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Ticket Agent Mock Interview

Question 20 of 25 for our Ticket Agent Mock Interview

Ticket Agent was updated by on January 26th, 2021. Learn more here.

Question 20 of 25

How would you define excellent customer service as a Ticket Agent?

As a Ticket Agent, excellent customer service really boils down to your ability to help make the customer's travel experience as flawless as possible. To break down how you can define this, it is important to break down the key duties that you may be assisting customers with. On a day to day basis, you will be checking in baggage, ticketing, altering reservations, helping with seat assignments, handling payments, and answering questions that customers have. Answer this question by putting emphasis on respect, good communication skills, and professionalism in all work that you perform. You should highlight that you always take time to carefully listen to customers and ensure you are a good representative of the company.

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How to Answer: How would you define excellent customer service as a Ticket Agent?

Advice and answer examples written specifically for a Ticket Agent job interview.

  • 20. How would you define excellent customer service as a Ticket Agent?

      How to Answer

      As a Ticket Agent, excellent customer service really boils down to your ability to help make the customer's travel experience as flawless as possible. To break down how you can define this, it is important to break down the key duties that you may be assisting customers with. On a day to day basis, you will be checking in baggage, ticketing, altering reservations, helping with seat assignments, handling payments, and answering questions that customers have. Answer this question by putting emphasis on respect, good communication skills, and professionalism in all work that you perform. You should highlight that you always take time to carefully listen to customers and ensure you are a good representative of the company.

      Written by Ryan Brown on January 26th, 2021

      Answer Example

      "I am a firm believer in the golden rule being applied to customer service and I always treat others the way I would want to be treated. Excellent customer service involves professionalism, clear communication, and respectful interactions with all people that I encounter. Whether I am helping a new customer reserve a flight or working with a very stressed-out customer to book a last minute flight, I will always give them the respect and courtesy they deserve, while helping to find the best solution possible to meet their needs."

      Written by Ryan Brown on January 26th, 2021