How to Answer: Give us an example of a time where you provided excellent customer service.
Advice and answer examples written specifically for a Ticket Agent job interview.
18. Give us an example of a time where you provided excellent customer service.
How to Answer
Coming in to this interview for a Ticket Agent role, you should be fully aware that providing the best customer service with each and every interaction is vital to your success in the role. This question now offers you the platform to provide the proof that you are able to do this by sharing a specific example of a time that you provided excellent customer service. As you prepare for your interview, try to think of a time when you navigated a difficult situation for a customer that turned into a true win-win situation both for the customer and your organization through the service that you provided. As you answer, be sure to be as detailed as possible in the service you provided and the processes that you followed.
Written by Ryan Brown on January 26th, 2021
Answer Example
"In my current position, I handle online orders and shipping items to customers on a daily basis. Last year, the company that we shipped products through was experiencing significant delays in shipping at busier times of the year. Prior to the Christmas season, I began proactively reaching out to customers with expected shipping times once their order came through our system. I also worked closely with our shipping company on a regular basis to relay expected delivery times. This proactive approach kept the customers informed from the moment they placed an order, which greatly reduced the number of unhappy customers contacting us about orders arriving late. Setting the expectation right away was very important to our customers and allowed for repeat business."
Written by Ryan Brown on January 26th, 2021