How to Answer: Ticket Agents have to work with a high sense of honesty and ethical principles. How have you shown integrity in your work in the past?
Advice and answer examples written specifically for a Ticket Agent job interview.
13. Ticket Agents have to work with a high sense of honesty and ethical principles. How have you shown integrity in your work in the past?
How to Answer
Having integrity in the workplace involves being honest and having a set of ethical and moral principles. The building of integrity leads to trust and confidence in the work that you do and this trust is imperative to the work that you'll be doing as a Ticket Agent. While there are many directions you can take your answer to this question to prove that you've displayed integrity in your work, try to focus on your reliability and respectfulness as they pertain to providing excellent customer service.
Written by Ryan Brown on January 26th, 2021
Answer Example
"A couple of years ago, I realized that at the end of the night when balancing my till, I had overcharged an elderly lady for a purchase she had made previously in the day. Luckily, we collected contact information from our customers who were willing to provide it. Rather than letting the issue slide like some may have, I talked to my manager to let him know of my mistake and asked if I could contact the customer directly to apologize and discuss options for issuing her a refund of the overcharge. Upon calling her, she was very thankful for our honesty as a company. This situation really made me realize that doing the honest thing, even when it's difficult, is the right thing to do."
Written by Ryan Brown on January 26th, 2021