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Top 20 Telephone Operators Interview Questions
Question 1 of 24
What are your strongest computer related skills?
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Telephone Operators Questions and Answers
Question 1 of 24
What are your strongest computer related skills?
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"I would rate myself 9/10 in (X program) and 9 1/2/10 in (X software)."
Ensure to review the job description before the interview to familiarize yourself with the programs and software required for this role, if applicable. Should none be listed on the job posting, answer this question by mentioning the most relevant (to the position) programs and software you are proficient in, on a scale of 1 to 10.
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Question 2 of 24
Being a Telephone Operator can be stressful and fast-paced. How do you handle high pressure situations?
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"I thrive under pressure and always remain calm in stressful situations. This is an opportunity to perform to the best of my abilities."
Tell the interviewer about your stress management skills and ability to work under pressure.
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Question 3 of 24
Why do you wish to work as a Telephone Operator?
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Question 4 of 24
Why should we hire you?
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Question 5 of 24
What do you know about our company?
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Question 6 of 24
As a Telephone Operator you will sometimes come across very abrasive personalities. Share an experience you had in dealing with a difficult customer and how you handled the situation.
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Question 7 of 24
What is your greatest strength, and how will it help you as a Telephone Operator?
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Question 8 of 24
What is your greatest weakness, and what are you doing to improve in that area?
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Question 9 of 24
Tell me about your experience as a Telephone Operator.
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Question 10 of 24
How would your current or former employer describe you?
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Question 11 of 24
Name a time when your ethics were tested on the job.
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Question 12 of 24
How would you rate your communication skills?
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Question 13 of 24
How would you rate your memorization skills?
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Question 14 of 24
As a Telephone Operator, how do you or would you handle calls involving individuals who are difficult to understand due to language barriers?
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Question 15 of 24
Tell me about your post-secondary education.
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Question 16 of 24
Have you ever had to do quotes or calculations on the fly, during a call?
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Question 17 of 24
What is the largest switchboard you have ever had to operate, i.e., how many lines?
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Question 18 of 24
Have you ever handled an emergency call? If so, tell me about it.
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Question 19 of 24
What does good customer service mean to you?
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Question 20 of 24
Being a Telephone Operator requires excellent customer service skills. Do you consider yourself friendly and helpful?
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Question 21 of 24
What are your long term goals?
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Question 22 of 24
Are you willing to work overtime, evenings, weekends or holidays if required?
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Question 23 of 24
Have you ever quit a job with no notice? If so, tell me about the situation.
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Question 24 of 24
Tell me about your organizational skills.
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