of a time when you have had to work within a pressurised environment. How did you react?
User Submitted Interview Answers
1.
Yes I do work well under pressure. I maintain a methodical, logical approach, prioritising tasks for completion.
2.
I enjoy being busy, and the start of a new academic year is always a very busy time. I plan ahead and try to anticipate needs before issues arise. I keep track of tasks in Outlook, and for bigger projects, I break things down into stages, and use a traffic light system to track my progress, and to share this with colleagues. I check in regularly with my colleagues to clarify team priorities and to review our progress. I work closely with my colleagues to ensure that we are working efficiently and not duplicating one another's efforts. I think communication, teamwork and organisation are the keys to dealing with pressure.
3.
Yes. I thrive under pressure. I use To do list things, using outlook calendar for communication.
4.
I excel under pressure because I have a passionate can do attitude. I stay calm and think carefully about what my priorities are and feel motivated to do well.
5.
Yes I do. In pressured situations I tend to look at the larger picture to assess what the priorities are and then focus on the detail of completing the tasks.
Question 28 of 30
Tell me how you organise, plan, and prioritise your work. Do you use specific tools or techniques to assist you in the workplace?
User Submitted Interview Answers
1.
I use MS Outlook calendar so that my appointments can be scheduled or seen by other colleagues. I use reminders and stickly notes on my laptop desktop and I keep a notepad 'to do' running list at hand editing this as tasks are assisgned and completed.
2.
Action plan to help me to focus ideas. Steps to take to achieve particular goals. Lists of tasks to do with priority effectively.
3.
I am a heavy user of MS Outlook calendars and tasks. I also use a notepad/running sheet next to my keyboard to cross of completed tasks.
4.
I work to deadlines and plan what is required to be done in order to meet those deadlines. I work with a project plan in terms of the submission of bids and I am proactive in working with academics in ensuring that we are on track for the submission deadline.
5.
I create a series of timelines/calendars, yearly, monthly, weekly, etc. to organize my time and plan my events. I also utilize MS project to supervise and plan projects for people that work for me. I also create a list of all my action items and rank these action items by deadlines and levels of importance. Activities on my daily calendar have to be completed in almost all cases. With regard to staff they send me weekly updates and we have monthly meetings. I also have yearly performance reviews for my staff. I also use tips from books like 7 habits for highly effective people (time management schemes)
Question 29 of 30
How would you define teamwork?
User Submitted Interview Answers
1.
Yes I do work well in a team. Currently I am a member of the administration and executive teams. I define teamwork as a group of individuals bringing their skills and knowledge together to complete an objective.
2.
Yes, team work means to work togather with the guys in your team . Team work hels industry to grow faster.
3.
I like being able to bounce ideas off my colleagues and really enjoy working on team projects, I find it easy to stay motivated when we have team goals to work towards. I'd define teamwork as a group of people working in cooperation to achieve team goals.
4.
Yes. Team work is when everyone shares information and contribute to different ideas.
5.
I have always worked well in a team because I understand how to respect others. I also am incredibly supportive, is I feel that a colleague could do with some help, I will offer. Teamwork is successfully working together to ensure we provide excellent customer service and meet deadlines.
Question 30 of 30
Due to the nature of the role, you may sometimes be required to complete some lengthy data input tasks. How will you ensure you remain focused and motivated on the task at hand?
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